United Parcel Service, Inc. (NYSE: UPS), colloquially referred to as UPS, is a package delivery company. Headquartered in Sandy Springs, Georgia, United States, UPS delivers more than 15 million packages a day to 6.1 million customers in more than 220 countries and territories around the world.
UPS is well known for its brown trucks, internally known as package cars (hence the company nickname "The Big Brown Machine"). UPS also operates its own airline (IATA: 5X, ICAO: UPS, Call sign: UPS) based in Louisville, Kentucky.
Known in the industry as "Big Brown," United Parcel Service, Inc. (UPS) is the world's largest package delivery company. The Atlanta-based business delivered approximately 3.4 billion items throughout more than 200 countries and territories in 2003. In addition to its fleet of 88,000 vehicles, the company operates the ninth largest airline in North America by virtue of its nearly 600 company-owned and chartered aircraft. Although UPS's global reach has been steadily expanding, it is the firm's U.S. operations that are its most impressive asset. Its door-to-door delivery system reaches every residential and business address in the country, and UPS estimates that its system carries goods that are valued at more than 6 percent of the U.S. gross domestic product. More than 83 percent of UPS's revenues is generated in the United States, where the firm has a market share of about 60 percent in ground shipping and about 35 percent in air shipping. Although UPS sold a 10 percent stake in the company to the public in November 1999 through newly created Class B shares, the Class A shares, which control 99 percent of the voting rights in the company, remain in private hands, mostly those of employees and retirees.

United Parcel Service, Inc. (UPS) is a package delivery company. The Company delivers packages each business day for 1.1 million shipping customers to 7.4 million consignees in over 220 countries and territories. During the year ended December 31 2010, UPS delivered an average of 15.6 million pieces per day worldwide, or a total of 3.94 billion packages. Its primary business is the time-definite delivery of packages and documents worldwide. The UPS service portfolio also includes global supply chain services and less-than-truckload (LTL) transportation, primarily in the United States. The Company operates in three segments: U.S. Domestic Package operations, International Package operations, and Supply Chain & Freight operations. In February 2011, the Company announced the expansion of its UPS Express Freight service into Israel and Slovakia. During 2010, UPS completed a restructuring of its U.S. package operations.
UPS operates a ground fleet of approximately 99,800 vehicles, which reaches all business and residential zip codes in the United States. It also operates an air fleet of 527 aircraft. The Company’s primary air hub is in Louisville, Kentucky. Regional air hubs are located in Hartford, Connecticut; Ontario, California; Philadelphia, Pennsylvania, and Rockford, Illinois. Its international air hub is in Cologne, Germany, with other regional international hubs in Miami, Florida; Canada; Hong Kong; Singapore; Taiwan, and China. It operates a global transportation infrastructure and offers a portfolio of services. UPS supports these services with operational and customer-facing technology. UPS offers a variety of technology solutions for automated shipping, visibility and billing.
The Company’s global small package portfolio consists of a spectrum of export and domestic services. Export services are those provided for packages crossing a country’s borders, while domestic services are for packages that stay within the borders of a single country. It provides domestic express services in 55 countries outside the United States. This portfolio includes delivery options to cities worldwide. UPS handles packages that weigh up-to 150 pounds and are up-to 165 inches in combined length and girth. It offers same-day pickup of air and ground packages. UPS also offers worldwide customs clearance service for any mode of transportation. During 2010, UPS introduced UPS Smart Pickup.
The Company’s supply chain services include freight forwarding, logistics and distribution, customs brokerage, industry-specific solutions and UPS capital. UPS Freight provides LTL services through a network of owned and leased service centers and carrier partnerships. UPS Freight also provides its customers with truckload and truckload transportation solutions. UPS provides its customers with easy access to UPS, with over 150,000 domestic and international access points, including 40,000 branded drop-boxes; 1,000 UPS customer centers; 4,700 independently owned and operated The UPS Store and Mail Boxes Etc. locations worldwide; 16,000 authorized shipping outlets and commercial counters, and 88,400 UPS drivers who can accept packages given to them.
U.S. Domestic Package operations
U.S. Domestic Package operations include the delivery of letters, documents, and packages throughout the United States. The U.S. business consists of air and ground delivery of small packages, which is up-to 150 pounds in weight and letters to and from all 50 states. It also provides delivery of heavyweight packages. During 2010, UPS completed the second phase of an expansion of the fully automated Worldport air hub in Louisville. Worldport sort capacity has been expanded to 416,000 packages per hour.
International Package operations
International Package operations includes delivery of letters, documents and packages to more than 220 countries and territories worldwide, including shipments wholly outside the United States, as well as shipments from or to the United States with another country as the destination or origin point. The International Package segment provides air and ground delivery of small packages and letters to more than 220 countries and territories worldwide. Its export provides services to cross country boundaries, and domestic services move shipments within a country’s borders. In Europe UPS provides both express and domestic service. Through more than two dozen alliances with Asian delivery companies, it serves more than 40 Asia-Pacific countries and territories. It is also an air cargo carrier in Latin America and the Caribbean. During 2010, the Company established alliance partners in Vietnam, Malaysia and Indonesia.
Supply Chain & Freight
Supply Chain & Freight consists of its forwarding and logistics operations, UPS Freight, and other related businesses. The Company’s forwarding and logistics business provides services in more than 195 countries and territories worldwide, and includes supply chain design and management, freight distribution, customs brokerage, mail and consulting services. UPS Freight offers a range of LTL and truckload (TL) services to customers in North America. Other business units within this segment include Mail Boxes Etc. (the franchisor of Mail Boxes Etc. and The UPS Store) and UPS Capital. The Supply Chain & Freight segment consists of its forwarding and logistics capabilities, as well as its UPS Freight business unit.
The Company focuses on supply chain optimization, freight forwarding, international trade and brokerage services for its customers worldwide, which include a range of transportation solutions, including air, ocean and ground freight. UPS provides information technology systems and distribution facilities for industries, such as healthcare, technology and consumer/retail. It offers a portfolio of financial services that provides customers with short-term working capital, Government guaranteed lending, global trade financing, credit cards and export financing. UPS Freight is an LTL service, which offers a range of regional, inter-regional and long-haul LTL capabilities in all 50 states, Canada, Puerto Rico, Guam, the Virgin Islands and Mexico. This business also offers a TL service. UPS Freight provides services through a network of owned and leased service centers and carrier partnerships.


