Description
ar
11. Reimbursements during claims:
It is to pay back or compensate (another party) for money spent or losses incurred.
Table: 11- Reimbursements
Reimbursements Very Good Good !era"e &oor Very &oor Total Respondents 36 96 #2 $6 $$ 150 Percentage 24 64 $% $4 $$ 100
Chart: 11
Interpretation:
64 Percent o customers a!arded good" #4 Percent o customers a!arded $er% good" & Percent o customers a!arded a$erage in Reimbursements" and 4 Percent o customers a!arded poor in Reimbursements o mone% during clai
1|Page
1#. Rene!als o lapsed Polic%:
'ene(al means you paid the re"ular bill on time. It is (hen the company offers to 'ene() or *ontinue) your insurance policy for another #year
Table: 1#-Rene!als
Rene!als Very Good Good !era"e &oor Very &oor Total
Respondents #$% 3$ #2 $$ $$ 150
Percentage +2 2$ $% $$ $$ 100
Chart: 1#
Interpretation:
+2 &ercent of customers a(arded !ery "ood, 2$ &ercent of customers a(arded (ell) and % &ercent of customers a(arded a!era"e in 'ene(als of lapse policy.
2|Page
1'. ( ice )tmosphere o *i+ag ,ranch:
Table: 1'-( ice )tmosphere
( ice atmosphere Very Good Good !era"e &oor Very &oor Total Respondents 4% 96 $6 $$ $$ 150 Percentage 32 64 $4 $$ $$ 100
Chart: 1'
Interpretation:
64 &ercent of customers rated "ood) 32 &ercent of customers rated !ery "ood) and 4 &ercent of customers rated a!era"e in -ffice atmosphere of Vi.a" branch.
3|Page
14. ($er )ll satis action o -,I ./R0)1 I0-2R)0C/:
Table: 14-($er )ll -atis action
-atis action Very Good Good !era"e &oor Very &oor Total
Respondents 2% $% $6 $% $$ 50
Percentage /6 #6 #2 #6 $$ 100
Chart 14:
Interpretation:
/6 &ercent of customers are more satisfied, #6 &ercent of customers are satisfied) #2 &ercent of customers are less satisfied and #6&ercent of customers are not satisfied in -!erall operations of company.
4|Page
15. Customer is interested in ta3ing an% (ther Insurance Polic%:
Table: 15-Customer interested in an% other insurance in compan%
Interested 0es 1o Total Respondents #% #32 150 Percentage #2 %% 100
Chart: 15
Interpretation:
%% &ercent of customers not interested to take any other policy) #2&ercent of customers interested to take any other policy in 23I Gernal Insurance.
5|Page
16. Customer suggests -,I ./R0)1 I0-2R)0C/ to )n% other 4Promotion5:
Table: 16-Recommend -,I ./R0)1 I0-2R)0C/ to others
-uggest Compan% 0es 1o Total
Respondents #2$ 3$ 150
Percentage %$ 2$ 100
Chart: 16
SBI GERNAL INSURANCE
20%
Yes No
80%
Interpretation:
%$ &ercent of customers recommend) 2$&ercent of customers (ill not 'ecommend 23I Gernal Insurance to -thers.
6|Page
7|Page
doc_831837215.doc
ar
11. Reimbursements during claims:
It is to pay back or compensate (another party) for money spent or losses incurred.
Table: 11- Reimbursements
Reimbursements Very Good Good !era"e &oor Very &oor Total Respondents 36 96 #2 $6 $$ 150 Percentage 24 64 $% $4 $$ 100
Chart: 11
Interpretation:
64 Percent o customers a!arded good" #4 Percent o customers a!arded $er% good" & Percent o customers a!arded a$erage in Reimbursements" and 4 Percent o customers a!arded poor in Reimbursements o mone% during clai
1|Page
1#. Rene!als o lapsed Polic%:
'ene(al means you paid the re"ular bill on time. It is (hen the company offers to 'ene() or *ontinue) your insurance policy for another #year
Table: 1#-Rene!als
Rene!als Very Good Good !era"e &oor Very &oor Total
Respondents #$% 3$ #2 $$ $$ 150
Percentage +2 2$ $% $$ $$ 100
Chart: 1#
Interpretation:
+2 &ercent of customers a(arded !ery "ood, 2$ &ercent of customers a(arded (ell) and % &ercent of customers a(arded a!era"e in 'ene(als of lapse policy.
2|Page
1'. ( ice )tmosphere o *i+ag ,ranch:
Table: 1'-( ice )tmosphere
( ice atmosphere Very Good Good !era"e &oor Very &oor Total Respondents 4% 96 $6 $$ $$ 150 Percentage 32 64 $4 $$ $$ 100
Chart: 1'
Interpretation:
64 &ercent of customers rated "ood) 32 &ercent of customers rated !ery "ood) and 4 &ercent of customers rated a!era"e in -ffice atmosphere of Vi.a" branch.
3|Page
14. ($er )ll satis action o -,I ./R0)1 I0-2R)0C/:
Table: 14-($er )ll -atis action
-atis action Very Good Good !era"e &oor Very &oor Total
Respondents 2% $% $6 $% $$ 50
Percentage /6 #6 #2 #6 $$ 100
Chart 14:
Interpretation:
/6 &ercent of customers are more satisfied, #6 &ercent of customers are satisfied) #2 &ercent of customers are less satisfied and #6&ercent of customers are not satisfied in -!erall operations of company.
4|Page
15. Customer is interested in ta3ing an% (ther Insurance Polic%:
Table: 15-Customer interested in an% other insurance in compan%
Interested 0es 1o Total Respondents #% #32 150 Percentage #2 %% 100
Chart: 15
Interpretation:
%% &ercent of customers not interested to take any other policy) #2&ercent of customers interested to take any other policy in 23I Gernal Insurance.
5|Page
16. Customer suggests -,I ./R0)1 I0-2R)0C/ to )n% other 4Promotion5:
Table: 16-Recommend -,I ./R0)1 I0-2R)0C/ to others
-uggest Compan% 0es 1o Total
Respondents #2$ 3$ 150
Percentage %$ 2$ 100
Chart: 16
SBI GERNAL INSURANCE
20%
Yes No
80%
Interpretation:
%$ &ercent of customers recommend) 2$&ercent of customers (ill not 'ecommend 23I Gernal Insurance to -thers.
6|Page
7|Page
doc_831837215.doc