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Par 100 posts (V.I.P)
B. COMMUNICATION & CHANGE
During the year, the first Mass Internal Communication Programme named "Parivartan" was rolled out across the Bank.
Over 3300 inclusive Two Day workshops were conducted by over 360 specially trained Trainers in a span of 100 days covering 1,30,000 employees.
Never in the history of the bank had so many been trained in so short a time.
The workshops caught the imagination of all employees and unleashed a new positive energy.
A professional Study conducted by Xavier Institute of Management, Bhubaneswar, found that Parivartan had brought about a perceptible positive change in each of the 25 identified Customer Service parameters.
As a part of the Transformation process, special brain storming Conclaves were held for the Top 55 CAG branches, all Heads of OAD at OLROs/RBOs/ ZOs/LHOs and Assistant General Manager (RTI) at Corporate Centre have been designated as Assistant Public Information Officers (ACPIOs).
General Managers of Networks at Local Head Offices, Deputy General Managers & Branch Heads of Corporate Account Group, General Manager of Mid Corporate- Region, General Manager of Stressed Assets Management Group (SAMG) and General Manager (OL & CS) at Corporate Centres have been designated as Central Public Information Officers (CPIOs).
The Chief General Managers of LHOs, Corporate Account Group, Mid Corporate Group, Stressed Assets Management Group have been designated as Appellate Authority under the Act in their respective area of control and Chief General Manager (Banking Operations) for Corporate Centres and its establishments.
An exclusive ‘RTI Department’, has been created at Corporate Centre to handle and coordinate various issues under the Act.
During the year, the first Mass Internal Communication Programme named "Parivartan" was rolled out across the Bank.
Over 3300 inclusive Two Day workshops were conducted by over 360 specially trained Trainers in a span of 100 days covering 1,30,000 employees.
Never in the history of the bank had so many been trained in so short a time.
The workshops caught the imagination of all employees and unleashed a new positive energy.
A professional Study conducted by Xavier Institute of Management, Bhubaneswar, found that Parivartan had brought about a perceptible positive change in each of the 25 identified Customer Service parameters.
As a part of the Transformation process, special brain storming Conclaves were held for the Top 55 CAG branches, all Heads of OAD at OLROs/RBOs/ ZOs/LHOs and Assistant General Manager (RTI) at Corporate Centre have been designated as Assistant Public Information Officers (ACPIOs).
General Managers of Networks at Local Head Offices, Deputy General Managers & Branch Heads of Corporate Account Group, General Manager of Mid Corporate- Region, General Manager of Stressed Assets Management Group (SAMG) and General Manager (OL & CS) at Corporate Centres have been designated as Central Public Information Officers (CPIOs).
The Chief General Managers of LHOs, Corporate Account Group, Mid Corporate Group, Stressed Assets Management Group have been designated as Appellate Authority under the Act in their respective area of control and Chief General Manager (Banking Operations) for Corporate Centres and its establishments.
An exclusive ‘RTI Department’, has been created at Corporate Centre to handle and coordinate various issues under the Act.