A
PROJECT REPORT
ON
CUSTOMER PERCEPTION
AT
JAMMU & KASHMIR BANK
Submitted for the partial fulfillment of the requirement for the degree
Of BBA VIth Sem
Under The Guidance- Submitted
By-
Mr. AZIZUR REHMAN Renuka
Ro No-!"!#$%&
Class-BBAVIth Sem
Islamia Degree College Deoband
( Affiliated to C.C.S. University, Meert !
"#$%-$&
1
D'C(A)A*I+,
I, RENUKA, student of B.B.A. ISLAMIA DEGREE COLLEGE, Deoband hereby
de!are that "n #ro$et Re%ort on -CUSTOMER PERCEPTION AT JAMMU AND
KASHMIR BANK. "s &y or"'"na! (or) not been sub&"tted for the A(ard of any
other De'ree, D"%!o&a *o!!o(s+, *e!!o(sh"% or other s"&"!ar t"t!e
RENUKA
BBA IIIrd -ear
Ro!! No,./.0123
2
AC/,+0('D1'M',*
It (as a 'reat %r"4"!e'e and 'ood e5%er"ene to do the %ro$et on -CUSTOMER
PERCEPTION AT JAMMU AND KASHMIR BANK. I a& 4ery than) fu!! to our
6.O.D and &y %ro$et Gu"de Mr. A2i2r )ehman for the"r 4a!uab!e 'u"dane and
su%%ort (h"h he!%ed ao&%!"shed &y (or) In &uh better (ay.
Last but not the !east I (ou!d to than)s &y fr"ends, fa&"!y &e&bers and a!! those
he!%ed for the ao&%!"sh"n' dee%er understand"n' of the one%t of -CUSTOMER
PERCEPTION AT JAMMU AND KASHMIR BANK.
()',U/A!
3
C6A#7ER 3
BREIF HISTORY OF BANKING
A Brief 3istory of Ban4ing
4
7he 6"story of Ban)"n' be'"ns ("th the f"rst %rototy%e ban)s of &erhants "n the an"ent (or!d,
(h"h &ade 'ra"n !oans to far&ers and traders (ho arr"ed 'oods bet(een "t"es. 7h"s be'an around
2/// BC "n Assyr"a and Baby!on"a. Later, "n an"ent Greee and dur"n' the Ro&an E&%"re, !enders
based "n te&%!es &ade !oans and added t(o "&%ortant "nno4at"ons+ they ae%ted de%os"ts and
han'ed &oney. Arhaeo!o'y fro& th"s %er"od "n an"ent Ch"na and Ind"a a!so sho(s e4"dene of
&oney !end"n' at"4"ty. Ban)"n', "n the &odern sense of the (ord, an be traed to &ed"e4a! and
ear!y Rena"ssane Ita!y, tothe r"h "t"es "n the north suh as *!orene, 8en"e and Genoa. 7he Bard"
and #eru99" fa&"!"es do&"nated ban)"n' "n 3:th entury *!orene, estab!"sh"n' branhes "n &any
other %arts of Euro%e. #erha%s the &ost fa&ous Ita!"an ban) (as the Med"" ban), estab!"shed by
G"o4ann" Med"" "n 3.;3@Ban)"n' Co&%an"es >A=u"s"t"on and 7ransfer of Underta)"n's? Ord"nane, 3;0;@?? and
nat"ona!"sed the 3: !ar'est o&&er"a! ban)s ("th effet fro& the &"dn"'ht of 3; Du!y 3;0;. 7hese
ban)s onta"ned B1 %erent of ban) de%os"ts "n the ountry. Daya%ra)ash Narayan, a nat"ona! !eader
of Ind"a, desr"bed the ste% as a C&asterstro)e of %o!"t"a! sa'a"ty.C H"th"n t(o (ee)s of the "ssue of
the ord"nane, the #ar!"a&ent %assed the Ban)"n' Co&%an"es >A=u"s"t"on and 7ransfer of
Underta)"n'? B"!!, and "t ree"4ed the %res"dent"a! a%%ro4a! on ; Au'ust 3;0;.A seond dose of
nat"ona!"sat"on of 0 &ore o&&er"a! ban)s fo!!o(ed "n 3;B/. 7he stated reason for the
nat"ona!"sat"on (as to '"4e the 'o4ern&ent &ore ontro! of red"t de!"4ery. H"th the seond dose of
nat"ona!"sat"on, the Go4ern&ent of Ind"a ontro!!ed around ;3I of the ban)"n' bus"ness of Ind"a.
Later on, "n the year 3;;., the 'o4ern&ent &er'ed Ne( Ban) of Ind"a ("th #un$ab Nat"ona! Ban). It
(as the on!y &er'er bet(een nat"ona!"sed ban)s and resu!ted "n the redut"on of the nu&ber of
nat"ona!"sed ban)s fro& 2/ to 3;. After th"s, unt"! the 3;;/s, the nat"ona!"sed ban)s 're( at a %ae of
around :I, !oser to the a4era'e 'ro(th rate of the Ind"an eono&y.
(iberali2ation in the $88#s
In the ear!y 3;;/s, the then Naras"&ha Rao 'o4ern&ent e&bar)ed on a %o!"y of !"bera!"9at"on,
!"ens"n' a s&a!! nu&ber of %r"4ate ban)s. 7hese a&e to be )no(n as Ne( Generat"on teh,sa44y
ban)s, and "n!uded G!oba! 7rust Ban) >the f"rst of suh ne( 'enerat"on ban)s to be set u%?, (h"h
!ater a&a!'a&ated ("th Or"enta! Ban) of Co&&ere, U7I Ban) >s"ne rena&ed A5"s Ban)?, ICICI
Ban) and 6D*C Ban). 7h"s &o4e, a!on' ("th the ra%"d 'ro(th "n the eono&y of Ind"a, re4"ta!"sed
the ban)"n' setor "n Ind"a, (h"h has seen ra%"d 'ro(th ("th stron' ontr"but"on fro& a!! the three
setors of ban)s, na&e!y, 'o4ern&ent ban)s, %r"4ate ban)s and fore"'n ban)s.
7he ne5t sta'e for the Ind"an ban)"n' has been set u% ("th the %ro%osed re!a5at"on "n the nor&s for
*ore"'n D"ret In4est&ent, (here a!! *ore"'n In4estors "n ban)s &ay be '"4en 4ot"n' r"'hts (h"h
ou!d e5eed the %resent a% of 3/I,at %resent "t has 'one u% to Borro( at :IG Lend at 0IGGo ho&e at :? of funt"on"n'. 7he ne( (a4e ushered "n a
&odern out!oo) and teh,sa44y ðods of (or)"n' for trad"t"ona! ban)s. A!! th"s !ed to the reta"!
boo& "n Ind"a. #eo%!e not $ust de&anded &ore fro& the"r ban)s but a!so ree"4ed &ore.
Crrent 6eriod
By 2/3:, ban)"n' "n Ind"a (as 'enera!!y fa"r!y &ature "n ter&s of su%%!y, %rodut ran'e and reah,
e4en thou'h reah "n rura! Ind"a st"!! re&a"ns a ha!!en'e for the %r"4ate setor and fore"'n ban)s. In
ter&s of =ua!"ty of assets and a%"ta! ade=uay, Ind"an ban)s are ons"dered to ha4e !ean, stron' and
trans%arent ba!ane sheets re!at"4e to other ban)s "n o&%arab!e eono&"es "n "ts re'"on. 7he
Reser4e Ban) of Ind"a "s an autono&ous body, ("th &"n"&a! %ressure fro& the 'o4ern&ent. 7he
stated %o!"y of the Ban) on the Ind"an Ru%ee "s to &ana'e 4o!at"!"ty but ("thout any f"5ed e5han'e
rate,and th"s has &ost!y been true.H"th the 'ro(th "n the Ind"an eono&y e5%eted to be stron' for
=u"te so&e t"&e,es%e"a!!y "n "ts ser4"es setor,the de&and for ban)"n' ser4"es, es%e"a!!y reta"!
ban)"n', &ort'a'es and "n4est&ent ser4"es are e5%eted to be stron'. One &ay a!so e5%et MJAs,
ta)eo4ers, and asset sa!es.In Marh 2/3:, the Reser4e Ban) of Ind"a a!!o(ed Harbur' #"nus to
"nrease "ts sta)e "n Kota) Mah"ndra Ban) >a %r"4ate setor ban)? to 3/I. 7h"s "s the f"rst t"&e an
"n4estor has been a!!o(ed to ho!d &ore than 1I "n a %r"4ate setor ban) s"ne the RBI announed
nor&s "n 2/3. that any sta)e e5eed"n' 1I "n the %r"4ate setor ban)s (ou!d need to be 4etted by
the&.In reent years r"t"s ha4e har'ed that the non,'o4ern&ent o(ned ban)s are too a''ress"4e "n
the"r !oan reo4ery efforts "n onnet"on ("th hous"n', 4eh"!e and %ersona! !oans. 7here are %ress
re%orts that the ban)s@ !oan reo4ery efforts ha4e dr"4en defau!t"n' borro(ers to su""de.
C+M5+SI*I+, +: *3' BA,/I,1 S;S*'M I, I,DIA AS A* *3' B'1I,,I,1 +:
,'0 MI((',IUM
At %resent, the nu&ber of nat"ona!"9ed ban)s "s 2/. Se4era! *ore"'n ban)s (ere a!!o(ed to o%erate as
%er the 'u"de!"nes of RBI. At %resent the ban)"n' syste& an be !ass"f"ed "n fo!!o("n' ate'or"es+
9
5UB(IC S'C*+) BA,/S
? Reser4e Ban) of Ind"a.
? State Ban) of Ind"a and "ts < asso"ate Ban)s.
? Nat"ona!"9ed Ban)s >2/ "n nu&ber?
