cool retail

Piramyd Retail eyes 'global' JVs to take on rivals


Stunned by a fierce competition, the Piramyd Retail, owned by the
Ashok Piramal group, is revamping its business operations, and has
initiated joint venture talks with foreign retailers to set up new
formats like speciality stores or hypermarkets.

Unlike in the past, its core brands, Piramyd and Trumart will now be
handled as separate business units (SBUs). The company is also
ramping up the number of stores under both outlets and has set up a
team to identify new business opportunities.

"We have realised that there is a lot of catching up to do and are
in a hurry to do that. We have tied up additional space in the last
one year. There is a complete change across functions in the way we
look at business and a lot of dynamism is being brought in. Our team
is in place and the growth focus is clear," said Nandan Piramal,
executive vice-chairman. While Bipin Gurnani will head Piramyd, ex-
Lever hand, Upamanyu Bhattacharya will head Trumart. The expansion
may be funded either through internal accruals or private equity.

Trumart is being positioned as an upscale kirana outlet with a focus
on local catchment areas. "Instead of setting up single stores
across cities, we are planning to progressively exhaust each city by
ramping up Trumart outlets in residential areas and building up
scale in each market. Grocery, home and personal care products are
high-volume-low-margin-business and it makes better business sense
to focus on scales to be competitive," said Mr Bhattacharya.

Currently, there are 7 Piramyd outlets and around 14 Trumart outlets
across the country. "We are also identifying differentiators for the
malls, from a first-mover advantage to the service aspect. We are
looking at personalising loyalty benefits targeting individual
consumer needs based on their previous buying patterns," said Bipin
Gurnani.


Piramyd Retail, which was listed on the bourses in '05 was one of
the first few retail outlets to open shop in the country. A few
years back it was seen as a strong competitor to players like
Shopper's Stop and Pantaloon.

However, lack of strong management focus and an unclear growth
vision saw the brand slipping at a time as competition picked up
steam in the last two years. Analysts say the company may seek
foreign equity partnership at a later point to keep pace with fierce
competition. "It is not something we are looking at immediately. For
now, our focus is to tone up the current core businesses, identify
new growth formats and ensure that support systems are in place to
gear up for the change in approach," Mr Piramal said.

The Piramal Group sold Crossroads to the Pantaloon Group and put all
future retail expansions under Crossroads on hold. Following the
merger of Piramal Holdings with Morarjee Realties, Crossroads had
been left out of the group's retail plans. All future retail forays
were to be done only through Piramyd, the retail arm of the Piramal
Group.
 

dineshk

Par 100 posts (V.I.P)
Lifestyle International Pvt. Ltd.

The Dubai-based Landmark Group operates nine Lifestyle stores in six cities with an average store size of 46,000 sq.ft., the largest of them at Chennai with an area of 75,000 sq.ft. The turnover of the group crossed INR 3.5 billion in FY 04-05.

Lifestyle International has announced investments to the tune of INR 4 billion in the next five years to fund its expansion in India. This includes plans to bring in its concept stores into the country, including the Max chain of value retail stores, Home Centres, Max Hypermarkets and Lifestyle Centres.

The Max range of value stores, two of which have already been opened in Indore and Ahmedabad, will target the mid-market segment in major metros and mini metros. These stores, covering approximately 17,000 sq.ft each, will be located in malls and high streets and offer clothing, footwear and accessories sourced from India and abroad.

The company has plans for 50 Max stores in the next five years. Landmark is also working on a Lifestyle Centre store to be opened in Bangalore late next year, which will include a Home Centre and a high value food retail store. With plans to open 20 such stores in the next three years, Lifestyle centre will majorly cover Tier II cities in the country.

Lifestyle International, with expertise in retail chains specialising in fashion and home furnishings, has also set up a new division for the international brands business for two labels – Bossini and Kappa.
 

dineshk

Par 100 posts (V.I.P)
Piramyd Retail Ltd.


In September 1999, Piramal Enterprises made its foray into retail with the launch of three retail concepts: India's first true shopping mall of international standards, called Crossroads; a lifestyle department store called Piramyd Megastore; and a family entertainment centre known as Jammin. Piramyd Megastore and Jammin are the anchor tenants for Crossroads (recently sold to Pantaloon for INR 4
billion). In 2001, the group entered the business of food & grocery retail with the launch of Piramyd supermarkets in Pune.

To expand its pure-play retail operations, Piramyd Retail Ltd. announced an IPO raising INR 1.08 billion. Piramyd's plans include adding 1.75 million sq.ft of retail space in operations and 150 stores across the country in the next five years.

At present, Piramyd Retail has four lakh sq.ft of retail space under its operations, divided between two formats – department stores (seven Piramyd Megastores) and supermarkets (12 TruMart stores).

Piramyd Retail is looking at new formats in retailing especially in the area of services. Having forged an alliance with L'Oreal for salons, it is now scouting for a partner in the area of travel services.
 

dineshk

Par 100 posts (V.I.P)
Nilgiri's

Nilgiri's, the supermarket chain (established 1905) from South India, headquartered in Bangalore, is possibly the only retailer to generate a large part of its sales from its own produce. With 36 outlets it expects to gross sales of over INR 3 billion in the current calendar year. Nilgiri's is strategising on backward integration with an increased focus on fresh fruits and vegetables and plans to increase the share of its private label business from the existing 35 to 50
per cent. By the end of CY 2007, it plans to have 50 outlets with sales of INR 4 billion.

Nilgiris' has also launched a franchised chain of coffee shops-cum-snack bars, `Kapi Kadai', which it plans to expand into other regions and overseas as well.
 

dineshk

Par 100 posts (V.I.P)
Subhiksha

Subhiksha, a leading Chennai-based supermarket and pharmacy discount
chain, operates on a low-cost, low-capital investment model. Its large number of stores help Subhiksha leverage the high volume of purchases and deliver discounts to consumers. It has taken several cost-cutting initiatives such as setting up small-sized functional stores with an approximate area of 1,500-2,000 sq.ft, retail outlets taken on a 10-year lease period, using IT for inventory control etc.

Subhiksha clocked sales of INR 3.4 billion from its 145 stores across 31 metros and semi-metros of Tamil Nadu last fiscal. Shifting its format through a hybrid model that entails setting up display counters for self-service, the company plans to open 600 outlets in Delhi, Maharashtra, Gujarat, Andhra Pradesh and Karnataka by 2007 with an investment of INR 3 billion with expected sales of INR 6
billion. The first phase involving an investment of INR 1.2 billion will see a rollout of 145 new stores in Delhi and National Capital Region.

The company plans to add telecom products and services to its current product range of groceries, fruits, vegetables and fast moving consumer goods (FMCG).

ICICI Venture currently has a 24 per cent stake in the company.
 

dineshk

Par 100 posts (V.I.P)
Trinethra

Trinethra, the Andhra Pradesh-based grocery chain, operates 83 stores in Andhra Pradesh, 26 in Bangalore and 15 outlets in Chennai, has drawn up an aggressive growth strategy for the South targeting 220 stores with a turnover of over INR 3 billion by March 2007 having registered a turnover of about INR 1.7 billion last fiscal.

Trinethra operates in two formats – Trinethra and Fabmal, the latter recently acquired from Valdel in Bangalore.

Trinethra will launch new stores in Kerala as well as stores in Tier-II cites such as Coimbatore, Tirupur and Mysore. In Kerala, most of the stores would also have a bakery attached and it has gone in for a tie up with the Kottayam-based Ann's Bakery. The stores in Kerala will also have a special Ayurveda section; the company is in talks with Arya Vaidya Shala for this.

A typical store would be between 2,000-2,500 sq.ft, which would be leased and located in residential areas. The investment required for one such outfit would be about INR 3 million.

The company has a private label called 'Quality First' for a few commodities such as rice, wheat and pulses.

Trinethra plans to invest by this fiscal about INR 500 million and also has plans to launch formats like hypermarkets and specialty stores for fruits and vegetables for which it has tied up with farmers to supply fresh fruits and vegetables. The company has set up processing and sorting factories in Hyderabad, Bangalore, Chennai and Ernakulam to clean and sort fresh produce.
 

dineshk

Par 100 posts (V.I.P)
Vishal Retail Group
Vishal Mega Mart, a Delhi-based retailer started with selling primarily clothing and accessories. Today, it operates 32 large stores and clocked sales of INR 2.88 billion last year. Vishal's ambitious retail plans by year 2010 include an IPO, pumping in investments close to INR 12.5 billion and 220 outlets, taking its
cumulative retail space to 5 million sq.ft and a sales turnover of INR 50 billion. In the current fiscal the chain plans to invest INR 3 billion and targets sales of over INR 7 billion.

Moving away from franchising Vishal now wants to operate only though company-owned outlets.
Having already signed 32 deals for real estate acquisition for this year itself, taking its retail space to 1.4 million sq.ft by the year end, the chain, which was hitherto concentrated in north India, now wants to spread all over the country. Eleven of the real estate deals signed include locations in Bangalore and Hyderabad in the south and Ahmedabad, Vadodara, Nashik, Goa and Aurangabad in the west.

Out of the 60 new stores planned in the current fiscal, 15 each will come up in the east, west and the north. Five stores would open in the southern region and 10 more will be in the central region, covering Delhi, Uttar Pradesh and Madhya Pradesh.

The group recently launched its first hypermarket in Udaipur. Spread over 25,000 sq ft, the store offers apparel, fashion accessories including perfumes, electrical gadgets and a separate section for grocery products.
 

dineshk

Par 100 posts (V.I.P)
Adani Group


The Adani Group entered into the retailing business by taking over Ahmedabad's 'Ravji Supermarket' as a business model in 2000. With Vahid Ravji as CEO of B2C India Limited (Adani's Hypermarket/ Supermarket) the company began operations with three stores and at present operates in nine cities in Gujarat through a chain of 50 stores across Ahmedabad, Vadodara, Surat and Rajkot, among others, in the supermarket and hypermarket formats.

Adani's neighbourhood stores (1,500-3,000 sq.ft) work with 5,000-6,000 SKUs (only core food & grocery categories); supermarkets (3,500-4,000 sq.ft) work with 8,000-10,000 SKUs (toys, plastics, crockery, cosmetics, imported products etc), and hypermarkets (8,000-25,000 sq.ft) with large SKU assortment and additions like full-fledged toys & crockery section, separate sections for loose groceries, spices, bakery, fast food, fresh fruits and vegetables.

While the group has announced plans of setting up 15 additional outlets in other parts of Gujarat by the end of '06 and expansion into Maharashtra, Rajasthan, Madhya Pradesh and Chhattisgarh, recent reports suggest that the INR 135 billion group plans to sell a part of its stake in its INR 1.5 billion retail arm, Adani Retail, in a move to shift focus to core competencies and raise funds for
expansion.
 

dineshk

Par 100 posts (V.I.P)
Ebony Retail Holdings Ltd.

