100 marks project on training and develpoment in bpo

R

rikitasshah

Rikita Shah
hii.
i hve a 100 marks project of training and development in BPO.i need some help as soon as possible regarding how can i go about it.what are interesting things that can be covered as if the project is guide for someone who wants to know abt thing.The scope objectives so on.please provide wid necessary help.
 
These topics have already been covered in MP, a little search is required. ManagementParadise.com - Your MBA Online Degree Program and Management Students Forum for MBA,BMS, MMS, BMM, BBA, students & aspirants. - Search Results

To answer your question precisely.

how can i go about it
Click to expand...

To begin with refer to sector reports on BPO to gain an understanding on the phenomenal growth rate of the industry. The assumption is that BPO industry would generate 6 million jobs by 2015.

Once you have an idea on growth rate, you have to understand why a job seeker takes up a BPO.. its relevance in terms of career opportunities and high paying jobs for under grads and graduates. Unfortunately, this sector also attracts one of the highest attrition rate since people jump jobs for the slightest increase in salary.

So your job then is to dig into why the attrition rates are so high. Common reasons would include monotonous work, night shifts, un-conducive environment, work ethics, growth opportunities, etc.

Since you realize how fragile the BPO employee retention and relation is, your hypothesis will march forward strongly for the need of training and development in BPOs and its processes.

Here's a headsup on a research report which seems to be popular.
http://www.managementparadise.com/f...t-h-r/34878-project-training-development.html
 
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