Description
2015-2019 Strategic Plan Department Telecommunications and Postal Services South Africa
It is hereby certified that this Strategic Plan:
Was developed by the Management of the Department of Telecommunications and Postal Services
under the guidance of Dr Siyabonga Cwele, MP.
Takes into account all the relevant policies, legislation and other mandates for which the Department
of Telecommunications and Postal Services is responsible.
Accurately reflects the strategic outcome-oriented goals and objectives which the Department
of Telecommunications and Postal Services will endeavour to achieve over the period 2015-2019.
Dr Sam Vilakazi
Acting Chief Financial Officer Signature
Mr. Farhad Osman
Head Official responsible for Planning Signature
Ms Rosey Sekese
Accounting Officer Signature
Approved by:
Dr Siyabonga Cwele, MP
Executive Authority Signature
OFFICIAL SIGN-OFF
TABLE OF CONTENTS
2015/2019 STRATEGIC PLAN 1
FOREWORD BY THE MINISTER OF TELECOMMUNICATIONS AND POSTAL SERVICES 2
INTRODUCTION BY THE DEPUTY MINISTER 4
OVERVIEW BY THE DIRECTOR-GENERAL 6
PART A: STRATEGIC OVERVIEW 8
ORGANISATIONAL STRUCTURE 9
1. VISION 10
2. MISSION 10
3. VALUES 10
4. LEGISLATIVE AND OTHER MANDATES 10
4.1 CONSTITUTIONAL MANDATES 10
4.2 LEGISLATIVE MANDATES 11
4.3 PLANNED POLICY INITIATIVES 13
5. SITUATIONAL ANALYSIS 14
5.1 PERFORMANCE ENVIRONMENT 14
5.2 ORGANISATIONAL ENVIRONMENT 14
5.3 DESCRIPTION OF THE STRATEGIC PLANNING PROCESS 15
6. STRATEGIC OUTCOME-ORIENTED GOALS 17
PART B: STRATEGIC OBJECTIVES 18
7. 2015-2019 STRATEGY MAP 19
8. STRATEGIC OBJECTIVES PER PROGRAMME, RESOURCE CONSIDERATIONS
AND RISK MANAGEMENT 20
PART C: LINKS TO OTHER PLANS 32
9. LINKS TO THE LONG-TERM INFRASTRUCTURE AND OTHER CAPITAL PLANS 33
10. CONDITIONAL GRANTS 33
11. PUBLIC ENTITIES 33
12. PUBLIC PRIVATE PARTNERSHIPS (PPP) 35
ANNEXURE E: TECHNICAL INDICATOR DESCRIPTIONS 36
ACRONYMS AND ABBREVIATIONS 55
2015/2019
STRATEGIC PLAN
1
2
It is my pleasure as the Minister of Telecommunications and Postal Services,
to write the first Foreword for the Strategic Plan of the Department.
President Jacob Zuma announced the establishment of the Department
following the national elections of May 2014, signifying the importance
Government places on the use of Information and Communication
Technologies to facilitate the improvement of service delivery to citizens
and modernise society.
The Department is therefore focused on modernising society through the
roll-out of Postal and Postbank services, Broadband, e-Government and
Cybersecurity. One of the ultimate goals is also to lower the costs of using
and delivering services through modern technology.
The postal services sector is at the centre of Government’s efforts to
create a more inclusive society. The strong postal infrastructure and the
wide reach of the SA Post Office gives South Africans more avenues to
access Government services. A strong and sustainable Post Office is
crucial to moving the country forward that is why the Government will continue to support the turnaround of
the Post Office. Amongst other things, the turnaround will address the labour environment, and return the Post
Office to efficient delivery of services to citizens.
The Government will increasingly use the vast postal network to deliver services to the people. In this regard,
all Post Offices will be integrated and connected to the broadband network to enable them to deliver
government services.
One of the decisive steps that we are taking towards creating an inclusive knowledge society is the rollout
of broadband, over time, to all our citizens. This year we will start with Phase 1 of broadband rollout by
connecting health facilities, schools and other government institutions in poor communities. These identified
district municipalities are Dr Kenneth Kaunda in the North West, Gert Sibande in Mpumalanga, OR Tambo in the
Eastern Cape, Pixley ka Seme in the Northern Cape, Thabo Mofutsanyane in the Free State, Umgungundlovu
and Umzinyathi in KwaZulu-Natal and Vhembe in Limpopo. If we fail to extend broadband services to the
poor, the effect would be worse than Apartheid. Scars caused by this exclusion would be permanent and
very deep.
The pilot sites for Phase 1 of broadband rollout coincide with the pilot sites for the National Health Insurance.
This means that we have to up-skill civil servants in those areas to be able to use the modern tools available
to them to improve the way they deliver services. Over the next five years, we will incrementally encourage
other frontline services departments to increase their use and uptake of technology. These departments
include the Departments of Health, Home Affairs, Police, Traffic, Justice, Social Development and Education.
As we mark 60 years of the Freedom Charter, we also look forward to unveiling the White Paper on Integrated
ICT Policy. The process to develop this White Paper has been consultative and inclusive. The White Paper
takes into account developments over the past years and projects policies that we will need to remain at the
cutting edge of technological advancement and social development, etc.
Whilst the new Department will continue to derive its mandate from, above all, the Constitution of the Republic
of South Africa, 1996 (Act 108 of 1996), the Public Service Act, 1994 (Act 103 of 1994) as amended, and the
Public Finance Management Act, 1999 (Act 1 of 1999) as amended, it is important to note that following
the reconfiguration of the Department which resulted in the transfer of the State Information and Technology
Agency (SITA) and Broadband lnfraco to the Department, we now have to take cognizance of a broader
legislative mandate that includes the following Acts of Parliament, among others:
FOREWORD BY THE MINISTER OF TELECOMMUNICATIONS
AND POSTAL SERVICES
HON. DR SIYABONGA CWELE, MP
• State Information Technology Agency Act, 1998 (Act No. 88 of 1998)
• Broadband lnfraco Act, No. 33 of 2007.
Furthermore, the Department is responsible for relevant sections of the Electronic Communications Act, 2005
(Act No. 36 of 2005) as well as relevant sections of the Independent Communications Authority of South
Africa, 2000 (Act No. 13 of 2000), as confirmed by the Presidential Proclamation in the Government Gazette
No. 38280 dated 02 December 2014.
Our mandate, therefore, has expanded and not narrowed, and this will necessitate that the Department
takes the necessary steps to adapt to this broadened mandate. I want to make an undertaking that Deputy
Minister Hlengiwe Mkhizwe and I will do all in our power to assist the Department adapt as quickly as possible,
whilst continuing to make inroads in the challenges that we have to meet as a Department so as to help
South Africa move forward.
Thank you
HON. DR SIYABONGA CWELE, MP
EXECUTIVE AUTHORITY
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INTRODUCTION BY THE DEPUTY MINISTER OF
TELECOMMUNICATIONS AND POSTAL SERVICES
HON. PROF. HLENGIWE BUHLE MKHIZE, MP
Information and Communications Technologies (ICT) are a key driver
to bridging the digital divide and act as a means to accelerate socio-
economic development. Government has earmarked ICTs to facilitate
higher and faster economic growth, opening opportunities for new
industries and black industrialists and modernizing the delivery of social
and economic services over the next five years.
This focus will help accelerate the creation of an inclusive knowledge
economy and a connected society as we work towards realizing the
goals of the National Development Plan.
Yet, the challenge of making these services affordable, accessible
and reliable still remains. It is a privilege to be part of a Department with
a mandate that can make a huge impact on the lives of the people
of our country.
One of the key focus areas of the Department is to ensure that the
underserviced areas in our society get connected. In this regard, we have prioritised the connectivity of
schools as one of the first public infrastructure to be connected as they play a strategic role in our society and
is critical to the future of our youth and country. Through the availability of broadband connectivity in schools,
we can leverage on the benefits of using ICTs in order to enhance the learning and teaching experiences.
Importantly, we are using the benefits of technology to level the playing fields between students in rural areas
and those in affluent schools.
Following the Cabinet approval of SA Connect, our National Broadband Policy, extensive groundwork has
already been concluded so as to ensure seamless broadband rollout. The Minister has mentioned some
of the work that is being done in this regard. As we accelerate the rollout of broadband, we must avoid
duplication of infrastructure and resources because as a country, we can’t afford it.
Whilst focus has been put on making sure that children and the youth in general have access to ICT, a
critical emphasis will be given to the vulnerable groups in our society especially the disabled and women.
In this regard, the Department will be implementing mainstreaming programmes in line with departmental
priority projects, focusing on Gender Equity, Children’s Empowerment and Protection, Youth Development
and Disability. Key to this is the implementation of the Mobinet and Techno Girl projects which are focused
at ICT and gender mainstreaming as well as the promotion of ICT and Children mainstreaming through the
implementation of Child Online Protection programmes across all Provinces.
Furthermore, ICT and Youth mainstreaming will be promoted through the implementation of e-Social Cohesion
Programme across all Provinces targeting identified National Health Insurance sites. The Department will also
focus on the ICT and Disability mainstreaming through the implementation of the ICT Accessibility Programme
within 13 identified national disability organisations in support of SA Connect. We remain unflinchingly
committed to using ICTs to empower women and all vulnerable groups as we create an inclusive and just
society.
Another critical deliverable for the Department would be the finalization of the National e-Strategy. Though
ICTs have the potential to facilitate South Africa’s economic development and contribute to job creation and
poverty alleviation, ICT uptake & usage by government, citizens and businesses is relatively low in comparison
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with South Africa’s peers/comparator countries. The National e-Strategy is therefore focused at providing
forward looking strategic direction for the implementation of the ICT Vision for South Africa. The National
e-Strategy will serve as a basis to set a national agenda on ICT in line with the National Development Plan
Vision 2030.
Following the reconfiguration process, the Department needs to integrate two very important state-owned
entities, the State IT Agency (SITA), and Broadband Infraco, into the fold. These two institutions are critical on
two spheres:
• SITA needs to assist the State and various departments to derive value from state IT expenditure, as well as
assisting the country achieve the e-Governance initiative that began more than a decade ago. This is at
the heart of Government’s efforts and strategy to modernize service delivery to citizen. Ultimately we are
one government, and our citizens need to experience this government as such, whether it is at a local,
district, provincial or national level, and SITA has done a lot in its formative and subsequent years to drive
the country steadily, and teethingly at times, towards this goal of one government, using ICT.
• Broadband Infraco, alongside Telkom and other Government agencies, will play an important part in
rolling out fixed-line broadband.
The new financial year will also be an important one in the life of the Postbank, an important entity whose
policy mandate is to ensure that millions of our unbanked South Africans have access to banking services
that are affordable, accessible and help us close the inequality gap. Within this broader theme of universal
service and access, the Postbank will lead the expansion of access to banking services to the majority of
citizens, mainly in rural South Africa.
I want to take this opportunity to ensure the DG, her management team and the staff of the Department of
the unstinting support of the Minister and myself in the task ahead.
Thank you
HON. HLENGIWE BUHLE MKHIZE, MP
DEPUTY MINISTER
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OVERVIEW BY THE DIRECTOR-GENERAL
MS. ROSEY SEKESE
The 2014/15 financial year has been one of the most significant years in
the history of the Department. Following the May 2014 National Elections,
the President pronounced the establishment of the National Department
of Telecommunications and Postal Services. Accordingly, the following
Presidential Proclamations in Government Gazette No. 37839 dated 15
July 2014 and Government Gazette No. 38280 dated 02 December
2014, confirmed the transfer of administration, powers and functions
entrusted by specific legislation to the Ministry of Telecommunications
and Postal Services and the newly formed Ministry of Communications.
The reconfiguration of the Department also resulted in the transfer of the
State Information Technology Agency (SITA) as well as Broadband Infraco
to the newly established Department of Telecommunica-tions and Postal
Services.
The reconfiguration of the Department required a revision of the
Department’s Strategic Plan with specific reference to its current Strategic
Goals and Objectives in relation to changes in the Department’s legislative
mandate and associated functions. The Strategic planning process had to also take into account, amongst
others, the Medium Term Strategic Framework, the National Development Plan as well as the Department’s
contributions to relevant Government outcomes.
In fulfilling its mandate as well as to respond to the MTSF and optimally contribute to Government outcomes,
the Department identified several key priority programmes for implementation over the medium term. The
apex of such priorities is the implementation of SA Connect, South Africa’s National Broadband Policy which
aims to provide affordable, ubiquitous broadband so as to meet the diverse needs of public and private
users, formal and informal business, consumers and citizens. Following the Cabinet approval of SA Connect
in December 2013, the Department worked tirelessly towards the development of implementation plans
for the four pillars of SA Connect, namely, Digital Readiness, Digital Development, Digital Future and Digital
Opportunities.
In the medium-term, the Department will focus on implementing Phase 1 and Phase 2 of the Digital
Development plan aimed at providing connectivity to identified government institutions including schools
and health centres. In terms of Digital Future, focus will be on the establishment of a wholesale open access
network, while concerted efforts will be made in terms of Digital Readiness through ensuring enabling policy
& regulatory frameworks and institutional capacity. With regards to Digital opportunities, the Department will
focus on improving ICT skills & institutional capability, R&D, innovation & entrepreneurship as well as content
and applications through the development and implementation of ICT Capacity building programmes
focused on supporting community development, health and education sectors.
Priority will also be given to the development and implementation of the Digital entrepreneurship programme
to enhance ICT adoption and usage by SMMEs. Over the medium-term, in an effort to improve the socio-
economic benefits from the use of spectrum the Department will also fulfil its obligations in terms of reviewing
the National Radio Frequency Spectrum Policy and the National Radio Frequency Plan taking into account
the outcomes of the World Radio Conference -2015.
Reducing the cost to communicate while also focusing on improving the quality of services remains high
on the Department’s agenda. The Department will therefore focus on issuing Policy Directives on National
Roaming as well as Data Pricing. The development and implementation of the Local Loop Strategy will also
be prioritized over the medium-term while the Department will monitor and evaluate the impact of its policy
interventions on reducing the cost to communicate.
A key pillar of our Legislative Programme would be to finalise and gazette the White Paper on National
Integrated ICT Policy. Following the Cabinet approval of the Green Paper in December 2013, extensive
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work in terms of public consultation and the development of the draft White Paper has been completed.
The final White Paper on National Integrated ICT Policy will inform the implementation of key policies and
legislation which will promote convergence of relevant ICT sub-sectors as well as ensure a stable ICT policy
and regulatory environment.
Given the reconfiguration of the Department, a priority focus area, more than ever before, is the growth and
sustainability of the Postal sector as a whole. From a policy perspective, focus will be given to developing the
National Address System Policy, the Policy directive on the regulation of Extra Terrestrial Offices of Exchange
(ETOEs) and Re-mailing as well as the development of the Philatelic Strategy and Annual and Commemorative
Stamp Programme. From a shareholder oversight perspective, the Department will play a significant role in
facilitating, supporting as well as monitoring and evaluating the implementation of SAPO’s turn-around plan.
In an effort to provide banking services to the unbanked thus promoting socio-economic inclusion and
development, the Department will also facilitate corporatization of the Postbank.
Following the reconfiguration of the Department, another key programme that has come high on the agenda
is that of e-Government. Providing citizens with access to government services is crucial to improving the lives
of our people by ensuring easy access to government services. Therefore, as part of the review of mandates
and funding models of our State Owned Companies, the Department will prioritise the review of the mandate
and funding model of SITA as it is a significant cog in the e-Government programme. Furthermore, as part
of the implementation of the Digital Development strategy, connectivity will be provided to government
institutions while the development of the e-Strategy will further address all aspects of promoting e-Government.
With a revised focus and renewed energy, the Department is looking forward to taking on the challenge of
delivering on our priorities. I would like to thank team DTPS for the way they have forged forward in this time of
change and look forward to their support in delivering on our priorities.
MS ROSEY SEKESE
DIRECTOR-GENERAL
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STRATEGIC OVERVIEW
PART A
8
ORGANISATIONAL STRUCTURE
9
STRATEGIC OVERVIEW
1. Vision
South Africa as a global leader in the development and use of information and communication technologies
for socio-economic development.
2. Mission
Building a better life for all through an enabling and sustainable world class information and communication
technologies environment.
3. Values
• Transparency;
• Respect;
• Accountability;
• Fairness;
• Integrity;
• Excellence; and
• Innovation.
4. Legislative and other mandates
4.1 Constitutional mandates
The newly formed Department of Telecommunications and Postal Services (DTPS) was created to focus
on “Modernising the economy and economic infrastructure to bring the cost down through the roll-out of
Broadband, e-Government, Cybersecurity, Postal, and Postbank services”
Consequently the core functions of the Department of Telecommunications and Postal Services are:
• To develop Telecommunications and Postal policies and legislation that create conditions for an
accelerated and shared growth of the South African economy, which positively impacts on the well-being
of all our people and is sustainable;
• To ensure the development of robust, reliable, secure and affordable ICT infrastructure that supports and
enables the provision of a multiplicity of applications and services to meet the needs of the country and
its people;
• To contribute to the development of an inclusive information society which is aimed at establishing South
Africa as an advanced information-based society in which information and ICT tools are key drivers of
economic and societal development;
• To enhance the capacity of, and exercise oversight over, State Owned Companies (SOCs) as the delivery
arms of Government; and
• To fulfil South Africa’s continental and international responsibilities in the ICT field.
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4.2 Legislative mandates
Following the May 2014 National Elections, the President pronounced the establishment of the National
Department of Telecommunications and Postal Services. Accordingly, the following Presidential Proclamations
in Government Gazette No. 37839 dated 15 July 2014 and Government Gazette No. 38280 dated 02
December 2014, confirmed the transfer of administration, powers and functions entrusted by specific
legislation to the Ministry of Telecommunications and Postal Services and the newly formed Ministry of
Communications.
The reconfiguration of the Department also resulted in the transfer of the State Information Technology Agency
(SITA) as well as Broadband Infraco to the newly established Department of Telecommunications and Postal
Services.
As a result of the above-mentioned Presidential Proclamations, the Legislative mandate of the Department of
Telecommunications and Postal Services is embedded in the following legislations:
Name of Act Purpose
Sentech Act, 1996 (Act No. 63 of 1996) To provide for the transfer of all the shares of the South African
Broadcasting Corporation in Sentech (Pty.) Ltd. to the State;
for the conversion of Sentech (Pty.) Ltd. from a private to a
public company, Sentech Ltd.; for the control of Sentech Ltd.;
and for matters connected therewith.
Former States Posts and
Telecommunications Act, 1996 (Act No.
5 of 1996)
To provide for the integration of the departments of posts
and telecommunications of the former Republics of Transkei,
Bophuthatswana, Venda and Ciskei with Telkom SA Limited
and the South African Post Office Limited; and to provide
for the transfer of the postal and the telecommunications
enterprises conducted by those departments as well as
certain land used by them for that purpose to the said
companies; and to provide for matters connected therewith
Former States Broadcasting
Reorganisation Act, 1996 (Act No. 91 of
1996
To provide for the integration of the departments of posts
and telecommunications of the former Republics of Transkei,
Bophuthatswana, Venda and Ciskei with Telkom SA Limited
and the South African Post Office Limited; and to provide
for the transfer of the postal and the telecommunications
enterprises conducted by those departments as well as
certain land used by them for that purpose to the said
companies; and to provide for matters connected therewith.
Postal Service Act, 1998 (Act No. 124 of
1998)
To make new provision for the regulation of postal services;
for the operational functions of the postal company,
including its universal service obligations; for structural
matters relating to postal services as well as the operation
of the Postbank and National Savings Certificates; and to
consolidate certain provisions relating to the postal company
and amend or repeal others; and to provide for matters
connected therewith.
Department of Communications
Rationalisation Act, 1998 (Act No. 10 of
1998)
To provide for the rationalisation of the Department of
Communications; and to provide for matters connected
therewith.
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Name of Act Purpose
Electronic Communications and
Transactions Act, 2002 (Act No. 25 of
2002)
To provide for the facilitation and regulation of electronic
communications and transactions; to provide for the
development of a national e-strategy for the Republic; to
promote universal access to electronic communications and
transactions and the use of electronic transactions by SMMEs;
to provide for human resource development in electronic
transactions; to prevent abuse of information systems; to
encourage the use of e-government services; and to provide
for matters connected therewith.
Electronic Communications Act, 2005
(Act No. 36 of 2005) [Section 3; Section
4(5), Section 5(6), Chapter 9, and
Section 79B]
To promote convergence in the broadcasting, broadcasting
signal distribution and telecommunications sectors and
to provide the legal framework for convergence of these
sectors; to make new provision for the regulation of electronic
communications services, electronic communications
network services and broadcasting services; to provide for
the granting of new licenses and new social obligations; to
provide for the control of the radio frequency spectrum; to
provide for the continued existence of the Universal Service
Agency and the Universal Service Fund; and to provide for
matters incidental thereto.