Ebony Retail Holdings Ltd., a part of the DS Group, is the only Delhi headquartered retailer in India with seven stores in North India. Starting with a store in New Delhi in 1994, Ebony expanded its presence to seven stores across seven north Indian cities covering over 140,000 sq ft of retail space. It clocked a turnover of INR 855 million in FY 04-05.
 

dineshk

Par 100 posts (V.I.P)
BPCL (In & Out)

The state-owned Bharat Petroleum Corporation Ltd (BPCL) has over 6,600 retail outlets across the country with over 1.6 million petro-card members and a convenience store (In & Out) network of 580 outlets across over 120 cities. In & Out stores offer services and promotions through a web of alliances with FMCG majors like ITC, Pepsi, Cadbury's, Gillette, Pedigree, Himalaya and others.

Services include ATMs of leading banks, Western Union money transfer, mobile recharge cards, Music stores (Planet M, Music World), beverages (Pepsi, coffee), snacks (Café Coffee Day, Coffee Day Express, Rasna) and a variety of impulse and top-up buys.
 

dineshk

Par 100 posts (V.I.P)
Reliance Retail

Finally, the behemoth who may well be the catalyst for all these aggressive and ambitious moves.

The Reliance group's revenue is estimated to be the equivalent of 3.5 per cent of India's GDP and it is believed to be contributing as much as 17 per cent of the total profits of the private sector in India. Reliance Industries Ltd (RIL) has set a revenue target of $20 billion from its retail venture by 2010 – almost thrice the size of the current organised retail business in the country.

It's projections dwarf India's current numero uno in organised retailing, Pantaloon Retail, which has an annual turnover of $240 million from its close to 100 outlets spread over 30 cities. In fact Pantaloon, a firmly entrenched retail company, has projected revenues of $2 billion by 2009 compared to RIL's target of $20 billion.

RIL's plans include a pan-India footprint in more than 800 cities and towns with a few thousand retail outlets of multiple formats and categories. The company has now moved into the execution phase with a team of 120 professionals drawn from the industry as well as from other business of Reliance, apart from hiring talent from India and abroad. It recently concluded the initial planning phase for its retail business with the help of some international consulting firms.

Reliance Industries Ltd (RIL) has borrowed a leaf from the success story of motels as scripted mostly by the Gujarati Patels in the US. It has started over 100 company-owned fast food joints along various stretches of the 5,846-km Golden Quadrilateral and north-south/east-west corridor, where it has over 1,000 petrol stations up and running.

Reliance has taken up the hospitality side of petroleum retailing business in right earnest can be gauged from the fact that it has signed up a technical services agreement with US-based Flying J, a highway hospitality service provider to the transportation sector.

The plan is to set up such outlets every100-300 km or after four-five hour drive to coincide with the inevitable 'break-journey'. Reliance is said to be pushing this model of value-added retailing in a bid to corner what it believes will be the next sector after railway and air travel to hit the growth trajectory – road travel. According to a source, the company is betting that this segment will shortly catch
up with the US expressways and the German autobahns, given the increasing focus on road infrastructure in the country.

Petroleum retailing is a low margin business and one needs to steadily build up the volumes. Reliance stations are already ringing in four times more business than the public sector pumps. The product throughput variation can only go up with the extra facilities that we offer such as food court and change room. Importantly, more Indians are hitting the road.

It is not that such eateries do not exist in the near vicinity of petrol pumps across the country, but there is no guarantee on the quality of food served at these dhabas. Reliance has put a foot forward in this space by owning up responsibility for this service. The A1 Plazas serve paratha-aloo-matar or idli-dosa-sambar combos to the hungry highway traveller, depending on his choice, the stress
being on hygienic homely food at a fair price. A 'thali' at these counters comes at INR 24 and a tea at INR 3 only! Given the penchant of the Indian to have a wash before sitting down before the `thali', the A1 Plazas are also offering a quick bath at INR 5 and a more posh one at INR 15.

Service centres: Even as Reliance has gone about ensuring the creature comforts of the highway traveller, it has not forgotten the more functional aspect of motoring along the roads. To ensure easy access to reliable repairs, Reliance has set up over 120 automobile service centres (R-Care) to go with the A1 Plazas. And the next big shout from Reliance on this front would be called 'Refresh' –, up-
market eating joints inside select petrol retail premises, to cater the moneyed highway traveller. A start has been made on the Ahmedabad-Vadodara Highway and it would be a matter of time before more such outlets open shop. Clearly, at Reliance, the game has already begun.

Further, expect about 150 retail outlets under the Qwik Mart brand name to come up at select fuel stations across India. Qwik Mart would be an integrated quick service, quick transaction store, which will offer the convenience of buying household food and non-food merchandise, music, take-aways and convenience-oriented ancillary services without a price penalty. The Qwik Mart value proposition offers convenience through multiple offerings under one roof, speed
of service and value-based pricing.

They will be sub-branded as 'Commute' for those located within cities, 'Journey' for those on highways, and 'Neighbourhood' for those in residential areas.

A range of products like beverages, snacks and confectionery will be available in all the three formats. Three retail outlets under the banner of Qwik Mart have already been launched in Mumbai and one alongside the Ahmedabad-Vadodara Expressway. There will be no additional investments being made on Qwik Mart, as it will form part of the investment that Reliance makes in its fuel stations.

Unarguably one of India's largest conglomerates with total revenues of US$ 22.60 billion, Reliance Industries looks set to change the face and back end of retailing as we know it. Contract farming on an unprecedented scale across the country, 40-odd cargo aircraft for supply chain efficiencies, private airstrips and helipads, a lakh of new jobs – Reliance Retail promises to be an industry unto itself!
 

dineshk

Par 100 posts (V.I.P)
THE SHOP TAKES ON EAST INDIA TELLS KOLKATA TO STEP IT UP

Heads of the top retail companies and consumers brands of India, retail real estate giants and retail support providers along with a slew of Indian and global experts and policy makers assembled at the East zone chapter of the India Retail Forum – The SHOP – a two-day summit packed with seminars, talk-shows and exhibitions at the Oberoi Grand at Kolkata on May 27 and 28.

