The reasons companies monitor employee activities are valid business reasons, not just a desire to snoop.
Legal Compliance. In regulated industries, taping telemarketing activities gives both the company and the consumer some degree of legal protection. Also, electronic recording and storage may be considered part of a company's "due diligence" in keeping adequate records and files.
Legal Liability. Employees who are unwittingly exposed to offensive graphic material on colleagues' computer screens may charge a hostile workplace environment.
Performance Review. Customer service and consumer relations personnel are frequently taped as they field calls, and tapes are reviewed with supervisors to evaluate and improve job performance.
Productivity Measures. Net-surfing, personal use of office e-mail, and/or dialing up 900 numbers expend time and assets on non-business related activities.
Security Concerns. Protecting the value of proprietary corporate information is a primary concern in an age when e-mail and internet connections continue to expand.
Legal Compliance. In regulated industries, taping telemarketing activities gives both the company and the consumer some degree of legal protection. Also, electronic recording and storage may be considered part of a company's "due diligence" in keeping adequate records and files.
Legal Liability. Employees who are unwittingly exposed to offensive graphic material on colleagues' computer screens may charge a hostile workplace environment.
Performance Review. Customer service and consumer relations personnel are frequently taped as they field calls, and tapes are reviewed with supervisors to evaluate and improve job performance.
Productivity Measures. Net-surfing, personal use of office e-mail, and/or dialing up 900 numbers expend time and assets on non-business related activities.
Security Concerns. Protecting the value of proprietary corporate information is a primary concern in an age when e-mail and internet connections continue to expand.