? Re'"ona! Rura! Ban)s s%onsored by #ub!" setor Ban)s
5)IVA*' S'C*+) BA,/S
? O!d Generat"on #r"4ate Ban)s.
? Ne( Generat"on #r"4ate Ban)s.
? *ore"'n Ban)s "n Ind"a.
? Loa! Area Ban)s.
? Non Shedu!ed Ban)s
C+-+5')A*IV' S'C*+) BA,/S
? State Co,o%erat"4e Ban)s.
? Centra! Co,o%erat"4e Ban)s
? #r"&ary A'r"u!ture Cred"t So"et"es
? Land De4e!o%&ent Ban)s
? Urban Co,o%erat"4e Ban)s
? State Land De4e!o%&ent Ban)s
10
? Shedu!ed Co,o%erat"4e Ban)s
D'V'(+5M',* BA,/S
? Industr"a! *"nane Cor%orat"on of Ind"a >I*CI?
? Industr"a! De4e!o%&ent Ban) of Ind"a >IDBI?
? Industr"a! Cred"t J In4est&ent Cor%orat"on of Ind"a >ICICI?
? Industr"a! In4est&ent Ban) of Ind"a >IIBI?
? S&a!! Industr"es De4e!o%&ent Ban) of Ind"a >SIDBI?
? Nat"ona! Ban) for A'r"u!ture J Rura! De4e!o%&ent >NABARD?
? E5%ort,I&%ort Ban) of Ind"a
BA,/
A ban4 "s a o&&er"a! or state "nst"tut"on that %ro4"des f"nan"a! ser4"es, "n!ud"n' "ssu"n' &oney
"n for& of o"ns, ban)notes or deb"t ards, ree"4"n' de%os"ts of &oney, !end"n' &oney and
%roess"n' transat"ons. A o&&er"a! ban) ae%ts de%os"ts fro& usto&ers and "n turn &a)es
!oans based on those de%os"ts. So&e ban)s >a!!ed Ban)s of "ssue? "ssue ban)notes as !e'a! tender.
Many ban)s offer an"!!ary f"nan"a! ser4"es to &a)e add"t"ona! %rof"tG for &ost ban)s a!so rent safe
de%os"t bo5es "n the"r branhes. Des%"te o&&on assu&%t"ons, ban)s do not reate &oneyG ban)s
&ere!y han'e debt fro& one for& >!oans? to another >ban)notes?.Current!y "n &ost $ur"sd"t"ons
o&&er"a! ban)s are re'u!ated and re=u"re %er&"ss"on to o%erate. O%erat"ona! author"ty "s 'ranted
by ban) re'u!atory author"t"es (ho %ro4"de r"'hts to ondut the &ost funda&enta! ban)"n' ser4"es
suh as ae%t"n' de%os"ts and &a)"n' !oans. A o&&er"a! ban) "s usua!!y def"ned as an "nst"tut"on
that ae%ts both de%os"ts and &a)es !oansG there are a!so f"nan"a! "nst"tut"ons that %ro4"de se!eted
ban)"n' ser4"es ("thout &eet"n' the !e'a! def"n"t"on of a ban). Ban)s ha4e "nf!uened eono&"es
and %o!"t"s for entur"es. 7he %r"&ary %ur%ose of a ban) (as to %ro4"de !oans to trad"n' o&%an"es.
Ban)s %ro4"de funds to a!!o( bus"nesses to %urhase "n4entory, and o!!eted those funds ba) ("th
11
"nterest (hen the 'oods (ere so!d. *or entur"es, the ban)"n' "ndustry on!y dea!t ("th bus"nesses,
not onsu&ers. Co&&er"a! !end"n' today "s a 4ery "ntense at"4"ty, ("th ban)s arefu!!y ana!y9"n'
the f"nan"a! ond"t"on of "ts bus"ness !"ents to deter&"ne the !e4e! of r"s) "n eah !oan transat"on.
Ban)"n' ser4"es ha4e e5%anded to "n!ude ser4"es d"reted at "nd"4"dua!s and r"s)s "n these &uh
s&a!!er transat"ons are %oo!ed.
Ban4s in India
In Ind"a the ban)s are be"n' se're'ated "n d"fferent 'rou%s. Eah 'rou% has "ts o(n benef"ts and
!"&"tat"ons "n o%erat"n' "n Ind"a. Eah has "ts o(n ded"ated tar'et &ar)et. *e( of the& on!y (or) "n
rura! setor (h"!e others "n both rura! as (e!! as urban. Many, e4en, are on!y ater"n' "n "t"es. So&e
are of Ind"an or"'"n and so&e are fore"'n %!ayers.
12
13
MaRBI? "s Ind"a@s entra! ban)"n' "nst"tut"on, (h"h ontro!s the &onetary
%o!"y of the Ind"an ru%ee. It (as estab!"shed on 3 A%r"! 3;.1 dur"n' the Br"t"sh Ra$ "n aordane
("th the %ro4"s"ons of the Reser4e Ban) of Ind"a At, 3;.:.7he share a%"ta! (as d"4"ded "nto shares
of 3// eah fu!!y %a"d, (h"h (as ent"re!y o(ned by %r"4ate shareho!ders "n the be'"nn"n'. ?
*o!!o("n' Ind"a@s "nde%endene "n 3;:1? of the Reser4e Ban) of Ind"a At, a ban) shou!d fu!f"!! the
fo!!o("n' ond"t"ons+
? It &ust ha4e a %a"d u% a%"ta! J reser4e of an a''re'ate 4a!ue of not !ess than Rs. 1 !a)s.
? It &ust sat"sfy RBI that "ts affa"rs are not onduted "n a &anner detr"&enta! to the
de%os"tors.
? It &ust be a state o,o%erat"4e ban) of a o&%any under o&%an"es At, 3;10 or an
"nst"tut"on not"f"ed by Centra! Go4ern&ent "n th"s beha!f or a or%orat"on or a o&%any
"nor%orated under !a( "n fore "n a %!ae "n or outs"de Ind"a.
7he shedu!ed ban)s en$oy erta"n %r"4"!e'es !")e a%%roah"n' RBI for f"nan"a! ass"staneG
ref"nane et. and orres%ond"n'!y, they ha4e erta"n ob!"'at"ons !")e &a"nta"n"n' erta"n
ash reser4es as %resr"bed by the RBI, sub&"ss"on of returns et. 7he shedu!ed
o&&er"a!s Ban)s "n Ind"a o&%r"ses of state ban) of Ind"a and "ts e"'ht asso"at"on, the
other n"neteen nat"ona!"9ed fore"'n ban)s, %r"4ate setor ban)s o,o%erat"4e ban)s and
re'"ona! rura! ban)s. As at the end of ./
th
Dune, 3;;;, there (ere .// shedu!ed ban)s "n
Ind"a ha4"n' a tota! net(or)"n' of 0:,;3B branhes a&on' the&. Non shedu!ed ban)s are
those $o"nt sto) ban)s, (h"h are not "n!uded "n the seond shedu!e of RBI At on aount
of the fa"!ure to o&%!y ("th the &"n"&u& re=u"re&ents for be"n' shedu!ed. As on ./
th
Dun,
3;;?/ BA,/ (*D.
? 7he Da&&u and Kash&"r Ban) (as founded on Otober 3, 3;.B under !etters %atent "ssued
by the Mahara$a of Da&&u and Kash&"r, 6ar" S"n'h. 7he Mahara$a "n4"ted e&"nent Kash&"r"
"n4estors to beo&e found"n' d"retors and shareho!ders of the ban), the &ost notab!e of
(h"h (ere Abdu! A9"9 Mantoo, #esten Gee and the Bha'hat *a&"!y, a!! of (ho& a=u"red
&a$or shareho!d"n's.7he Ban) o&&ened bus"ness on Du!y :, 3;.; and (as ons"dered the
f"rst of "ts nature and o&%os"t"on as a State o(ned ban) "n the ountry. 7he Ban) (as
estab!"shed as a se&",State Ban) ("th %art""%at"on "n a%"ta! by State and the %ub!" under
21
the ontro! of State Go4ern&ent. In 3;no( #a)"stan,ad&"n"stered Kash&"r? a!on' ("th ash and other assets. *o!!o("n' the
e5tens"on of Centra! !a(s to the state of Da&&u J Kash&"r, the ban) (as def"ned as a
'o4ern&ent o&%any as %er the %ro4"s"ons of Ind"an o&%an"es at 3;10. Mushta= Ah&ed "s
the ne( Cha"r&an J CEO of Da&&u J Kash&"r Ban). 6o(e4er the State Go4t. a&e to "ts
resue ("th the ass"stane of Rs0.// La)s to &eet the !a"&s thereafter, the ban) o4era&e
"ts d"ff"u!t"es and )e%t 'ro("n'. *o!!o("n' the e5tens"on of Centra! !a(s to the state of
Da&&u J Kash&"r, the ban) (as def"ned as a 'o4t. o&%any as %er the %ro4"s"ons of Ind"an
Co&%an"es At 3;10. 7he ban) had "ts f"rst fu!! t"&e ha"r&an "n 3;Orhard De4e!o%&ent,
Da"ry De4e!o%&ent, #ou!try de4e!o%&ent et?andany other at"4"ty under A'r"u!ture,
6ort"u!ture.Ser"u!ture, An"&a! 6usbandry, #!antat"on, *"sher"es et.An "nd"at"4e !"st of
at"4"t"es "s %resented here"n be!o(.
?
33
? :rit Advan7es S7heme (A66le!
? Sa!"ent *eatures+ *"nane to Gro(ers
? Assessed on ent"re fru"t bear"n' orhard o(ned by the 'ro(er far&er or any of h"s fa&"!y
&e&ber.
? U% to an "nd"4"dua! red"t !"&"t of 3.// !a no re4enue reord of !and ho!d"n' "s re=u"red.
? 7he red"t !"&"t of Gro(ers "s to be assessed and sant"oned for a %er"od of . years. 7he
!"&"t ("!! 'et auto&at"a!!y rene(ed annua!!y sub$et to sat"sfatory ondut of the aount.