India Retail Forum, of which The SHOP is positioned as a zonal event, is the Indian sub-continent's most focused and best rated retail forum in terms of quality of attendees, exhibitors, debates, discussions, business networking and felicitation of achievers and performers in the Indian Retail domain.

At THE SHOP, Kolkata witnessed leaders of the retailing industry, top retail companies, fashion & lifestyle brands operating in India, real estate giants and retail support providers along with Indian and global experts and policy makers presenting their vision for the ever-emerging and evolving robust retailing industry.

Over 250 delegates and representatives from 20 exhibiting brands and companies walked into The Oberoi Grand to walk through the exhibit areas, which included brands and retailers across categories – fashion, lifestyle accessories, catering services, retail support, retail real estate. telecommunications, toys, home and interiors, technology and more...

Kishore Biyani, Group CEO, The Future Group (formerly Pantaloon Retail India Ltd.), who delivered the keynote address on Retail India Economics, inaugurated THE SHOP.

Commenting on the Indian retail scenario, Biyani said. "About 97 per cent of the Indian retail scenario is unorganised; the challenge before Indian retailers is to tap the mass market. In recent times, a notable fact, which is obviously a boost for retailers like us, is the change in the mindset of the Indian consumers. Young India welcomes change and believes that they can affect change. This has
led to a considerable increase in the consumption not only in metropolitan cities but also in tier-II cities like Siliguri, Haldia and Bhubaneswar."

Throwing open the two-day business conclave, Amitabh Taneja, Group Head, IMAGES said: "At THE SHOP, we have the best brains behind the retail revolution in the country sharing their experiences, ideas and visions that are translated into the budding businesses in the sector. Here at THE SHOP delegates listen, talk and participate in the discussion and derive the best into their trade. THE SHOP is an ideal platform to analyse changing trends in markets, formalise
strategies and finalie deals."

The first day opened with keynote addresses by Harshvardhan Neotia, Managing Director of Bengal Ambuja and Dr. Ajay K Dua, Secretary, Department of Industrial Policy & Promotion, Union Ministry of Commerce & Industry.

Neotia mentioned that Indian retail models normally cater to the masses and therefore retail real estate should be able to sustain all segments of retailers and not just those that cater to the elitist. Ajay K Dua from the Department of Industrial policy & promotion, Union Ministry of Commerce & Industry stressed on the fact that retailing should be linked to agro business through the development
of systematic retailing in products from the food processing industry. He also expressed that the retail sector should try and source manufactured goods from the domestic sector as that would lead to employment generation across the country.

The state of West Bengal boasts of an enviable and unparalleled record of political stability and now has a Government that seems determined to implement economic reforms that allow a congenial environment for capital formation and investment inflow to usher in an era of growth & prosperity for the people of the state.

Said Taneja: "West Bengal is undeniably the hub of East India's retail activity, accounting for about 38 percent of the total private consumption expenditure in the region. The fast changing retail and retail real estate landscape in the state clearly demonstrates that West Bengal, and especially Kolkata is standing on the threshold of a Retail revolution and it is in this backdrop that IMAGES has ventured to introduce to Kolkata the regional chapter of the India Retail
Forum, THE SHOP – a platform for the policy-makers and retail and real estate bigwigs to debate, discuss, negotiate and formalise the strategies for speeding up the development of organised retail in the state."

"West Bengal and the traditional and vibrant city of Kolkata, for sure, are poised to play an important role in this fast track growth of organised retail."

The second session on "Partnering in Retail Growth" commenced with an exciting discussion from a newcomer in the Indian retail scenario, HyperCity. Andrew Levermore, CEO, HyperCity Retail, explained the niche retail concept introduced by the retailer. Spread over a lakh sq.ft of retail space, Hypercity opened last month at Malad, Mumbai. Addressing queries on his plans for East India, Levermore confirmed that Hypercity is planning to expand to Kolkata.

Ratan Jalan, CEO, Apollo Health and Lifestyle, spoke about responsible retailing and said that retailers need to be more ethical and reliable to gain credibility from customers.
"Innovative Retail Concepts" were deciphered in detail by Thorsten Allenstein, Country Head, Triumph and Sumit Ray, Chief – Retail Initiatives, Tata Steel.

Innovative formats and their expansion strategies were explained by Vijayant Chhabra, ED, Archies, Rajiv Handa, VP and retail head, Tata Teleservices and V Govind Raj, VP – retail & marketing, Tanishq in the next session for the day.

With location being a primary factor for retail success, a session dedicated to "Leasing the Right Space for your Store" contained exciting presentations by M Sathiyanarayanan, Senior VP, Lifestyle, Sanjeev Mohanty, director – sales & marketing, Benetton India and Arup Datta, director & CEO, Khadder.

Localising the broad retail practices is very critical, said speakers at the final session of the first day. Titled "Scope for Regional Retailers", this discussion included speakers from three highly successful regional retail chains – Vipin Kapoor of Kapsons, Manohar Chatlani from Favourite Shop and L Sridhar from Turtle.