UPS's post-IPO acquisition spree began with the 2000 purchase of Challenge Air Cargo, a Miami-based freight carrier operating in Latin America. That same year, the firm gained the right to fly directly to China from the United States; the following April, UPS began making six weekly freight flights to Shanghai and Beijing. Also in April 2001, UPS spent about $185 million in cash for Mail Boxes Etc., a U.S. franchise-based chain of stores providing packing, shipping, and mail services. There were more than 4,300 Mail Boxes Etc. locations throughout the United States as well as overseas, and the chain was expected to expand UPS's services to small and home-based businesses and to consumers as well. In May 2001, as part of the company's aggressive move into global supply-chain management, UPS acquired Fritz Companies, Inc. in a $456 million stock swap. Fritz, which specialized in freight forwarding, customs brokering, and logistics, was subsequently renamed UPS Freight Services. Then in late 2002 UPS Freight Services was merged with UPS Logistics Group to form UPS Supply Chain Solutions, a streamlined unit operating out of 120 countries and offering freight forwarding, international trade management, logistics and distribution, and other specialized supply-chain services.
At the beginning of 2002 Michael L. Eskew succeeded the retiring Kelly as chairman and CEO. Eskew had joined the company in 1972 as an industrial engineering manager and had risen to become executive vice-president by 1999. Also in 2002, UPS extended its money-back guarantee for on-time ground-delivered packages to include residential shipments within the continental United States, and it also launched an advertising campaign featuring a new slogan, "What can Brown do for you?"
In early 2003 most of the 3,300 Mail Boxes Etc. outlets in the United States began operating under a new name, the UPS Store, in the hope of capitalizing on the well-known UPS brand. Simultaneously, the corporation revamped its logo for the first time since 1961. The new logo kept the shield that had been part of the logo since 1919, though the shield was modernized with a more three-dimensional look. The previous logo's bow-tied package was removed, however, as the company wanted to emphasize that it was involved in more than just shipping. Likewise, the phrase "Worldwide Delivery Service," which had appeared on its 88,000-vehicle fleet, was replaced with "Synchronizing the World of Commerce," thereby reflecting UPS's expanded activities in the wider supply-chain industry. Brown remained the company's principal color. Also during 2003, UPS attempted to fend off the inroads that FedEx and other competitors had made into its core domestic ground shipping business by shaving at least one day off the amount of time it needed to ship items between more than half of the largest U.S. metropolitan areas.
Despite the implosion of numerous e-commerce companies, and the package deliveries that died along with the companies, UPS managed to continue to grow during the recessionary early 2000s. Total revenues reached $33.49 billion by 2003, with faster growth in international package deliveries and nonpackage operations (including the extended supply-chain activities and the UPS Store) making up for shortfalls in the U.S. package delivery sector. As it neared its 100th anniversary in 2007, UPS remained one of the most respected companies in its industry and a formidable competitor. One concern going forward was the aggressive move of Deutsche Post AG, the German postal agency, into the U.S. cargo market through its acquisitions of DHL Worldwide Express and Airborne Inc.
Principal Subsidiaries: United Parcel Service of America, Inc.; United Parcel Service General Services Co.; United Parcel Service Co.; UPS Worldwide Forwarding, Inc.; UPICO Corporation; UPS Capital Corporation; UPS Supply Chain Solutions, Inc.; UPS Re Ltd. (Bermuda); UPS International, Inc.; United Parcel Service Deutschland Inc. (Germany); C.C. & E. I, L.L.C.
Principal Competitors: United States Postal Service; Federal Express Corporation (FedEx); Deutsche Post AG; DHL Worldwide Express; TPG N.V.