(NB: The DTPS is only responsible for the relevant sections
indicated in column 1)
Independent Communications Authority
of South Africa, 2000 (Act No. 13 of 2000)
To provide for the establishment of the Independent
Communications Authority of South Africa; to provide for
the dissolution of the Independent Broadcasting Authority
and the South African Telecommunications Regulatory
Authority; to transfer the functions of the latter authorities to
the Independent Communications Authority of South Africa;
to amend the Independent Broadcasting Authority Act, 1993,
the Telecommunications Act, 1996, and the Broadcasting
Act, 1999; and to provide for matters connected therewith.
(NB: The DTPS is only responsible for the relevant sections
as indicated in the Presidential Proclamation, Gazette No.
38280, dated 02 Dec. 2014.)
South African Post Bank Limited Act, 2010
(Act No. 9 of 2010)
To provide for the incorporation of the Postbank Division of
the South African Post Office; to provide for the transfer of
the enterprise of that Division to the Postbank company; to
provide for the governance and functions of the Postbank
company; and to provide for matters connected therewith.
South African Post Office SOC Ltd Act,
2011 (Act No. 22 of 2011 )
To provide for the continued corporate existence of the
South African Post Office and its subsidiaries; to provide for its
governance and staff; and to provide for matters connected
therewith.
State Information Technology Agency
Act, 1998 (Act No. 88 of 1998)
To provide for the establishment of a company that will
provide information technology, information systems and
related services to, or on behalf of, participating departments
and in regard to these services, act as an agent of the South
African Government; and to provide for matters connected
therewith.
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Name of Act Purpose
Broadband Infraco Act, No. 33 of 2007. To provide for the main objects and powers of Broadband
Infraco (Proprietary) Limited; to provide for the borrowing
powers of Broadband Infraco (Proprietary) Limited; to provide
for servitudes and additional rights in favour of Broadband
Infraco (Proprietary) Limited; to provide for the expropriation
of land or any right in land by the Minister on behalf of
Broadband Infraco (Proprietary) Limited; to provide for the
conversion of Broadband Infraco (Proprietary) Limited; into
a public company having a share capital incorporated
in terms of the Companies Act, 1973; and to provide for
matters connected therewith.
In executing its role, the Department is also guided, amongst others, by:-
• The Constitution of the Republic of South Africa, 1996 (Act 108 of 1996);
• The Public Service Act, 1994 (Act 103 of 1994) as amended;
• The Public Finance Management Act, 1999 (Act 1 of 1999) as amended;
4.3 Planned Policy Initiatives
The ICT Policy Review intends to have an integrated policy approach for the communications sector.
The aim of this review is to examine the policies and regulatory frameworks that have underpinned the
communications sector since the democratic dispensation and assess whether the envisaged policy goals
regarding telecommunications, broadcasting, postal services and e-commerce where achieved or not
achieved. To this end the Department has produced the Green Paper National Integrated ICT Policy which
has undergone extensive public consultation following the Cabinet approval. In the 2015/16 financial year,
the Department plans to develop and obtain approval of the White Paper on National Integrated ICT Policy.
Following the gazetting of the final White Paper on National Integrated ICT Policy, a legislative programme
will be developed confirming the development of subsequent legislation as well as relevant legislative
amendments as informed by the White Paper.
5. SITUATIONAL ANALYSIS
5.1 Performance Environment
Following the May 2014 National Elections, the President pronounced the establishment of the National
Department of Telecommunications and Postal Services. Accordingly, the following Presidential Proclamations
in Government Gazette No. 37839 dated 15 July 2014 and Government Gazette No. 38280 dated 02
December 2014, confirmed the transfer of administration, powers and functions entrusted by specific
legislation to the Ministry of Telecommunications and Postal Services and the newly formed Ministry of
Communications. In developing its 2015-2019 Strategic Plan and its 2015/16 Annual Performance Plan, the
Department took into consideration the above-mentioned proclamation with specific reference to changes
in the Department’s legislative mandate and associated functions.
Furthermore, over and above relevant government priorities stemming from the National Development Plan,
and the Medium Term Strategic Framework amongst others, the development of the medium term strategy
also took into consideration the current challenges and opportunities within the ICT Sector. The APP therefore
articulates specific priorities which intend to address such challenges and leverage on identified opportunities.
South Africa boasts one of the most developed broadband markets in Africa. On the access services side,
the market offers myriad wireless and fixed broadband services and has in the past five years seen notable
growth in the number of market players. However, mobile platforms have emerged as the primary mode for
consumer last mile broadband access while the fixed broadband options have stagnated mainly due to
slow fixed infrastructure rollout, relatively high costs of fixed broadband services and fixed-mobile substitution.
However, despite the high growth and promising growth outlook of broadband access services in the country,
there still exists a number of market bottlenecks including slow expansion of infrastructure (in particular
national backbone and backhaul networks), limited growth of new services (e.g. LTE, WiMAX) and relatively
high wholesale and retail prices. Furthermore, there are a handful of large scale broadband infrastructure
and service providers, and these have ‘cherry picked’ the areas in which to invest (understandably focusing
on areas that make commercial sense) leaving the rural and other non-metropolitan areas underserved.
The slow deployment of fixed broadband services (ADSL) and its relatively high costs meant that over the last
five years mobile broadband rapidly became the primary form of broadband access rather than providing
a complementary service to fixed broadband as it has done in mature economies. Despite this take-off in
mobile broadband, South Africa’s penetration remains poor compared to that of other lower-middle-income
countries. South Africa has lost its status as a continental leader in broadband and internet and the last two
decades has seen South Africa’s steady decline on global ICT indices.
Furthermore, the high cost of communication has constrained investment in South Africa as a regional
business hub; in particular investment in large-scale business process outsourcing and similar job-creating
industries has suffered. Despite recent reductions to both fixed and mobile data prices, broadband pricing
remains a barrier to exponential growth in broadband use.
In response to the above-mentioned environment, the Department has revised its Strategic Goals and
Objectives to focus on specific priorities. Key of which is the Broadband Programme which focuses on the
implementation of the SA Connect Policy as well as reducing the cost to communicate.
5.2 Organisational Environment
Subsequent to the establishment of the Department of Telecommunications and Postal Services, which
impacted on the powers and functions entrusted by specific legislation to the Ministry, major internal changes
needed to be affected in terms of both functions and related personnel within the Department.
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Furthermore, following the 2014 National Elections, the Department had a change in Administration through
the appointment of a new Minister and Deputy Minister. Following the establishment of the Department of
Telecommunications and Postal Services, the Department entered into a reconfiguration process which was
facilitated by the Presidency. The reconfiguration process also involved the former Government Communications
and Information Systems Department which was renamed the Department of Communications as several
key functions as well as relevant State Owned Companies were transferred to the newly created Department
of Communications.
In addition, through the reconfiguration process, the Department of Telecommunications and Postal Services
also acquired two additional State Owned Companies namely the State Information Technology Agency
and the Broadband Infraco. The reconfiguration has made an impact in the Departments’ Programmes as
well as the related budgetary allocations to such Programmes. It is envisaged that the entire reconfiguration
process which includes the transfer of relevant staff members from the Department of Telecommunications
and Postal Services to the Department of Communications will be concluded by the end of the 2014/15
financial year.
5.3 Description of the Strategic Planning Process
The Department of Telecommunications and Postal Services has adopted an integrated Strategic
Management Policy which is based on Figure A below:
Figure A: DTPS Strategic Planning Cycle
The integrated Strategic Management Policy is underpinned by the following principles:
• Promote a culture of structured and informed planning and management of performance excellence
and accountability at all levels in the Department;
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• Be transparent with organisational planning and performance information;
• Provide an effective planning and performance review system;
• Provide early warning system/signs in the case of underperformance;
• Provide relevant and accurate information timeously;
• Easily communicate performance results;
• Define roles and responsibilities for planning and managing performance information; and
• Improve integrated structures, systems, and processes required to conduct planning and manage
performance information within the DTPS.
In terms of the planning cycle the Department undertakes Environmental Scanning which provides the input
required to develop an informed strategic plan taking into consideration all internal and external factors. The
Strategic Plan is further cascaded in the Annual Performance Plan which also allows for costing of priorities
against allocated resources.
Implementation of the Annual Performance Plan ensures the achievement of set objectives and targets.
In order to ensure implementation and periodic reporting of performance, the Annual Performance Plan
unpacks the year one targets into quarterly targets which are implemented and monitored on a quarterly
basis. Furthermore, the Annual Performance Plan informs the development of Programme and Project plans
as well as Operational plans which unpacks quarterly targets into actions steps and deliverables within the
quarters. This detailed level of planning not only allows for proactive and continuous monitoring and evaluation
but also informs the contents of the individual performance agreements thus ensuring alignment between
all levels of planning.
Monitoring and evaluation of the implementation of set targets provides information on progress or lack
thereof and related challenges hindering performance, which directly feeds into the next planning cycle.
In order to ensure optimal monitoring and evaluation, the Department’s Executives present and interrogates
the performance reports on a quarterly basis to evaluate Departmental performance and put in place
immediate mitigating measures to ensure delivery of targets especially in the case where progress is delayed.
6. STRATEGIC OUTCOME-ORIENTED GOALS
Strategic Outcome
Oriented Goal 1
Broadband connectivity that provides secure and affordable access for all
citizens to education, health and other government services and stimulates
economic development.
Goal statement
Achieve the objectives of SA Connect in terms of Broadband onnectivity
through the implementation of the Digital Readiness, Digital Opportunities,
Digital Development and Digital Future strategies.
Strategic Outcome
Oriented Goal 2
Stable ICT Policy and Regulatory Environment that contributes to socio-
economic development of the country
Goal statement
Ensure positive socio-economic impact through proactive development of
relevant ICT policies and legislation that are informed by evidence-based
research
Strategic Outcome
Oriented Goal 3
South Africa has a modern, sustainable and competitive postal and
telecommunications sector
Goal statement
Ensure the growth and sustainability of the SA Postal Sector and inclusive
economic participation and growth through the corporatization of the
Postbank
Strategic Outcome-
Oriented Goal 4
Inclusive Information society & knowledge economy
Goal statement
Increase ICT uptake and usage by government, individuals and enterprises
through the building of an inclusive information society and knowledge
economy
Strategic Outcome
Oriented Goal 5
Optimally functional Department and SOCs that effectively deliver on their
respective mandates
Goal statement
Improve sustainability and performance of SOCs through revised oversight
models and optimize the functioning of the Department in terms of
Information Technology enablers and internal controls.
17
STRATEGIC OBJECTIVES
PART B
18
7. 2015 - 2019 Strategy Map
STRATEGIC OUTCOME ORIENTATED GOALS STRATEGIC OBJECTIVES
1. Broadband connectivity that provides
secure and affordable access for all
citizens to education, health and other
government services and stimulates
economic development
1.1 Implement the Digital Development and Digital
Future Programmes in line with SA Connect
1.2 Implement the Digital Readiness Programme in
line with SA Connect
1.3 Implement the Digital Opportunities Programme
in line with SA Connect
1.4 Ensure that citizens have access to Government
services through ICTs
1.5 Establish Cyber Security institutional capacity
1.6 Create an effective national spectrum
framework to ensure citizens realize socio-
economic benefits from the use of spectrum
1.7 Implement the cost to communicate
Programme of Action focused at affordability
and quality of ICTs
2. Stable ICT Policy and Regulatory
Environment that contributes to socio-
economic development of the country
2.1 Implement the Policy and legislative
programme
2.2 Promote transformation of the ICT Sector
through ICT SMME development and
implementation of the ICT B-BBEE Sector Code
2.3 Ensure the availability of updated and relevant
ICT research and ICT statistics to inform
evidence-based policy making
3. South Africa has a modern, sustainable
and competitive postal and
telecommunications sector
3.1 Facilitate the Corporatisation of the Postbank
3.2 Facilitate and monitor the deployment of Postal
Infrastructure
3.3 Develop and implement the National Address
System Policy
3.4 Develop and implement the Strategy on
Philatelic Products
3.5 Develop and implement policy directive on the
regulation of ETOEs and Re-mailing
3.6 Facilitate international cooperation to
strengthen national and regional capacity in
the Postal Sector
4. Inclusive Information society and
knowledge economy
4.1 Develop and implement the National e-Strategy
5. Optimally functional Department and
SOCs that effectively deliver on their
respective mandates
5.1 Conduct pro-active and stringent oversight
to improve performance and sustainability of
SOCs
5.2 Develop and implement an IT Strategy and
Enterprise Architecture to improve IT systems
and applications
5.3 Review and implement an organization-wide
integrated internal control framework
19
8. STRATEGIC OBJECTIVES PER PROGRAMMES
Programme 1: Administration
Provide strategic leadership, management and support services to the department.
The Programme consists of the following 6 sub-programmes:
• Ministry
• Departmental Management
• Internal Audit
• Corporate Services
• Financial Management
• Office Accommodation
Strategic Objectives
Strategic Objective 5.2
Develop and implement an IT Strategy and Enterprise Architecture to
improve IT systems and applications
Objective Statement
Develop and implement a medium term IT Strategy and Enterprise
Architecture aligned to the Departments strategy that supports and
enables the objectives, functions and processes of the Department.
Outcome Link
Outcome 12: An efficient, effective and development oriented public
service and an empowered, fair and inclusive citizenship.
Strategic Objective 5.3
Review and implement an organization-wide integrated internal control
framework
Objective Statement
Review and implement an integrated internal control framework that
addresses organization-wide internal controls including business processes
so as to optimize departmental performance.
Outcome Link
Outcome 12: An efficient, effective and development oriented public
service and an empowered, fair and inclusive citizenship.
Resource considerations
The spending focus over the medium term will be on providing strategic support to the ministry and overall
management to the department. The significant increase between 2011/12 and 2014/15 on advertising is
due to funds reprioritised in 2012/13 and 2013/14 for digital terrestrial television awareness campaign. The
funds were reprioritised from spending on the 112 emergency call centre project, which was delayed as
well as other programmes. The decrease over MTEF is mainly due to the DTT function shift to Department of
Communications as well as the reprioritisation exercise that took place.
This programme has filled staff compliment of 192 staff members, of which 172 are filled as at 30 September
2014.
Risk Management
Risk Description Mitigation Strategy/Plan
Ineffective/unreliable IT systems and processes to
enable business objectives.
IT & KIM Strategic Plan and Enterprise Architecture,
aligned to the strategic objectives of the
Department approved and implemented.
20
Risk Description Mitigation Strategy/Plan
Ineffective internal controls systems and processes Ensure regular review and monitoring of effective
implementation of internal control systems and
processes including consequence management
for noncompliance with internal controls, regular
review and update of policies and procedures,
effective functioning of governance structures, etc.
Programme 2: International Affairs
The purpose of programme 2 is to ensure alignment between South Africa’s international activities and
agreements in the field of ICT and South Africa’s foreign policy.
The Programme consists of the following sub-programmes:
• International Affairs coordinates the functions and responsibilities of the department to meet South Africa’s
international ICT obligations.
• ICT Trade/Partnership develops and advances the country’s interests in international trade forums through
participation in World Trade Organisation ICT related initiatives and other international trade agreements
such as the South Africa-European Union trade agreement and bilateral agreements with counterpart
countries.
Strategic Objectives
Strategic Objective 1.4 Ensure that citizens have access to Government services through ICTs
Objective Statement
Provide end-user connectivity to government institutions inclusive of schools
and health centres in line with Phase 1 and Phase 2 of SA Connect.
Promote optimal implementation of e-Government through entering
and implementing e-Government exchange programmes with selected
countries.
Outcome Link
Outcome 12: An efficient, effective and development oriented public
service and an empowered, fair and inclusive citizenship
Outcome 6: An efficient, competitive and responsive economic
infrastructure network.
Strategic Objective 1.6
Create an effective national spectrum framework to ensure citizens
realize socio-economic benefits from the use of spectrum
Objective Statement
Optimal utilization of the National Radio Frequency Spectrum through
developing a revised National Radio Frequency Spectrum Policy and Plan as
well as facilitating harmonization of frequency spectrum with neighbouring
countries.
Finalise and enter into Bilateral Agreements with neighbouring member-states
so as to ensure harmonization and coordination of Frequency Spectrum
Outcomes Link
Outcome 6: An efficient, competitive and responsive economic
infrastructure network.
Outcome 11: Create a better South Africa and contribute to a better and
safer Africa and World.
21
22
Strategic Objective 3.6
Facilitate international cooperation to strengthen national and regional
capacity in the postal sector
Objective Statement
Collaborate with the ITU and UPU to promote connectivity and access to
financial services in rural and underserviced in conjunction with the SAPO as
well as facilitate the implementation of the Postbus project.
Outcomes Link
Outcome 6: An efficient, competitive and responsive economic
infrastructure network.
Outcome 11: Create a better South Africa and contribute to a better and
safer Africa and World.
Resource considerations
The spending focus over the medium term will be on paying membership fees to international organisations
within the communications sector; participating in the global discourse within the United Nations system
on telecommunications, postal services, information society and green technology; participating in
engagements that result in e-skills development initiatives for young South Africans and employment creation
projects; and pursuing bilateral engagement with countries of the South and the North. To this end, the
department will submit five ICT position papers for international engagements each year over the medium
term.
Funding in this programme is mostly to pay international organisation for membership. Over the medium
term payments will continue to be made to these organisations such as Universal Postal Union, International
Telecommunications Union and African Telecommunications union.
Expenditure on goods and services decreased significantly between 2011/12 to 2014/15, due to lower
spending on travel and subsistence and venues and facilities which aroused from less international trips
engagements and fewer events being undertaken.
This programme has a staff compliment of 23, of which 19 were filled as at the end of September 2014.
Risk Management
Risk Description Mitigation Strategy/Plan
Declining influence in international fora on ICT. Implement a comprehensive strategy that will
refine mandates and positions in critical fora.
Implement the International Engagement Strategy,
International Agreements, SA Foreign Policy and ICT
Trade and Investment Strategy as well as DIRCO
guideline manuals.
Timely development of position papers for
major engagement platforms (meetings,
conferences, summits, etc.) and participation
in intergovernmental and stakeholder meetings
to track implementation of continental and
international agreements.
Regular update of international engagement
forum stakeholder database and participation in
national preparatory forums with relevant sector
members.
23
Programme 3: Policy Research and Capacity Development
Purpose: Develop ICT policies and legislation that support the development of an ICT sector that creates
favourable conditions for the accelerated and shared growth of the economy. Develop strategies that
increase the uptake and use of ICTs by the majority of the South African population in order to bridge the
digital divide.
The Programme consists of the following sub-programmes:
ICT Policy Development drafts legislation, regulations, policy and guidelines that govern the broadcasting,
telecommunications, postal and IT sectors, thus ensuring broad-based economic development within the
ICT sector
Economic and Market Analysis conducts economic analyses of the telecommunications, postal and IT
sectors to determine trends and make growth projections. It also undertakes market research to explore areas
that require policy intervention; and is responsible for the reduction of the cost to communicate.
Research is responsible for understanding the ICT landscape and delivering a national ICT strategy.
Information Society Development supports the effective and efficient functioning of the information society;
and the development of institutional mechanisms, such as the inter-ministerial committee on information
society and development, the information society and development intergovernmental relations forum, the
forum of South African directors-general for information society and development, and the intergovernmental
relations forum technical committee.
Capacity Development provides direction for the advancement of e-skills graduates and society in general
to function effectively in the emerging information society.
Strategic Objectives
Strategic Objective 1.2 Implement the Digital Readiness Programme in line with SA Connect
Objective Statement
Ensure an optimal policy and regulatory environment that promotes
the objectives of SA Connect which includes the development and
implementation of the Rapid Deployment Policy.
Outcomes Link
Outcome 6: An efficient, competitive and responsive economic
infrastructure network.
Strategic Objective 1.3 Implement the Digital Opportunities Programme in line with SA Connect
Objective Statement
Ensure implementation of the Digital Opportunities Programme through:
Supporting community development and interventions within the health
and educations sectors through developing and implementing ICT
Capacity building programmes.
Promoting ICT and Gender mainstreaming through the implementation of
the Mobinet and TechnoGirl projects within identified provinces across the
country.
Promoting ICT and Youth mainstreaming through the implementation of the
e-Social Cohesion Programme across all Provinces.
Promoting ICT and Disability mainstreaming through the implementation of
the ICT Accessibility Programme.
24
Outcomes Link
Outcome 1: Improved quality of basic education.
Outcome 2: A long and healthy life for all South Africans.
Outcome 4: Decent employment through inclusive economic growth.
Outcome 5: A skilled and capable workforce to support an inclusive growth
path.
Strategic Objective 1.7
Implement the cost to communicate Programme of Action focused at
affordability and quality of ICTs
Objective Statement
Ensure a reduction in the cost to communicate while also improving the
quality of services through developing and facilitating implementation
of Policy Directives on Roaming and Data Costs as well as developing a
strategy on the Local Loop. Ensure that the interventions aimed at reducing
the cost to communicate achieve the desired results by monitoring and
evaluating its implementation.
Outcomes Link
Outcome 6: An efficient, competitive and responsive economic
infrastructure network.
Strategic Objective 2.1 Implement the Policy and legislative programme
Objective Statement
Ensure a stable ICT policy and regulatory environment by finalizing and
gazetting the White Paper on National Integrated ICT Policy and conducting
relevant legislative developments and amendments.
Outcomes Link
Outcome 4: Decent employment through inclusive economic growth.
Outcome 6: An efficient, competitive and responsive economic
infrastructure network.
Strategic Objective 2.2 Promote transformation of the ICT Sector through ICT SMME development
and implementation of the ICT B-BBEE Sector Code
Objective Statement Contribute towards transformation of the ICT Sector by establishing and
operationalising the ICT B-BBEE Charter Council, reviewing the ICT B-BBEE
Sector Code and aligning it to the generic codes of good practice.
Furthermore, ensure development of the Annual ICT B-BBEE Sector
compliance report.
Develop and implement the ICT SMME Support Programme focused at
supporting, growing and ensuring sustainability of SMMEs.
Develop and implement a Digital entrepreneurship programme to
enhance ICT adoption and usage by SMMEs across multiple Sectors.
Outcomes Link Outcome 4: Decent employment through inclusive economic growth.
Outcome 5: A skilled and capable workforce to support an inclusive growth
path.
25
Strategic Objective 2.3
Ensure the availability of updated and relevant ICT research and ICT
statistics to inform evidence-based policy making
Objective Statement
Develop and implement the ICT Research Framework and produce
research reports focusing on competitiveness and innovation as well as
develop and publish the Annual South African ICT Statistical Compendium.
Outcomes Link
Outcome 6: An efficient, competitive and responsive economic
infrastructure network.
Strategic Objective 3.3
Develop and implement the National Address System Policy
Objective Statement
Develop and facilitate implementation of the National Address System
Policy in order to achieve the roll-out of an additional 2.5 million addresses.
Outcomes Link
Outcome 4: Decent employment through inclusive economic growth.
Outcome 6: An efficient, competitive and responsive economic
infrastructure network.
Strategic Objective 3.4 Develop and implement the Strategy on Philatelic Products
Objective Statement
Develop and obtain approval of the Philatelic Products Strategy followed
by implementation of the strategy which includes the Annual and
Commemorative Stamp Programme for the South African Post Office.
Outcomes Link
Outcome 6: An efficient, competitive and responsive economic
infrastructure network.
Strategic Objective 3.5
Develop and implement the Policy Directive on the regulation of ETOEs
and Re-mailing
Objective Statement
Develop and facilitate implementation of the Policy directive on regulation
of Extraterritorial Offices of Exchange (ETOEs) and Re-mailing.
Outcomes Link
Outcome 6: An efficient, competitive and responsive economic
infrastructure network.
Strategic Objective 4.1 Develop and implement the National e-Strategy
Objective Statement
Develop and facilitate implementation of an enabling, coordinated
and integrated National e-Strategy
Outcomes Link
Outcome 1: Improved quality of basic education.
Outcome 2: A long and healthy life for all South Africans
Outcome 4: Decent employment through inclusive economic growth
Outcome 5: A skilled and capable workforce to support an inclusive
growth path.
Outcome 6: An efficient, competitive and responsive economic
infrastructure network.
26
Resource considerations
The spending focus over the medium term will be on providing support to improve the functioning of information
society and promoting the development and use of ICTs through the Information Society Development
sub programme; the migration to digital television, and legislation through the ICT Policy Development sub
programme.
Expenditure on goods and services, specifically on consultants and contractors has decreased drastically
between 2011/12 and 2014/15 due to budget cut, finalisation of ICT Policy Review and the hosting of ICT
Indaba.
This programme has a staff compliment of 92 positions, of which 85 are filled as at the end of September
2014. A decrease on staff component is due to the transfer of 12 staff members over to the Department of
Communications (DoC) to assist on the broadcasting and Independent Communication Authority of South
Africa’s’ function in line with the proclamation signed by the President on the 15
th
July 2014.
Risk Management
Risk Description Mitigation Strategy/Plan
Failure to monitor the implementation of ICT Policy
and Legislative programme
Failure to implement the cost to communicate
Programme of Action (POA)
Non-compliance with ICT B-BBEE Sector Code.
Failure to develop and facilitate the
implementation of National Address System Policy.
Failure to implement Policy on Philatelic Products.
Failure to develop and implement Policy Direction
on regulation of ETOEs and Re-mailing.
Establish/procure tools and systems to evaluate
and monitor the implementation of ICT Policy &
Legislative programme, cost to communicate
(POA), B-BBEE Sector Code, etc;
Institutionalisation of IGR Forum to foster buy-in
from the three spheres of Government and other
relevant stakeholder;
Foster strategic alignment between Policy making
and regulation; and
Ensure compliance with B-BBEE Sector Code.
Failure to conduct credible and relevant research
and development to guide evidence based ICT
policy making process
Establish and implement a repository system
for internal research commissioned by the
Department, its SOCs and regulatory institutions;
and
Establish working relations with researchers and/or
subscribe to research institutions already involved
in research on similar information required for
evidence based making.
Low uptake and usage of ICTs by Government,
Business and individuals
Failure to implement Digital Opportunities
Programme
Foster buy-in from relevant stakeholders through
continued engagements;
Develop Project Implementation Plan and monitor,
evaluate and report on the implementation
thereof;
Project Management Office (PMO) to monitor
implementation of SA connect; and
Appointment of the Transaction Advisor (TA) to
advice on the implementation of SA connects.
27
Risk Description Mitigation Strategy/Plan
Failure to develop and implement an inclusive
National e-Strategy
Foster buy-in from relevant stakeholders through
continued engagements; and
Develop Project Implementation Plan and monitor,
evaluate and report on the implementation
thereof.
Programme 4: ICT Enterprise Development and SOE Oversight
The purpose of Programme 4 is to oversee and manage government’s shareholding interest in the ICT public
entities. Facilitate growth and development of small, medium and micro enterprises (SMMEs) in the ICT sector.
The Programme consists of the following sub-programmes:-
? Public Entity Oversight provides oversight on state owned enterprises by managing government’s
shareholder interests in public enterprises. This includes facilitating entities’ corporate plans and ensuring
that planning cycles are aligned with and comply with guidelines.
? Small Medium and Micro Enterprise Development facilitates the growth and development of ICT SMMEs.
It hosts an e-commerce platform and will add content covering the agriculture, tourism, arts and craft
sectors.
? ICT Support administers and manages the transfers to the .za domain and hosts the 112 emergency call
centre programme.
Strategic Objectives
Strategic Objective 2.2
Promote transformation of the ICT Sector through ICT SMME development
and implementation of the ICT B-BBEE Sector Code
Objective Statement
Contribute towards transformation of the ICT Sector by establishing and
operationalising the ICT B-BBEE Charter Council, reviewing the ICT B-BBEE
Sector Code and aligning it to the generic codes of good practice.
Furthermore, ensure development of the Annual ICT B-BBEE Sector
compliance report.
Develop and implement the ICT SMME Support Programme focused at
supporting, growing and ensuring sustainability of SMMEs.
Develop and implement a Digital entrepreneurship programme to
enhance ICT adoption and usage by SMMEs across multiple Sectors.
Outcomes Link
Outcome 4: Decent employment through inclusive economic growth.
Outcome 5: A skilled and capable workforce to support an inclusive growth
path.
Strategic Objective 3.1 Facilitate the Corporatisation of the Postbank
Objective Statement
Ensure the establishment of a fully operational and licensed Postbank
through facilitating the licensing of the Postbank, the appointment of
Postbank Board members, the establishment of the Postbank Holding
Company and the Incorporation of the Postbank Company.
Outcomes Link
Outcome 4: Decent employment through inclusive economic growth.
Outcome 6: An efficient, competitive and responsive economic
infrastructure network.
28
Strategic Objective 3.2 Facilitate and monitor the deployment of Postal Infrastructure
Objective Statement
Facilitate, monitor and evaluate the deployment of Post Offices and
Points of Presence (PoPs) infrastructure in line with the approved postal
infrastructure roll-out plan of SAPO.
Outcomes Link
Outcome 4: Decent employment through inclusive economic growth.
Outcome 6: An efficient, competitive and responsive economic
infrastructure network.
Strategic Objective 5.1
Conduct pro-active and stringent oversight to improve performance
and sustainability of SOCs
Objective Statement
Improve the performance and sustainability of SOCs by undertaking pro-
active and stringent oversight through:
Developing and implementing best practice SOC Oversight models.
Reviewing and implementing revised funding models and mandates of
Sentech, SITA and USAASA.
Establishing iNeSI as a legal entity supported by the development of
relevant Legislation.
Facilitating monitoring and evaluating the implementation of SAPO’s
Strategic Turnaround Plan.
Outcomes Link
Outcome 12: An efficient, effective and development oriented public
service and an empowered, fair and inclusive citizenship.
Outcome 6: An efficient, competitive and responsive economic
infrastructure network.
Resource considerations
The spending focus over the medium term will be on continuing to strengthen the department’s ability to
exercise oversight over the public entities and facilitating the growth and development of ICT SMMEs.
Expenditure on compensation of employees increased by 38.5 % due to filling of positions and the movement
of staff members from Department of Public Enterprise in relation to the function shift of Broadband Infraco
to the department. Under Departmental agency, the expenditure increased due to once off additional
allocation of R196 million to Universal Service Access and Agency of South Africa in 2015/16 for distribution
and project management costs related to the Broadcasting Digital Migration project. SAPO was allocated
R64.8 million in 2015/16 for the new delivery model for universal service obligations.
The spending on goods and services particularly on audit costs and consultants decreased significantly
between 2011/12 and 2014/15 due to forensic audit that was undertaken against SAPO as well as the
awareness campaign project of the Department that was undertaken during 2011/12 and 2012/13 financial
years.
Expenditure on transfers to public corporations and private enterprises decreased significantly between
2011/12 and 2014/15 due to final allocation to South African Post Office.
This programme has a staff compliment of 34 positions, of which 29 are filled as at the end of September
2014.
29
Risk Management
Risk Description Mitigation Strategy/Plan
Inadequate alignment of SOCs strategies with
Departmental flagship projects and objectives.
Redesign and realign SOCs to focus on
implementation and coordination of ICT projects
within set timeframes.
Continued joint DTPS/SOC strategic planning
alignment workshop(s) and bilateral meetings
between Minister and SOCs Executives to discuss
corporate and strategic plans, etc.
Establishment of SOCs Board forum and induction
and training programmes/ interventions; and
Oversee SOCs implementation of relevant
legislation and regulations in line with the
Department’s priorities and mandate.
Ineffective SOCs oversight. Identify specific measures to strengthen
governance practices through regular
engagements with and reporting by the SOCs;
Filling of vacant positions on Boards with relevant or
appropriate skills and performing annual review of
Board performance;
Improve monitoring of implementation of
governance review recommendations by
performing annual and quarterly monitoring and
review of SOC performance;
Conduct an independent corporate governance
review and monitoring once every 3 years;
Establishment of SOCs Board forum and induction
and training programmes/interventions; and
Annual review of Board performance.
Programme 5: ICT Infrastructure Support
The purpose of Programme 5 is to promote investment in robust, reliable, secure and affordable ICT
infrastructure that supports the provision of a multiplicity of applications and services.
The Programme consists of the following sub-programmes:-
• Broadband is responsible for developing and facilitating the implementation of the Broadband Policy,
Strategy and Implementation Plan as well as ensuring that broadband goals are achieved.
• Digital Terrestrial Television is responsible for the conversion from analogue to digital television transmission
technology with the ultimate goal of releasing valuable frequency spectrum from next generation mobile
broadband and other applications.
30
Strategic Objectives
Strategic Objective 1.1
Implement the Digital Development and Digital Future Programmes in
line with SA Connect
Objective Statement
Provide connectivity to identified government institutions as part of phase 1
and phase 2 of digital development.
Facilitate establishment of a wholesale open access network.
Outcomes Link
Outcome 4: Decent employment through inclusive economic growth.
Outcome 6: An efficient, competitive and responsive economic
infrastructure network.
Strategic Objective 1.5 Establish Cyber Security institutional capacity
Objective Statement
Ensure a secure cyberspace inclusive of Government communications
through establishing and fully operationalising the Cybersecurity Hub as
well as implement the Cybersecurity awareness strategy.
Outcomes Link
Outcome 3: All people in South Africa are and feel safe.
Outcome 6: An efficient, competitive and responsive economic
infrastructure network.
Strategic Objective 1.6
Create an effective national spectrum framework to ensure citizens
realize socio-economic benefits from the use of spectrum
Objective Statement
Develop and present SA Positions and proposals at WRC-15 in line with an
approved participation plan and framework.
Review the National Radio Frequency Spectrum Policy and National Radio
Frequency Spectrum Plan taking into account the decisions of WRC-15
and facilitate implementation thereof.
Outcomes Link
Outcome 6: An efficient, competitive and responsive economic
infrastructure network.
Resource considerations
The spending focus over the medium term will be on implementing and managing of broadband and
monitoring the facilitation of the set top box through the Universal Service and Access Agency of South Africa
(USAASA). R740 million was reprioritised over the medium term in respect of the Broadband policy project to
support the Digital Development as per the South African Connect implementation plan. Sentech has been
allocated an additional R109 million for dual illumination costs for the Broadcasting Digital Migration project.
Expenditure on consultants increased significantly between 2011/12 and 2014/15 due to the spectrum audit
that was done, the preparatory meeting for the World Radio Conference as well as the implementation of
school connectivity project.
This programme is composed of staff compliment of 35 positions, of which 29 are filled as at the end of
September 2014.
Risk Management
Risk Description Mitigation Strategy/Plan
Failure to provide full universal service and
affordable access to broadband programme.
Establishment of the Project Management
Office(PMO) and appointment of Transaction
Advisor (TA) to monitor and advise respectively on
the implementation of SA connect; and
Fast track the process to review the National
Broadband Policy and develop an Integrated
National Broadband Implementation Plan.
Radio frequency spectrum policy may not fully
address universal access for socio economic
development.
Continued development and submission of
Policy Direction on management and utilisation
of radio frequency spectrum;
Foster strategic alignment between Policy
making and regulation; and
Continued engagements with relevant
stakeholders.
SA Vulnerable to cyber attacks Establishment of the Virtual (demonstrator)
Cybersecurity Hub;
Upgrade Virtual Hub to a fully fledged
Cybersecurity Hub; and
Acquire membership and partake in Forum for
Incidents Response Security Teams (FIRST) to
obtain and disseminate/share information on
Global Cybersecurity threats and trends.
31
32
LINKS TO OTHER PLANS
PART C
33
9. Links to the long-term infrastructure and other capital plans
In terms of infrastructure and capital, over the medium term, R196 million has been allocated for the
broadcasting digital migration project. Sentech has been allocated an amount of R109million in 2015/16
for dual illumination costs for the Broadcasting Digital Migration project. These allocations do not include
the R1 billion allocated to the Universal Service and Access Fund to subsidise set top boxes, antennas and
installation.
10. Conditional Grants
There are no conditional grants
11. Public Entities
Name of Public
Entity
Mandate Outputs
Current
annual
budget
(R Thousands)
Date of next
evaluation
NEMISA Provides much needed skills
training at an advanced
level for the broadcasting
industry through diploma
courses, short courses
and internships in:
TV production, radio
production and creative
multimedia.
E-skilled and capable
workforce to support an
inclusive growth path.
R36 601m Quarterly and
annually
USAASA The main role of the
agency is to promote
universal service and
access to communications
technologies and services
for all South Africans.
It also facilitates and
offers guidance on
evaluating, monitoring and
implementing schemes,
which propose to improve
universal access and
service.
The agency is mandated
by the Telecommunications
Act (1996) to manage the
Universal Service Fund.
• Provide information
and knowledge on
the state of ICT access
and services to the key
stakeholders in order to
influence policy and
strategy of South Africa.
• Provide an effective and
efficient management of
the Universal Service and
Access Fund.
• Create an effective,
efficient and well-
resourced organization.
• Uphold the principles
of good corporate
governance.
R262 429m Quarterly and
annually
USAF The fund, with monies
appropriated by Parliament,
is used for infrastructure
for the universal services
area licensees as well as
providing infrastructure for
telecentres and school
cyber labs (computer
laboratories with ICT
equipment which will
enable access to the
internet and provide
multimedia services).
• Provide needed and
sustainable universal
service and access to
under-serviced areas.
• Facilitate the provision
of adequate and cost-
effective infrastructure to
identified under- serviced
areas.
R233 540m Quarterly and
annually
34
Name of Public
Entity
Mandate Outputs
Current
annual
budget
(R Thousands)
Date of next
evaluation
.ZADNA The .za Domain Name
Authority (.za DNA) was
established to assume
responsibility for the .za
Domain Name Space. The
.za DNA was established in
terms of Chapter 10 of the
Electronic Communications
and Transactions Act (ECT),
2002.
• Management and
administration of ZA
namespace,
• Licensing of ZA registries
and registrars,
• Policy and guidelines,
• Compliance with
domains name
international best
practices,
• Education and
awareness,
• ZA Alternative Dispute
Resolution (ADR).
- Quarterly and
annually
SITA The State Information
Technology Agency is
governed by the State
Information Technology
Agency Act (1998). The act
mandates the agency to
coordinate government’s IT
resources to achieve cost
savings through economies
of scale, increased delivery
capabilities and enhanced
interoperability of systems.
• Procurement of IT
services,
• Standard setting and
products authentication,
• Security of government
data,
• Provision of e-government
services.
- Quarterly and
annually
SENTECH Provides broadcasting
signal distribution for
broadcasting licensees.
In 2002, Sentech was
licensed through the
Telecommunications
Amendment Act (2001) to
provide international carrier-
to-carrier voice services as
well as multimedia services.
• Rollout of Digital
Terrestrial television
transmitter network to
enable analogue switch-
off.
• Ensure that population
not covered by DTT
terrestrial network is
able to receive Digital
Television services
through DTH-S.
• Expanding universal
coverage for SABC
services through rollout
of low power transmitter
network.
• Develop new business
models to exploit
market opportunities
presented by converged
communications
technologies.
R109 000m Quarterly and
annually
35
Name of Public
Entity
Mandate Outputs
Current
annual
budget
(R Thousands)
Date of next
evaluation
BBI To expand the availability
and affordability of
access to electronic
communications
networks and services,
including but not limited
to underdeveloped and
underserviced areas.
• Rollout of points of
presence (PoP), lowering
cost to communicate,
• Expansion of network to
underserviced areas.
- Quarterly and
annually
SAPO Provides postal and
related services to the
South African public. SAPO
was granted an exclusive
mandate to conduct
postal services to South
Africa by the Postal Services
Act (1998). The Act makes
provision for the regulation
of postal services and the
operational functions of
the company, including,
its universal service
obligations.
• Mail delivery systems,
• Financial Services,
• Logistics operations,
• ICT services,
• Delivery of Government
services.
R64 852m Quarterly and
annually
12. Public Private Partnership
There are no Public Private Partnerships in place.
36
TECHNICAL INDICATOR
DESCRIPTION
ANNEXURE E
37
PROGRAMME 1: ADMINISTRATION
Indicator Optimally functional IT Systems and applications in support of
organizational objectives
Short definition Identifying, developing and implementing relevant IT Systems and
applications that support the achievement of the Department’s objectives
Purpose/importance To ensure optimum performance of the Department towards achieving its
objectives through relevant IT Systems and applications
Source/collection of
data
Quarterly progress reports, IT network status reports
Method of calculation Qualitative review of progress
Data limitations None
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly and Annual
New indicator Yes
Desired performance Fully functional IT systems and applications
Indicator responsibility Deputy Director General: Administration
Indicator Clean administration
Short definition Identifying and implementing internal controls aimed at improving
departmental processes and systems.
Purpose/importance To address the organisational inadequacies and inefficiencies due to lack
of internal controls thus improving compliance with relevant organisational
processes and system across multiple functional areas.
Source/collection of
data
Internal control framework implementation reports
Method of calculation Analysis of relevant implementation reports
Data limitations None
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly and Annual
New indicator No
Desired performance Efficient and effective organisational processes and system to improve
organisational performance and clean audit reports
Indicator responsibility Deputy Director General: Administration
38
PROGRAMME 2: INTERNATIONAL AFFAIRS
Indicator e-Government programmes supported through participation in identified
regional and international forums and bilateral agreements
Short definition Obtaining Regional and International support for e-Government
programmes
Purpose/importance To enhance SA e-Government programmes through obtaining regional and
international support from best practice countries
Source/collection of
data
Quarterly progress reports and bilateral agreements
Method of calculation Analysis of implementation reports and bilateral agreements
Data limitations None
Type of indicator Outcome
Calculation type Cumulative
Reporting cycle Quarterly and Annual
New indicator Yes
Desired performance Citizens having access to government services via optimally functioning
e-Government platforms
Indicator responsibility Deputy Director General: International Affairs
Indicator Harmonisation and coordination of frequency spectrum with neighbouring
countries
Short definition Coordinating of frequency spectrum so as to allow for zero interference
and optimal harmonization with neighbouring countries
Purpose/importance To ensure zero interference in terms of frequency spectrum with
neighbouring countries through entering into bilateral agreements
Source/collection of
data
Quarterly progress reports and bilateral agreements
Method of calculation Analysis of implementation reports and bilateral agreements
Data limitations None
Type of indicator Outcome
Calculation type Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance Zero frequency spectrum interference and improvement in bilateral
relations with neighbouring countries
Indicator responsibility Deputy Director General: International Affairs
Indicator Improvement in connectivity and financial services in rural and
underserviced areas through collaboration with the ITU and UPU
Short definition Collaborating with the ITU and UPU to improve ICT connectivity and
access to financial services in the rural and underserved areas
Purpose/importance To bridge the digital and financial divide through collaborating with the ITU
and UPU on relevant programmes.
Source/collection of
data
Quarterly progress reports
Method of calculation Analysis of relevant implementation reports regarding ICT connectivity and
access to financial services in the rural and underserved areas.
Data limitations None
Type of indicator Outcome
Calculation type Cumulative
Reporting cycle Quarterly and Annual
New indicator No
Desired performance Increased ICT connectivity and access to financial services in rural and
underserviced areas
Indicator responsibility Deputy Director General: International Affairs
Indicator title Improvement in sub-regional postal services
Short definition Implementing of relevant UPU projects to improve sub-regional postal
services
Purpose/importance To contribute to an improvement in the sub-regional postal services
through UPU projects in collaboration with SAPO
Source/collection of
data
ICT Trade and Investment programme implementation reports
Method of calculation Analysis of the ICT Trade and Investment programme implementation
reports
Data limitations None
Type of indicator Outcome
Calculation type Cumulative
Reporting cycle Quarterly and Annual
New indicator No
Desired performance A major improvement in sub-regional postal services
Indicator responsibility Deputy Director General: International Affairs
39
PROGRAMME 3: POLICY, RESEARCH AND CAPACITY DEVELOPMENT
Indicator Approved Rapid Deployment Policy that promoted ICT infrastructure roll-out
Short definition Developing and implementing the Rapid Deployment Policy
Purpose/importance To ensure speedy roll-out of ICT infrastructure through the implementation of the
Rapid Deployment Policy
Source/collection of data Quarterly performance reports and Parliamentar y reports/minutes
Method of calculation Analysis of performance reports regarding implementing the Rapid
Deployment Policy
Data limitations None
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance Optimal roll-out of ICT infrastructure, inclusive of Broadband infrastructure
so as to contribute to socio- economic development.
Indicator responsibility Deputy Director General: ICT Policy and Strategy
Indicator Capacity building programmes implemented in all identified sites
focused at improving skills and widening opportunities for participation
Short definition Implementing ICT Capacity development programmes towards
ensuring digital opportunities
Purpose/importance To develop and implement ICT Capacity development programmes
focused on supporting community development, health and education
so as to promote digital inclusion.
Source/collection of data Quarterly progress reports
Method of calculation Analysis of quarterly progress reports on implementation of ICT Capacity
Development Programmes
Data limitations None
Type of indicator Outcome
Calculation type Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance Implementation of Digital Opportunities within the Broadband
Programme
Indicator responsibility Deputy Director General: ISAD and Research
40
Indicator Information Ethics Programmes implemented in all identified sites
focused at connecting society and increasing e-literacy
Short definition Increasing e-Literacy toward building an inclusive information society
Purpose/importance To build an inclusive information society through implementing targeted
information ethics programmes across all Provinces
Source/collection of data Quarterly progress reports on increasing e-Literacy
Method of calculation Analysis of quarterly progress reports
Data limitations None
Type of indicator Outcome
Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance Building of an inclusive information society
Indicator responsibility Deputy Director General: ISAD and Research
Indicator Mainstreaming programmes implemented in line with departmental
priority projects, focusing on Gender Equity, Children’s Empowerment
and Protection, Youth Development and Disability
Short definition Mainstreaming of Gender Equity, Children’s Empowerment and
Protection, Youth Development and Disability into the programmes and
projects of the DTPS
Purpose/importance To ensure that all programmes and projects of the DTPS are
inclusive and adhere to targets related to gender equity, children’s
empowerment and protection, Youth Development and Disability.
Source/collection of data Quarterly progress reports
Method of calculation Analysis of quarterly progress reports on Gender Equity, Children’s
Empowerment and Protection, Youth Development and Disability
Programmes
Data limitations None
Type of indicator Outcome
Calculation type Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance All DTPS programmes cater for issues and targets related to women,
children, youth and persons with disabilities.
Indicator responsibility Deputy Director General: ISAD and Research
41
Indicator Approved roaming policy direction aimed at visibly reducing the cost to
communicate
Short definition Developing and implementing Policy direction on national roaming
costs
Purpose/importance To reduce the cost to communicate through developing and
implementing a Policy direction on national roaming costs
Source/collection of data Quarterly progress reports
Method of calculation Analysis of quarterly progress reports on developing and implementing
policy direction on National Roaming costs
Data limitations None
Type of indicator Impact
Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance Reduction in the cost to communicate thus benefiting all citizens
Indicator responsibility Deputy Director General: ICT Policy and Strategy
Indicator Approved Local loop strategy aimed at reducing communication costs
across multiple platforms
Short definition Developing and implementing a strategy on the Local Loop to reduce
the cost to communicate
Purpose/importance To reduce the cost to communicate through developing and
implementing a Local Loop Strategy
Source/collection of data Quarterly progress reports
Method of calculation Analysis of quarterly progress reports on developing and implementing
a strategy on the Local Loop to reduce the cost to communicate
Data limitations None
Type of indicator Outcome
Calculation type Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance Reduction in the cost to communicate thus benefiting all citizens
Indicator responsibility Deputy Director General: ICT Policy and Strategy
42
Indicator Approved policy direction aimed at visibly reducing the cost of data
usage
Short definition Developing and implementing a policy directive on reducing data
costs
Purpose/importance To reduce the cost to communicate through developing and
implementing a policy directive on reducing data costs
Source/collection of data Quarterly progress reports
Method of calculation Analysis of quarterly progress reports on implementation of policy
directive on cost to communicate
Data limitations None
Type of indicator Outcome
Calculation type Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance Reduction in the cost to communicate thus benefiting all citizens
Indicator responsibility Deputy Director General: ICT Policy and Strategy
Indicator Monitoring and evaluation reports that inform the impact of the
implementation of interventions to reduce the cost to communicate
Short definition Monitoring and evaluating the impact of previous and current
interventions aimed at reducing the cost to communicate
Purpose/importance To assess the level of effectiveness and the impact of policy and
legislation aimed at reducing the cost to communicate
Source/collection of data Quarterly M&E progress reports on reducing cost to communicate
Method of calculation Analysis of quarterly progress reports
Data limitations None
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance Reduction in the cost to communicate thus benefiting all citizens
Indicator responsibility Deputy Director General: ICT Policy and Strategy
43
Indicator Approved White Paper on National Integrated ICT Policy that informs the
legislative programme
Short definition Developing and implementing a Legislative programme that is informed
by the approved White Paper on National Integrated ICT Policy
Purpose/importance To develop an all encompassing comprehensive White Paper on
National Integrated ICT Policy taking into accounts all relevant ICT sub-
sectors
Source/collection of data Quarterly progress reports on implementing a legislative programme of
National Integrated ICT Policy
Method of calculation Analysis of quarterly progress reports
Data limitations None
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance A policy and regulatory environment that is relevant and aimed at
contributing to socio- economic growth and development
Indicator responsibility Deputy Director General: ICT Policy and Strategy
Indicator Amended Alternative Dispute Resolution Regulations
Short definition Amending of existing regulations related to Alternative Dispute Resolution
Purpose/importance To include additional second level domains in the current Alternative
Dispute Resolution Regulations
Source/collection of data Data from the ICT information management repositor y
Method of calculation Quarterly progress reports on Alternative Dispute Resolution
Data limitations Analysis of quarterly progress reports
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance Improvement in the alternative dispute resolutions through revised
regulations
Indicator responsibility Deputy Director General: ICT Policy and Strategy
44
Indicator A fully functional ICT B-BBEE Council to promote ICT B-BBEE Sector
compliance
Short definition Establishing and operationalising the ICT B-BBEE Council
Purpose/importance To establish the ICT B-BBEE Council to oversee and monitor the
implementation of the ICT BEE Sector Code by the ICT sector
Source/collection of data ICT B-BBEE Council reports
Method of calculation Analysis of reports provided by the ICT B-BBEE Council
Data limitations None
Type of indicator Outcome
Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance To increase broad based participation of previously disadvantaged
persons in the economy through promoting equal opportunity in the ICT
Sector
Indicator responsibility Deputy Director General: ICT Policy and Strategy
Indicator Approved Digital entrepreneurship programme implemented for all
identified sites
Short definition Developing and implementing a Digital entrepreneurship programme
that promotes adoption and usage of ICTs by SMMEs
Purpose/importance Digital entrepreneurship programme to enhance ICT adoption and
usage by SMMEs developed
Source/collection of data Project Implementation Reports on a Digital Entrepreneurship
programme that promotes adoption and usage of ICTs by SMMEs
Method of calculation Quarterly progress reports
Data limitations None
Type of indicator Outcome
Calculation type Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance Increase in e-commerce through ICT adoption and usage by SMMEs
Indicator responsibility Deputy Director General: ICT Information Society Development and
Research
45
Indicator Updated, relevant and reliable ICT research data and statistics that
informs and supports policy development
Short definition Developing and implementing a programme focused on conducting
relevant ICT Research
Purpose/importance To ensure availability of reliable and accurate ICT statistics through
developing and implementing an ICT Research Agenda
Source/collection of data ICT research reports
Method of calculation Quarterly progress reports on developing and implementing a
programme focused on conducting relevant ICT research
Data limitations None
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance Development of ICT policies and strategies for economic growth and
global competitiveness that are informed by extensive ICT research
Indicator responsibility Deputy Director General: ISAD and Research
Indicator Approved and Implemented National Address System Policy
Short definition To implement a policy aimed at uniformly rolling out the National
Address
System
Purpose/importance To provide physical addresses to all South Africans particularly in rural
areas.
Source/collection of data Progress reports and Parliamentary reports/minutes on the rolling out of
the National Address System
Method of calculation Analysis of progress reports and reports from parliamentary processes
Data limitations None
Type of indicator Outcome
Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance Enhanced socio-economic development through providing physical
addresses to all South Africans particularly in rural areas.
Indicator responsibility Deputy Director General: ICT Policy and Strategy
46
Indicator Approved and implemented Philatelic Strategy and Annual and
Commemorative Stamp Programme
Short definition Developing and facilitating implementation of the Philatelic Strategy
and Annual and Commemorative Stamp Programme
Purpose/importance To improve the Postal Sector through ensuring development
and implementation of the Philatelic Strategy and Annual and
Commemorative Stamp Programme
Source/collection of data Quarterly progress reports on the implementation Philatelic Strategy and
Annual and Commemorative Stamp Programme
Method of calculation Analysis of quarterly progress reports
Data limitations None
Type of indicator Outcome
Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance Growth and sustainability of the Postal sector
Indicator responsibility Deputy Director General: ICT Policy and Strategy
Indicator Approved and implemented policy directive on the regulation of ETOEs
and Re-mailing
Short definition Developing and facilitating implementation of the policy directive on the
regulation of ETOEs and Re-mailing
Purpose/importance To improve the Postal Sector through ensuring development and
implementation of the policy directive on the regulation of ETOEs and Re-
mailing
Source/collection of data Quarterly progress reports on implementation of the policy directive on the
regulation of ETOEs and Re-mailing
Method of calculation Analysis of quarterly progress reports
Data limitations None
Type of indicator Outcome
Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance Growth and sustainability of the Postal sector
Indicator responsibility Deputy Director General: ICT Policy and Strategy
47
Indicator ICT uptake and usage by government, individuals and enterprises
Short definition Developing and implementing the e-Strategy to increase ICT uptake
and usage
Purpose/importance To increase ICT uptake and usage by government, individuals and
enterprises through the development and implementation of a National
e-Strategy
Source/collection of data Quarterly progress reports on implementing the e-Strategy to increase the
ICT uptake and usage
Method of calculation Analysis of quarterly progress reports
Data limitations None
Type of indicator Outcome
Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance An inclusive information society and knowledge economy
Indicator responsibility Deputy Director General: ISAD and Research
PROGRAMME 4: ICT ENTERPRISE DEVELOPMENT AND SOE OVERSIGHT
Indicator Approved ICT SMME Support Programme focused at the growth and
sustainability of SMMEs within the ICT Sector
Short definition Developing and implementing an ICT SMME Support programmes
focused at ICT SMMEs
Purpose/importance To promote the advancement and sustainability of ICT SMMEs
Source/collection of data Quarterly progress reports
Method of calculation Analysis of quarterly progress reports on implementing an ICT SMME
Support programme focused at ICT SMMEs
Data limitations None
Type of indicator Outcome
Calculation type Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance Growth and sustainability of ICT SMMEs so as to contribute to job
creation and economic development
Indicator responsibility Deputy Director General: ICT Enterprise Development and SOE Oversight
48
Indicator Fully operational and licensed Postbank with a full Board compliment
Short definition To coordinate the corporatisation of the Postbank
Purpose/importance To provide financial services for the underserved and unbanked through
the Postbank
Source/collection of data Quarterly progress reports
Method of calculation Analysis of quarterly progress reports on corporatization of the Postbank
Data limitations None
Type of indicator Outcome
Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance Provision of financial ser vices to the underser ved and unbanked so as
to promote economic development
Indicator responsibility Deputy Director General: ICT Enterprise Development and SOE
Oversight
Indicator Four updated monitoring reports on deployment of Postal infrastructure
Short definition Monitoring and reporting on the deployment of postal infrastructure
Purpose/importance To increase universal access to postal services through the deployment
of Postal infrastructure
Source/collection of data Quarterly progress reports
Method of calculation Analysis of quarterly M&E progress reports on the deployment of Postal
infrastructure
Data limitations None
Type of indicator Outcome
Calculation type Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance Increase in access to postal services with specific focus on the under
serviced areas
Indicator responsibility Deputy Director General: ICT Enterprise Development and SOE
Oversight
49
Indicator Reviewed mandates and funding models of SOCs
Short definition Optimal functioning of SOCs through revised mandates and funding
models
Purpose/importance To ensure that SOCs are optimally functional in delivering on governments
objectives
Source/collection of data Quarterly progress reports on optimal functioning of SOCs
Method of calculation Analysis of quarterly progress reports
Data limitations None
Type of indicator Outcome
Calculation type Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance SoCs that are seamlessly efficient, effective and sustainable with mandates
aligned to government objectives
Indicator responsibility Deputy Director General: ICT Enterprise Development and SOE
Oversight
Indicator Approved oversight models that promote proactive and stringent oversight
Short definition Developing and implementing SOC oversight models
Purpose/importance To ensure pro-active and stringent SOC oversight through the development
and implementation of approved oversight models
Source/collection of data Quarterly progress reports on developing and implementing SOCs
oversight models
Method of calculation Analysis of quarterly progress reports
Data limitations None
Type of indicator Outcome
Calculation type Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance SoCs that are seamlessly efficient, effective and sustainable through the
implementation of SOC oversight models
Indicator responsibility Deputy Director General: ICT Enterprise Development and SOE
Oversight
50
PROGRAMME 5: ICT INFRASTRUCTURE SUPPORT
Indicator Connectivity of identified government institutions in line with Digital
Development Plan
Short definition Connecting government institutions prioritizing schools and health
centers
Purpose/importance To increase Broadband roll-out across SA through providing connectivity
to government institutions
Source/collection of data Quarterly progress reports
Method of calculation Analysis of quarterly progress reports on connecting Government schools
and health centers
Data limitations None
Type of indicator Impact
Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance 100% broadband connectivity across South Africa through a four
pronged approach so as to improve socio-economic development
Indicator responsibility Deputy Director General: Infrastructure Support
Indicator Approved roadmap focused on implementation of Digital Future
Strategy in line with Open Access Network
Short definition Implementing an Open Access Network in line with Digital Future
Strategy
Purpose/importance To reduce entry barriers by changing the market structure through
adopting an Open Access Network
Source/collection of data Quarterly progress reports
Method of calculation Analysis of quarterly progress reports on implementation of an Open
Access Network in line with Digital Future Strategy
Data limitations None
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance 100% broadband access across South Africa that is affordable
through a four pronged approach so as to improve socio-economic
development.
Indicator responsibility Deputy Director General: Infrastructure Support
51
Indicator Approved policy direction on spectrum for broadband
Short definition Policy direction that reserves required spectrum for Broadband
Purpose/importance To developed Policy Direction on Spectrum for Broadband to facilitate
universal broadband access and economic development.
Source/collection of data Quarterly progress reports on policy direction that reserves required
Spectrum for Broadband
Method of calculation Analysis of quarterly progress reports
Data limitations None
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance 100% broadband access across South Africa that is affordable
through a four pronged approach so as to improve socio-economic
development
Indicator responsibility Deputy Director General: Infrastructure Support
Indicator Operational cyber security hub that provides a bouquet of required
services
Short definition Cybersecurity hub that is fully capacitated to deliver requires services
Purpose/importance To ensure a secure cyberspace in the interest of citizens, private and
public sectors through the establishment of the Cybersecurity Hub
Source/collection of data Quarterly progress reports
Method of calculation Analysis of quarterly progress reports on Cybersecurity Hub capacity to
deliver required services
Data limitations None
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance A secure cyberspace through proactive and vigilant Cybersecurity.
Indicator responsibility Deputy Director General: Infrastructure Support
52
Indicator Cybersecurity awareness plan focused on raising awareness within
cyber space
Short definition Implementing the Cybersecurity awareness plan
Purpose/importance To ensure that citizens, the private and public sectors are aware of all
issues related to cyber-threats and Cybersecurity.
Source/collection of data Quarterly progress reports on implementation of Cybersecurity
awareness plan
Method of calculation Analysis of quarterly progress reports
Data limitations None
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance A secure cyberspace through proactive and vigilant Cybersecurity
awareness.
Indicator responsibility Deputy Director General: Infrastructure Support
Indicator Approved Internet Strategy aimed at increasing socio-economic growth
Short definition Developing and implementing a strategy to increase internet uptake
and usage, awareness and penetration
Purpose/importance To increase the uptake, usage and general awareness of the internet so
as to leverage on the internet as a socio-economic development tool
Source/collection of data Project progress reports
Method of calculation Quarterly progress reports on developing and implementing a strategy
to increase internet uptake and usage, awareness and penetration
Data limitations None
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance Increased internet access and usage
Indicator responsibility Deputy Director General: Infrastructure Support
53
Indicator Participation plan and framework for WRC that ensures structured
preparation and implementation of WRC outcomes
Short definition WRC participation plan that ensure fruitful preparation, participation and
implementation of WRC outcomes
Purpose/importance To develop and lobby SA positions and review SA Radio Frequency Plan
and Policy in line with WRC outcomes
Source/collection of data Project progress reports on participation and implementation of WRC
outcomes
Method of calculation Quarterly progress reports
Data limitations None
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance Efficient and effective usage of the National Radio Frequency Spectrum
Indicator responsibility Deputy Director General: Infrastructure Support
54
ACCRONYMS AND
ABBREVIATIONS
55
Acronyms and Abbreviations
2D 2-dimensional
3D 3-dimensional
ADR Alternative Dispute Resolution
APP Annual Performance Plan
BBBEE Broad-Based Black Economic Empowerment
DIRCO Department of International Relations and Cooperation
DST Department of Science and Technology
DTH-s Direct-To-Home Satellite
DTPS Department of Telecommunications and Postal Services
DTT Digital Terrestrial Television
DoC Department of Communications
Dr Doctor
ECT Electronic Communications and Transactions Act
e.g. For Example
etc Etcetera
FIRST Forum For Incidents Response Security Teams
Hon Honourable
HR Human Resources
ICT Information Communications and Technology
ICTs Information Communications and Technologies
IT Information Technology
ITU International Telecommunications Union
iNeSI Ikamva National eSkills Institute
LTE Long Term Evolution
MP Member of Parliament
MTEF Medium Term Expenditure Framework
NB Note well
NEMISA National Electronic Media Institute of South Africa
PMO Project Management Office
PoP Point of Presence
PoPs Points of Presence
Prof Professor
56
Pty Ltd Proprietary limited
R&D Research and Development
SA South Africa
SABC South African Broadcasting Corporation
SAPO South African Post Office
SITA State Information Technology Agency
SLA Service Level Agreement
SMME Small Medium Micro Enterprise
SMMEs Small Medium Micro Enterprises
SOC State Owned Company
SOCs State Owned Companies
SOE State Owned Enterprise
TA Transaction Advisor
TV Television
UPU Universal Postal Union
USAASA Universal Service and Access Agency of South Africa
WiMA Worldwide Interoperability for Microwave Access
WRC World Radio Conference
.za DNA Domain Name Authority
57
NOTES
58
NOTES
Department of Telecommunications and Postal Services
iParioli Office Park, 399 Jan Shoba Street, Hatfield, Pretoria
Private Bag X860, Pretoria, 0001
Tel: +27 12 427 8000
www.dtps.gov.za
doc_300321040.pdf
2015-2019 Strategic Plan Department Telecommunications and Postal Services South Africa
It is hereby certified that this Strategic Plan:
Was developed by the Management of the Department of Telecommunications and Postal Services
under the guidance of Dr Siyabonga Cwele, MP.
Takes into account all the relevant policies, legislation and other mandates for which the Department
of Telecommunications and Postal Services is responsible.
Accurately reflects the strategic outcome-oriented goals and objectives which the Department
of Telecommunications and Postal Services will endeavour to achieve over the period 2015-2019.
Dr Sam Vilakazi
Acting Chief Financial Officer Signature
Mr. Farhad Osman
Head Official responsible for Planning Signature
Ms Rosey Sekese
Accounting Officer Signature
Approved by:
Dr Siyabonga Cwele, MP
Executive Authority Signature
OFFICIAL SIGN-OFF
TABLE OF CONTENTS
2015/2019 STRATEGIC PLAN 1
FOREWORD BY THE MINISTER OF TELECOMMUNICATIONS AND POSTAL SERVICES 2
INTRODUCTION BY THE DEPUTY MINISTER 4
OVERVIEW BY THE DIRECTOR-GENERAL 6
PART A: STRATEGIC OVERVIEW 8
ORGANISATIONAL STRUCTURE 9
1. VISION 10
2. MISSION 10
3. VALUES 10
4. LEGISLATIVE AND OTHER MANDATES 10
4.1 CONSTITUTIONAL MANDATES 10
4.2 LEGISLATIVE MANDATES 11
4.3 PLANNED POLICY INITIATIVES 13
5. SITUATIONAL ANALYSIS 14
5.1 PERFORMANCE ENVIRONMENT 14
5.2 ORGANISATIONAL ENVIRONMENT 14
5.3 DESCRIPTION OF THE STRATEGIC PLANNING PROCESS 15
6. STRATEGIC OUTCOME-ORIENTED GOALS 17
PART B: STRATEGIC OBJECTIVES 18
7. 2015-2019 STRATEGY MAP 19
8. STRATEGIC OBJECTIVES PER PROGRAMME, RESOURCE CONSIDERATIONS
AND RISK MANAGEMENT 20
PART C: LINKS TO OTHER PLANS 32
9. LINKS TO THE LONG-TERM INFRASTRUCTURE AND OTHER CAPITAL PLANS 33
10. CONDITIONAL GRANTS 33
11. PUBLIC ENTITIES 33
12. PUBLIC PRIVATE PARTNERSHIPS (PPP) 35
ANNEXURE E: TECHNICAL INDICATOR DESCRIPTIONS 36
ACRONYMS AND ABBREVIATIONS 55
2015/2019
STRATEGIC PLAN
1
2
It is my pleasure as the Minister of Telecommunications and Postal Services,
to write the first Foreword for the Strategic Plan of the Department.
President Jacob Zuma announced the establishment of the Department
following the national elections of May 2014, signifying the importance
Government places on the use of Information and Communication
Technologies to facilitate the improvement of service delivery to citizens
and modernise society.
The Department is therefore focused on modernising society through the
roll-out of Postal and Postbank services, Broadband, e-Government and
Cybersecurity. One of the ultimate goals is also to lower the costs of using
and delivering services through modern technology.
The postal services sector is at the centre of Government’s efforts to
create a more inclusive society. The strong postal infrastructure and the
wide reach of the SA Post Office gives South Africans more avenues to
access Government services. A strong and sustainable Post Office is
crucial to moving the country forward that is why the Government will continue to support the turnaround of
the Post Office. Amongst other things, the turnaround will address the labour environment, and return the Post
Office to efficient delivery of services to citizens.
The Government will increasingly use the vast postal network to deliver services to the people. In this regard,
all Post Offices will be integrated and connected to the broadband network to enable them to deliver
government services.
One of the decisive steps that we are taking towards creating an inclusive knowledge society is the rollout
of broadband, over time, to all our citizens. This year we will start with Phase 1 of broadband rollout by
connecting health facilities, schools and other government institutions in poor communities. These identified
district municipalities are Dr Kenneth Kaunda in the North West, Gert Sibande in Mpumalanga, OR Tambo in the
Eastern Cape, Pixley ka Seme in the Northern Cape, Thabo Mofutsanyane in the Free State, Umgungundlovu
and Umzinyathi in KwaZulu-Natal and Vhembe in Limpopo. If we fail to extend broadband services to the
poor, the effect would be worse than Apartheid. Scars caused by this exclusion would be permanent and
very deep.
The pilot sites for Phase 1 of broadband rollout coincide with the pilot sites for the National Health Insurance.
This means that we have to up-skill civil servants in those areas to be able to use the modern tools available
to them to improve the way they deliver services. Over the next five years, we will incrementally encourage
other frontline services departments to increase their use and uptake of technology. These departments
include the Departments of Health, Home Affairs, Police, Traffic, Justice, Social Development and Education.
As we mark 60 years of the Freedom Charter, we also look forward to unveiling the White Paper on Integrated
ICT Policy. The process to develop this White Paper has been consultative and inclusive. The White Paper
takes into account developments over the past years and projects policies that we will need to remain at the
cutting edge of technological advancement and social development, etc.
Whilst the new Department will continue to derive its mandate from, above all, the Constitution of the Republic
of South Africa, 1996 (Act 108 of 1996), the Public Service Act, 1994 (Act 103 of 1994) as amended, and the
Public Finance Management Act, 1999 (Act 1 of 1999) as amended, it is important to note that following
the reconfiguration of the Department which resulted in the transfer of the State Information and Technology
Agency (SITA) and Broadband lnfraco to the Department, we now have to take cognizance of a broader
legislative mandate that includes the following Acts of Parliament, among others:
FOREWORD BY THE MINISTER OF TELECOMMUNICATIONS
AND POSTAL SERVICES
HON. DR SIYABONGA CWELE, MP
• State Information Technology Agency Act, 1998 (Act No. 88 of 1998)
• Broadband lnfraco Act, No. 33 of 2007.
Furthermore, the Department is responsible for relevant sections of the Electronic Communications Act, 2005
(Act No. 36 of 2005) as well as relevant sections of the Independent Communications Authority of South
Africa, 2000 (Act No. 13 of 2000), as confirmed by the Presidential Proclamation in the Government Gazette
No. 38280 dated 02 December 2014.
Our mandate, therefore, has expanded and not narrowed, and this will necessitate that the Department
takes the necessary steps to adapt to this broadened mandate. I want to make an undertaking that Deputy
Minister Hlengiwe Mkhizwe and I will do all in our power to assist the Department adapt as quickly as possible,
whilst continuing to make inroads in the challenges that we have to meet as a Department so as to help
South Africa move forward.
Thank you
HON. DR SIYABONGA CWELE, MP
EXECUTIVE AUTHORITY
3
INTRODUCTION BY THE DEPUTY MINISTER OF
TELECOMMUNICATIONS AND POSTAL SERVICES
HON. PROF. HLENGIWE BUHLE MKHIZE, MP
Information and Communications Technologies (ICT) are a key driver
to bridging the digital divide and act as a means to accelerate socio-
economic development. Government has earmarked ICTs to facilitate
higher and faster economic growth, opening opportunities for new
industries and black industrialists and modernizing the delivery of social
and economic services over the next five years.
This focus will help accelerate the creation of an inclusive knowledge
economy and a connected society as we work towards realizing the
goals of the National Development Plan.
Yet, the challenge of making these services affordable, accessible
and reliable still remains. It is a privilege to be part of a Department with
a mandate that can make a huge impact on the lives of the people
of our country.
One of the key focus areas of the Department is to ensure that the
underserviced areas in our society get connected. In this regard, we have prioritised the connectivity of
schools as one of the first public infrastructure to be connected as they play a strategic role in our society and
is critical to the future of our youth and country. Through the availability of broadband connectivity in schools,
we can leverage on the benefits of using ICTs in order to enhance the learning and teaching experiences.
Importantly, we are using the benefits of technology to level the playing fields between students in rural areas
and those in affluent schools.
Following the Cabinet approval of SA Connect, our National Broadband Policy, extensive groundwork has
already been concluded so as to ensure seamless broadband rollout. The Minister has mentioned some
of the work that is being done in this regard. As we accelerate the rollout of broadband, we must avoid
duplication of infrastructure and resources because as a country, we can’t afford it.
Whilst focus has been put on making sure that children and the youth in general have access to ICT, a
critical emphasis will be given to the vulnerable groups in our society especially the disabled and women.
In this regard, the Department will be implementing mainstreaming programmes in line with departmental
priority projects, focusing on Gender Equity, Children’s Empowerment and Protection, Youth Development
and Disability. Key to this is the implementation of the Mobinet and Techno Girl projects which are focused
at ICT and gender mainstreaming as well as the promotion of ICT and Children mainstreaming through the
implementation of Child Online Protection programmes across all Provinces.
Furthermore, ICT and Youth mainstreaming will be promoted through the implementation of e-Social Cohesion
Programme across all Provinces targeting identified National Health Insurance sites. The Department will also
focus on the ICT and Disability mainstreaming through the implementation of the ICT Accessibility Programme
within 13 identified national disability organisations in support of SA Connect. We remain unflinchingly
committed to using ICTs to empower women and all vulnerable groups as we create an inclusive and just
society.
Another critical deliverable for the Department would be the finalization of the National e-Strategy. Though
ICTs have the potential to facilitate South Africa’s economic development and contribute to job creation and
poverty alleviation, ICT uptake & usage by government, citizens and businesses is relatively low in comparison
4
with South Africa’s peers/comparator countries. The National e-Strategy is therefore focused at providing
forward looking strategic direction for the implementation of the ICT Vision for South Africa. The National
e-Strategy will serve as a basis to set a national agenda on ICT in line with the National Development Plan
Vision 2030.
Following the reconfiguration process, the Department needs to integrate two very important state-owned
entities, the State IT Agency (SITA), and Broadband Infraco, into the fold. These two institutions are critical on
two spheres:
• SITA needs to assist the State and various departments to derive value from state IT expenditure, as well as
assisting the country achieve the e-Governance initiative that began more than a decade ago. This is at
the heart of Government’s efforts and strategy to modernize service delivery to citizen. Ultimately we are
one government, and our citizens need to experience this government as such, whether it is at a local,
district, provincial or national level, and SITA has done a lot in its formative and subsequent years to drive
the country steadily, and teethingly at times, towards this goal of one government, using ICT.
• Broadband Infraco, alongside Telkom and other Government agencies, will play an important part in
rolling out fixed-line broadband.
The new financial year will also be an important one in the life of the Postbank, an important entity whose
policy mandate is to ensure that millions of our unbanked South Africans have access to banking services
that are affordable, accessible and help us close the inequality gap. Within this broader theme of universal
service and access, the Postbank will lead the expansion of access to banking services to the majority of
citizens, mainly in rural South Africa.
I want to take this opportunity to ensure the DG, her management team and the staff of the Department of
the unstinting support of the Minister and myself in the task ahead.
Thank you
HON. HLENGIWE BUHLE MKHIZE, MP
DEPUTY MINISTER
5
OVERVIEW BY THE DIRECTOR-GENERAL
MS. ROSEY SEKESE
The 2014/15 financial year has been one of the most significant years in
the history of the Department. Following the May 2014 National Elections,
the President pronounced the establishment of the National Department
of Telecommunications and Postal Services. Accordingly, the following
Presidential Proclamations in Government Gazette No. 37839 dated 15
July 2014 and Government Gazette No. 38280 dated 02 December
2014, confirmed the transfer of administration, powers and functions
entrusted by specific legislation to the Ministry of Telecommunications
and Postal Services and the newly formed Ministry of Communications.
The reconfiguration of the Department also resulted in the transfer of the
State Information Technology Agency (SITA) as well as Broadband Infraco
to the newly established Department of Telecommunica-tions and Postal
Services.
The reconfiguration of the Department required a revision of the
Department’s Strategic Plan with specific reference to its current Strategic
Goals and Objectives in relation to changes in the Department’s legislative
mandate and associated functions. The Strategic planning process had to also take into account, amongst
others, the Medium Term Strategic Framework, the National Development Plan as well as the Department’s
contributions to relevant Government outcomes.
In fulfilling its mandate as well as to respond to the MTSF and optimally contribute to Government outcomes,
the Department identified several key priority programmes for implementation over the medium term. The
apex of such priorities is the implementation of SA Connect, South Africa’s National Broadband Policy which
aims to provide affordable, ubiquitous broadband so as to meet the diverse needs of public and private
users, formal and informal business, consumers and citizens. Following the Cabinet approval of SA Connect
in December 2013, the Department worked tirelessly towards the development of implementation plans
for the four pillars of SA Connect, namely, Digital Readiness, Digital Development, Digital Future and Digital
Opportunities.
In the medium-term, the Department will focus on implementing Phase 1 and Phase 2 of the Digital
Development plan aimed at providing connectivity to identified government institutions including schools
and health centres. In terms of Digital Future, focus will be on the establishment of a wholesale open access
network, while concerted efforts will be made in terms of Digital Readiness through ensuring enabling policy
& regulatory frameworks and institutional capacity. With regards to Digital opportunities, the Department will
focus on improving ICT skills & institutional capability, R&D, innovation & entrepreneurship as well as content
and applications through the development and implementation of ICT Capacity building programmes
focused on supporting community development, health and education sectors.
Priority will also be given to the development and implementation of the Digital entrepreneurship programme
to enhance ICT adoption and usage by SMMEs. Over the medium-term, in an effort to improve the socio-
economic benefits from the use of spectrum the Department will also fulfil its obligations in terms of reviewing
the National Radio Frequency Spectrum Policy and the National Radio Frequency Plan taking into account
the outcomes of the World Radio Conference -2015.
Reducing the cost to communicate while also focusing on improving the quality of services remains high
on the Department’s agenda. The Department will therefore focus on issuing Policy Directives on National
Roaming as well as Data Pricing. The development and implementation of the Local Loop Strategy will also
be prioritized over the medium-term while the Department will monitor and evaluate the impact of its policy
interventions on reducing the cost to communicate.
A key pillar of our Legislative Programme would be to finalise and gazette the White Paper on National
Integrated ICT Policy. Following the Cabinet approval of the Green Paper in December 2013, extensive
6
work in terms of public consultation and the development of the draft White Paper has been completed.
The final White Paper on National Integrated ICT Policy will inform the implementation of key policies and
legislation which will promote convergence of relevant ICT sub-sectors as well as ensure a stable ICT policy
and regulatory environment.
Given the reconfiguration of the Department, a priority focus area, more than ever before, is the growth and
sustainability of the Postal sector as a whole. From a policy perspective, focus will be given to developing the
National Address System Policy, the Policy directive on the regulation of Extra Terrestrial Offices of Exchange
(ETOEs) and Re-mailing as well as the development of the Philatelic Strategy and Annual and Commemorative
Stamp Programme. From a shareholder oversight perspective, the Department will play a significant role in
facilitating, supporting as well as monitoring and evaluating the implementation of SAPO’s turn-around plan.
In an effort to provide banking services to the unbanked thus promoting socio-economic inclusion and
development, the Department will also facilitate corporatization of the Postbank.
Following the reconfiguration of the Department, another key programme that has come high on the agenda
is that of e-Government. Providing citizens with access to government services is crucial to improving the lives
of our people by ensuring easy access to government services. Therefore, as part of the review of mandates
and funding models of our State Owned Companies, the Department will prioritise the review of the mandate
and funding model of SITA as it is a significant cog in the e-Government programme. Furthermore, as part
of the implementation of the Digital Development strategy, connectivity will be provided to government
institutions while the development of the e-Strategy will further address all aspects of promoting e-Government.
With a revised focus and renewed energy, the Department is looking forward to taking on the challenge of
delivering on our priorities. I would like to thank team DTPS for the way they have forged forward in this time of
change and look forward to their support in delivering on our priorities.
MS ROSEY SEKESE
DIRECTOR-GENERAL
7
STRATEGIC OVERVIEW
PART A
8
ORGANISATIONAL STRUCTURE
9
STRATEGIC OVERVIEW
1. Vision
South Africa as a global leader in the development and use of information and communication technologies
for socio-economic development.
2. Mission
Building a better life for all through an enabling and sustainable world class information and communication
technologies environment.
3. Values
• Transparency;
• Respect;
• Accountability;
• Fairness;
• Integrity;
• Excellence; and
• Innovation.
4. Legislative and other mandates
4.1 Constitutional mandates
The newly formed Department of Telecommunications and Postal Services (DTPS) was created to focus
on “Modernising the economy and economic infrastructure to bring the cost down through the roll-out of
Broadband, e-Government, Cybersecurity, Postal, and Postbank services”
Consequently the core functions of the Department of Telecommunications and Postal Services are:
• To develop Telecommunications and Postal policies and legislation that create conditions for an
accelerated and shared growth of the South African economy, which positively impacts on the well-being
of all our people and is sustainable;
• To ensure the development of robust, reliable, secure and affordable ICT infrastructure that supports and
enables the provision of a multiplicity of applications and services to meet the needs of the country and
its people;
• To contribute to the development of an inclusive information society which is aimed at establishing South
Africa as an advanced information-based society in which information and ICT tools are key drivers of
economic and societal development;
• To enhance the capacity of, and exercise oversight over, State Owned Companies (SOCs) as the delivery
arms of Government; and
• To fulfil South Africa’s continental and international responsibilities in the ICT field.
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4.2 Legislative mandates
Following the May 2014 National Elections, the President pronounced the establishment of the National
Department of Telecommunications and Postal Services. Accordingly, the following Presidential Proclamations
in Government Gazette No. 37839 dated 15 July 2014 and Government Gazette No. 38280 dated 02
December 2014, confirmed the transfer of administration, powers and functions entrusted by specific
legislation to the Ministry of Telecommunications and Postal Services and the newly formed Ministry of
Communications.
The reconfiguration of the Department also resulted in the transfer of the State Information Technology Agency
(SITA) as well as Broadband Infraco to the newly established Department of Telecommunications and Postal
Services.
As a result of the above-mentioned Presidential Proclamations, the Legislative mandate of the Department of
Telecommunications and Postal Services is embedded in the following legislations:
Name of Act Purpose
Sentech Act, 1996 (Act No. 63 of 1996) To provide for the transfer of all the shares of the South African
Broadcasting Corporation in Sentech (Pty.) Ltd. to the State;
for the conversion of Sentech (Pty.) Ltd. from a private to a
public company, Sentech Ltd.; for the control of Sentech Ltd.;
and for matters connected therewith.
Former States Posts and
Telecommunications Act, 1996 (Act No.
5 of 1996)
To provide for the integration of the departments of posts
and telecommunications of the former Republics of Transkei,
Bophuthatswana, Venda and Ciskei with Telkom SA Limited
and the South African Post Office Limited; and to provide
for the transfer of the postal and the telecommunications
enterprises conducted by those departments as well as
certain land used by them for that purpose to the said
companies; and to provide for matters connected therewith
Former States Broadcasting
Reorganisation Act, 1996 (Act No. 91 of
1996
To provide for the integration of the departments of posts
and telecommunications of the former Republics of Transkei,
Bophuthatswana, Venda and Ciskei with Telkom SA Limited
and the South African Post Office Limited; and to provide
for the transfer of the postal and the telecommunications
enterprises conducted by those departments as well as
certain land used by them for that purpose to the said
companies; and to provide for matters connected therewith.
Postal Service Act, 1998 (Act No. 124 of
1998)
To make new provision for the regulation of postal services;
for the operational functions of the postal company,
including its universal service obligations; for structural
matters relating to postal services as well as the operation
of the Postbank and National Savings Certificates; and to
consolidate certain provisions relating to the postal company
and amend or repeal others; and to provide for matters
connected therewith.
Department of Communications
Rationalisation Act, 1998 (Act No. 10 of
1998)
To provide for the rationalisation of the Department of
Communications; and to provide for matters connected
therewith.
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12
Name of Act Purpose
Electronic Communications and
Transactions Act, 2002 (Act No. 25 of
2002)
To provide for the facilitation and regulation of electronic
communications and transactions; to provide for the
development of a national e-strategy for the Republic; to
promote universal access to electronic communications and
transactions and the use of electronic transactions by SMMEs;
to provide for human resource development in electronic
transactions; to prevent abuse of information systems; to
encourage the use of e-government services; and to provide
for matters connected therewith.
Electronic Communications Act, 2005
(Act No. 36 of 2005) [Section 3; Section
4(5), Section 5(6), Chapter 9, and
Section 79B]
To promote convergence in the broadcasting, broadcasting
signal distribution and telecommunications sectors and
to provide the legal framework for convergence of these
sectors; to make new provision for the regulation of electronic
communications services, electronic communications
network services and broadcasting services; to provide for
the granting of new licenses and new social obligations; to
provide for the control of the radio frequency spectrum; to
provide for the continued existence of the Universal Service
Agency and the Universal Service Fund; and to provide for
matters incidental thereto.
