During preparation of my bpo scams project i came across this article.........which i found difficult to believe.................but it is true!!!!!!!!!!!!!!!!!!!!!!!!!
If you have just completed your degree and are hunting for a job , then in all probability you will be tempted to take up a job at a call centre, thanks to its attractive salary and perks. But think twice before you take the plunge
For, a call centre executive’s job — often hailed as a moolah-raking activity — reportedly has its murkier side.
Biju B, a former employee of AOL (America Online), said attending to nasty callers was initially a painful task with spiteful foreigners refusing to speak to Asians even if they understood their accent perfectly.
“I wanna speak to an American and not an Indian, is often their opening line. If they are highly frustrated, they resort to racist comments and profanity about our nationality. This can really bog you down but we get used to it gradually,” he said. Biju is just one of the many who feels wretched about the entire scenario.
Weekends are often the worst time for the ‘call centre clan’. Joseph K, who has been in this profession for four years, said during weekends some members call in a drunken state and are in no mood to listen.
Archana Allapandaganesh (26), Supervisor with First Indian Corporation Limited, a subsidy of First American Corporation Limited, said she has handled all kinds of irate and abusive calls forwarded to her by her juniors for several years. “First we try to resolve the issue amicably. If they still insist on speaking to a person of their own nationality, then, we try to connect the call to an American stationed overseas,” she said.
Well at this particular stage when Kaplana chawla or for that matter any indian.....have gained so much respect through hardwork,sincerity............
it is sad to see that indian's r still meted out such treatment............
:SugarwareZ-158:
If you have just completed your degree and are hunting for a job , then in all probability you will be tempted to take up a job at a call centre, thanks to its attractive salary and perks. But think twice before you take the plunge
For, a call centre executive’s job — often hailed as a moolah-raking activity — reportedly has its murkier side.
Biju B, a former employee of AOL (America Online), said attending to nasty callers was initially a painful task with spiteful foreigners refusing to speak to Asians even if they understood their accent perfectly.
“I wanna speak to an American and not an Indian, is often their opening line. If they are highly frustrated, they resort to racist comments and profanity about our nationality. This can really bog you down but we get used to it gradually,” he said. Biju is just one of the many who feels wretched about the entire scenario.
Weekends are often the worst time for the ‘call centre clan’. Joseph K, who has been in this profession for four years, said during weekends some members call in a drunken state and are in no mood to listen.
Archana Allapandaganesh (26), Supervisor with First Indian Corporation Limited, a subsidy of First American Corporation Limited, said she has handled all kinds of irate and abusive calls forwarded to her by her juniors for several years. “First we try to resolve the issue amicably. If they still insist on speaking to a person of their own nationality, then, we try to connect the call to an American stationed overseas,” she said.
Well at this particular stage when Kaplana chawla or for that matter any indian.....have gained so much respect through hardwork,sincerity............
it is sad to see that indian's r still meted out such treatment............
:SugarwareZ-158:
