Building blocks to Communication
Here are five techniques that help achieve your client at work.
Eliciting clients' views [/b][/b]
Whatever your client says listen and don’t comment saying this isn’t possible or it being not logical / practical etc. tell them about your thoughts about what we are trying to achieve here What are some of the solutions or approaches you've thought about
Helping clients think aloud[/b][/b]
In partnership both parties participate in the thinking process. Give out your ideas and opinions no matter how weird they might seem now, you'd be surprised at how workable they might be later
At the end summaries the views of your clients, you really need to understand the other's perspective in any communication process. Repeat what they have said so that even you and they get clear understanding about points discussed and solutions sort.
People with frailties, aspirations, achievements and fears. Failure to deal with the myriad emotions of clients will lead to failure, of both the relationship and the project.
The more successfully the relationship handles personal 'ups and downs', as well as the feelings of both parties, the stronger the bridge of communication is built.
We all have a tendency to want to be seen as an 'expert' in our field. So we all jump in and answer a question straight away, hoping to both impress our client with our ready supply of wisdom and allay our fears that they will 'find us out'.
In reality, no one knows all there is to know about a subject. But it is the rare and wonderful client who openly acknowledges to you their failure to understand fully or have a mapped out set of tactics for any given situation.
Allowing the client (and yourself) time to pause and reflect on a situation or question allows greater opportunity for bonds of mutual understanding to develop. The discussion will become more thoughtful, less reactively spontaneous (not all 'first thoughts' are good ones), and calmer.
Unless you are fighting fires, or taming lions, a calmer, more measured approach to a project always pays the greatest dividends.
Successful communicators explain how employees can make a difference to the business especially when times are tough," the study says. They understand that failing to do so now will compromise their ability to move ahead quickly when the business environment improves.
Effective communication can help organizations emerge from economic challenges ahead of the pack. Companies whose communication emphasizes courage, innovation and discipline are the best at keeping their employees engaged and are the most successful financial performers, according to new research. For most organizations, talking is easy. However, communicating to inform and engage requires much greater skill.
Maintaining clarity and consistency is very important in communication
Have a clear message that you want to deliver, as giving a confused message to your audience only ends up with them being confused and your message being ignored.
It's far better and clearer for your audience if you create a separate communication about these ancillary issues.
Nothing more upsets a regular reader of, say, your newsletter than inconsistency of your message.
Taking a position on an issue one week, only to overturn it the next, then overturn THAT position the following week, only breeds distrust in your message.
People who distrust you are exceedingly unlikely to take the action you wish them to take. They are also highly unlikely to pay any attention to your future messages.
Be aware that inconsistency within your message can be just as deadly to audience comprehension.
Make sure that you always offer your audience a compelling reason to pay attention. Otherwise they won't. It doesn't have to be a 'highly charged' sales message. But it does have to be enticing enough to get them to want to pay more attention.
Open, honest communication is a must.
With all the tips and suggestions will apply when you know what is your role in the same?
Communication is not a simple process, and many people simply do not have the required depth of understanding of communication issues. More specifically, this climate involves trust, openness, reinforcement of good communication practices, and shared responsibility for making communication effective. Effective communication doesn't just happen, but develops as a result of an intentional effort on the part of management and staff. Too often, communication, whether it is good or bad, is taken for granted. First, if you want to improve communication, you will need to ensure that you and staff have the skills and knowledge necessary to communicate effectively. This may mean formal training is in order, or it may mean that you coach staff and provide feedback so that they can improve. If you make the effort to improve communication, your staff will recognize that it is important. If you ignore it, so will staff do
Here are five techniques that help achieve your client at work.
Eliciting clients' views [/b][/b]
Whatever your client says listen and don’t comment saying this isn’t possible or it being not logical / practical etc. tell them about your thoughts about what we are trying to achieve here What are some of the solutions or approaches you've thought about
Helping clients think aloud[/b][/b]
In partnership both parties participate in the thinking process. Give out your ideas and opinions no matter how weird they might seem now, you'd be surprised at how workable they might be later
At the end summaries the views of your clients, you really need to understand the other's perspective in any communication process. Repeat what they have said so that even you and they get clear understanding about points discussed and solutions sort.
People with frailties, aspirations, achievements and fears. Failure to deal with the myriad emotions of clients will lead to failure, of both the relationship and the project.
The more successfully the relationship handles personal 'ups and downs', as well as the feelings of both parties, the stronger the bridge of communication is built.
We all have a tendency to want to be seen as an 'expert' in our field. So we all jump in and answer a question straight away, hoping to both impress our client with our ready supply of wisdom and allay our fears that they will 'find us out'.
In reality, no one knows all there is to know about a subject. But it is the rare and wonderful client who openly acknowledges to you their failure to understand fully or have a mapped out set of tactics for any given situation.
Allowing the client (and yourself) time to pause and reflect on a situation or question allows greater opportunity for bonds of mutual understanding to develop. The discussion will become more thoughtful, less reactively spontaneous (not all 'first thoughts' are good ones), and calmer.
Unless you are fighting fires, or taming lions, a calmer, more measured approach to a project always pays the greatest dividends.
Successful communicators explain how employees can make a difference to the business especially when times are tough," the study says. They understand that failing to do so now will compromise their ability to move ahead quickly when the business environment improves.
Effective communication can help organizations emerge from economic challenges ahead of the pack. Companies whose communication emphasizes courage, innovation and discipline are the best at keeping their employees engaged and are the most successful financial performers, according to new research. For most organizations, talking is easy. However, communicating to inform and engage requires much greater skill.
Maintaining clarity and consistency is very important in communication
Have a clear message that you want to deliver, as giving a confused message to your audience only ends up with them being confused and your message being ignored.
It's far better and clearer for your audience if you create a separate communication about these ancillary issues.
Nothing more upsets a regular reader of, say, your newsletter than inconsistency of your message.
Taking a position on an issue one week, only to overturn it the next, then overturn THAT position the following week, only breeds distrust in your message.
People who distrust you are exceedingly unlikely to take the action you wish them to take. They are also highly unlikely to pay any attention to your future messages.
Be aware that inconsistency within your message can be just as deadly to audience comprehension.
Make sure that you always offer your audience a compelling reason to pay attention. Otherwise they won't. It doesn't have to be a 'highly charged' sales message. But it does have to be enticing enough to get them to want to pay more attention.
Open, honest communication is a must.
With all the tips and suggestions will apply when you know what is your role in the same?
Communication is not a simple process, and many people simply do not have the required depth of understanding of communication issues. More specifically, this climate involves trust, openness, reinforcement of good communication practices, and shared responsibility for making communication effective. Effective communication doesn't just happen, but develops as a result of an intentional effort on the part of management and staff. Too often, communication, whether it is good or bad, is taken for granted. First, if you want to improve communication, you will need to ensure that you and staff have the skills and knowledge necessary to communicate effectively. This may mean formal training is in order, or it may mean that you coach staff and provide feedback so that they can improve. If you make the effort to improve communication, your staff will recognize that it is important. If you ignore it, so will staff do