(NB: The DTPS is only responsible for the relevant sections
indicated in column 1)
Independent Communications Authority
of South Africa, 2000 (Act No. 13 of 2000)
To provide for the establishment of the Independent
Communications Authority of South Africa; to provide for
the dissolution of the Independent Broadcasting Authority
and the South African Telecommunications Regulatory
Authority; to transfer the functions of the latter authorities to
the Independent Communications Authority of South Africa;
to amend the Independent Broadcasting Authority Act, 1993,
the Telecommunications Act, 1996, and the Broadcasting
Act, 1999; and to provide for matters connected therewith.
(NB: The DTPS is only responsible for the relevant sections
as indicated in the Presidential Proclamation, Gazette No.
38280, dated 02 Dec. 2014.)
South African Post Bank Limited Act, 2010
(Act No. 9 of 2010)
To provide for the incorporation of the Postbank Division of
the South African Post Office; to provide for the transfer of
the enterprise of that Division to the Postbank company; to
provide for the governance and functions of the Postbank
company; and to provide for matters connected therewith.
South African Post Office SOC Ltd Act,
2011 (Act No. 22 of 2011 )
To provide for the continued corporate existence of the
South African Post Office and its subsidiaries; to provide for its
governance and staff; and to provide for matters connected
therewith.
State Information Technology Agency
Act, 1998 (Act No. 88 of 1998)
To provide for the establishment of a company that will
provide information technology, information systems and
related services to, or on behalf of, participating departments
and in regard to these services, act as an agent of the South
African Government; and to provide for matters connected
therewith.
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Name of Act Purpose
Broadband Infraco Act, No. 33 of 2007. To provide for the main objects and powers of Broadband
Infraco (Proprietary) Limited; to provide for the borrowing
powers of Broadband Infraco (Proprietary) Limited; to provide
for servitudes and additional rights in favour of Broadband
Infraco (Proprietary) Limited; to provide for the expropriation
of land or any right in land by the Minister on behalf of
Broadband Infraco (Proprietary) Limited; to provide for the
conversion of Broadband Infraco (Proprietary) Limited; into
a public company having a share capital incorporated
in terms of the Companies Act, 1973; and to provide for
matters connected therewith.
In executing its role, the Department is also guided, amongst others, by:-
• The Constitution of the Republic of South Africa, 1996 (Act 108 of 1996);
• The Public Service Act, 1994 (Act 103 of 1994) as amended;
• The Public Finance Management Act, 1999 (Act 1 of 1999) as amended;
4.3 Planned Policy Initiatives
The ICT Policy Review intends to have an integrated policy approach for the communications sector.
The aim of this review is to examine the policies and regulatory frameworks that have underpinned the
communications sector since the democratic dispensation and assess whether the envisaged policy goals
regarding telecommunications, broadcasting, postal services and e-commerce where achieved or not
achieved. To this end the Department has produced the Green Paper National Integrated ICT Policy which
has undergone extensive public consultation following the Cabinet approval. In the 2015/16 financial year,
the Department plans to develop and obtain approval of the White Paper on National Integrated ICT Policy.
Following the gazetting of the final White Paper on National Integrated ICT Policy, a legislative programme
will be developed confirming the development of subsequent legislation as well as relevant legislative
amendments as informed by the White Paper.
5. SITUATIONAL ANALYSIS
5.1 Performance Environment
Following the May 2014 National Elections, the President pronounced the establishment of the National
Department of Telecommunications and Postal Services. Accordingly, the following Presidential Proclamations
in Government Gazette No. 37839 dated 15 July 2014 and Government Gazette No. 38280 dated 02
December 2014, confirmed the transfer of administration, powers and functions entrusted by specific
legislation to the Ministry of Telecommunications and Postal Services and the newly formed Ministry of
Communications. In developing its 2015-2019 Strategic Plan and its 2015/16 Annual Performance Plan, the
Department took into consideration the above-mentioned proclamation with specific reference to changes
in the Department’s legislative mandate and associated functions.
Furthermore, over and above relevant government priorities stemming from the National Development Plan,
and the Medium Term Strategic Framework amongst others, the development of the medium term strategy
also took into consideration the current challenges and opportunities within the ICT Sector. The APP therefore
articulates specific priorities which intend to address such challenges and leverage on identified opportunities.
South Africa boasts one of the most developed broadband markets in Africa. On the access services side,
the market offers myriad wireless and fixed broadband services and has in the past five years seen notable
growth in the number of market players. However, mobile platforms have emerged as the primary mode for
consumer last mile broadband access while the fixed broadband options have stagnated mainly due to
slow fixed infrastructure rollout, relatively high costs of fixed broadband services and fixed-mobile substitution.
However, despite the high growth and promising growth outlook of broadband access services in the country,
there still exists a number of market bottlenecks including slow expansion of infrastructure (in particular
national backbone and backhaul networks), limited growth of new services (e.g. LTE, WiMAX) and relatively
high wholesale and retail prices. Furthermore, there are a handful of large scale broadband infrastructure
and service providers, and these have ‘cherry picked’ the areas in which to invest (understandably focusing
on areas that make commercial sense) leaving the rural and other non-metropolitan areas underserved.
The slow deployment of fixed broadband services (ADSL) and its relatively high costs meant that over the last
five years mobile broadband rapidly became the primary form of broadband access rather than providing
a complementary service to fixed broadband as it has done in mature economies. Despite this take-off in
mobile broadband, South Africa’s penetration remains poor compared to that of other lower-middle-income
countries. South Africa has lost its status as a continental leader in broadband and internet and the last two
decades has seen South Africa’s steady decline on global ICT indices.
Furthermore, the high cost of communication has constrained investment in South Africa as a regional
business hub; in particular investment in large-scale business process outsourcing and similar job-creating
industries has suffered. Despite recent reductions to both fixed and mobile data prices, broadband pricing
remains a barrier to exponential growth in broadband use.
In response to the above-mentioned environment, the Department has revised its Strategic Goals and
Objectives to focus on specific priorities. Key of which is the Broadband Programme which focuses on the
implementation of the SA Connect Policy as well as reducing the cost to communicate.
5.2 Organisational Environment
Subsequent to the establishment of the Department of Telecommunications and Postal Services, which
impacted on the powers and functions entrusted by specific legislation to the Ministry, major internal changes
needed to be affected in terms of both functions and related personnel within the Department.
14
Furthermore, following the 2014 National Elections, the Department had a change in Administration through
the appointment of a new Minister and Deputy Minister. Following the establishment of the Department of
Telecommunications and Postal Services, the Department entered into a reconfiguration process which was
facilitated by the Presidency. The reconfiguration process also involved the former Government Communications
and Information Systems Department which was renamed the Department of Communications as several
key functions as well as relevant State Owned Companies were transferred to the newly created Department
of Communications.
In addition, through the reconfiguration process, the Department of Telecommunications and Postal Services
also acquired two additional State Owned Companies namely the State Information Technology Agency
and the Broadband Infraco. The reconfiguration has made an impact in the Departments’ Programmes as
well as the related budgetary allocations to such Programmes. It is envisaged that the entire reconfiguration
process which includes the transfer of relevant staff members from the Department of Telecommunications
and Postal Services to the Department of Communications will be concluded by the end of the 2014/15
financial year.
5.3 Description of the Strategic Planning Process
The Department of Telecommunications and Postal Services has adopted an integrated Strategic
Management Policy which is based on Figure A below:
Figure A: DTPS Strategic Planning Cycle
The integrated Strategic Management Policy is underpinned by the following principles:
• Promote a culture of structured and informed planning and management of performance excellence
and accountability at all levels in the Department;
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• Be transparent with organisational planning and performance information;
• Provide an effective planning and performance review system;
• Provide early warning system/signs in the case of underperformance;
• Provide relevant and accurate information timeously;
• Easily communicate performance results;
• Define roles and responsibilities for planning and managing performance information; and
• Improve integrated structures, systems, and processes required to conduct planning and manage
performance information within the DTPS.
In terms of the planning cycle the Department undertakes Environmental Scanning which provides the input
required to develop an informed strategic plan taking into consideration all internal and external factors. The
Strategic Plan is further cascaded in the Annual Performance Plan which also allows for costing of priorities
against allocated resources.
Implementation of the Annual Performance Plan ensures the achievement of set objectives and targets.
In order to ensure implementation and periodic reporting of performance, the Annual Performance Plan
unpacks the year one targets into quarterly targets which are implemented and monitored on a quarterly
basis. Furthermore, the Annual Performance Plan informs the development of Programme and Project plans
as well as Operational plans which unpacks quarterly targets into actions steps and deliverables within the
quarters. This detailed level of planning not only allows for proactive and continuous monitoring and evaluation
but also informs the contents of the individual performance agreements thus ensuring alignment between
all levels of planning.
Monitoring and evaluation of the implementation of set targets provides information on progress or lack
thereof and related challenges hindering performance, which directly feeds into the next planning cycle.
In order to ensure optimal monitoring and evaluation, the Department’s Executives present and interrogates
the performance reports on a quarterly basis to evaluate Departmental performance and put in place
immediate mitigating measures to ensure delivery of targets especially in the case where progress is delayed.
6. STRATEGIC OUTCOME-ORIENTED GOALS
Strategic Outcome
Oriented Goal 1
Broadband connectivity that provides secure and affordable access for all
citizens to education, health and other government services and stimulates
economic development.
Goal statement
Achieve the objectives of SA Connect in terms of Broadband onnectivity
through the implementation of the Digital Readiness, Digital Opportunities,
Digital Development and Digital Future strategies.
Strategic Outcome
Oriented Goal 2
Stable ICT Policy and Regulatory Environment that contributes to socio-
economic development of the country
Goal statement
Ensure positive socio-economic impact through proactive development of
relevant ICT policies and legislation that are informed by evidence-based
research
Strategic Outcome
Oriented Goal 3
South Africa has a modern, sustainable and competitive postal and
telecommunications sector
Goal statement
Ensure the growth and sustainability of the SA Postal Sector and inclusive
economic participation and growth through the corporatization of the
Postbank
Strategic Outcome-
Oriented Goal 4
Inclusive Information society & knowledge economy
Goal statement
Increase ICT uptake and usage by government, individuals and enterprises
through the building of an inclusive information society and knowledge
economy
Strategic Outcome
Oriented Goal 5
Optimally functional Department and SOCs that effectively deliver on their
respective mandates
Goal statement
Improve sustainability and performance of SOCs through revised oversight
models and optimize the functioning of the Department in terms of
Information Technology enablers and internal controls.
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STRATEGIC OBJECTIVES
PART B
18
7. 2015 - 2019 Strategy Map
STRATEGIC OUTCOME ORIENTATED GOALS STRATEGIC OBJECTIVES
1. Broadband connectivity that provides
secure and affordable access for all
citizens to education, health and other
government services and stimulates
economic development
1.1 Implement the Digital Development and Digital
Future Programmes in line with SA Connect
1.2 Implement the Digital Readiness Programme in
line with SA Connect
1.3 Implement the Digital Opportunities Programme
in line with SA Connect
1.4 Ensure that citizens have access to Government
services through ICTs
1.5 Establish Cyber Security institutional capacity
1.6 Create an effective national spectrum
framework to ensure citizens realize socio-
economic benefits from the use of spectrum
1.7 Implement the cost to communicate
Programme of Action focused at affordability
and quality of ICTs
2. Stable ICT Policy and Regulatory
Environment that contributes to socio-
economic development of the country
2.1 Implement the Policy and legislative
programme
2.2 Promote transformation of the ICT Sector
through ICT SMME development and
implementation of the ICT B-BBEE Sector Code
2.3 Ensure the availability of updated and relevant
ICT research and ICT statistics to inform
evidence-based policy making
3. South Africa has a modern, sustainable
and competitive postal and
telecommunications sector
3.1 Facilitate the Corporatisation of the Postbank
3.2 Facilitate and monitor the deployment of Postal
Infrastructure
3.3 Develop and implement the National Address
System Policy
3.4 Develop and implement the Strategy on
Philatelic Products
3.5 Develop and implement policy directive on the
regulation of ETOEs and Re-mailing
3.6 Facilitate international cooperation to
strengthen national and regional capacity in
the Postal Sector
4. Inclusive Information society and
knowledge economy
4.1 Develop and implement the National e-Strategy
5. Optimally functional Department and
SOCs that effectively deliver on their
respective mandates
5.1 Conduct pro-active and stringent oversight
to improve performance and sustainability of
SOCs
5.2 Develop and implement an IT Strategy and
Enterprise Architecture to improve IT systems
and applications
5.3 Review and implement an organization-wide
integrated internal control framework
19
8. STRATEGIC OBJECTIVES PER PROGRAMMES
Programme 1: Administration
Provide strategic leadership, management and support services to the department.
The Programme consists of the following 6 sub-programmes:
• Ministry
• Departmental Management
• Internal Audit
• Corporate Services
• Financial Management
• Office Accommodation
Strategic Objectives
Strategic Objective 5.2
Develop and implement an IT Strategy and Enterprise Architecture to
improve IT systems and applications
Objective Statement
Develop and implement a medium term IT Strategy and Enterprise
Architecture aligned to the Departments strategy that supports and
enables the objectives, functions and processes of the Department.
Outcome Link
Outcome 12: An efficient, effective and development oriented public
service and an empowered, fair and inclusive citizenship.
Strategic Objective 5.3
Review and implement an organization-wide integrated internal control
framework
Objective Statement
Review and implement an integrated internal control framework that
addresses organization-wide internal controls including business processes
so as to optimize departmental performance.
Outcome Link
Outcome 12: An efficient, effective and development oriented public
service and an empowered, fair and inclusive citizenship.
Resource considerations
The spending focus over the medium term will be on providing strategic support to the ministry and overall
management to the department. The significant increase between 2011/12 and 2014/15 on advertising is
due to funds reprioritised in 2012/13 and 2013/14 for digital terrestrial television awareness campaign. The
funds were reprioritised from spending on the 112 emergency call centre project, which was delayed as
well as other programmes. The decrease over MTEF is mainly due to the DTT function shift to Department of
Communications as well as the reprioritisation exercise that took place.
This programme has filled staff compliment of 192 staff members, of which 172 are filled as at 30 September
2014.
Risk Management
Risk Description Mitigation Strategy/Plan
Ineffective/unreliable IT systems and processes to
enable business objectives.
IT & KIM Strategic Plan and Enterprise Architecture,
aligned to the strategic objectives of the
Department approved and implemented.
20
Risk Description Mitigation Strategy/Plan
Ineffective internal controls systems and processes Ensure regular review and monitoring of effective
implementation of internal control systems and
processes including consequence management
for noncompliance with internal controls, regular
review and update of policies and procedures,
effective functioning of governance structures, etc.
Programme 2: International Affairs
The purpose of programme 2 is to ensure alignment between South Africa’s international activities and
agreements in the field of ICT and South Africa’s foreign policy.
The Programme consists of the following sub-programmes:
• International Affairs coordinates the functions and responsibilities of the department to meet South Africa’s
international ICT obligations.
• ICT Trade/Partnership develops and advances the country’s interests in international trade forums through
participation in World Trade Organisation ICT related initiatives and other international trade agreements
such as the South Africa-European Union trade agreement and bilateral agreements with counterpart
countries.
Strategic Objectives
Strategic Objective 1.4 Ensure that citizens have access to Government services through ICTs
Objective Statement
Provide end-user connectivity to government institutions inclusive of schools
and health centres in line with Phase 1 and Phase 2 of SA Connect.
Promote optimal implementation of e-Government through entering
and implementing e-Government exchange programmes with selected
countries.
Outcome Link
Outcome 12: An efficient, effective and development oriented public
service and an empowered, fair and inclusive citizenship
Outcome 6: An efficient, competitive and responsive economic
infrastructure network.
Strategic Objective 1.6
Create an effective national spectrum framework to ensure citizens
realize socio-economic benefits from the use of spectrum
Objective Statement
Optimal utilization of the National Radio Frequency Spectrum through
developing a revised National Radio Frequency Spectrum Policy and Plan as
well as facilitating harmonization of frequency spectrum with neighbouring
countries.
Finalise and enter into Bilateral Agreements with neighbouring member-states
so as to ensure harmonization and coordination of Frequency Spectrum
Outcomes Link
Outcome 6: An efficient, competitive and responsive economic
infrastructure network.
Outcome 11: Create a better South Africa and contribute to a better and
safer Africa and World.
21
22
Strategic Objective 3.6
Facilitate international cooperation to strengthen national and regional
capacity in the postal sector
Objective Statement
Collaborate with the ITU and UPU to promote connectivity and access to
financial services in rural and underserviced in conjunction with the SAPO as
well as facilitate the implementation of the Postbus project.
Outcomes Link
Outcome 6: An efficient, competitive and responsive economic
infrastructure network.
Outcome 11: Create a better South Africa and contribute to a better and
safer Africa and World.
Resource considerations
The spending focus over the medium term will be on paying membership fees to international organisations
within the communications sector; participating in the global discourse within the United Nations system
on telecommunications, postal services, information society and green technology; participating in
engagements that result in e-skills development initiatives for young South Africans and employment creation
projects; and pursuing bilateral engagement with countries of the South and the North. To this end, the
department will submit five ICT position papers for international engagements each year over the medium
term.
Funding in this programme is mostly to pay international organisation for membership. Over the medium
term payments will continue to be made to these organisations such as Universal Postal Union, International
Telecommunications Union and African Telecommunications union.
Expenditure on goods and services decreased significantly between 2011/12 to 2014/15, due to lower
spending on travel and subsistence and venues and facilities which aroused from less international trips
engagements and fewer events being undertaken.
This programme has a staff compliment of 23, of which 19 were filled as at the end of September 2014.
Risk Management
Risk Description Mitigation Strategy/Plan
Declining influence in international fora on ICT. Implement a comprehensive strategy that will
refine mandates and positions in critical fora.
Implement the International Engagement Strategy,
International Agreements, SA Foreign Policy and ICT
Trade and Investment Strategy as well as DIRCO
guideline manuals.
Timely development of position papers for
major engagement platforms (meetings,
conferences, summits, etc.) and participation
in intergovernmental and stakeholder meetings
to track implementation of continental and
international agreements.
Regular update of international engagement
forum stakeholder database and participation in
national preparatory forums with relevant sector
members.
23
Programme 3: Policy Research and Capacity Development
Purpose: Develop ICT policies and legislation that support the development of an ICT sector that creates
favourable conditions for the accelerated and shared growth of the economy. Develop strategies that
increase the uptake and use of ICTs by the majority of the South African population in order to bridge the
digital divide.
The Programme consists of the following sub-programmes:
ICT Policy Development drafts legislation, regulations, policy and guidelines that govern the broadcasting,
telecommunications, postal and IT sectors, thus ensuring broad-based economic development within the
ICT sector
Economic and Market Analysis conducts economic analyses of the telecommunications, postal and IT
sectors to determine trends and make growth projections. It also undertakes market research to explore areas
that require policy intervention; and is responsible for the reduction of the cost to communicate.
Research is responsible for understanding the ICT landscape and delivering a national ICT strategy.
Information Society Development supports the effective and efficient functioning of the information society;
and the development of institutional mechanisms, such as the inter-ministerial committee on information
society and development, the information society and development intergovernmental relations forum, the
forum of South African directors-general for information society and development, and the intergovernmental
relations forum technical committee.
Capacity Development provides direction for the advancement of e-skills graduates and society in general
to function effectively in the emerging information society.
Strategic Objectives
Strategic Objective 1.2 Implement the Digital Readiness Programme in line with SA Connect
Objective Statement
Ensure an optimal policy and regulatory environment that promotes
the objectives of SA Connect which includes the development and
implementation of the Rapid Deployment Policy.
Outcomes Link
Outcome 6: An efficient, competitive and responsive economic
infrastructure network.
Strategic Objective 1.3 Implement the Digital Opportunities Programme in line with SA Connect
Objective Statement
Ensure implementation of the Digital Opportunities Programme through:
Supporting community development and interventions within the health
and educations sectors through developing and implementing ICT
Capacity building programmes.
Promoting ICT and Gender mainstreaming through the implementation of
the Mobinet and TechnoGirl projects within identified provinces across the
country.
Promoting ICT and Youth mainstreaming through the implementation of the
e-Social Cohesion Programme across all Provinces.
Promoting ICT and Disability mainstreaming through the implementation of
the ICT Accessibility Programme.
24
Outcomes Link
Outcome 1: Improved quality of basic education.
Outcome 2: A long and healthy life for all South Africans.
Outcome 4: Decent employment through inclusive economic growth.
Outcome 5: A skilled and capable workforce to support an inclusive growth
path.
Strategic Objective 1.7
Implement the cost to communicate Programme of Action focused at
affordability and quality of ICTs
Objective Statement
Ensure a reduction in the cost to communicate while also improving the
quality of services through developing and facilitating implementation
of Policy Directives on Roaming and Data Costs as well as developing a
strategy on the Local Loop. Ensure that the interventions aimed at reducing
the cost to communicate achieve the desired results by monitoring and
evaluating its implementation.
Outcomes Link
Outcome 6: An efficient, competitive and responsive economic
infrastructure network.
Strategic Objective 2.1 Implement the Policy and legislative programme
Objective Statement
Ensure a stable ICT policy and regulatory environment by finalizing and
gazetting the White Paper on National Integrated ICT Policy and conducting
relevant legislative developments and amendments.