OVERALL
Beta: 0.82
Market Cap (Mil.): $73,315.16
Shares Outstanding (Mil.): 986.21
Annual Dividend: 2.08
Yield (%): 2.80
FINANCIALS
UPS.N Industry Sector
P/E (TTM): 19.42 7.30 18.80
EPS (TTM): 68.24 -- --
ROI: 14.77 4.74 4.19
ROE: 48.88 8.10 7.33


Statistics:
Public Company
Incorporated: 1907 as American Messenger Company
Employees: 357,000
Sales: $33.49 billion (2003)
Stock Exchanges: New York
Ticker Symbol: UPS
NAIC: 492110 Couriers

Key Dates:
1907: Jim Casey founds a six-bicycle messenger service called American Messenger Company in Seattle, Washington.
1913: American Messenger merges with Motorcycle Delivery Company, creating Merchants Parcel Delivery, which has a "fleet" of a few motorcycles and one Model T Ford.
1915: The company begins painting its delivery vehicles brown.
1916: The company drivers join the International Brotherhood of Teamsters.
1918: Three Seattle department stores hire the firm to deliver merchandise to their customers.
1919: After buying a delivery firm in Oakland, California, the company changes its name to United Parcel Service (UPS).
1930: Operations are expanded to New York City, which also becomes the location of the company's new headquarters.
1953: UPS begins a steady expansion of its common-carrier parcel business, through which it picks up parcels from anyone and takes them to anyone else; UPS Air is launched as a two-day air express service connecting major cities on the East and West Coasts.
1962: Casey ends his long reign as CEO.
1975: UPS becomes the first package delivery firm to serve every address in the continental United States; the first international expansion begins with the launch of delivery service in Ontario, Canada; the company moves its headquarters to Connecticut.
1976: UPS enters the European market through the start-up of a delivery service in West Germany.
1982: UPS Next Day Air, an overnight air delivery service, debuts.
1985: The company begins offering international air service between the United States and Europe.
1991: Headquarters are relocated to Atlanta.
1999: The company raises $5.47 billion through an initial public offering; the official name of the company is changed from United Parcel Service of America Inc. to United Parcel Service, Inc.
2001: UPS acquires the Mail Boxes Etc. chain of 4,300 franchised shipping and mail services stores and Fritz Companies, Inc., which specializes in freight forwarding, customs brokering, and logistics.
2002: The company's supply-chain management operations are merged to form a new unit, UPS Supply Chain Solutions.
2003: Most of the U.S. locations of Mail Boxes Etc. change their names to the UPS Store.

Name Age Since Current Position
D. Scott Davis 59 2008 Chairman of the Board, Chief Executive Officer
Kurt Kuehn 56 2010 Chief Financial Officer, Senior Vice President
David Abney 55 2008 Chief Operating Officer, Senior Vice President
David Barnes 55 2005 Senior Vice President, Chief Information Officer
Teri McClure 47 2006 Senior Vice President - Legal, Compliance and Public Affairs, General Counsel, Corporate Secretary
Alan Gershenhorn 52 2011 Senior Vice President - Worldwide Sales and Marketing and Strategy
Allen Hill 55 2007 Senior Vice President - Human Resources
John McDevitt 52 2005 Senior Vice President - Global Transportation Services and Labor Relations
Christine Owens 55 2005 Senior Vice President - Communications and Brand Management
Daniel Brutto 54 2008 Senior Vice President; President - UPS International
Myron Gray 53 2009 Senior Vice President - U.S. Operations
Michael Eskew 61 2007 Director
Ann Livermore 52 1997 Independent Director
John Thompson 61 2000 Independent Director
Carol Tome 54 2003 Independent Director
Michael Burns 59 2005 Independent Director
Stuart Eizenstat 68 2005 Independent Director
F. Duane Ackerman 68 2007 Independent Director
Rudy Markham 65 2007 Independent Director
William Johnson 62 2009 Independent Director
Clark Randt 65 2010 Independent Director


Address:
55 Glenlake Parkway, N.E.
Atlanta, Georgia 30328-3474
U.S.A.
 
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