Understanding Word of Mouth

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Social Media are really Word of Mouth Tools

Granted, social media is on the tip of everyone’s tongues with tools such as Twitter and Facebook but if you think about it, Social Media and its tools are the ultimate digital conveyance of “Word of Mouth”. Instead of telling 20 of your friends that this restaurant rocked you can share it with 20 million people on Yelp.com. Pissed off at a vendor and you vented on Twitter? Most likely that company has an outpost there and is listening.
 
Very informative read, language is a very powerful tool and effective usage can serve as an empowering step for professional
 
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