? O%t"on for the 'ro(er to enter the she&e to a4a"! the f"nan"a! ass"stane at any of the
fo!!o("n' sta'es+
• #re,har4est sta'e for %rodut"on ost.
• 6ar4est"n' sta'e for %")"n'K %a)"n'K 'rad"n'.
• #ost har4est"n' sta'e for &ar)et"n'.
• *or ent"re %rodut"on J &ar)et"n' y!e.
? 7he 'ro(er "s not re=u"red to sub&"t any f"nan"a! state&entK ba!ane sheet for sant"on of
red"t fa"!"ty e5e%t"n' %ersona! state&ent and !and ho!d"n' reord (here4er re=u"red "n
add"t"on to %a%ers under K-C nor&s.
? O%t"on for add"t"ona! f"nan"a! ass"stane for arr"a'e and o!d stora'e of the %rodue as %er
st"%u!ated rates.
? No o!!atera! Seur"ty u% to the !oan !"&"t of 3.// !a)h.
?
?
? b? *"nane to the 7radersKArth"asKCo&&"ss"on J *or(ard"n' A'ents
?
? 7he sa!e of f"nane to be assessed on the bas"s of nu&ber of fru"t bo5es &ar)etedK
for(arded dur"n' the %re4"ous year ("th a reasonab!e "nrease based on a4era'e 'ro(th
dur"n' the !ast three years.
? 7he a4era'e %er bo5 &ar)et %r"e ("!! be a!"'ned to the atua! &ar)et rates.
? 6ass!e free rene(a! of the red"t !"&"t fro& Danuary on(ards sub$et to sat"sfatory ondut
of the aount.
? O%t"on for add"t"ona! f"nan"a! ass"stane for o!d stora'e of the %rodue as %er st"%u!ated
rates.
? Dafran :inan7e
? +bo&%ound"n'? of "nterest on =uarter!y
bas"s resu!t"n' "n h"'her annua!"9ed y"e!d.
? Cash Cert"f"ate
? O%en ,Ended De%os"t #!an
? *!e5",De%os"t #!an
? Mehend" De%os"t #!an
? Su%er Re,"n4est&ent De%os"t #!an
? 7a5 Sa4er De%os"t #!an III
?
?
?
? ,on-Cmlative 5lans
? Lu&% su& de%os"ts ("th an o%t"on to ("thdra( "nterest on =uarter!y bas"s.
? *"5ed De%os"t
? Su%er Earner De%os"t #!an
? 7a5 Sa4er De%os"t #!an
? Installment De6osit 5lans
37
? S&a!! "nsta!!&ent de%os"ts 'ro( ("th re"n4est&ent of "nterest to substant"a! %ro%ort"ons.
? Reurr"n' De%os"t #!an
? Reurr"n' #!us De%os"t #!an
? Da"!y De%os"t #!an
? Monthly In7ome 5lans
? Lu&% su& de%os"ts onferr"n' re'u!ar &onth!y "nterest %ay&ents on the de%os"tors (h"!e the
%r"n"%a! re&a"ns "ntat.
? Month!y -"e!d De%os"t #!an
? 7a5 Sa4er De%os"t #!an II
? 3ybrid 5lans
? #!ans o&b"n"n' the features of s"&%!e de%os"t %!ans to ater to the s%e"a! re=u"re&ent of the
tar'et usto&er.
? Ch"!d,are De%os"t #!an
? De%os"torMs #ens"on #!an.
? S&art Sa4er #!an
?
? CU))',* ACC+U,*=
? #!at"nu& Current Aount
? Go!d Current Aount
? #re&"u& #!us Current Aount
? #re&"u& Current Aount
? Bas" Current Aount
? Gra&een Current Aount
? SAVI,1S ACC+U,*=
? De!u5e Sa4"n's Aount
? Genera! Sa4"n's Aount
? De!u5e Sa!ary Aount
? Genera! Sa!ary Aount
? Ban) a!so offers a bas" no fr"!!s sa4"n's aount ESB UDALAF for "n!us"on of eono&"a!!y
d"sad4anta'ed set"ons of so"ety.
? Cmlative (1roBth! 5lans
? Cash Certifi7ate
? Ideal for A!! ty%es of "n4estors,short, &ed"u& and !on' ter&.
38
? Minimm de6osit= Rs. 3///K, and abo4e.
? *enre =0 &onths to 3/ years.
? Interest rate =*"5ed.
? Interest 7al7lation =Quarter!y o&%ound"n' bas"s
? Interest 6ayots= On &atur"ty.
? Add-ons =Loan fa"!"ty u%to ;/I of a&ount de%os"ted %!us "nterest arued.
? 5rematre BithdraBal A!!o(ed ("th %ena!ty of+
• Before o&%!et"on of 0 &onths+ 3I !ess than the rate of "nterest a%%!"ab!e for the %er"od the
de%os"t re&a"ns ("th the ban).
• After o&%!et"on of 0 &onths+ /.1/I !ess than the rate of "nterest a%%!"ab!e for the %er"od
the de%os"t re&a"ns ("th the ban).
?
? +6en-'nded De6osit 5lan
? Ideal for Reta"! "n4estors see)"n' returns as (e!! as !"=u"d"ty >%art"a! ("thdra(a! a!!o(ed?.
? Minimm de6osit Rs. 3///K, and abo4e "n &u!t"%!es of Rs. 1//K,.
? *enre 0 &onths to 3/ years.
? Interest rate *"5ed.
? Interest 7al7lation Quarter!y o&%ound"n' bas"s.
? Interest 6ayots On &atur"ty.
? Add-ons
• 7he de%os"t "s )e%t "n un"ts of Rs.1//K,.
• Any nu&ber of un"ts an be ("thdra(n anyt"&e %ro4"ded the tota! de%os"t ba!ane does not
fa!! be!o( Rs.3///K,.
• Loan fa"!"ty u%to ;/I of a&ount de%os"ted %!us "nterest arued. 6o(e4er, ("thdra(a! of
un"ts sha!! not be a!!o(ed t"!! ad$ust&ent of the !oan.
? 5rematre BithdraBal= A!!o(ed ("thout %ena!ty.
?
? :leCi -De6osit 5lan
? Ideal for = Reta"! "n4estors see)"n' easy aess to !oan >a'a"nst de%os"t?.
? Minimm de6osit Rs.3///K, and abo4e.
? *enre 0 &onths to 3/ years.
39
? Interest rate *"5ed.
? Interest 7al7lation Quarter!y o&%ound"n' bas"s.
? Interest 6ayots On &atur"ty.
? Add-ons
• *!e5"b!e Cred"t fa"!"ty >("th fa"!"ty of &u!t"%!e red"tsK("thdra(a!s? u%to ;/I of a&ount
de%os"ted %!us "nterest arued.
• No se%arate !oan re=u"s"t"on, no e5eut"on of !oan dou&ents and no surrender"n' of the
or"'"na! *!e5" De%os"t Ree"%t.
? 5rematre BithdraBal A!!o(ed ("th %ena!ty of+
• Before o&%!et"on of 0 &onths+3I !ess than the rate of "nterest a%%!"ab!e for the
%er"od the de%os"t re&a"ns ("th the ban).
• After o&%!et"on of 0 &onths+ /.1/I !ess than the rate of "nterest a%%!"ab!e for the
%er"od the de%os"t re&a"ns ("th the ban).
? Mehendi De6osit 5lan
? Ideal for #arentsKGuard"ans of G"r! Ch"!d.
? Minimm de6osit De%ends u%on the tenure and &atur"ty a&ount des"red.
? *enre=-1, %r"n"%a!U"nterest? "s not !ess than Rs.
1///.
? 5rematre BithdraBal
• A!!o(ed ("th %ena!ty of
? Before o&%!et"on of 0 &onths+ 3I !ess than the rate of "nterest a%%!"ab!e for the
%er"od the de%os"t re&a"ns ("th the ban).
• After o&%!et"on of 0 &onths+ /.1/I !ess than the rate of "nterest a%%!"ab!e for the
%er"od the de%os"t re&a"ns ("th the ban).
?
?
43
?
? Daily De6osit 5lan
? Ideal for=-Bus"ness&enK%rofess"ona!s (ho (ou!d !")e to sa4e a %art of the"r sa!e
%roeedsK"no&e
? ree"%ts on da"!y K(ee)!y bas"s.
? 'ligibility=-Ind"4"dua!s, $o"nt aount ho!ders, %ro%r"etors, "nd"4"dua! %artners.
? *enre=-3 to 1 years.
? +6eration of the s7heme
? 7he aount sha!! o%erate ("th at"4e %art""%at"on of e&%!oyees at branh !e4e!. One
e&%!oyee "n (or)&en adre "n eah branh sha!! be des"'nated on a 4o!untary bas"s. 7he
e&%!oyee, so des"'nated, sha!! &a)e o!!et"on by %ersona!!y 4"s"t"n' the bus"ness
%re&"sesKhouseho!d un"ts of the de%os"tor bet(een 2 %.& to :.:1 %.& and &a)e on s%ot entry
"n the %assboo) of the de%os"tor after ree"%t of ash.
? 7he o!!et"ons &ade fro& the aount ho!ders sha!! be de%os"ted on the sa&e day "n the
4au!t at the branh. On the ne5t day the des"'nated e&%!oyee ("!! 'et the a&ount red"ted "n
the res%et"4e aounts by sub&"tt"n' the su&&ary sheet onta"n"n' o!u&ns for o!!et"on
date, na&e of the de%os"tor, aount nu&ber of the de%os"tor and the date of de%os"t "n the
aount.
? Amont of daily installment de6osit=-Rs. 3//K, and abo4e "n &u!t"%!es of Rs. 1/K,.
? Interest 7al7lation=-..1/I %.a as "n the ase of sa4"n's aount. 7he "nterest "s a!u!ated
on da"!y %rodut bas"s ("th =uarter!y a%%!"at"on fre=ueny.
• In7entive for em6loyees/.1/I on the a&ount &ob"!"9ed %er &onth.
• Con4eyane a!!o(ane of Rs. .//K, %er &onth.
• Rs. 3/K, for e4ery ne( aount o%ened by h"&.
? Che@e boo4 fa7ility=-Nohe=ue boo) fa"!"ty sha!! be a!!o(ed under th"s she&e.
? 5rematre BithdraBal=-A!!o(ed. 6o(e4er, "f the de%os"t "s ("thdra(n before the %er"od of
s"5 &onths, the aount sha!! attrat %ena!ty of Rs. #hase ,I? and Cash ert"f"ate >#hase,II?.
? Minimm de6osit=-Rs 3//K, and &u!t"%!es thereof.
? *enre=-!"n)ed to the s"9e of
&onth!y de%os"t a&ount?.
? Delayed 6ayment of installments=-In ase of "nsta!!&ents not de%os"ted on due dates, a
%ena!ty T 2I %er annu& abo4e the a%%!"ab!e de%os"t rate sha!! be "&%osed for the %er"od
the "nsta!!&ent re&a"ns "n arrears. 7he %er"od of "nsta!!&ents to be ons"dered sha!! be the
atua! &onth fro& the date of o%en"n' of aount and not the a!endar &onth. 6o(e4er no
%ena!ty sha!! be "&%osed "f an "nsta!!&ent "s de%os"ted ("th"n 31 days of the due date.
45
? 5rematre BithdraBal=-As "n the ase of other ter& de%os"ts.
? De6ositorGs 5ension 5lan
? Ideal
r=-#ersons (ho do not en$oy %ens"on benef"ts e"ther fro& the"r %resent e&%!oyers or
the"r %arent bus"ness or (ho (ant to enhane the"r %ens"ons ("th re'u!ar &onth!y returns.
? 5lan 7ombination=- Reurr"n' De%os"t #!an >#hase I? and Month!y -"e!d De%os"t #!an
>#hase II?
? Minimm Monthly Installment=-Rs 21K, and &u!t"%!es of Rs 21K,, Rs 1/K, or Rs 3//K,.
? *enre=-#hase I+ B:, 3/1 or 333 &onths.
? #hase,II+ As %er the o%t"on of de%os"tor.
? Interest rate=-*"5ed.
? Interest Cal7lation=- Quarter!y Co&%ound"n' bas"s for #hase I.
• S"&%!e "nterest for %hase,II.
? 5ayment 5attern=-Month!y %ayouts sha!! o&&ene fro& B0
th
,3/<
th
and 33.
th
&onths
res%et"4e to the &atur"ty tenors of #hase I.
? Add-ons=- Loan fa"!"ty u% to ;/I of a&ount de%os"ted %!us "nterest arued.
? 5rematre 0ithdraBal
? A!!o(ed ("th %ena!ty of+
? Before o&%!et"on of 0 &onths+ 3I !ess than the rate of "nterest a%%!"ab!e for the %er"od the
de%os"t re&a"ns ("th the ban). After o&%!et"on of 0 &onths+ /.1/I !ess than the rate of
"nterest a%%!"ab!e for the %er"od the de%os"t re&a"ns ("th the ban). #ena!ty sha!! be
a%%!"ab!e to both %hases.
? Smart Saver De6osit 5lan
? 7he %rodut ons"sts of a ore de%os"t>7er& De%os"t?, (h"h ent"t!es the o%erat"4e
aount>CD or SB? of the usto&er for s(ee% fa"!"ty , (here ba!ane abo4e a f!oor !e4e! "s
auto,s(e%t to for& short ter& S&art Sa4er 7er& de%os"ts>!"n)ed de%os"ts? "n &u!t"%!es of Rs
3/,///K,. 7he s(ee% fa"!"ty re&a"ns "n fore t"!! ter&"nat"on of the ore de%os"t.
? Crrent A77ont Variant
? Basi7 Crrent A77ont
?r Metros ? Urban Areas!
46
? Minimm average @arterly balan7e (AHB!
? Rs .///K,.
? Charges for non maintenan7e of AHB
? Rs .//K, %er =uarter.
? :a7ilities
? De&and draft har'es
• Issuane Nor&a! har'es.
• Du%!"ate drafts Nor&a! har'es.
• Cane!!at"on Nor&a! har'es.
• Re4a!"dat"on Nor&a! har'es.
? Colle7tion of bills=-Nor&a! har'es.
? 5ayment orders=-Nor&a! har'es.
? Inter-Bran7h fnds transfer=-Nor&a! har'es.
• Co!!et"on of he=ues
• Loa! Nor&a! har'es.
• Outstat"on throu'h o(n ban) Nor&a! har'es.
• Outstat"on throu'h other ban)s Nor&a! har'es.
? Debit 7ard=-Nor&a! har'es.
? 1rameen Crrent A77ont
? >*or Rura! J Se&",Urban Areas?
? Minimm average @arterly balan7e (AHB!=- Rs 3///.
? Charges for non-maintenan7e of AHB=-Rs 3//K,%er =uarter.
? :a7ilities= - De&and draft har'es
?
• Issuane Nor&a! har'es.
• Du%!"ate drafts Nor&a! har'es.
• Cane!!at"on Nor&a! har'es.
• Re4a!"dat"on Nor&a! har'es.
• Colle7tion of bills Nor&a! har'es.
• 5ayment orders Nor&a! har'es.
• Inter-bran7h fnds transfer Nor&a! har'es.
? Co!!et"on of he=ues
47
• Loa! Nor&a! har'es.
• Outstat"on throu'h o(n ban) Nor&a! har'es.
• Outstat"on throu'h other ban)s Nor&a! har'es.
? Debit 7ard Nor&a! har'es.
? 5remim Crrent A77ont
? Minimm average @arterly balan7e (AHB!=-Rs 1/,///.
? Charges for non-maintenan7e of AHB=-Rs ?/ Ban4 A*M=- *ree.
? Savings A77ont Variants
? DelCe Savings A77ont
50
? Minimm average @arterly balan7e (AHB!=-Rs. 1///K,.
? Charges for non-maintenan7e of AHB=-Rs.2//K, %er =uarter.
? :a7ilities
? *ree ash ("thdra(a!s at branh >%er &onth?.
? Ma5"&u& 31.
? >Add"t"ona! H"thdra(a!s to be har'ed T Rs. 2/K, %er ("thdra(a!?.
? Cash BithdraBal limits sing BithdraBal form=-No !"&"t.
? Debit 7ard issed=-Go!d Deb"t Card.
? Debit 7ard transa7tion limits (6er day!
? A7M >ash ("thdra(a!? + Rs. 1/,///.
? #OS + Rs. 3,//,///.
? Debit 7ard issan7e fee=- *ree.
? Debit 7ard sage fee=- Rs. 31/K, %er ha!f year..
? 1eneral Savings A77ont
? Minimm average @arterly balan7e (AHB!
? H"th he=ue boo) + Rs. 1//K,.
? H"thout he=ue boo) + Rs. .//K,.
? Charges for non-maintenan7e of AHB=-Rs.3//K, %er =uarter.
? :a7ilities
? *ree ash ("thdra(a!s at branh >%er &onth?.
? Ma5"&u& 1.>Add"t"ona! ("thdra(a!s to be har'ed T Rs. 2/K, %er ("thdra(a!?.
? Cash BithdraBal limits sing BithdraBal form=-Rs. 2/,///K,.
? Debit 7ard issed=-Genera! Deb"t Card.
? Debit 7ard transa7tion limits (6er day!
? A7M >ash ("thdra(a!? + Rs. 2/,///.
? #OS + Rs. 1/,///.
? Debit 7ard issan7e fee=-Rs. 1/K,.
? Debit 7ard sage fee=-Rs. 1/K, %er ha!f year.
?
51
? DelCe Salary A77ont
? Minimm average @arterly balan7e (AHB!=-Rs. 1///K,.
? Charges for non-maintenan7e of AHB=-Rs.2//K, %er =uarter.
? :a7ilities=-*ree ash ("thdra(a!s at branh >%er &onth?.
? Ma5"&u& 31.>Add"t"ona! ("thdra(a!s to be har'ed T Rs. 2/K, %er ("thdra(a!?.
? Cash BithdraBal limits sing BithdraBal form=-No !"&"t.
? Debit 7ard issed=-Go!d Deb"t Card.
? Debit 7ard transa7tion limits (6er day!A7M >ash ("thdra(a!? + Rs. 1/,///.
? #OS+ Rs. 3,//,///.
? Debit 7ard issan7e fee=-*ree.
? Debit 7ard sage fee=-Rs. 31/K, %er ha!f year.
? *+D fa7ility=-1/I of net sa!ary dra(n.>Ma5"&u& Rs. 2/,///?.
?
? 1eneral Salary A77ont
? Minimm average @arterly balan7e (AHB!=-No &"n"&u& !"&"t.
? Charges for non-maintenan7e of AHB=-Not a%%!"ab!e.
? :a7ilities=-*ree ash ("thdra(a!s at branh >%er &onth?.
? Ma5"&u& 1.>Add"t"ona! ("thdra(a!s to be har'ed T Rs. 2/K, %er ("thdra(a!?.
? Cash BithdraBal limits sing BithdraBal formRs. 2/,///K,.
? Debit 7ard issed=-Genera! Deb"t Card.
? Debit 7ard transa7tion limits (6er day!
? A7M >ash ("thdra(a!? + Rs. 2/,///.
? #OS + Rs. 1/,///.
? Debit 7ard issan7e fee=- Rs. 1/K,.
? Debit 7ard sage fee=- Rs1/K, %er ha!f year.
? *+D fa7ility=-1/I of net sa!ary dra(n.>Ma5"&u& Rs. 3/,///?.
?
? SB U
PROJECT REPORT
ON
CUSTOMER PERCEPTION
AT
JAMMU & KASHMIR BANK
Submitted for the partial fulfillment of the requirement for the degree
Of BBA VIth Sem
Under The Guidance- Submitted
By-
Mr. AZIZUR REHMAN Renuka
Ro No-!"!#$%&
Class-BBAVIth Sem
Islamia Degree College Deoband
( Affiliated to C.C.S. University, Meert !
"#$%-$&
1
D'C(A)A*I+,
I, RENUKA, student of B.B.A. ISLAMIA DEGREE COLLEGE, Deoband hereby
de!are that "n #ro$et Re%ort on -CUSTOMER PERCEPTION AT JAMMU AND
KASHMIR BANK. "s &y or"'"na! (or) not been sub&"tted for the A(ard of any
other De'ree, D"%!o&a *o!!o(s+, *e!!o(sh"% or other s"&"!ar t"t!e
RENUKA
BBA IIIrd -ear
Ro!! No,./.0123
2
AC/,+0('D1'M',*
It (as a 'reat %r"4"!e'e and 'ood e5%er"ene to do the %ro$et on -CUSTOMER
PERCEPTION AT JAMMU AND KASHMIR BANK. I a& 4ery than) fu!! to our
6.O.D and &y %ro$et Gu"de Mr. A2i2r )ehman for the"r 4a!uab!e 'u"dane and
su%%ort (h"h he!%ed ao&%!"shed &y (or) In &uh better (ay.
Last but not the !east I (ou!d to than)s &y fr"ends, fa&"!y &e&bers and a!! those
he!%ed for the ao&%!"sh"n' dee%er understand"n' of the one%t of -CUSTOMER
PERCEPTION AT JAMMU AND KASHMIR BANK.
()',U/A!
3
C6A#7ER 3
BREIF HISTORY OF BANKING
A Brief 3istory of Ban4ing
4
7he 6"story of Ban)"n' be'"ns ("th the f"rst %rototy%e ban)s of &erhants "n the an"ent (or!d,
(h"h &ade 'ra"n !oans to far&ers and traders (ho arr"ed 'oods bet(een "t"es. 7h"s be'an around
2/// BC "n Assyr"a and Baby!on"a. Later, "n an"ent Greee and dur"n' the Ro&an E&%"re, !enders
based "n te&%!es &ade !oans and added t(o "&%ortant "nno4at"ons+ they ae%ted de%os"ts and
han'ed &oney. Arhaeo!o'y fro& th"s %er"od "n an"ent Ch"na and Ind"a a!so sho(s e4"dene of
&oney !end"n' at"4"ty. Ban)"n', "n the &odern sense of the (ord, an be traed to &ed"e4a! and
ear!y Rena"ssane Ita!y, tothe r"h "t"es "n the north suh as *!orene, 8en"e and Genoa. 7he Bard"
and #eru99" fa&"!"es do&"nated ban)"n' "n 3:th entury *!orene, estab!"sh"n' branhes "n &any
other %arts of Euro%e. #erha%s the &ost fa&ous Ita!"an ban) (as the Med"" ban), estab!"shed by
G"o4ann" Med"" "n 3.;3@Ban)"n' Co&%an"es >A=u"s"t"on and 7ransfer of Underta)"n's? Ord"nane, 3;0;@?? and
nat"ona!"sed the 3: !ar'est o&&er"a! ban)s ("th effet fro& the &"dn"'ht of 3; Du!y 3;0;. 7hese
ban)s onta"ned B1 %erent of ban) de%os"ts "n the ountry. Daya%ra)ash Narayan, a nat"ona! !eader
of Ind"a, desr"bed the ste% as a C&asterstro)e of %o!"t"a! sa'a"ty.C H"th"n t(o (ee)s of the "ssue of
the ord"nane, the #ar!"a&ent %assed the Ban)"n' Co&%an"es >A=u"s"t"on and 7ransfer of
Underta)"n'? B"!!, and "t ree"4ed the %res"dent"a! a%%ro4a! on ; Au'ust 3;0;.A seond dose of
nat"ona!"sat"on of 0 &ore o&&er"a! ban)s fo!!o(ed "n 3;B/. 7he stated reason for the
nat"ona!"sat"on (as to '"4e the 'o4ern&ent &ore ontro! of red"t de!"4ery. H"th the seond dose of
nat"ona!"sat"on, the Go4ern&ent of Ind"a ontro!!ed around ;3I of the ban)"n' bus"ness of Ind"a.
Later on, "n the year 3;;., the 'o4ern&ent &er'ed Ne( Ban) of Ind"a ("th #un$ab Nat"ona! Ban). It
(as the on!y &er'er bet(een nat"ona!"sed ban)s and resu!ted "n the redut"on of the nu&ber of
nat"ona!"sed ban)s fro& 2/ to 3;. After th"s, unt"! the 3;;/s, the nat"ona!"sed ban)s 're( at a %ae of
around :I, !oser to the a4era'e 'ro(th rate of the Ind"an eono&y.
(iberali2ation in the $88#s
In the ear!y 3;;/s, the then Naras"&ha Rao 'o4ern&ent e&bar)ed on a %o!"y of !"bera!"9at"on,
!"ens"n' a s&a!! nu&ber of %r"4ate ban)s. 7hese a&e to be )no(n as Ne( Generat"on teh,sa44y
ban)s, and "n!uded G!oba! 7rust Ban) >the f"rst of suh ne( 'enerat"on ban)s to be set u%?, (h"h
!ater a&a!'a&ated ("th Or"enta! Ban) of Co&&ere, U7I Ban) >s"ne rena&ed A5"s Ban)?, ICICI
Ban) and 6D*C Ban). 7h"s &o4e, a!on' ("th the ra%"d 'ro(th "n the eono&y of Ind"a, re4"ta!"sed
the ban)"n' setor "n Ind"a, (h"h has seen ra%"d 'ro(th ("th stron' ontr"but"on fro& a!! the three
setors of ban)s, na&e!y, 'o4ern&ent ban)s, %r"4ate ban)s and fore"'n ban)s.
7he ne5t sta'e for the Ind"an ban)"n' has been set u% ("th the %ro%osed re!a5at"on "n the nor&s for
*ore"'n D"ret In4est&ent, (here a!! *ore"'n In4estors "n ban)s &ay be '"4en 4ot"n' r"'hts (h"h
ou!d e5eed the %resent a% of 3/I,at %resent "t has 'one u% to Borro( at :IG Lend at 0IGGo ho&e at :? of funt"on"n'. 7he ne( (a4e ushered "n a
&odern out!oo) and teh,sa44y ðods of (or)"n' for trad"t"ona! ban)s. A!! th"s !ed to the reta"!
boo& "n Ind"a. #eo%!e not $ust de&anded &ore fro& the"r ban)s but a!so ree"4ed &ore.
Crrent 6eriod
By 2/3:, ban)"n' "n Ind"a (as 'enera!!y fa"r!y &ature "n ter&s of su%%!y, %rodut ran'e and reah,
e4en thou'h reah "n rura! Ind"a st"!! re&a"ns a ha!!en'e for the %r"4ate setor and fore"'n ban)s. In
ter&s of =ua!"ty of assets and a%"ta! ade=uay, Ind"an ban)s are ons"dered to ha4e !ean, stron' and
trans%arent ba!ane sheets re!at"4e to other ban)s "n o&%arab!e eono&"es "n "ts re'"on. 7he
Reser4e Ban) of Ind"a "s an autono&ous body, ("th &"n"&a! %ressure fro& the 'o4ern&ent. 7he
stated %o!"y of the Ban) on the Ind"an Ru%ee "s to &ana'e 4o!at"!"ty but ("thout any f"5ed e5han'e
rate,and th"s has &ost!y been true.H"th the 'ro(th "n the Ind"an eono&y e5%eted to be stron' for
=u"te so&e t"&e,es%e"a!!y "n "ts ser4"es setor,the de&and for ban)"n' ser4"es, es%e"a!!y reta"!
ban)"n', &ort'a'es and "n4est&ent ser4"es are e5%eted to be stron'. One &ay a!so e5%et MJAs,
ta)eo4ers, and asset sa!es.In Marh 2/3:, the Reser4e Ban) of Ind"a a!!o(ed Harbur' #"nus to
"nrease "ts sta)e "n Kota) Mah"ndra Ban) >a %r"4ate setor ban)? to 3/I. 7h"s "s the f"rst t"&e an
"n4estor has been a!!o(ed to ho!d &ore than 1I "n a %r"4ate setor ban) s"ne the RBI announed
nor&s "n 2/3. that any sta)e e5eed"n' 1I "n the %r"4ate setor ban)s (ou!d need to be 4etted by
the&.In reent years r"t"s ha4e har'ed that the non,'o4ern&ent o(ned ban)s are too a''ress"4e "n
the"r !oan reo4ery efforts "n onnet"on ("th hous"n', 4eh"!e and %ersona! !oans. 7here are %ress
re%orts that the ban)s@ !oan reo4ery efforts ha4e dr"4en defau!t"n' borro(ers to su""de.
C+M5+SI*I+, +: *3' BA,/I,1 S;S*'M I, I,DIA AS A* *3' B'1I,,I,1 +:
,'0 MI((',IUM
At %resent, the nu&ber of nat"ona!"9ed ban)s "s 2/. Se4era! *ore"'n ban)s (ere a!!o(ed to o%erate as
%er the 'u"de!"nes of RBI. At %resent the ban)"n' syste& an be !ass"f"ed "n fo!!o("n' ate'or"es+
9
5UB(IC S'C*+) BA,/S
? Reser4e Ban) of Ind"a.
? State Ban) of Ind"a and "ts < asso"ate Ban)s.
? Nat"ona!"9ed Ban)s >2/ "n nu&ber?
