Wireless-technologies
One of the best examples of the use of wireless technologies is the hotel industry. Major hotels are betting on wireless services as a new lure for business travellers who rely on high-speed Internet connectivity and wireless services to conduct day-to-day business.
“Initially, wireless technology in big hotels was traditionally confined to the guest room, the business centre or conference rooms,” says Ashish Kale, systems manager, Renaissance Mumbai Hotel and Convention Centre. But as this hampered mobility of a business executive, hotels started looking at using wireless Internet services throughout the hotel.
Adds Khetwal of Le Royal Meridien, “Wireless technologies deployed in selected areas of the restaurant hampered mobility, and it was impossible to access the Net in any of the restaurants and near the poolside.”
The Taj Group has already introduced wireless Internet access for its customers at Taj Coromandel in Chennai, and is all set to launch this in Mumbai. Shukla puts forward a very valid point: “As in any industry, one has to realise that though different technologies are available, all of them are not beneficial to the end-customer. One has to realise that as customers change their preferences and the way they want to interact, we too have to change with them. Going forward, a hotel which understands a customer’s needs and fulfils it satisfactorily with the help of technology would obviously be a preferred one.”
Another significant use of this technology is seen in wireless-equipped handheld phones called digitally enhanced cordless phones, which serve the purpose of tracking a person anywhere in the hotel premises. This phone is especially useful for mobile staff who can attend to a complaint immediately.
One of the best examples of the use of wireless technologies is the hotel industry. Major hotels are betting on wireless services as a new lure for business travellers who rely on high-speed Internet connectivity and wireless services to conduct day-to-day business.
“Initially, wireless technology in big hotels was traditionally confined to the guest room, the business centre or conference rooms,” says Ashish Kale, systems manager, Renaissance Mumbai Hotel and Convention Centre. But as this hampered mobility of a business executive, hotels started looking at using wireless Internet services throughout the hotel.
Adds Khetwal of Le Royal Meridien, “Wireless technologies deployed in selected areas of the restaurant hampered mobility, and it was impossible to access the Net in any of the restaurants and near the poolside.”
The Taj Group has already introduced wireless Internet access for its customers at Taj Coromandel in Chennai, and is all set to launch this in Mumbai. Shukla puts forward a very valid point: “As in any industry, one has to realise that though different technologies are available, all of them are not beneficial to the end-customer. One has to realise that as customers change their preferences and the way they want to interact, we too have to change with them. Going forward, a hotel which understands a customer’s needs and fulfils it satisfactorily with the help of technology would obviously be a preferred one.”
Another significant use of this technology is seen in wireless-equipped handheld phones called digitally enhanced cordless phones, which serve the purpose of tracking a person anywhere in the hotel premises. This phone is especially useful for mobile staff who can attend to a complaint immediately.