Call Charges for Customer Care

[donold]

I feel surprised when i saw my last month itemized bill where 15 was charged to customer care from my bill. I really feel surprised that how they can charge if any customer have any problem regarding call connection, location issue definitely will go for customer care but how they can charge it is really bad what you say

Post your opinion

 

[Waqass]

here in Pakistan there were no charges for customer care calls then people started abusing ....irrelevent calls ....service was a hell poor then....now they carge a very little amount and service has just gotten better....anywayz its the company policy you have to clear it out with them first.

 

[jigar.mehta]

The charges should depend on type of call & then decide whether to charge the customer or not..check if it was a genuine problem or just a time pass call....Depending on this the charges should be levied....