? Re'"ona! Rura! Ban)s s%onsored by #ub!" setor Ban)s
5)IVA*' S'C*+) BA,/S
? O!d Generat"on #r"4ate Ban)s.
? Ne( Generat"on #r"4ate Ban)s.
? *ore"'n Ban)s "n Ind"a.
? Loa! Area Ban)s.
? Non Shedu!ed Ban)s
C+-+5')A*IV' S'C*+) BA,/S
? State Co,o%erat"4e Ban)s.
? Centra! Co,o%erat"4e Ban)s
? #r"&ary A'r"u!ture Cred"t So"et"es
? Land De4e!o%&ent Ban)s
? Urban Co,o%erat"4e Ban)s
? State Land De4e!o%&ent Ban)s
10
? Shedu!ed Co,o%erat"4e Ban)s
D'V'(+5M',* BA,/S
? Industr"a! *"nane Cor%orat"on of Ind"a >I*CI?
? Industr"a! De4e!o%&ent Ban) of Ind"a >IDBI?
? Industr"a! Cred"t J In4est&ent Cor%orat"on of Ind"a >ICICI?
? Industr"a! In4est&ent Ban) of Ind"a >IIBI?
? S&a!! Industr"es De4e!o%&ent Ban) of Ind"a >SIDBI?
? Nat"ona! Ban) for A'r"u!ture J Rura! De4e!o%&ent >NABARD?
? E5%ort,I&%ort Ban) of Ind"a
BA,/
A ban4 "s a o&&er"a! or state "nst"tut"on that %ro4"des f"nan"a! ser4"es, "n!ud"n' "ssu"n' &oney
"n for& of o"ns, ban)notes or deb"t ards, ree"4"n' de%os"ts of &oney, !end"n' &oney and
%roess"n' transat"ons. A o&&er"a! ban) ae%ts de%os"ts fro& usto&ers and "n turn &a)es
!oans based on those de%os"ts. So&e ban)s >a!!ed Ban)s of "ssue? "ssue ban)notes as !e'a! tender.
Many ban)s offer an"!!ary f"nan"a! ser4"es to &a)e add"t"ona! %rof"tG for &ost ban)s a!so rent safe
de%os"t bo5es "n the"r branhes. Des%"te o&&on assu&%t"ons, ban)s do not reate &oneyG ban)s
&ere!y han'e debt fro& one for& >!oans? to another >ban)notes?.Current!y "n &ost $ur"sd"t"ons
o&&er"a! ban)s are re'u!ated and re=u"re %er&"ss"on to o%erate. O%erat"ona! author"ty "s 'ranted
by ban) re'u!atory author"t"es (ho %ro4"de r"'hts to ondut the &ost funda&enta! ban)"n' ser4"es
suh as ae%t"n' de%os"ts and &a)"n' !oans. A o&&er"a! ban) "s usua!!y def"ned as an "nst"tut"on
that ae%ts both de%os"ts and &a)es !oansG there are a!so f"nan"a! "nst"tut"ons that %ro4"de se!eted
ban)"n' ser4"es ("thout &eet"n' the !e'a! def"n"t"on of a ban). Ban)s ha4e "nf!uened eono&"es
and %o!"t"s for entur"es. 7he %r"&ary %ur%ose of a ban) (as to %ro4"de !oans to trad"n' o&%an"es.
Ban)s %ro4"de funds to a!!o( bus"nesses to %urhase "n4entory, and o!!eted those funds ba) ("th
11
"nterest (hen the 'oods (ere so!d. *or entur"es, the ban)"n' "ndustry on!y dea!t ("th bus"nesses,
not onsu&ers. Co&&er"a! !end"n' today "s a 4ery "ntense at"4"ty, ("th ban)s arefu!!y ana!y9"n'
the f"nan"a! ond"t"on of "ts bus"ness !"ents to deter&"ne the !e4e! of r"s) "n eah !oan transat"on.
Ban)"n' ser4"es ha4e e5%anded to "n!ude ser4"es d"reted at "nd"4"dua!s and r"s)s "n these &uh
s&a!!er transat"ons are %oo!ed.
Ban4s in India
In Ind"a the ban)s are be"n' se're'ated "n d"fferent 'rou%s. Eah 'rou% has "ts o(n benef"ts and
!"&"tat"ons "n o%erat"n' "n Ind"a. Eah has "ts o(n ded"ated tar'et &ar)et. *e( of the& on!y (or) "n
rura! setor (h"!e others "n both rura! as (e!! as urban. Many, e4en, are on!y ater"n' "n "t"es. So&e
are of Ind"an or"'"n and so&e are fore"'n %!ayers.
12
13
MaRBI? "s Ind"a@s entra! ban)"n' "nst"tut"on, (h"h ontro!s the &onetary
%o!"y of the Ind"an ru%ee. It (as estab!"shed on 3 A%r"! 3;.1 dur"n' the Br"t"sh Ra$ "n aordane
("th the %ro4"s"ons of the Reser4e Ban) of Ind"a At, 3;.:.7he share a%"ta! (as d"4"ded "nto shares
of 3// eah fu!!y %a"d, (h"h (as ent"re!y o(ned by %r"4ate shareho!ders "n the be'"nn"n'. ?
*o!!o("n' Ind"a@s "nde%endene "n 3;:1? of the Reser4e Ban) of Ind"a At, a ban) shou!d fu!f"!! the
fo!!o("n' ond"t"ons+
? It &ust ha4e a %a"d u% a%"ta! J reser4e of an a''re'ate 4a!ue of not !ess than Rs. 1 !a)s.
? It &ust sat"sfy RBI that "ts affa"rs are not onduted "n a &anner detr"&enta! to the
de%os"tors.
? It &ust be a state o,o%erat"4e ban) of a o&%any under o&%an"es At, 3;10 or an
"nst"tut"on not"f"ed by Centra! Go4ern&ent "n th"s beha!f or a or%orat"on or a o&%any
"nor%orated under !a( "n fore "n a %!ae "n or outs"de Ind"a.
7he shedu!ed ban)s en$oy erta"n %r"4"!e'es !")e a%%roah"n' RBI for f"nan"a! ass"staneG
ref"nane et. and orres%ond"n'!y, they ha4e erta"n ob!"'at"ons !")e &a"nta"n"n' erta"n
ash reser4es as %resr"bed by the RBI, sub&"ss"on of returns et. 7he shedu!ed
o&&er"a!s Ban)s "n Ind"a o&%r"ses of state ban) of Ind"a and "ts e"'ht asso"at"on, the
other n"neteen nat"ona!"9ed fore"'n ban)s, %r"4ate setor ban)s o,o%erat"4e ban)s and
re'"ona! rura! ban)s. As at the end of ./
th
Dune, 3;;;, there (ere .// shedu!ed ban)s "n
Ind"a ha4"n' a tota! net(or)"n' of 0:,;3B branhes a&on' the&. Non shedu!ed ban)s are
those $o"nt sto) ban)s, (h"h are not "n!uded "n the seond shedu!e of RBI At on aount
of the fa"!ure to o&%!y ("th the &"n"&u& re=u"re&ents for be"n' shedu!ed. As on ./
th
Dun,
3;;?/ BA,/ (*D.
? 7he Da&&u and Kash&"r Ban) (as founded on Otober 3, 3;.B under !etters %atent "ssued
by the Mahara$a of Da&&u and Kash&"r, 6ar" S"n'h. 7he Mahara$a "n4"ted e&"nent Kash&"r"
"n4estors to beo&e found"n' d"retors and shareho!ders of the ban), the &ost notab!e of
(h"h (ere Abdu! A9"9 Mantoo, #esten Gee and the Bha'hat *a&"!y, a!! of (ho& a=u"red
&a$or shareho!d"n's.7he Ban) o&&ened bus"ness on Du!y :, 3;.; and (as ons"dered the
f"rst of "ts nature and o&%os"t"on as a State o(ned ban) "n the ountry. 7he Ban) (as
estab!"shed as a se&",State Ban) ("th %art""%at"on "n a%"ta! by State and the %ub!" under
21
the ontro! of State Go4ern&ent. In 3;no( #a)"stan,ad&"n"stered Kash&"r? a!on' ("th ash and other assets. *o!!o("n' the
e5tens"on of Centra! !a(s to the state of Da&&u J Kash&"r, the ban) (as def"ned as a
'o4ern&ent o&%any as %er the %ro4"s"ons of Ind"an o&%an"es at 3;10. Mushta= Ah&ed "s
the ne( Cha"r&an J CEO of Da&&u J Kash&"r Ban). 6o(e4er the State Go4t. a&e to "ts
resue ("th the ass"stane of Rs0.// La)s to &eet the !a"&s thereafter, the ban) o4era&e
"ts d"ff"u!t"es and )e%t 'ro("n'. *o!!o("n' the e5tens"on of Centra! !a(s to the state of
Da&&u J Kash&"r, the ban) (as def"ned as a 'o4t. o&%any as %er the %ro4"s"ons of Ind"an
Co&%an"es At 3;10. 7he ban) had "ts f"rst fu!! t"&e ha"r&an "n 3;Orhard De4e!o%&ent,
Da"ry De4e!o%&ent, #ou!try de4e!o%&ent et?andany other at"4"ty under A'r"u!ture,
6ort"u!ture.Ser"u!ture, An"&a! 6usbandry, #!antat"on, *"sher"es et.An "nd"at"4e !"st of
at"4"t"es "s %resented here"n be!o(.
?
33
? :rit Advan7es S7heme (A66le!
? Sa!"ent *eatures+ *"nane to Gro(ers
? Assessed on ent"re fru"t bear"n' orhard o(ned by the 'ro(er far&er or any of h"s fa&"!y
&e&ber.
? U% to an "nd"4"dua! red"t !"&"t of 3.// !a no re4enue reord of !and ho!d"n' "s re=u"red.
? 7he red"t !"&"t of Gro(ers "s to be assessed and sant"oned for a %er"od of . years. 7he
!"&"t ("!! 'et auto&at"a!!y rene(ed annua!!y sub$et to sat"sfatory ondut of the aount.
