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Description As travelers are becoming more price sensitive, less brand loyal and more sophisticated, Customer Relationship Management (CRM) becomes a strategic necessity for attracting and increasing guests’ patronage. Although CRM in hospitality has overstated the importance ofICT, it is now...

Description Hotel companies are struggling to keep up with the rapid consumer adoption of social media. Although many companies have begun to develop social media programs, the industry has yet tofully explore the potential of this emerging data and communication resource. Research Article...

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“Marketing Hotels Using Global Distribution Systemi’ Revisited A prescient 1993 article foresaw the issues underlying the revolution in electronic distribution, just before the internet took hold. BY PETER O’CONNOR AND GABRIELE PlCCOLl N ominating our favorite article from the last ten years of...

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Description The importance of insurance in modern economies is unquestioned and has been recognized for centuries. Insurance “is practically a necessity to business activity and enterprise.” But insurance also serves a broad public interest far beyond its role in business affairs and its...

Description CRM for Insurance Distribution Solution addresses each distribution management process from sales and marketing to application acceptance. The applications are flexible and adaptable, deployable as individual components or as a complete strategic solution. Or acl e CRM f or Insur...

Description As of April 2010, several Swiss motor insurers offer mobile apps that enable customers to submit a loss report. This article discusses the emergence of mobile apps in the insurance industry and the impact of mobile technology on claims management in motor insurance. 13 Trendmonitor...

Description Local agents have long been an integral part of the property and casualty (P&C) insurance landscape, and continue to serve an important role as advisors and intermediaries. Financial Services Practice Agents of the Future: The Evolution of Property and Casualty Insurance...

Description Distribution Management for Insurance, carriers can meet the competition head, accelerating captive channel production and ensuring agents are poised to sustain and grow a profitable book of business. AT A GLANCE KEY CHALLENGE Carriers must reinvent the captive distribution model to...

Description Various studies in different countries have shown that significant energy-efficiency improvement opportunities exist in the industrial sector, many of which are cost-effective. These energy-efficiency options include both cross-cutting as well as sector-specific measures...

Description The entire audit programme is dimensioned starting from the process map of the audited organisation. Special emphasis will be placed upon the crucial need that this mandatory document be appropriate. ORGANISATIONAL PROCESS MAPPING FOR ISO/TS 16949:2009 CERTIFICATION OF INDUSTRIAL...

Description This knowledge and experience shall be described and substantiated in writing and shall cover the food safety hazards and quality defects and their control within a food industry sector Criteria for SQF Auditors Auditor Competence and Registration 7th...

////////////////////////////////////////////////////////////////////////////////// HR AUDITING BENCHMARK REPORT 2014 800.372.1033 | www.bna.com/hrdsn HR.Audit.cvr.revision2.indd 1 1/3/14 9:42 AM A HR Auditing Benchmark Report 2014 ? 2013 The Bureau of National Affairs, Inc. • Arlington...

Description The historical role of Human Resources has changed dramatically since its inception in the early 1900s. What began as a primarily clerical function is now a strategic partner in planning and attaining organizational policies and goals International Public Management Association for...

Competence audit in industrial production companies A handbook for the preparation, execution and usage of competence management in production work on the basis of the CM ProWork tool Alexander Schletz 1 , Andrea Koren 2 , Dr. Elmar Witzgall 3 1 Fraunhofer Institut für...

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Description Temporary recruitment has a share of 73%1 of the overall market, since it includes the pass-through salary costs of employees that are leased to customer organizations Stepping into the next decade of growth January 2012 Human resources solutions industry Over the last two decades...

A MORE COMPETITIVE MANUFACTURING INDUSTRY Management and Workforce Skills and Talent February 2012 Suggested citation: Fisher, L., Agarwal, R. and Green, R., The Australian Industry Group and the University of Technology Sydney, 2011, Management and Workforce Skills and Talent Report...

Description Manufacturing process audit is one of the many quality tools to assess the effectiveness of manufacturing process and quality performance. They are commonly used in the effort to diagnose, maintain and improve quality management system. World Engineering Congress 2007, Penang...