abhishreshthaa
Abhijeet S
Blue Printing.
In order to design a service that meets or exceeds the expectations of customers service providers must have and idea not only of what customer want but also of what they actually experience during their service encounter.
In the high contact service environments typified by most people processing service most customers arrive at a service site with certain expectations.
Their subsequent behavior, however may be shaped by the nature of the physical environment the employees they encounter the sequence in which different activities take place and the roles that they are expected to play.
In order to over this kind of problem blue printing is used.
In order to design a service that meets or exceeds the expectations of customers service providers must have and idea not only of what customer want but also of what they actually experience during their service encounter.
In the high contact service environments typified by most people processing service most customers arrive at a service site with certain expectations.
Their subsequent behavior, however may be shaped by the nature of the physical environment the employees they encounter the sequence in which different activities take place and the roles that they are expected to play.
In order to over this kind of problem blue printing is used.