? O%t"on for the 'ro(er to enter the she&e to a4a"! the f"nan"a! ass"stane at any of the
fo!!o("n' sta'es+
• #re,har4est sta'e for %rodut"on ost.
• 6ar4est"n' sta'e for %")"n'K %a)"n'K 'rad"n'.
• #ost har4est"n' sta'e for &ar)et"n'.
• *or ent"re %rodut"on J &ar)et"n' y!e.
? 7he 'ro(er "s not re=u"red to sub&"t any f"nan"a! state&entK ba!ane sheet for sant"on of
red"t fa"!"ty e5e%t"n' %ersona! state&ent and !and ho!d"n' reord (here4er re=u"red "n
add"t"on to %a%ers under K-C nor&s.
? O%t"on for add"t"ona! f"nan"a! ass"stane for arr"a'e and o!d stora'e of the %rodue as %er
st"%u!ated rates.
? No o!!atera! Seur"ty u% to the !oan !"&"t of 3.// !a)h.
?
?
? b? *"nane to the 7radersKArth"asKCo&&"ss"on J *or(ard"n' A'ents
?
? 7he sa!e of f"nane to be assessed on the bas"s of nu&ber of fru"t bo5es &ar)etedK
for(arded dur"n' the %re4"ous year ("th a reasonab!e "nrease based on a4era'e 'ro(th
dur"n' the !ast three years.
? 7he a4era'e %er bo5 &ar)et %r"e ("!! be a!"'ned to the atua! &ar)et rates.
? 6ass!e free rene(a! of the red"t !"&"t fro& Danuary on(ards sub$et to sat"sfatory ondut
of the aount.
? O%t"on for add"t"ona! f"nan"a! ass"stane for o!d stora'e of the %rodue as %er st"%u!ated
rates.
? Dafran :inan7e
? +bo&%ound"n'? of "nterest on =uarter!y
bas"s resu!t"n' "n h"'her annua!"9ed y"e!d.
? Cash Cert"f"ate
? O%en ,Ended De%os"t #!an
? *!e5",De%os"t #!an
? Mehend" De%os"t #!an
? Su%er Re,"n4est&ent De%os"t #!an
? 7a5 Sa4er De%os"t #!an III
?
?
?
? ,on-Cmlative 5lans
? Lu&% su& de%os"ts ("th an o%t"on to ("thdra( "nterest on =uarter!y bas"s.
? *"5ed De%os"t
? Su%er Earner De%os"t #!an
? 7a5 Sa4er De%os"t #!an
? Installment De6osit 5lans
37
? S&a!! "nsta!!&ent de%os"ts 'ro( ("th re"n4est&ent of "nterest to substant"a! %ro%ort"ons.
? Reurr"n' De%os"t #!an
? Reurr"n' #!us De%os"t #!an
? Da"!y De%os"t #!an
? Monthly In7ome 5lans
? Lu&% su& de%os"ts onferr"n' re'u!ar &onth!y "nterest %ay&ents on the de%os"tors (h"!e the
%r"n"%a! re&a"ns "ntat.
? Month!y -"e!d De%os"t #!an
? 7a5 Sa4er De%os"t #!an II
? 3ybrid 5lans
? #!ans o&b"n"n' the features of s"&%!e de%os"t %!ans to ater to the s%e"a! re=u"re&ent of the
tar'et usto&er.
? Ch"!d,are De%os"t #!an
? De%os"torMs #ens"on #!an.
? S&art Sa4er #!an
?
? CU))',* ACC+U,*=
? #!at"nu& Current Aount
? Go!d Current Aount
? #re&"u& #!us Current Aount
? #re&"u& Current Aount
? Bas" Current Aount
? Gra&een Current Aount
? SAVI,1S ACC+U,*=
? De!u5e Sa4"n's Aount
? Genera! Sa4"n's Aount
? De!u5e Sa!ary Aount
? Genera! Sa!ary Aount
? Ban) a!so offers a bas" no fr"!!s sa4"n's aount ESB UDALAF for "n!us"on of eono&"a!!y
d"sad4anta'ed set"ons of so"ety.
? Cmlative (1roBth! 5lans
? Cash Certifi7ate
? Ideal for A!! ty%es of "n4estors,short, &ed"u& and !on' ter&.
38
? Minimm de6osit= Rs. 3///K, and abo4e.
? *enre =0 &onths to 3/ years.
? Interest rate =*"5ed.
? Interest 7al7lation =Quarter!y o&%ound"n' bas"s
? Interest 6ayots= On &atur"ty.
? Add-ons =Loan fa"!"ty u%to ;/I of a&ount de%os"ted %!us "nterest arued.
? 5rematre BithdraBal A!!o(ed ("th %ena!ty of+
• Before o&%!et"on of 0 &onths+ 3I !ess than the rate of "nterest a%%!"ab!e for the %er"od the
de%os"t re&a"ns ("th the ban).
• After o&%!et"on of 0 &onths+ /.1/I !ess than the rate of "nterest a%%!"ab!e for the %er"od
the de%os"t re&a"ns ("th the ban).
?
? +6en-'nded De6osit 5lan
? Ideal for Reta"! "n4estors see)"n' returns as (e!! as !"=u"d"ty >%art"a! ("thdra(a! a!!o(ed?.
? Minimm de6osit Rs. 3///K, and abo4e "n &u!t"%!es of Rs. 1//K,.
? *enre 0 &onths to 3/ years.
? Interest rate *"5ed.
? Interest 7al7lation Quarter!y o&%ound"n' bas"s.
? Interest 6ayots On &atur"ty.
? Add-ons
• 7he de%os"t "s )e%t "n un"ts of Rs.1//K,.
• Any nu&ber of un"ts an be ("thdra(n anyt"&e %ro4"ded the tota! de%os"t ba!ane does not
fa!! be!o( Rs.3///K,.
• Loan fa"!"ty u%to ;/I of a&ount de%os"ted %!us "nterest arued. 6o(e4er, ("thdra(a! of
un"ts sha!! not be a!!o(ed t"!! ad$ust&ent of the !oan.
? 5rematre BithdraBal= A!!o(ed ("thout %ena!ty.
?
? :leCi -De6osit 5lan
? Ideal for = Reta"! "n4estors see)"n' easy aess to !oan >a'a"nst de%os"t?.
? Minimm de6osit Rs.3///K, and abo4e.
? *enre 0 &onths to 3/ years.
39
? Interest rate *"5ed.
? Interest 7al7lation Quarter!y o&%ound"n' bas"s.
? Interest 6ayots On &atur"ty.
? Add-ons
• *!e5"b!e Cred"t fa"!"ty >("th fa"!"ty of &u!t"%!e red"tsK("thdra(a!s? u%to ;/I of a&ount
de%os"ted %!us "nterest arued.
• No se%arate !oan re=u"s"t"on, no e5eut"on of !oan dou&ents and no surrender"n' of the
or"'"na! *!e5" De%os"t Ree"%t.
? 5rematre BithdraBal A!!o(ed ("th %ena!ty of+
• Before o&%!et"on of 0 &onths+3I !ess than the rate of "nterest a%%!"ab!e for the
%er"od the de%os"t re&a"ns ("th the ban).
• After o&%!et"on of 0 &onths+ /.1/I !ess than the rate of "nterest a%%!"ab!e for the
%er"od the de%os"t re&a"ns ("th the ban).
? Mehendi De6osit 5lan
? Ideal for #arentsKGuard"ans of G"r! Ch"!d.
? Minimm de6osit De%ends u%on the tenure and &atur"ty a&ount des"red.
? *enre=-1, %r"n"%a!U"nterest? "s not !ess than Rs.
1///.
? 5rematre BithdraBal
• A!!o(ed ("th %ena!ty of
? Before o&%!et"on of 0 &onths+ 3I !ess than the rate of "nterest a%%!"ab!e for the
%er"od the de%os"t re&a"ns ("th the ban).
• After o&%!et"on of 0 &onths+ /.1/I !ess than the rate of "nterest a%%!"ab!e for the
%er"od the de%os"t re&a"ns ("th the ban).
?
?
43
?
? Daily De6osit 5lan
? Ideal for=-Bus"ness&enK%rofess"ona!s (ho (ou!d !")e to sa4e a %art of the"r sa!e
%roeedsK"no&e
? ree"%ts on da"!y K(ee)!y bas"s.
? 'ligibility=-Ind"4"dua!s, $o"nt aount ho!ders, %ro%r"etors, "nd"4"dua! %artners.
? *enre=-3 to 1 years.
? +6eration of the s7heme
? 7he aount sha!! o%erate ("th at"4e %art""%at"on of e&%!oyees at branh !e4e!. One
e&%!oyee "n (or)&en adre "n eah branh sha!! be des"'nated on a 4o!untary bas"s. 7he
e&%!oyee, so des"'nated, sha!! &a)e o!!et"on by %ersona!!y 4"s"t"n' the bus"ness
%re&"sesKhouseho!d un"ts of the de%os"tor bet(een 2 %.& to :.:1 %.& and &a)e on s%ot entry
"n the %assboo) of the de%os"tor after ree"%t of ash.
? 7he o!!et"ons &ade fro& the aount ho!ders sha!! be de%os"ted on the sa&e day "n the
4au!t at the branh. On the ne5t day the des"'nated e&%!oyee ("!! 'et the a&ount red"ted "n
the res%et"4e aounts by sub&"tt"n' the su&&ary sheet onta"n"n' o!u&ns for o!!et"on
date, na&e of the de%os"tor, aount nu&ber of the de%os"tor and the date of de%os"t "n the
aount.
? Amont of daily installment de6osit=-Rs. 3//K, and abo4e "n &u!t"%!es of Rs. 1/K,.