Outcomes Link
Outcome 4: Decent employment through inclusive economic growth.
Outcome 6: An efficient, competitive and responsive economic
infrastructure network.
Strategic Objective 2.2 Promote transformation of the ICT Sector through ICT SMME development
and implementation of the ICT B-BBEE Sector Code
Objective Statement Contribute towards transformation of the ICT Sector by establishing and
operationalising the ICT B-BBEE Charter Council, reviewing the ICT B-BBEE
Sector Code and aligning it to the generic codes of good practice.
Furthermore, ensure development of the Annual ICT B-BBEE Sector
compliance report.
Develop and implement the ICT SMME Support Programme focused at
supporting, growing and ensuring sustainability of SMMEs.
Develop and implement a Digital entrepreneurship programme to
enhance ICT adoption and usage by SMMEs across multiple Sectors.
Outcomes Link Outcome 4: Decent employment through inclusive economic growth.
Outcome 5: A skilled and capable workforce to support an inclusive growth
path.
25
Strategic Objective 2.3
Ensure the availability of updated and relevant ICT research and ICT
statistics to inform evidence-based policy making
Objective Statement
Develop and implement the ICT Research Framework and produce
research reports focusing on competitiveness and innovation as well as
develop and publish the Annual South African ICT Statistical Compendium.
Outcomes Link
Outcome 6: An efficient, competitive and responsive economic
infrastructure network.
Strategic Objective 3.3
Develop and implement the National Address System Policy
Objective Statement
Develop and facilitate implementation of the National Address System
Policy in order to achieve the roll-out of an additional 2.5 million addresses.
Outcomes Link
Outcome 4: Decent employment through inclusive economic growth.
Outcome 6: An efficient, competitive and responsive economic
infrastructure network.
Strategic Objective 3.4 Develop and implement the Strategy on Philatelic Products
Objective Statement
Develop and obtain approval of the Philatelic Products Strategy followed
by implementation of the strategy which includes the Annual and
Commemorative Stamp Programme for the South African Post Office.
Outcomes Link
Outcome 6: An efficient, competitive and responsive economic
infrastructure network.
Strategic Objective 3.5
Develop and implement the Policy Directive on the regulation of ETOEs
and Re-mailing
Objective Statement
Develop and facilitate implementation of the Policy directive on regulation
of Extraterritorial Offices of Exchange (ETOEs) and Re-mailing.
Outcomes Link
Outcome 6: An efficient, competitive and responsive economic
infrastructure network.
Strategic Objective 4.1 Develop and implement the National e-Strategy
Objective Statement
Develop and facilitate implementation of an enabling, coordinated
and integrated National e-Strategy
Outcomes Link
Outcome 1: Improved quality of basic education.
Outcome 2: A long and healthy life for all South Africans
Outcome 4: Decent employment through inclusive economic growth
Outcome 5: A skilled and capable workforce to support an inclusive
growth path.
Outcome 6: An efficient, competitive and responsive economic
infrastructure network.
26
Resource considerations
The spending focus over the medium term will be on providing support to improve the functioning of information
society and promoting the development and use of ICTs through the Information Society Development
sub programme; the migration to digital television, and legislation through the ICT Policy Development sub
programme.
Expenditure on goods and services, specifically on consultants and contractors has decreased drastically
between 2011/12 and 2014/15 due to budget cut, finalisation of ICT Policy Review and the hosting of ICT
Indaba.
This programme has a staff compliment of 92 positions, of which 85 are filled as at the end of September
2014. A decrease on staff component is due to the transfer of 12 staff members over to the Department of
Communications (DoC) to assist on the broadcasting and Independent Communication Authority of South
Africa’s’ function in line with the proclamation signed by the President on the 15
th
July 2014.
Risk Management
Risk Description Mitigation Strategy/Plan
Failure to monitor the implementation of ICT Policy
and Legislative programme
Failure to implement the cost to communicate
Programme of Action (POA)
Non-compliance with ICT B-BBEE Sector Code.
Failure to develop and facilitate the
implementation of National Address System Policy.
Failure to implement Policy on Philatelic Products.
Failure to develop and implement Policy Direction
on regulation of ETOEs and Re-mailing.
Establish/procure tools and systems to evaluate
and monitor the implementation of ICT Policy &
Legislative programme, cost to communicate
(POA), B-BBEE Sector Code, etc;
Institutionalisation of IGR Forum to foster buy-in
from the three spheres of Government and other
relevant stakeholder;
Foster strategic alignment between Policy making
and regulation; and
Ensure compliance with B-BBEE Sector Code.
Failure to conduct credible and relevant research
and development to guide evidence based ICT
policy making process
Establish and implement a repository system
for internal research commissioned by the
Department, its SOCs and regulatory institutions;
and
Establish working relations with researchers and/or
subscribe to research institutions already involved
in research on similar information required for
evidence based making.
Low uptake and usage of ICTs by Government,
Business and individuals
Failure to implement Digital Opportunities
Programme
Foster buy-in from relevant stakeholders through
continued engagements;
Develop Project Implementation Plan and monitor,
evaluate and report on the implementation
thereof;
Project Management Office (PMO) to monitor
implementation of SA connect; and
Appointment of the Transaction Advisor (TA) to
advice on the implementation of SA connects.
27
Risk Description Mitigation Strategy/Plan
Failure to develop and implement an inclusive
National e-Strategy
Foster buy-in from relevant stakeholders through
continued engagements; and
Develop Project Implementation Plan and monitor,
evaluate and report on the implementation
thereof.
Programme 4: ICT Enterprise Development and SOE Oversight
The purpose of Programme 4 is to oversee and manage government’s shareholding interest in the ICT public
entities. Facilitate growth and development of small, medium and micro enterprises (SMMEs) in the ICT sector.
The Programme consists of the following sub-programmes:-
? Public Entity Oversight provides oversight on state owned enterprises by managing government’s
shareholder interests in public enterprises. This includes facilitating entities’ corporate plans and ensuring
that planning cycles are aligned with and comply with guidelines.
? Small Medium and Micro Enterprise Development facilitates the growth and development of ICT SMMEs.
It hosts an e-commerce platform and will add content covering the agriculture, tourism, arts and craft
sectors.
? ICT Support administers and manages the transfers to the .za domain and hosts the 112 emergency call
centre programme.
Strategic Objectives
Strategic Objective 2.2
Promote transformation of the ICT Sector through ICT SMME development
and implementation of the ICT B-BBEE Sector Code
Objective Statement
Contribute towards transformation of the ICT Sector by establishing and
operationalising the ICT B-BBEE Charter Council, reviewing the ICT B-BBEE
Sector Code and aligning it to the generic codes of good practice.
Furthermore, ensure development of the Annual ICT B-BBEE Sector
compliance report.
Develop and implement the ICT SMME Support Programme focused at
supporting, growing and ensuring sustainability of SMMEs.
Develop and implement a Digital entrepreneurship programme to
enhance ICT adoption and usage by SMMEs across multiple Sectors.
Outcomes Link
Outcome 4: Decent employment through inclusive economic growth.
Outcome 5: A skilled and capable workforce to support an inclusive growth
path.
Strategic Objective 3.1 Facilitate the Corporatisation of the Postbank
Objective Statement
Ensure the establishment of a fully operational and licensed Postbank
through facilitating the licensing of the Postbank, the appointment of
Postbank Board members, the establishment of the Postbank Holding
Company and the Incorporation of the Postbank Company.
Outcomes Link
Outcome 4: Decent employment through inclusive economic growth.
Outcome 6: An efficient, competitive and responsive economic
infrastructure network.
28
Strategic Objective 3.2 Facilitate and monitor the deployment of Postal Infrastructure
Objective Statement
Facilitate, monitor and evaluate the deployment of Post Offices and
Points of Presence (PoPs) infrastructure in line with the approved postal
infrastructure roll-out plan of SAPO.
Outcomes Link
Outcome 4: Decent employment through inclusive economic growth.
Outcome 6: An efficient, competitive and responsive economic
infrastructure network.
Strategic Objective 5.1
Conduct pro-active and stringent oversight to improve performance
and sustainability of SOCs
Objective Statement
Improve the performance and sustainability of SOCs by undertaking pro-
active and stringent oversight through:
Developing and implementing best practice SOC Oversight models.
Reviewing and implementing revised funding models and mandates of
Sentech, SITA and USAASA.
Establishing iNeSI as a legal entity supported by the development of
relevant Legislation.
Facilitating monitoring and evaluating the implementation of SAPO’s
Strategic Turnaround Plan.
Outcomes Link
Outcome 12: An efficient, effective and development oriented public
service and an empowered, fair and inclusive citizenship.
Outcome 6: An efficient, competitive and responsive economic
infrastructure network.
Resource considerations
The spending focus over the medium term will be on continuing to strengthen the department’s ability to
exercise oversight over the public entities and facilitating the growth and development of ICT SMMEs.
Expenditure on compensation of employees increased by 38.5 % due to filling of positions and the movement
of staff members from Department of Public Enterprise in relation to the function shift of Broadband Infraco
to the department. Under Departmental agency, the expenditure increased due to once off additional
allocation of R196 million to Universal Service Access and Agency of South Africa in 2015/16 for distribution
and project management costs related to the Broadcasting Digital Migration project. SAPO was allocated
R64.8 million in 2015/16 for the new delivery model for universal service obligations.
The spending on goods and services particularly on audit costs and consultants decreased significantly
between 2011/12 and 2014/15 due to forensic audit that was undertaken against SAPO as well as the
awareness campaign project of the Department that was undertaken during 2011/12 and 2012/13 financial
years.
Expenditure on transfers to public corporations and private enterprises decreased significantly between
2011/12 and 2014/15 due to final allocation to South African Post Office.
This programme has a staff compliment of 34 positions, of which 29 are filled as at the end of September
2014.
29
Risk Management
Risk Description Mitigation Strategy/Plan
Inadequate alignment of SOCs strategies with
Departmental flagship projects and objectives.
Redesign and realign SOCs to focus on
implementation and coordination of ICT projects
within set timeframes.
Continued joint DTPS/SOC strategic planning
alignment workshop(s) and bilateral meetings
between Minister and SOCs Executives to discuss
corporate and strategic plans, etc.
Establishment of SOCs Board forum and induction
and training programmes/ interventions; and
Oversee SOCs implementation of relevant
legislation and regulations in line with the
Department’s priorities and mandate.
Ineffective SOCs oversight. Identify specific measures to strengthen
governance practices through regular
engagements with and reporting by the SOCs;
Filling of vacant positions on Boards with relevant or
appropriate skills and performing annual review of
Board performance;
Improve monitoring of implementation of
governance review recommendations by
performing annual and quarterly monitoring and
review of SOC performance;
Conduct an independent corporate governance
review and monitoring once every 3 years;
Establishment of SOCs Board forum and induction
and training programmes/interventions; and
Annual review of Board performance.
Programme 5: ICT Infrastructure Support
The purpose of Programme 5 is to promote investment in robust, reliable, secure and affordable ICT
infrastructure that supports the provision of a multiplicity of applications and services.
The Programme consists of the following sub-programmes:-
• Broadband is responsible for developing and facilitating the implementation of the Broadband Policy,
Strategy and Implementation Plan as well as ensuring that broadband goals are achieved.
• Digital Terrestrial Television is responsible for the conversion from analogue to digital television transmission
technology with the ultimate goal of releasing valuable frequency spectrum from next generation mobile
broadband and other applications.
30
Strategic Objectives
Strategic Objective 1.1
Implement the Digital Development and Digital Future Programmes in
line with SA Connect
Objective Statement
Provide connectivity to identified government institutions as part of phase 1
and phase 2 of digital development.
Facilitate establishment of a wholesale open access network.
Outcomes Link
Outcome 4: Decent employment through inclusive economic growth.
Outcome 6: An efficient, competitive and responsive economic
infrastructure network.
Strategic Objective 1.5 Establish Cyber Security institutional capacity
Objective Statement
Ensure a secure cyberspace inclusive of Government communications
through establishing and fully operationalising the Cybersecurity Hub as
well as implement the Cybersecurity awareness strategy.
Outcomes Link
Outcome 3: All people in South Africa are and feel safe.
Outcome 6: An efficient, competitive and responsive economic
infrastructure network.
Strategic Objective 1.6
Create an effective national spectrum framework to ensure citizens
realize socio-economic benefits from the use of spectrum
Objective Statement
Develop and present SA Positions and proposals at WRC-15 in line with an
approved participation plan and framework.
Review the National Radio Frequency Spectrum Policy and National Radio
Frequency Spectrum Plan taking into account the decisions of WRC-15
and facilitate implementation thereof.
Outcomes Link
Outcome 6: An efficient, competitive and responsive economic
infrastructure network.
Resource considerations
The spending focus over the medium term will be on implementing and managing of broadband and
monitoring the facilitation of the set top box through the Universal Service and Access Agency of South Africa
(USAASA). R740 million was reprioritised over the medium term in respect of the Broadband policy project to
support the Digital Development as per the South African Connect implementation plan. Sentech has been
allocated an additional R109 million for dual illumination costs for the Broadcasting Digital Migration project.
Expenditure on consultants increased significantly between 2011/12 and 2014/15 due to the spectrum audit
that was done, the preparatory meeting for the World Radio Conference as well as the implementation of
school connectivity project.
This programme is composed of staff compliment of 35 positions, of which 29 are filled as at the end of
September 2014.
Risk Management
Risk Description Mitigation Strategy/Plan
Failure to provide full universal service and
affordable access to broadband programme.
Establishment of the Project Management
Office(PMO) and appointment of Transaction
Advisor (TA) to monitor and advise respectively on
the implementation of SA connect; and
Fast track the process to review the National
Broadband Policy and develop an Integrated
National Broadband Implementation Plan.
Radio frequency spectrum policy may not fully
address universal access for socio economic
development.
Continued development and submission of
Policy Direction on management and utilisation
of radio frequency spectrum;
Foster strategic alignment between Policy
making and regulation; and
Continued engagements with relevant
stakeholders.
SA Vulnerable to cyber attacks Establishment of the Virtual (demonstrator)
Cybersecurity Hub;
Upgrade Virtual Hub to a fully fledged
Cybersecurity Hub; and
Acquire membership and partake in Forum for
Incidents Response Security Teams (FIRST) to
obtain and disseminate/share information on
Global Cybersecurity threats and trends.
31
32
LINKS TO OTHER PLANS
PART C
33
9. Links to the long-term infrastructure and other capital plans
In terms of infrastructure and capital, over the medium term, R196 million has been allocated for the
broadcasting digital migration project. Sentech has been allocated an amount of R109million in 2015/16
for dual illumination costs for the Broadcasting Digital Migration project. These allocations do not include
the R1 billion allocated to the Universal Service and Access Fund to subsidise set top boxes, antennas and
installation.
10. Conditional Grants
There are no conditional grants
11. Public Entities
Name of Public
Entity
Mandate Outputs
Current
annual
budget
(R Thousands)
Date of next
evaluation
NEMISA Provides much needed skills
training at an advanced
level for the broadcasting
industry through diploma
courses, short courses
and internships in:
TV production, radio
production and creative
multimedia.
E-skilled and capable
workforce to support an
inclusive growth path.
R36 601m Quarterly and
annually
USAASA The main role of the
agency is to promote
universal service and
access to communications
technologies and services
for all South Africans.
It also facilitates and
offers guidance on
evaluating, monitoring and
implementing schemes,
which propose to improve
universal access and
service.
The agency is mandated
by the Telecommunications
Act (1996) to manage the
Universal Service Fund.
• Provide information
and knowledge on
the state of ICT access
and services to the key
stakeholders in order to
influence policy and
strategy of South Africa.
• Provide an effective and
efficient management of
the Universal Service and
Access Fund.
• Create an effective,
efficient and well-
resourced organization.
• Uphold the principles
of good corporate
governance.
R262 429m Quarterly and
annually
USAF The fund, with monies
appropriated by Parliament,
is used for infrastructure
for the universal services
area licensees as well as
providing infrastructure for
telecentres and school
cyber labs (computer
laboratories with ICT
equipment which will
enable access to the
internet and provide
multimedia services).
• Provide needed and
sustainable universal
service and access to
under-serviced areas.
• Facilitate the provision
of adequate and cost-
effective infrastructure to
identified under- serviced
areas.
R233 540m Quarterly and
annually
34
Name of Public
Entity
Mandate Outputs
Current
annual
budget
(R Thousands)
Date of next
evaluation
.ZADNA The .za Domain Name
Authority (.za DNA) was
established to assume
responsibility for the .za
Domain Name Space. The
.za DNA was established in
terms of Chapter 10 of the
Electronic Communications
and Transactions Act (ECT),
2002.
• Management and
administration of ZA
namespace,
• Licensing of ZA registries
and registrars,
• Policy and guidelines,
• Compliance with
domains name
international best
practices,
• Education and
awareness,
• ZA Alternative Dispute
Resolution (ADR).
- Quarterly and
annually
SITA The State Information
Technology Agency is
governed by the State
Information Technology
Agency Act (1998). The act
mandates the agency to
coordinate government’s IT
resources to achieve cost
savings through economies
of scale, increased delivery
capabilities and enhanced
interoperability of systems.
• Procurement of IT
services,
• Standard setting and
products authentication,
• Security of government
data,
• Provision of e-government
services.
- Quarterly and
annually
SENTECH Provides broadcasting
signal distribution for
broadcasting licensees.
In 2002, Sentech was
licensed through the
Telecommunications
Amendment Act (2001) to
provide international carrier-
to-carrier voice services as
well as multimedia services.
• Rollout of Digital
Terrestrial television
transmitter network to
enable analogue switch-
off.
• Ensure that population
not covered by DTT
terrestrial network is
able to receive Digital
Television services
through DTH-S.
• Expanding universal
coverage for SABC
services through rollout
of low power transmitter
network.
• Develop new business
models to exploit
market opportunities
presented by converged
communications
technologies.
R109 000m Quarterly and
annually
35
Name of Public
Entity
Mandate Outputs
Current
annual
budget
(R Thousands)
Date of next
evaluation
BBI To expand the availability
and affordability of
access to electronic
communications
networks and services,
including but not limited
to underdeveloped and
underserviced areas.
• Rollout of points of
presence (PoP), lowering
cost to communicate,
• Expansion of network to
underserviced areas.
- Quarterly and
annually
SAPO Provides postal and
related services to the
South African public. SAPO
was granted an exclusive
mandate to conduct
postal services to South
Africa by the Postal Services
Act (1998). The Act makes
provision for the regulation
of postal services and the
operational functions of
the company, including,
its universal service
obligations.
• Mail delivery systems,
• Financial Services,
• Logistics operations,
• ICT services,
• Delivery of Government
services.
R64 852m Quarterly and
annually
12. Public Private Partnership
There are no Public Private Partnerships in place.
36
TECHNICAL INDICATOR
DESCRIPTION
ANNEXURE E
37
PROGRAMME 1: ADMINISTRATION
Indicator Optimally functional IT Systems and applications in support of
organizational objectives
Short definition Identifying, developing and implementing relevant IT Systems and
applications that support the achievement of the Department’s objectives
Purpose/importance To ensure optimum performance of the Department towards achieving its
objectives through relevant IT Systems and applications
Source/collection of
data
Quarterly progress reports, IT network status reports
Method of calculation Qualitative review of progress
Data limitations None
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly and Annual
New indicator Yes
Desired performance Fully functional IT systems and applications
Indicator responsibility Deputy Director General: Administration
Indicator Clean administration
Short definition Identifying and implementing internal controls aimed at improving
departmental processes and systems.
Purpose/importance To address the organisational inadequacies and inefficiencies due to lack
of internal controls thus improving compliance with relevant organisational
processes and system across multiple functional areas.
Source/collection of
data
Internal control framework implementation reports
Method of calculation Analysis of relevant implementation reports
Data limitations None
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly and Annual
New indicator No
Desired performance Efficient and effective organisational processes and system to improve
organisational performance and clean audit reports
Indicator responsibility Deputy Director General: Administration
38
PROGRAMME 2: INTERNATIONAL AFFAIRS
Indicator e-Government programmes supported through participation in identified
regional and international forums and bilateral agreements
Short definition Obtaining Regional and International support for e-Government
programmes
Purpose/importance To enhance SA e-Government programmes through obtaining regional and
international support from best practice countries
Source/collection of
data
Quarterly progress reports and bilateral agreements
Method of calculation Analysis of implementation reports and bilateral agreements
Data limitations None
Type of indicator Outcome
Calculation type Cumulative
Reporting cycle Quarterly and Annual
New indicator Yes
Desired performance Citizens having access to government services via optimally functioning
e-Government platforms
Indicator responsibility Deputy Director General: International Affairs
Indicator Harmonisation and coordination of frequency spectrum with neighbouring
countries
Short definition Coordinating of frequency spectrum so as to allow for zero interference
and optimal harmonization with neighbouring countries
Purpose/importance To ensure zero interference in terms of frequency spectrum with
neighbouring countries through entering into bilateral agreements
Source/collection of
data
Quarterly progress reports and bilateral agreements
Method of calculation Analysis of implementation reports and bilateral agreements
Data limitations None
Type of indicator Outcome
Calculation type Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance Zero frequency spectrum interference and improvement in bilateral
relations with neighbouring countries
Indicator responsibility Deputy Director General: International Affairs
Indicator Improvement in connectivity and financial services in rural and
underserviced areas through collaboration with the ITU and UPU
Short definition Collaborating with the ITU and UPU to improve ICT connectivity and
access to financial services in the rural and underserved areas
Purpose/importance To bridge the digital and financial divide through collaborating with the ITU
and UPU on relevant programmes.