Day one at The Shop concluded with a stunning party at the venue that treated exhibitors, speakers and delegates to some mind blowing entertainment by singer and actress Manasi Scott.
 

dineshk

Par 100 posts (V.I.P)
DAY II AT 'THE SHOP'

'THE SHOP' carried into day two with much the same dynamism and excitement as top industry players' presence and participation gave it a new dimension.
Echoing the industry's positive mood, Partha Datta Gupta, CEO of Barista, said benchmarking in all areas of retailing holds the key to growth. Speaking on the first opening session of the day – "Setting Benchmarks in Retail" – he exuded confidence that in the coming years his company would ride the retail boom. Datta Gupta revealed that to help retain its edge over competitors, Barista is focussing on enhanced customer satisfaction, customising its product portfolio and
services to local taste and preferences, bringing value addition and extensive merchandising to enhance brand equity.
The company is into constant research and utilising market intelligence to cater to different evolving market segments and changing trends".

One of the major players in the music and entertainment sector, Ajay Mehra, CEO of Planet M highlighted an array of measures that the company has up its sleeves. As per plans, the company has lined up several initiatives and concepts like 'SweetM' for the more mature and senior music lovers, emphasising on home entertainment, creating excitements through promotions and a slew of wide ranging visual merchandising. He also added that they are into continuous
improvisation like knowledgeable customer service, inhouse staff training, thematic promotions and other allied activities like video viewing post where the customers can glance through music promos and trailers, thereby offering them a wide range of choices.

Andreas Gellner, MD of Adidas India, identified three basic factors as the drivers of organised retail – immediacy, segmentising retail offering and value addition. Keeping in mind the retail trends of the country, the company is emphasising on creating world-class retail environments for its customers.

Commenting on the future of Adidas India, Gellner also spoke about the setting up of one flagship store in each metro, besides being present in multi-branded outlets. "Quality space, enhanced brand experience through trained customer service personnel and scientific visual merchandising will provide ADIDAS stores an edge over its competitors," he said. He also stressed on the role of IT as a key
differentiator in internal management system.

Bina Mirchandani, head- category management, Pantaloon Retail shared with the audience the motivation behind conceptualisation of the 'Lemon Mirchi' collection this summer targetting India's youth. Speaking on "Serving Indian Consumers", she remarked that with the youth spending power amounting to as much as 25 per cent on apparel, the idea of fresh fashion has catapulted and that had led to the success of the collection.

"Ambience Makes a Difference", agreed Sandeep Sokhanda, head, national distribution and retail stores business, Levi's India, as he highlighted the fact how organised retailing had helped in establishing Levi's as a prominent lifestyle brand in India.

Taking this discussion forward into the next session on "Experiential Retailing", Sugato Bose, business head, Jindal Stainless, Anindya Mukherjee, senior VP, Sonodyne and Abhineet Gupta, director – retail, Fun Toys used their experiences to reveal how each had crafted an atmosphere at store level to capture the imagination and mindshare of their target customers.

Within specialty retailing exists the relatively small but lucrative business of "Luxury Retailing", which was touched upon by Biju Antony, VP, Beauty Concepts.

Anil Syal, VP, Safexpress made a solo presentation on the penultimate seesion at THE SHOP – on Supply Chain & Logistics. He outlined his company's learnings on optimising retail efficiency to explain the critical nature of effective logistics support for retail operations.

Bangladesh – a subject of endless discussion in West Bengal due to the possibility of it being a rich source of tourist shopper traffic into Kolkata – was laid bare during a unique talk show on "Opportunity Beckons". Raquibul Kabir, MD, Shoppers World, Dhaka, Nazmul Haque Khan, Suvastu and Naimul Hassan, CEO, Total Solutions unveiled the Bangladeshi landscape for delegates at THE SHOP,
explaining how the region can gain from broadening mindsets and increasing consumer aspiration for better goods and services.

Rajiv Chowdhry, CEO, Oxford Bookstores and Amitabh Taneja did a crisp wrap-up of THE SHOP, Kolkata with the former stating the statistics of retailing in East India that represent the region's promise.

Amitabh Taneja in the concluding talk of the day expressed his appreciation, enthusiasm and thanked the speakers for their support rendered in making the event a success.

I would like to confess at the very outset that it has been a great experience to be in Kolkata, to have come across a wonderfully-enlightened, wonderfully-interactive, wonderfully-keen and enthusiastic group of retailers imbibing some of the best retail practices that we find the world over. At the same time we have
witnessed retailers who have their own well-merited views and concepts which would change retail thinkers to reset benchmarks in many areas share their huge aura of experience with the audience."

He also added: "Kolkata is regarded as a relatively slow starter and we are here to alter that perception. We wanted to showcase East India to some of the country's most successful consumer brands, and I believe we have succeeded in unveiling this region's tremendous retail promise."
"However, East India needs to self-start its vision to be in sync with the fast changing retail dynamics of modern India," he remarked.

IMAGES is now all geared up to focus on India's most promising retail zones with this series of localised 'The SHOP' facilitating interaction of international and national players with specific regions in order to facilitate retail expansion and strengthen sourcing from regional brands and manufacturers, he concluded.

THE SHOP moves to New Delhi this month (June 28, 29) for a North India zonal edition, with a clutch of international specialists and national retail heads leading the discussions on developing the most cutting-edge retail formats for North Indian tastes.
 

shilpisri2000

Par 100 posts (V.I.P)
Hi Dinesh,

Are you from the retail industry? The information collated by you is really good.
Fantastic job.

Regards,
Shilpi
 

dineshk

Par 100 posts (V.I.P)
EAST INDIA RETAIL: NOW AND TOMORROW

The region logged Rs.2,20,000 crore retail spending in 2004-05, as per IMAGES-CII estimates published in 2005.

Quality Retail Space in Shopping Centres

• Already Operational: Approx 1.5 million sq.ft
• Under Development: Over 5 million sq.ft
• Under Planning: Over 10 million sq.ft

East India Retail By 2010

• Organised retail in East India to cross the Rs.10,000 crore-plus
ark.
• Over 100 shopping and leisure centres offering over 20 million
sq.ft of quality space coming up.
• Rs.4,500 crore investment in the pipeline for retail and shopping
centre development.
• 10 hypermarkets, 75 department stores, 150 supermarkets and over
1,000 new outlets under construction/ planning.

East India Expansion Map

• 1st Phase: Shopping Centres already operational (three in Kolkata,
one each in Bhubaneswar, Durgapur and Guwahati)
• 2nd Phase: By 2007 – 27 (20 in Kolkata, 4 in Guwahati, 1 each in
Siliguri, Bhubaneswar and Durgapur)
• 3rd Phase: By 2008 – 50 (to add Jamshedpur, Cuttack, Puri, Asansol,
Tinsukia, Dibrugarh and Jorhat)
• 4th Phase: By 2010 – 100 (to add Darjeeling, Shillong, Dimapur,
Kohima, Imphal and Aizwal)

Synopsis
East India retail sales in 2003-04 stood at Rs.199,861 crore with a share of about 67 per cent in East India's total Private Consumption Expenditure (PCE) of Rs.298,300 crore, which was about 18 per cent of the country's total of Rs.1690,000 crore. West Bengal accounted for about 38 per cent of the total PCE in the region followed by Bihar 25 per cent, Orissa 13 per cent. Assam, Jharkhand and the other north-eastern states (Meghalaya, Manipur, Mizoram, Tripura, Nagaland,
Arunachal Pradesh and Sikkim) put together made up for the rest 24 per cent.

The emergence of ITes and BPO sector in the region is generating high purchasing power in the hands of the relatively young consumers and this in turn is propelling the need for quality retail developments. In the last few years the misconception about the region as being too conservative and not open to modern formats of retailing has somewhat cleared as national retailers like Shoppers' Stop, Pantaloon Retail and Trent have done quite well with their operations in Kolkata and are already expanding with more outlets not only in Kolkata but also in other major cities of East India.

East India could be the best region for value and bargain formats. Kolkata-based RPG Group though chose to launch its retail operations from outside of the region and is only now contemplating setting up its outlets here. Pantaloon Retail's Big Bazaar has been a big success story and others experimenting this format are Bazaar Kolkata, City Style, Skipper Garments and Mega Mart.

Retail Space No More A Constraint for Growth
Major developers from Kolkata include South City (9.50 lakh sq ft under development), Bengal Ambuja (4 lakh sq.ft operational and 5.40 lakh sq.ft under development), Sunsam (2 lakh sq.ft operational and 5.75 lakh sq.ft under development), Mani Square (6 lakh sq.ft under development), Bengal Peerless (5 lakh sq.ft under development), and Laxmi Realtors (4 lakh sq.ft under development). From outside Kolkata Dona Builders of Guwahati (4.86 lakh sq.ft under development) and Bengal Shristi, Durgapur (4.5 lakh sq.ft operational) are the two big names.

East India has also caught the attention of some of the major developers from north like DLF, Unitech, Suncity and Parsvnath who are now planning large multi use projects in this region.
Green Pastures for East India Retail
Though lucrative opportunities exist across product categories, food and grocery (F&G), never-the-less, presents the most significant potential as the sector accounts for 51 per cent of total PCE in East India as compared to 43 per cent for the country as a whole. Urban consumption pattern in West Bengal, Assam and the North-Eastern States offers immense scope for organised retailers in the F&G
including wet groceries as well as Catering segments – fast food, cafes, juice bars and restaurants. The market size in these three states taken together was worth Rs.116,492 crore in the year 2003-04.

The next level of opportunities lies in categories such as clothing and accessories, consumer durables, electronics, home improvement and healthcare. These sectors have already witnessed the emergence of organised formats though more players are expected to join the bandwagon. Some of the niche categories like Books, Music, Gifts, mobile handsets & peripherals /infocom, offer interesting
opportunities for the retail players.

The region predominantly harbours a strong taste for ethnic clothing though the youth, especially males, have long been exposed to the latest trends in western wear. The north eastern states that have had access to global brands from across the borders since long offer good market for Indian and international brands. Consumer spend on clothing was higher than the national average of Rs.60 in states like West Bengal (Rs.64.55), Jharkhand (Rs.61.15) and Meghalaya in the north-east (Rs.62.09) as per the NSS 59th Round report.

Bata, the pioneer of organised retail chains in the country that recently moved its headquarters from Kolkata to Gurgaon has laid a firm foundation for footwear retailing in East India. Khadim's and Sree Leather, two other footwear brands from Kolkata have scope for rapid expansion. Average per capita consumption spend on footwear in the smaller north eastern states (at Rs.28.23) is more than double the national average (Rs.11) thereby providing a lucrative market for
brands and organised retailers.
 

dineshk

Par 100 posts (V.I.P)
The High Street Mall Tussle: What Works?


On the sidelines of THE SHOP, New Delhi, IMAGES Retail did a quick sampling of some of India's leading fashion and lifestyle brands, quizzing them on their most successful retail outlets in North India. The respondents include Benetton, Apollo Clinics, McDonald's, Liberty, Planet M and Titan. And their responses carried on from where THE SHOP left off – how evolved high street markets are best
placed to house 'image' flagship stores of evolved brands.