? Interest 7al7lation=-..1/I %.a as "n the ase of sa4"n's aount. 7he "nterest "s a!u!ated
on da"!y %rodut bas"s ("th =uarter!y a%%!"at"on fre=ueny.
• In7entive for em6loyees/.1/I on the a&ount &ob"!"9ed %er &onth.
• Con4eyane a!!o(ane of Rs. .//K, %er &onth.
• Rs. 3/K, for e4ery ne( aount o%ened by h"&.
? Che@e boo4 fa7ility=-Nohe=ue boo) fa"!"ty sha!! be a!!o(ed under th"s she&e.
? 5rematre BithdraBal=-A!!o(ed. 6o(e4er, "f the de%os"t "s ("thdra(n before the %er"od of
s"5 &onths, the aount sha!! attrat %ena!ty of Rs. #hase ,I? and Cash ert"f"ate >#hase,II?.
? Minimm de6osit=-Rs 3//K, and &u!t"%!es thereof.
? *enre=-!"n)ed to the s"9e of
&onth!y de%os"t a&ount?.
? Delayed 6ayment of installments=-In ase of "nsta!!&ents not de%os"ted on due dates, a
%ena!ty T 2I %er annu& abo4e the a%%!"ab!e de%os"t rate sha!! be "&%osed for the %er"od
the "nsta!!&ent re&a"ns "n arrears. 7he %er"od of "nsta!!&ents to be ons"dered sha!! be the
atua! &onth fro& the date of o%en"n' of aount and not the a!endar &onth. 6o(e4er no
%ena!ty sha!! be "&%osed "f an "nsta!!&ent "s de%os"ted ("th"n 31 days of the due date.
45
? 5rematre BithdraBal=-As "n the ase of other ter& de%os"ts.
? De6ositorGs 5ension 5lan
? Ideal
r=-#ersons (ho do not en$oy %ens"on benef"ts e"ther fro& the"r %resent e&%!oyers orthe"r %arent bus"ness or (ho (ant to enhane the"r %ens"ons ("th re'u!ar &onth!y returns.
? 5lan 7ombination=- Reurr"n' De%os"t #!an >#hase I? and Month!y -"e!d De%os"t #!an
>#hase II?
? Minimm Monthly Installment=-Rs 21K, and &u!t"%!es of Rs 21K,, Rs 1/K, or Rs 3//K,.
? *enre=-#hase I+ B:, 3/1 or 333 &onths.
? #hase,II+ As %er the o%t"on of de%os"tor.
? Interest rate=-*"5ed.
? Interest Cal7lation=- Quarter!y Co&%ound"n' bas"s for #hase I.
• S"&%!e "nterest for %hase,II.
? 5ayment 5attern=-Month!y %ayouts sha!! o&&ene fro& B0
th
,3/<
th
and 33.
th
&onths
res%et"4e to the &atur"ty tenors of #hase I.
? Add-ons=- Loan fa"!"ty u% to ;/I of a&ount de%os"ted %!us "nterest arued.
? 5rematre 0ithdraBal
? A!!o(ed ("th %ena!ty of+
? Before o&%!et"on of 0 &onths+ 3I !ess than the rate of "nterest a%%!"ab!e for the %er"od the
de%os"t re&a"ns ("th the ban). After o&%!et"on of 0 &onths+ /.1/I !ess than the rate of
"nterest a%%!"ab!e for the %er"od the de%os"t re&a"ns ("th the ban). #ena!ty sha!! be
a%%!"ab!e to both %hases.
? Smart Saver De6osit 5lan
? 7he %rodut ons"sts of a ore de%os"t>7er& De%os"t?, (h"h ent"t!es the o%erat"4e
aount>CD or SB? of the usto&er for s(ee% fa"!"ty , (here ba!ane abo4e a f!oor !e4e! "s
auto,s(e%t to for& short ter& S&art Sa4er 7er& de%os"ts>!"n)ed de%os"ts? "n &u!t"%!es of Rs
3/,///K,. 7he s(ee% fa"!"ty re&a"ns "n fore t"!! ter&"nat"on of the ore de%os"t.
? Crrent A77ont Variant
? Basi7 Crrent A77ont
?
r Metros ? Urban Areas!46
? Minimm average @arterly balan7e (AHB!
? Rs .///K,.
? Charges for non maintenan7e of AHB
? Rs .//K, %er =uarter.
? :a7ilities
? De&and draft har'es
• Issuane Nor&a! har'es.
• Du%!"ate drafts Nor&a! har'es.
• Cane!!at"on Nor&a! har'es.
• Re4a!"dat"on Nor&a! har'es.
? Colle7tion of bills=-Nor&a! har'es.
? 5ayment orders=-Nor&a! har'es.
? Inter-Bran7h fnds transfer=-Nor&a! har'es.
• Co!!et"on of he=ues
• Loa! Nor&a! har'es.
• Outstat"on throu'h o(n ban) Nor&a! har'es.
• Outstat"on throu'h other ban)s Nor&a! har'es.
? Debit 7ard=-Nor&a! har'es.
? 1rameen Crrent A77ont
? >*or Rura! J Se&",Urban Areas?
? Minimm average @arterly balan7e (AHB!=- Rs 3///.
? Charges for non-maintenan7e of AHB=-Rs 3//K,%er =uarter.
? :a7ilities= - De&and draft har'es
?
• Issuane Nor&a! har'es.
• Du%!"ate drafts Nor&a! har'es.
• Cane!!at"on Nor&a! har'es.
• Re4a!"dat"on Nor&a! har'es.
• Colle7tion of bills Nor&a! har'es.
• 5ayment orders Nor&a! har'es.
• Inter-bran7h fnds transfer Nor&a! har'es.
? Co!!et"on of he=ues
47
• Loa! Nor&a! har'es.
• Outstat"on throu'h o(n ban) Nor&a! har'es.
• Outstat"on throu'h other ban)s Nor&a! har'es.
? Debit 7ard Nor&a! har'es.
? 5remim Crrent A77ont
? Minimm average @arterly balan7e (AHB!=-Rs 1/,///.
? Charges for non-maintenan7e of AHB=-Rs ?/ Ban4 A*M=- *ree.
? Savings A77ont Variants
? DelCe Savings A77ont
50
? Minimm average @arterly balan7e (AHB!=-Rs. 1///K,.
? Charges for non-maintenan7e of AHB=-Rs.2//K, %er =uarter.
? :a7ilities
? *ree ash ("thdra(a!s at branh >%er &onth?.
? Ma5"&u& 31.
? >Add"t"ona! H"thdra(a!s to be har'ed T Rs. 2/K, %er ("thdra(a!?.
? Cash BithdraBal limits sing BithdraBal form=-No !"&"t.
? Debit 7ard issed=-Go!d Deb"t Card.
? Debit 7ard transa7tion limits (6er day!
? A7M >ash ("thdra(a!? + Rs. 1/,///.
? #OS + Rs. 3,//,///.
? Debit 7ard issan7e fee=- *ree.
? Debit 7ard sage fee=- Rs. 31/K, %er ha!f year..
? 1eneral Savings A77ont
? Minimm average @arterly balan7e (AHB!
? H"th he=ue boo) + Rs. 1//K,.
? H"thout he=ue boo) + Rs. .//K,.
? Charges for non-maintenan7e of AHB=-Rs.3//K, %er =uarter.
? :a7ilities
? *ree ash ("thdra(a!s at branh >%er &onth?.
? Ma5"&u& 1.>Add"t"ona! ("thdra(a!s to be har'ed T Rs. 2/K, %er ("thdra(a!?.
? Cash BithdraBal limits sing BithdraBal form=-Rs. 2/,///K,.
? Debit 7ard issed=-Genera! Deb"t Card.
? Debit 7ard transa7tion limits (6er day!
? A7M >ash ("thdra(a!? + Rs. 2/,///.
? #OS + Rs. 1/,///.
? Debit 7ard issan7e fee=-Rs. 1/K,.
? Debit 7ard sage fee=-Rs. 1/K, %er ha!f year.
?
51
? DelCe Salary A77ont
? Minimm average @arterly balan7e (AHB!=-Rs. 1///K,.
? Charges for non-maintenan7e of AHB=-Rs.2//K, %er =uarter.
? :a7ilities=-*ree ash ("thdra(a!s at branh >%er &onth?.
? Ma5"&u& 31.>Add"t"ona! ("thdra(a!s to be har'ed T Rs. 2/K, %er ("thdra(a!?.
? Cash BithdraBal limits sing BithdraBal form=-No !"&"t.
? Debit 7ard issed=-Go!d Deb"t Card.
? Debit 7ard transa7tion limits (6er day!A7M >ash ("thdra(a!? + Rs. 1/,///.
? #OS+ Rs. 3,//,///.
? Debit 7ard issan7e fee=-*ree.
? Debit 7ard sage fee=-Rs. 31/K, %er ha!f year.
? *+D fa7ility=-1/I of net sa!ary dra(n.>Ma5"&u& Rs. 2/,///?.
?
? 1eneral Salary A77ont
? Minimm average @arterly balan7e (AHB!=-No &"n"&u& !"&"t.
? Charges for non-maintenan7e of AHB=-Not a%%!"ab!e.
? :a7ilities=-*ree ash ("thdra(a!s at branh >%er &onth?.
? Ma5"&u& 1.>Add"t"ona! ("thdra(a!s to be har'ed T Rs. 2/K, %er ("thdra(a!?.
? Cash BithdraBal limits sing BithdraBal formRs. 2/,///K,.
? Debit 7ard issed=-Genera! Deb"t Card.
? Debit 7ard transa7tion limits (6er day!
? A7M >ash ("thdra(a!? + Rs. 2/,///.
? #OS + Rs. 1/,///.
? Debit 7ard issan7e fee=- Rs. 1/K,.
? Debit 7ard sage fee=- Rs1/K, %er ha!f year.
? *+D fa7ility=-1/I of net sa!ary dra(n.>Ma5"&u& Rs. 3/,///?.
?
? SB U