This model of BANK@HOME allow customers to handle small issues without having to visit the branch, by dropping in request for the services* offered in the request drop boxes, that are located through-out the city.
Customers need to enroll themselves to avail BANK@HOME (RSD) service the enrollment will be done at the branch and is free, when enrolled the customers will be given a enrollment number that they have to use while dropping a request that helps to identify at which branch the request is to be entertained. Customers have to fill in request forms and drop them in the drop boxes. Only one request per form is allowed
All requests made by customers through BANK@HOME (RSD) do not have any extra charges. Only the normal processing fee is charged from the customer i.e. the charges are the same when a customer walks into the branch with the same issue.
The request drop boxes are cleared once a day the request reach the respective branches the next day, therefore the processing effectively starts the next working day. Thus turn around time for the request to be fulfilled is the normal processing time plus one extra day.
The drop in boxes should be put up at prominent places where they can be utilized to the maximum example:
-Petrol Pumps -Sopping Centers -Societies
-Restaurants -Super bazaars
- Clubs -ATM’s
Customers need to enroll themselves to avail BANK@HOME (RSD) service the enrollment will be done at the branch and is free, when enrolled the customers will be given a enrollment number that they have to use while dropping a request that helps to identify at which branch the request is to be entertained. Customers have to fill in request forms and drop them in the drop boxes. Only one request per form is allowed
All requests made by customers through BANK@HOME (RSD) do not have any extra charges. Only the normal processing fee is charged from the customer i.e. the charges are the same when a customer walks into the branch with the same issue.
The request drop boxes are cleared once a day the request reach the respective branches the next day, therefore the processing effectively starts the next working day. Thus turn around time for the request to be fulfilled is the normal processing time plus one extra day.
The drop in boxes should be put up at prominent places where they can be utilized to the maximum example:
-Petrol Pumps -Sopping Centers -Societies
-Restaurants -Super bazaars
- Clubs -ATM’s