GURGAON

Gurgaon is one of India's major outsourcing hubs, housing major multinationals such as Sapient, Agilent, TCS, Polaris, IBM, Microsoft, Google, Oracle, ITC, Ranbaxy, Adidas, Nokia, Pepsi, Alcatel, American Express, British Airways, Convergys, eFunds, Ericsson, Fidelity Investments, Flextronics Software Systems, General Electric, HCL Technologies, Hewitt, Hindustan Lever Limited, IBM Daksh, Keane, Niksun Incorporated, Siemens, Vertex and Xchanging. Other reputable companies such as Aviva, Citibank, Coca-Cola, GSK, General Motors, Gilette, HP, Hitachi Metals, Nestle, New York Life, WNS Global Services, Xerox, etc. have made Gurgaon their corporate headquarters.

The biggest car and motorcycle manufacturers in India, namely Maruti Udyog and Hero Honda also have plants in Gurgaon.

Thousands of professionals have recently made their home in Gurgaon, living in apartments in newly constructed 'societies' and condominiums with world class facilities. Among the most high-profile residential addresses in Gurgaon include ITC Laburnum, Central Park and DLF Beverly Park. The mushrooming of shopping malls in Gurgaon, like the MGF Metropolitan Mall, DLF City Centre, DT Mega Mall and Sahara Mall, is also indicative of the recognition by retailers of the far-reaching aspirations, and deep pockets, of the residents of the city. The fast growing population, with an ever-increasing purchasing power, has created a huge demand for housing and property prices have escalated steadily in recent years.

PLANET M

Total stores in North India: 20 (11 in Delhi + NCR, 2 in Jaipur, 1 in Lucknow, 1 Chandigarh, 2 in Ludhiana, 1 Jalandhar, 1 in Agra, 1 in Mohali)

Size of most successful outlet: 1,000 sq.ft Location: DT Cinema, Gurgaon
Average sales per sq.ft: Rs.22,000 to Rs.28,000 per sq.ft per annum Highest sales achieved (in a single day): Rs.1.5 lakh Total revenues (since date of opening): Not revealed Average footfall (weekdays): 175 per day Average footfall (weekends): 350 per day Performance boosters (reasons for this being most successful outlet): First organised music retail store in Gurgaon, demographics and location of the store.

MCDONALD'S

Most successful outlet: MGF Metropolitan Mall, Gurgaon Size: 2,614 sq.ft on ground floor, 400 sq.ft in Food Court Average footfalls (weekdays): 3,700
Average footfalls (weekends): 7,300 Performance Boosters: 100% location in the first mall of Gurgaon; presence of large corporate offices and call centers; great location of the mall; big mall with a smart tenant mix; high residential base
comprising primarily SEC A & B; Everyday Low Prices

APOLLO CLINIC

Total stores in north India: 18
Size of most successful North India outlet: 4,000 sq.ft
Location: Gurgaon (others in Gorakhpur, Varanasi, Chandigarh)
Average sales per sq.ft: Rs.6,000
Highest sales achieved (in a single day): Rs.1.5 Lakh; (in a 30-day
period): Rs.35 Lakh
Average footfall (weekdays): 85
Average footfall (weekends): 140
Performance boosters: Strategic Location and promotional activities.

SOUTH EXTENSION

Located on Ring Road, the South Extension marketplace in South Delhi is divided into two parts: I and II. An upmarket shopping area where frequented by rich yuppies and Delhi's cash-flush teenagers, the complex has outlets of almost all the top international brands. Huge department stores like Ebony and Big Jos are extremely popular and their annual sales are a much-awaited feature. Electronic showrooms, popular eat outs and a truly hip crowd make this a very popular
hangout.

South Ex. I has several stores and restaurants, including a huge, 3-storied Benetton store, Tommy Hilfiger, Mango, Wills Lifestyle, Lacoste, Nautica, Titan, Tanishq, Mehrasons Jewellery, Bengali Sweet Centre (restaurant and sweet shop), Teksons Bookshop, Nalli Saris, Sehgal Bros. (clothing), Barista Crème, ColorPlus as well as several other clothing and music stores.South Ex II has several restaurants, two resto-bars (lounges), Mehrasons jewellery, Barista, Woodland, Planet Fashion, Planet M and several other retailers.

WORLD OF TITAN (WOT)

Total WOTs in North India: 32
Most successful outlet in North India: South Extension II, New Delhi
Size of the most successful outlet: 1,500 sq.ft
Average sales per sq.ft (for the WOT channel): Rs.19,500
Average walk-ins (groups) weekdays: 45
Average walk-ins (groups) weekends: 70
Total sales in '05-06: Rs.4 crore
Performance boosters: The most evolved high street in New Delhi (with Greater Kailash I and Connaught Place coming close). Most brands have their image stores there; consumer potential of South Delhi is the highest in North India. For most brands, South Extension market has their best performing store in North India (in some cases All India) e.g. Tanishq, Benetton, Tommy Hilfiger, Wills Lifestyle. Visibility of the outlet is great from the main road Ring Road.


UNITED COLORS OF BENETTON
Total stores in north India: 25; (Delhi + NCR 18, Chandigarh,
Ludhiana, Patiala, Amritsar, Shimla, Jaipur, Lucknow
Size of most successful outlet: 6,000 sq.ft
Location: South Extension I, New Delhi
Average sales per sq.ft: Rs.65/sq.ft/day
Highest sales achieved (in a single day): Rs.15.85 lakh on December 18, 2005
Total revenues (since date of opening): Rs.17 crore in 18 months
Average footfall (weekdays): 250
Average footfall (weekends): 450
Performance boosters: Location, store has been operation at same
location for 18 years – huge brand equity and visibility, excellent
management and buying.

CONNAUGHT PLACE (CP)
Named after the Duke of Connaught, a member of the British royal family, this market was designed by A sprawling circular market, it was the largest of its kind in India at that time. CP continues to be Delhi's premier shopping stop even 70 years after its birth.
Apart from being the commercial and business hub of Delhi, CP has countless restaurants, watering holes, shops, emporia and cinema halls. Outlets of almost all major Indian and international brands available in India line the inner circle: Benetton, Allen Solly, Reebok, Titan, Tanishq, Raymond, Nike, Levi's, Lee Cooper – you name it. Some of the finest restaurants, eateries and bars pop up here too.

LIBERTY
Most successful store: Liberty Showroom, B-29, Connaught Place
Area of the store: Carpet Area 750 sq.ft.
Average sale per sq.ft: Rs.32,000 (annual)
Highest sales achieved (in a day): Rs.5 Lakh
Total revenue since opening (Sept 1993): Rs.31.60 crore
Average footfall (weekdays): 200-250
Average footfall (weekends): 500-700
Performance boosters: Location, Location, Location!
 

dineshk

Par 100 posts (V.I.P)
SPINACH TO GROW FROM 10 TO 60 OUTLETS BY THE YEAR END

Wadhawan Food Retail Pvt. Ltd. (WFRL), which operates 10 food retail outlets under the brand name Spinach, has plans to open 60 food and grocery stores in Mumbai and Pune by the end of this year. The company plans to expand further to the Eastern and Northern states in another two years.

WFRPL launched its first store in Mumbai in February this year and targets to cover 1,54,000 sq.ft of retail space by the year end. These stores are mainly in supermarket format and will be rolled out in three sizes -- Spinach Express of about 1,000sq.ft, Spinach Local of 3,000 sq.ft and Spinach Super of 6,000 sq.ft.

"WFRL is projecting a Rs.90-crore turnover in FY 2006-07," Dippankar S Halder, CEO, WFRPL told IMAGES Retail.
 

dineshk

Par 100 posts (V.I.P)
PRESTIGE GROUP PLANS TO INVEST RS.2,500 CRORE

Bangalore based real estate developer; Prestige Group, plans to invest Rs.2,500 crore into the mall development business over the next two to three years. The group has plans to set up malls in Chennai, Hyderabad , Bangalore , Mangalore, etc.


As per company sources, each mall will entail an investment of about Rs.200 to 300 crore and will be designed with the expertise of an in-house team and a set of outscourced architects. The company plans to dedicate three million sq.ft of space across the four cities.
 

dineshk

Par 100 posts (V.I.P)
KAYA SKIN CLINIC TARGETS 55 OUTLETS BY END FY-07

Kaya Skin Clinic, the beauty & wellness services chain from Marico Ltd., plans to open 55 outlets by the end of 2007.

The company is hoping for a tally of 50 such outlets covering a total retail space of 75,000 sq.ft across 18 cities by the end of FY 2006-07. Kaya Skin Clinics – all owned and operated by the company – is targetting to touch a turnover of Rs.65 crore in the current fiscal, growing from Rs.45 crore in the last year.

The chain is also setting up Kaya Skin Zones in malls across India to provide easy access for customers to Kaya range of skin solutions. The company is aiming to establish 15 Kaya skin zones by end-2007.
 

dineshk

Par 100 posts (V.I.P)
TRINETHRA SUPER RETAIL TO INVEST RS.1 BILLION IN EXPANSION

Trinethra Super Retail Ltd. (TSRL), the Hyderabad-based retail marketing chain, will invest Rs.1 billion over the next two years in order to expand business and open more outlets in South India.

According to reports, the number of retail outlets would be increased to 205 by the end of current fiscal from the existing 170. The number of outlets in Andhra Pradesh would be increased to 90 from the present 73, and 50 would be opened in Karnataka. TSRL will open 40 retail shops in Tamil Nadu and 25 in Kerala by the end of FY`07.

All the stores in Kerala would be opened under the group's 'Fabmall' brand. By September end, there would be nine Fabmall stores, including two supermarkets at Aluva and Kottayam and a supercentre at Kakkanad.
 

dineshk

Par 100 posts (V.I.P)
Home Solutions Retail (India) Ltd. launches E-ZONE consumer durables store

Home Solutions Retail ( India ) Ltd, a group company of the Future Group (formerly Pantaloon Retail India Ltd.) has launched E-Zone, its first electronics store at Jayanagar in Bangalore .

The outlet covers an area of 8,500 sq.ft zoned across three dedicated areas – the L iberation zone, Experience zone and the Home zone . The liberation zone offers personal products like computers, laptops, handy cams, MP3 players and mobile phones. Entertainment products are on display in the experience zone that offers Plasma / LCD, Flat TVs, top-of-the-line Home Theatre systems, DVD players, Stereo systems etc. And in the home zone segment, one gets to pick his/her choice of Refrigerators, Air Conditioners, Microwave ovens etc.

E-Zone would have a dedicated service support to be able to deliver this on a sustained basis and the required back-end is being implemented. This will be branded as E-Care . Customers can access service and support by calling to this single point contact, instead of the various different company service centers.

V.Rajesh , chief marketing officer, Home Solutions Retail said, "Our differentiator would be providing a complete `peace of mind' safety net to the customer's purchase choice. Our brand E- Zone , will represent an excellent shopping experience and most importantly, complete satisfaction and post-purchase peace of mind."

The retailer has also launched a consumer durable brand called "KORYO". Speaking about KORYO, Manoj Kumar, chief – consumer durable & electronics, Home Solutions Retail said: "The differentiator would be the pricing of the KORYO Range . For example, the range of KORYO window air conditioner starts at Rs.7 ,990 , which is comparable to air cooler prices. Similarly all KORYO Products
would offer the best in the class technology, features and service backup, at unbelievably low prices."

Pantaloon Retail ( India ) Limited had a turnover of Rs.1 ,084 crore for the financial year ending June 2005.
 
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