In this world, there is no one who enjoys negative comments on anything that you have done then may it be good or bad. Although negative comments can sometimes help you in improving yourself; but many times it can have a drastic bad effect on you – differs from person to person. Well as a matter of fact when there are only positive comments people think differently - when there are only positive reviews, people get nervous that the reviews are false or placed by friends. There are three kinds of bad reviews[/i]. The first are genuine, the second are totally unrelated, and the third are chronic complainers, and each requires a different kind of response. [/i][/b]
Genuine negative feedback should be addressed head-on. Yes, some people will never be satisfied, but you should do your due diligence to ensure that you've made an attempt. Unrelated are the reviews that had problems not related to your product or service. Finally, there are people who like to complain just for the sake of complaining. There's not much you can do. You could reply and apologize that they feel that way, and you would like to make it up to them. Then it appears you desire to work out whatever the issue was. If there is something you can fix, then do so quickly and ask them to update the review. If not, at least you show that you care about customer satisfaction, and people will realize that it's them, not you.
Ignore them
When comments mean nothing but just a bad remark with no suggestions for the concerned person ignoring such comments is a good option.
Reply in a Soft Manner
Sometimes you just can’t ignore people & their comments. So you tend to reply. While typing your reply you must remember not to go down below your dignity levels. Try to solve out the matter by contacting that person.
Be Sarcastic in your Reply
Be Sarcastic at time. There is nothing wrong in it. It’s way better than personally abusing the commentators. If a commentator repeatedly points out a mistake in your posts, then ask him,
These negative comments can make be on the positive side of the user since it can create wonders and can also fulfill your goals. Say for example, these negative comments can be treated as content for the site. Negative comments on your blog shows that you respect your readers and their thoughts Negative comments can create a debate. Negative comments don’t devalue your blog.
Often, you may face a comment that is really aggressive enough to make you react unprofessional, to say the least. These comments are highly provocative and are posted just to instigate you to take a step that will more expectedly be harmful to you. Hence that is certainly not a commendable task to perform. It’s advised to face such type of comments with a touch of professional humor. It’s better not to pay heed to these comments, leave alone responding to them. However, if you do want to respond to such comments, do it with polite humor and off-course being professional. Under any circumstances, make sure not to react aggressively or unprofessionally. Then delete it. Well if you take these negative comments as positive they won’t be negative at all, although they disturb you for some time, but forgetting the negative and coming up with the positive is the essential part of the whole process. It is definitely going to improve your decision making and the results you think you would achieve will be quite firm and ensuring. Prevent escalation. If you listen closely, bad reviews are often less about the issue itself than how staff responded when it was brought to their attention. Train employees to prevent on-property issues from escalating to online complaints by listening, empathizing, offering solutions and following up to ensure guests are satisfied. Some issues take time and money to fix; in the meantime, ensure staff is minimizing fallout by expertly managing complaints.
Genuine negative feedback should be addressed head-on. Yes, some people will never be satisfied, but you should do your due diligence to ensure that you've made an attempt. Unrelated are the reviews that had problems not related to your product or service. Finally, there are people who like to complain just for the sake of complaining. There's not much you can do. You could reply and apologize that they feel that way, and you would like to make it up to them. Then it appears you desire to work out whatever the issue was. If there is something you can fix, then do so quickly and ask them to update the review. If not, at least you show that you care about customer satisfaction, and people will realize that it's them, not you.
Ignore them
When comments mean nothing but just a bad remark with no suggestions for the concerned person ignoring such comments is a good option.
Reply in a Soft Manner
Sometimes you just can’t ignore people & their comments. So you tend to reply. While typing your reply you must remember not to go down below your dignity levels. Try to solve out the matter by contacting that person.
Be Sarcastic in your Reply
Be Sarcastic at time. There is nothing wrong in it. It’s way better than personally abusing the commentators. If a commentator repeatedly points out a mistake in your posts, then ask him,
These negative comments can make be on the positive side of the user since it can create wonders and can also fulfill your goals. Say for example, these negative comments can be treated as content for the site. Negative comments on your blog shows that you respect your readers and their thoughts Negative comments can create a debate. Negative comments don’t devalue your blog.
Often, you may face a comment that is really aggressive enough to make you react unprofessional, to say the least. These comments are highly provocative and are posted just to instigate you to take a step that will more expectedly be harmful to you. Hence that is certainly not a commendable task to perform. It’s advised to face such type of comments with a touch of professional humor. It’s better not to pay heed to these comments, leave alone responding to them. However, if you do want to respond to such comments, do it with polite humor and off-course being professional. Under any circumstances, make sure not to react aggressively or unprofessionally. Then delete it. Well if you take these negative comments as positive they won’t be negative at all, although they disturb you for some time, but forgetting the negative and coming up with the positive is the essential part of the whole process. It is definitely going to improve your decision making and the results you think you would achieve will be quite firm and ensuring. Prevent escalation. If you listen closely, bad reviews are often less about the issue itself than how staff responded when it was brought to their attention. Train employees to prevent on-property issues from escalating to online complaints by listening, empathizing, offering solutions and following up to ensure guests are satisfied. Some issues take time and money to fix; in the meantime, ensure staff is minimizing fallout by expertly managing complaints.