Source/collection of
data
Quarterly progress reports
Method of calculation Analysis of relevant implementation reports regarding ICT connectivity and
access to financial services in the rural and underserved areas.
Data limitations None
Type of indicator Outcome
Calculation type Cumulative
Reporting cycle Quarterly and Annual
New indicator No
Desired performance Increased ICT connectivity and access to financial services in rural and
underserviced areas
Indicator responsibility Deputy Director General: International Affairs
Indicator title Improvement in sub-regional postal services
Short definition Implementing of relevant UPU projects to improve sub-regional postal
services
Purpose/importance To contribute to an improvement in the sub-regional postal services
through UPU projects in collaboration with SAPO
Source/collection of
data
ICT Trade and Investment programme implementation reports
Method of calculation Analysis of the ICT Trade and Investment programme implementation
reports
Data limitations None
Type of indicator Outcome
Calculation type Cumulative
Reporting cycle Quarterly and Annual
New indicator No
Desired performance A major improvement in sub-regional postal services
Indicator responsibility Deputy Director General: International Affairs
39
PROGRAMME 3: POLICY, RESEARCH AND CAPACITY DEVELOPMENT
Indicator Approved Rapid Deployment Policy that promoted ICT infrastructure roll-out
Short definition Developing and implementing the Rapid Deployment Policy
Purpose/importance To ensure speedy roll-out of ICT infrastructure through the implementation of the
Rapid Deployment Policy
Source/collection of data Quarterly performance reports and Parliamentar y reports/minutes
Method of calculation Analysis of performance reports regarding implementing the Rapid
Deployment Policy
Data limitations None
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance Optimal roll-out of ICT infrastructure, inclusive of Broadband infrastructure
so as to contribute to socio- economic development.
Indicator responsibility Deputy Director General: ICT Policy and Strategy
Indicator Capacity building programmes implemented in all identified sites
focused at improving skills and widening opportunities for participation
Short definition Implementing ICT Capacity development programmes towards
ensuring digital opportunities
Purpose/importance To develop and implement ICT Capacity development programmes
focused on supporting community development, health and education
so as to promote digital inclusion.
Source/collection of data Quarterly progress reports
Method of calculation Analysis of quarterly progress reports on implementation of ICT Capacity
Development Programmes
Data limitations None
Type of indicator Outcome
Calculation type Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance Implementation of Digital Opportunities within the Broadband
Programme
Indicator responsibility Deputy Director General: ISAD and Research
40
Indicator Information Ethics Programmes implemented in all identified sites
focused at connecting society and increasing e-literacy
Short definition Increasing e-Literacy toward building an inclusive information society
Purpose/importance To build an inclusive information society through implementing targeted
information ethics programmes across all Provinces
Source/collection of data Quarterly progress reports on increasing e-Literacy
Method of calculation Analysis of quarterly progress reports
Data limitations None
Type of indicator Outcome
Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance Building of an inclusive information society
Indicator responsibility Deputy Director General: ISAD and Research
Indicator Mainstreaming programmes implemented in line with departmental
priority projects, focusing on Gender Equity, Children’s Empowerment
and Protection, Youth Development and Disability
Short definition Mainstreaming of Gender Equity, Children’s Empowerment and
Protection, Youth Development and Disability into the programmes and
projects of the DTPS
Purpose/importance To ensure that all programmes and projects of the DTPS are
inclusive and adhere to targets related to gender equity, children’s
empowerment and protection, Youth Development and Disability.
Source/collection of data Quarterly progress reports
Method of calculation Analysis of quarterly progress reports on Gender Equity, Children’s
Empowerment and Protection, Youth Development and Disability
Programmes
Data limitations None
Type of indicator Outcome
Calculation type Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance All DTPS programmes cater for issues and targets related to women,
children, youth and persons with disabilities.
Indicator responsibility Deputy Director General: ISAD and Research
41
Indicator Approved roaming policy direction aimed at visibly reducing the cost to
communicate
Short definition Developing and implementing Policy direction on national roaming
costs
Purpose/importance To reduce the cost to communicate through developing and
implementing a Policy direction on national roaming costs
Source/collection of data Quarterly progress reports
Method of calculation Analysis of quarterly progress reports on developing and implementing
policy direction on National Roaming costs
Data limitations None
Type of indicator Impact
Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance Reduction in the cost to communicate thus benefiting all citizens
Indicator responsibility Deputy Director General: ICT Policy and Strategy
Indicator Approved Local loop strategy aimed at reducing communication costs
across multiple platforms
Short definition Developing and implementing a strategy on the Local Loop to reduce
the cost to communicate
Purpose/importance To reduce the cost to communicate through developing and
implementing a Local Loop Strategy
Source/collection of data Quarterly progress reports
Method of calculation Analysis of quarterly progress reports on developing and implementing
a strategy on the Local Loop to reduce the cost to communicate
Data limitations None
Type of indicator Outcome
Calculation type Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance Reduction in the cost to communicate thus benefiting all citizens
Indicator responsibility Deputy Director General: ICT Policy and Strategy
42
Indicator Approved policy direction aimed at visibly reducing the cost of data
usage
Short definition Developing and implementing a policy directive on reducing data
costs
Purpose/importance To reduce the cost to communicate through developing and
implementing a policy directive on reducing data costs
Source/collection of data Quarterly progress reports
Method of calculation Analysis of quarterly progress reports on implementation of policy
directive on cost to communicate
Data limitations None
Type of indicator Outcome
Calculation type Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance Reduction in the cost to communicate thus benefiting all citizens
Indicator responsibility Deputy Director General: ICT Policy and Strategy
Indicator Monitoring and evaluation reports that inform the impact of the
implementation of interventions to reduce the cost to communicate
Short definition Monitoring and evaluating the impact of previous and current
interventions aimed at reducing the cost to communicate
Purpose/importance To assess the level of effectiveness and the impact of policy and
legislation aimed at reducing the cost to communicate
Source/collection of data Quarterly M&E progress reports on reducing cost to communicate
Method of calculation Analysis of quarterly progress reports
Data limitations None
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance Reduction in the cost to communicate thus benefiting all citizens
Indicator responsibility Deputy Director General: ICT Policy and Strategy
43
Indicator Approved White Paper on National Integrated ICT Policy that informs the
legislative programme
Short definition Developing and implementing a Legislative programme that is informed
by the approved White Paper on National Integrated ICT Policy
Purpose/importance To develop an all encompassing comprehensive White Paper on
National Integrated ICT Policy taking into accounts all relevant ICT sub-
sectors
Source/collection of data Quarterly progress reports on implementing a legislative programme of
National Integrated ICT Policy
Method of calculation Analysis of quarterly progress reports
Data limitations None
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance A policy and regulatory environment that is relevant and aimed at
contributing to socio- economic growth and development
Indicator responsibility Deputy Director General: ICT Policy and Strategy
Indicator Amended Alternative Dispute Resolution Regulations
Short definition Amending of existing regulations related to Alternative Dispute Resolution
Purpose/importance To include additional second level domains in the current Alternative
Dispute Resolution Regulations
Source/collection of data Data from the ICT information management repositor y
Method of calculation Quarterly progress reports on Alternative Dispute Resolution
Data limitations Analysis of quarterly progress reports
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance Improvement in the alternative dispute resolutions through revised
regulations
Indicator responsibility Deputy Director General: ICT Policy and Strategy
44
Indicator A fully functional ICT B-BBEE Council to promote ICT B-BBEE Sector
compliance
Short definition Establishing and operationalising the ICT B-BBEE Council
Purpose/importance To establish the ICT B-BBEE Council to oversee and monitor the
implementation of the ICT BEE Sector Code by the ICT sector
Source/collection of data ICT B-BBEE Council reports
Method of calculation Analysis of reports provided by the ICT B-BBEE Council
Data limitations None
Type of indicator Outcome
Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance To increase broad based participation of previously disadvantaged
persons in the economy through promoting equal opportunity in the ICT
Sector
Indicator responsibility Deputy Director General: ICT Policy and Strategy
Indicator Approved Digital entrepreneurship programme implemented for all
identified sites
Short definition Developing and implementing a Digital entrepreneurship programme
that promotes adoption and usage of ICTs by SMMEs
Purpose/importance Digital entrepreneurship programme to enhance ICT adoption and
usage by SMMEs developed
Source/collection of data Project Implementation Reports on a Digital Entrepreneurship
programme that promotes adoption and usage of ICTs by SMMEs
Method of calculation Quarterly progress reports
Data limitations None
Type of indicator Outcome
Calculation type Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance Increase in e-commerce through ICT adoption and usage by SMMEs
Indicator responsibility Deputy Director General: ICT Information Society Development and
Research
45
Indicator Updated, relevant and reliable ICT research data and statistics that
informs and supports policy development
Short definition Developing and implementing a programme focused on conducting
relevant ICT Research
Purpose/importance To ensure availability of reliable and accurate ICT statistics through
developing and implementing an ICT Research Agenda
Source/collection of data ICT research reports
Method of calculation Quarterly progress reports on developing and implementing a
programme focused on conducting relevant ICT research
Data limitations None
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance Development of ICT policies and strategies for economic growth and
global competitiveness that are informed by extensive ICT research
Indicator responsibility Deputy Director General: ISAD and Research
Indicator Approved and Implemented National Address System Policy
Short definition To implement a policy aimed at uniformly rolling out the National
Address
System
Purpose/importance To provide physical addresses to all South Africans particularly in rural
areas.
Source/collection of data Progress reports and Parliamentary reports/minutes on the rolling out of
the National Address System
Method of calculation Analysis of progress reports and reports from parliamentary processes
Data limitations None
Type of indicator Outcome
Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance Enhanced socio-economic development through providing physical
addresses to all South Africans particularly in rural areas.
Indicator responsibility Deputy Director General: ICT Policy and Strategy
46
Indicator Approved and implemented Philatelic Strategy and Annual and
Commemorative Stamp Programme
Short definition Developing and facilitating implementation of the Philatelic Strategy
and Annual and Commemorative Stamp Programme
Purpose/importance To improve the Postal Sector through ensuring development
and implementation of the Philatelic Strategy and Annual and
Commemorative Stamp Programme
Source/collection of data Quarterly progress reports on the implementation Philatelic Strategy and
Annual and Commemorative Stamp Programme
Method of calculation Analysis of quarterly progress reports
Data limitations None
Type of indicator Outcome
Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance Growth and sustainability of the Postal sector
Indicator responsibility Deputy Director General: ICT Policy and Strategy
Indicator Approved and implemented policy directive on the regulation of ETOEs
and Re-mailing
Short definition Developing and facilitating implementation of the policy directive on the
regulation of ETOEs and Re-mailing
Purpose/importance To improve the Postal Sector through ensuring development and
implementation of the policy directive on the regulation of ETOEs and Re-
mailing
Source/collection of data Quarterly progress reports on implementation of the policy directive on the
regulation of ETOEs and Re-mailing
Method of calculation Analysis of quarterly progress reports
Data limitations None
Type of indicator Outcome
Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance Growth and sustainability of the Postal sector
Indicator responsibility Deputy Director General: ICT Policy and Strategy
47
Indicator ICT uptake and usage by government, individuals and enterprises
Short definition Developing and implementing the e-Strategy to increase ICT uptake
and usage
Purpose/importance To increase ICT uptake and usage by government, individuals and
enterprises through the development and implementation of a National
e-Strategy
Source/collection of data Quarterly progress reports on implementing the e-Strategy to increase the
ICT uptake and usage
Method of calculation Analysis of quarterly progress reports
Data limitations None
Type of indicator Outcome
Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance An inclusive information society and knowledge economy
Indicator responsibility Deputy Director General: ISAD and Research
PROGRAMME 4: ICT ENTERPRISE DEVELOPMENT AND SOE OVERSIGHT
Indicator Approved ICT SMME Support Programme focused at the growth and
sustainability of SMMEs within the ICT Sector
Short definition Developing and implementing an ICT SMME Support programmes
focused at ICT SMMEs
Purpose/importance To promote the advancement and sustainability of ICT SMMEs
Source/collection of data Quarterly progress reports
Method of calculation Analysis of quarterly progress reports on implementing an ICT SMME
Support programme focused at ICT SMMEs
Data limitations None
Type of indicator Outcome
Calculation type Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance Growth and sustainability of ICT SMMEs so as to contribute to job
creation and economic development
Indicator responsibility Deputy Director General: ICT Enterprise Development and SOE Oversight
48
Indicator Fully operational and licensed Postbank with a full Board compliment
Short definition To coordinate the corporatisation of the Postbank
Purpose/importance To provide financial services for the underserved and unbanked through
the Postbank
Source/collection of data Quarterly progress reports
Method of calculation Analysis of quarterly progress reports on corporatization of the Postbank
Data limitations None
Type of indicator Outcome
Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance Provision of financial ser vices to the underser ved and unbanked so as
to promote economic development
Indicator responsibility Deputy Director General: ICT Enterprise Development and SOE
Oversight
Indicator Four updated monitoring reports on deployment of Postal infrastructure
Short definition Monitoring and reporting on the deployment of postal infrastructure
Purpose/importance To increase universal access to postal services through the deployment
of Postal infrastructure
Source/collection of data Quarterly progress reports
Method of calculation Analysis of quarterly M&E progress reports on the deployment of Postal
infrastructure
Data limitations None
Type of indicator Outcome
Calculation type Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance Increase in access to postal services with specific focus on the under
serviced areas
Indicator responsibility Deputy Director General: ICT Enterprise Development and SOE
Oversight
49
Indicator Reviewed mandates and funding models of SOCs
Short definition Optimal functioning of SOCs through revised mandates and funding
models
Purpose/importance To ensure that SOCs are optimally functional in delivering on governments
objectives
Source/collection of data Quarterly progress reports on optimal functioning of SOCs
Method of calculation Analysis of quarterly progress reports
Data limitations None
Type of indicator Outcome
Calculation type Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance SoCs that are seamlessly efficient, effective and sustainable with mandates
aligned to government objectives
Indicator responsibility Deputy Director General: ICT Enterprise Development and SOE
Oversight
Indicator Approved oversight models that promote proactive and stringent oversight
Short definition Developing and implementing SOC oversight models
Purpose/importance To ensure pro-active and stringent SOC oversight through the development
and implementation of approved oversight models
Source/collection of data Quarterly progress reports on developing and implementing SOCs
oversight models
Method of calculation Analysis of quarterly progress reports
Data limitations None
Type of indicator Outcome
Calculation type Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance SoCs that are seamlessly efficient, effective and sustainable through the
implementation of SOC oversight models
Indicator responsibility Deputy Director General: ICT Enterprise Development and SOE
Oversight
50
PROGRAMME 5: ICT INFRASTRUCTURE SUPPORT
Indicator Connectivity of identified government institutions in line with Digital
Development Plan
Short definition Connecting government institutions prioritizing schools and health
centers
Purpose/importance To increase Broadband roll-out across SA through providing connectivity
to government institutions
Source/collection of data Quarterly progress reports
Method of calculation Analysis of quarterly progress reports on connecting Government schools
and health centers
Data limitations None
Type of indicator Impact
Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance 100% broadband connectivity across South Africa through a four
pronged approach so as to improve socio-economic development
Indicator responsibility Deputy Director General: Infrastructure Support
Indicator Approved roadmap focused on implementation of Digital Future
Strategy in line with Open Access Network
Short definition Implementing an Open Access Network in line with Digital Future
Strategy
Purpose/importance To reduce entry barriers by changing the market structure through
adopting an Open Access Network
Source/collection of data Quarterly progress reports
Method of calculation Analysis of quarterly progress reports on implementation of an Open
Access Network in line with Digital Future Strategy
Data limitations None
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly
New indicator Yes
Desired performance 100% broadband access across South Africa that is affordable
through a four pronged approach so as to improve socio-economic
development.
Indicator responsibility Deputy Director General: Infrastructure Support
51
Indicator Approved policy direction on spectrum for broadband
Short definition Policy direction that reserves required spectrum for Broadband
Purpose/importance To developed Policy Direction on Spectrum for Broadband to facilitate
universal broadband access and economic development.
Source/collection of data Quarterly progress reports on policy direction that reserves required
Spectrum for Broadband
Method of calculation Analysis of quarterly progress reports
Data limitations None
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance 100% broadband access across South Africa that is affordable
through a four pronged approach so as to improve socio-economic
development
Indicator responsibility Deputy Director General: Infrastructure Support
Indicator Operational cyber security hub that provides a bouquet of required
services
Short definition Cybersecurity hub that is fully capacitated to deliver requires services
Purpose/importance To ensure a secure cyberspace in the interest of citizens, private and
public sectors through the establishment of the Cybersecurity Hub
Source/collection of data Quarterly progress reports
Method of calculation Analysis of quarterly progress reports on Cybersecurity Hub capacity to
deliver required services
Data limitations None
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance A secure cyberspace through proactive and vigilant Cybersecurity.
Indicator responsibility Deputy Director General: Infrastructure Support
52
Indicator Cybersecurity awareness plan focused on raising awareness within
cyber space
Short definition Implementing the Cybersecurity awareness plan
Purpose/importance To ensure that citizens, the private and public sectors are aware of all
issues related to cyber-threats and Cybersecurity.
Source/collection of data Quarterly progress reports on implementation of Cybersecurity
awareness plan
Method of calculation Analysis of quarterly progress reports
Data limitations None
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance A secure cyberspace through proactive and vigilant Cybersecurity
awareness.
Indicator responsibility Deputy Director General: Infrastructure Support
Indicator Approved Internet Strategy aimed at increasing socio-economic growth
Short definition Developing and implementing a strategy to increase internet uptake
and usage, awareness and penetration
Purpose/importance To increase the uptake, usage and general awareness of the internet so
as to leverage on the internet as a socio-economic development tool
Source/collection of data Project progress reports
Method of calculation Quarterly progress reports on developing and implementing a strategy
to increase internet uptake and usage, awareness and penetration
Data limitations None
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance Increased internet access and usage
Indicator responsibility Deputy Director General: Infrastructure Support
53
Indicator Participation plan and framework for WRC that ensures structured
preparation and implementation of WRC outcomes
Short definition WRC participation plan that ensure fruitful preparation, participation and
implementation of WRC outcomes
Purpose/importance To develop and lobby SA positions and review SA Radio Frequency Plan
and Policy in line with WRC outcomes
Source/collection of data Project progress reports on participation and implementation of WRC
outcomes
Method of calculation Quarterly progress reports
Data limitations None
Type of indicator Output
Calculation type Cumulative
Reporting cycle Quarterly
New indicator No
Desired performance Efficient and effective usage of the National Radio Frequency Spectrum
Indicator responsibility Deputy Director General: Infrastructure Support
54
ACCRONYMS AND
ABBREVIATIONS
55
Acronyms and Abbreviations
2D 2-dimensional
3D 3-dimensional
ADR Alternative Dispute Resolution
APP Annual Performance Plan
BBBEE Broad-Based Black Economic Empowerment
DIRCO Department of International Relations and Cooperation
DST Department of Science and Technology
DTH-s Direct-To-Home Satellite
DTPS Department of Telecommunications and Postal Services
DTT Digital Terrestrial Television
DoC Department of Communications
Dr Doctor
ECT Electronic Communications and Transactions Act
e.g. For Example
etc Etcetera
FIRST Forum For Incidents Response Security Teams
Hon Honourable
HR Human Resources
ICT Information Communications and Technology
ICTs Information Communications and Technologies
IT Information Technology
ITU International Telecommunications Union
iNeSI Ikamva National eSkills Institute
LTE Long Term Evolution
MP Member of Parliament
MTEF Medium Term Expenditure Framework
NB Note well
NEMISA National Electronic Media Institute of South Africa
PMO Project Management Office
PoP Point of Presence
PoPs Points of Presence
Prof Professor
56
Pty Ltd Proprietary limited
R&D Research and Development
SA South Africa
SABC South African Broadcasting Corporation
SAPO South African Post Office
SITA State Information Technology Agency
SLA Service Level Agreement
SMME Small Medium Micro Enterprise
SMMEs Small Medium Micro Enterprises
SOC State Owned Company
SOCs State Owned Companies
SOE State Owned Enterprise
TA Transaction Advisor
TV Television
UPU Universal Postal Union
USAASA Universal Service and Access Agency of South Africa
WiMA Worldwide Interoperability for Microwave Access
WRC World Radio Conference
.za DNA Domain Name Authority
57
NOTES
58
NOTES
Department of Telecommunications and Postal Services
iParioli Office Park, 399 Jan Shoba Street, Hatfield, Pretoria
Private Bag X860, Pretoria, 0001
Tel: +27 12 427 8000
www.dtps.gov.za
doc_300321040.pdf