The most simple way of handling crises is to state the truth of whatever the situation depicts. Concealing the facts can backfire because will surely uncover them report them widely and more damage will be done to an already damaged company.
The most important thing of company concern is addressing the media. The information to be conveyed to the media should be managed with intensive care. Information to be given to media should be passed only to crises management group of people or the person whomsoever concerned. The CEO can also offer a real time taped interview to media to handle the situation effectively.
Even after public statement the media may continue to questions as regards things that are already being addressed by the company and also about few things not addressed by the company. To retain their goodwill, the company should immediately with a replacement policy or somewhat of such type, to maintain their goodwill.
The most important thing of company concern is addressing the media. The information to be conveyed to the media should be managed with intensive care. Information to be given to media should be passed only to crises management group of people or the person whomsoever concerned. The CEO can also offer a real time taped interview to media to handle the situation effectively.
Even after public statement the media may continue to questions as regards things that are already being addressed by the company and also about few things not addressed by the company. To retain their goodwill, the company should immediately with a replacement policy or somewhat of such type, to maintain their goodwill.