Description
Business Intelligence and Data Governance
THE CHALLENGE
CHG Healthcare Services (CHG) is one of the nation’s oldest and largest healthcare staf?ng ?rms.
Its business is a complex ecosystem of recruiters, account managers, vendor contracts, and
customer billing unique to each business unit. Although IT Services provided a central location for
?nancial data and call center activity, business units hired their own analysts and used different data
formats and naming conventions. Reporting modi?cations for each division were not provided to
central IT, so the rest of the company could not bene?t from the improvements.
Not all divisions of CHG had access to business intelligence (BI) tools and dashboards. Some
created elaborate spreadsheets to perform massive calculations and data transformations for
departmental reporting. As a result of these inef?ciencies, CHG had dif?culty using predictive
analytics to drive revenue and growth. Instead, the company was always looking at ‘what
happened’ in the rear-view mirror.
In such a data-driven company with each division producing custom metrics and building its own BI
teams, costs mounted at a rapid pace. CHG needed to re-evaluate its approach to BI and reduce
the amount of manual work required to integrate data and support decision-making.
THE SOLUTION
Trace3 offered CHG deep expertise in business intelligence and digital business transformation
combining both end-user and line-of-business needs. Using the Trace3 Big Data Intelligence
Envisioning Engagement as a framework to provide a strategic and tactical outline for CHG’s
environment, business needs, and reporting challenges, CHG and Trace3 outlined a path to
success. The outcomes from the Envisioning Engagement revealed many areas where CHG could
improve its business intelligence and analytics goals, including:
• Securing C-level executive sponsorship of BI initiatives for all of CHG
• Integrating BI dashboard technologies
• Establishing data governance guidelines and strategies
• Aligning organizational structures to support an analytics-driven business
• Developing a strategic BI roadmap for continuous improvement
• Providing an ROI methodology for measuring the value of its BI program
The goal of every Trace3 Envisioning Engagement is to provide a global outlook on deriving
business value from a company’s data and provide a customized, end-to-end solution from vision
through launch.
How Trace3 helped a data-driven healthcare
company revamp their B/I strategy and improve ROI
Case Study:
Business Intelligence and Data Governance
BENEFITS
By conservative measures, implement-
ing the right dashboard technologies
for internal and external clients and
implementing a Data Governance pro-
gram could save CHG tens of millions
of dollars over the next three years.
“The insights that Trace3 discovered
during our Envisioning Engagement
while putting those insights into recom-
mendations and actions will continue
to deliver dividends far into our future,”
says Michael Peterson, Vice President
and CIO, CHG Healthcare Services.
“From data governance to executing
with exactness with our BI Steering
Committee, Trace3 has already made a
difference in our business.”
“The insights that Trace3
discovered during our
Envisioning Engagement will
continue to deliver dividends far
into our future.”
- Michael Peterson
VP & CIO, CHG Healthcare Services
© 2014 Trace3. All rights reserved. All other trademarks are property of their respective owners.
doc_880387191.pdf
Business Intelligence and Data Governance
THE CHALLENGE
CHG Healthcare Services (CHG) is one of the nation’s oldest and largest healthcare staf?ng ?rms.
Its business is a complex ecosystem of recruiters, account managers, vendor contracts, and
customer billing unique to each business unit. Although IT Services provided a central location for
?nancial data and call center activity, business units hired their own analysts and used different data
formats and naming conventions. Reporting modi?cations for each division were not provided to
central IT, so the rest of the company could not bene?t from the improvements.
Not all divisions of CHG had access to business intelligence (BI) tools and dashboards. Some
created elaborate spreadsheets to perform massive calculations and data transformations for
departmental reporting. As a result of these inef?ciencies, CHG had dif?culty using predictive
analytics to drive revenue and growth. Instead, the company was always looking at ‘what
happened’ in the rear-view mirror.
In such a data-driven company with each division producing custom metrics and building its own BI
teams, costs mounted at a rapid pace. CHG needed to re-evaluate its approach to BI and reduce
the amount of manual work required to integrate data and support decision-making.
THE SOLUTION
Trace3 offered CHG deep expertise in business intelligence and digital business transformation
combining both end-user and line-of-business needs. Using the Trace3 Big Data Intelligence
Envisioning Engagement as a framework to provide a strategic and tactical outline for CHG’s
environment, business needs, and reporting challenges, CHG and Trace3 outlined a path to
success. The outcomes from the Envisioning Engagement revealed many areas where CHG could
improve its business intelligence and analytics goals, including:
• Securing C-level executive sponsorship of BI initiatives for all of CHG
• Integrating BI dashboard technologies
• Establishing data governance guidelines and strategies
• Aligning organizational structures to support an analytics-driven business
• Developing a strategic BI roadmap for continuous improvement
• Providing an ROI methodology for measuring the value of its BI program
The goal of every Trace3 Envisioning Engagement is to provide a global outlook on deriving
business value from a company’s data and provide a customized, end-to-end solution from vision
through launch.
How Trace3 helped a data-driven healthcare
company revamp their B/I strategy and improve ROI
Case Study:
Business Intelligence and Data Governance
BENEFITS
By conservative measures, implement-
ing the right dashboard technologies
for internal and external clients and
implementing a Data Governance pro-
gram could save CHG tens of millions
of dollars over the next three years.
“The insights that Trace3 discovered
during our Envisioning Engagement
while putting those insights into recom-
mendations and actions will continue
to deliver dividends far into our future,”
says Michael Peterson, Vice President
and CIO, CHG Healthcare Services.
“From data governance to executing
with exactness with our BI Steering
Committee, Trace3 has already made a
difference in our business.”
“The insights that Trace3
discovered during our
Envisioning Engagement will
continue to deliver dividends far
into our future.”
- Michael Peterson
VP & CIO, CHG Healthcare Services
© 2014 Trace3. All rights reserved. All other trademarks are property of their respective owners.
doc_880387191.pdf