Kalpana Heliya
Par 100 posts (V.I.P)
* Salary in Indian BPOs
Another important factor which attracts MNCs to outsource their work to India is the salary in Indian BPOs and IT industry. Here is a brief summary of salary in Indian BPOs, according to different hierarchies. Besides the salary, Indian BPO employees are paid incentives depending upon many factors like attendance regularity, target achievements etc. Structure of salary in Indian BPOs is as follows.
• Customer Care Representatives- Rs 8,000 - Rs 15,000 per month Team Leaders- Rs 17,000 - Rs 26,000 per month
• Managers- Rs 3 Lakhs - Rs 5.5 Lakhs per annum
• Training Heads- Rs 8 Lakhs - Rs 12 Lakhs per annum
• Training Managers- Rs 5 Lakhs - Rs 8 Lakhs per annum
• Trainers- Rs 2 Lakhs - Rs 5 Lakhs per annum
* Reasons for high salaries:
There are some reasons behind this trend. Let us examine some of them briefly:
1. More demand v/s Less Supply: This is the fundamental rule of Economics. The kind professionals required for call-center jobs are available, but not in enough supply. Because, generally these jobs are very awkward [in terms of working hours] and considered as a part time job by many, there is a segment of manpower, which does not prefer to join it.
2. Very few training centers for BPO training: How many B-Schools are there which provide BPO as a specialization? Very few. Also, there are not enough private training center who specializes in imparting such training and preparing such professional who can work in the BPO industry.
3. High Turnover: As we just noted, because there exists very high amount of turnover, the companies try to retain the employees as much as possible by giving them extra money and other facilities, and incentives.
* Future:
Although, it is impossible to predict the future of any industry, looking at the current development of BPO in India, we can say that there will be requirement of more and more trained people in this sector. So, in short, current picture is rosy enough to attract fresh graduates in this sector.
* Last Words:
Another important point is that not all the people who wish to join this sector needs to be highly qualified. An above average student of graduation can easily get a job in this sector. So, in short, this sector will have to attract and depend upon the young manpower who wish to earn some extra bucks per-month and look to retain some of them.
Another important factor which attracts MNCs to outsource their work to India is the salary in Indian BPOs and IT industry. Here is a brief summary of salary in Indian BPOs, according to different hierarchies. Besides the salary, Indian BPO employees are paid incentives depending upon many factors like attendance regularity, target achievements etc. Structure of salary in Indian BPOs is as follows.
• Customer Care Representatives- Rs 8,000 - Rs 15,000 per month Team Leaders- Rs 17,000 - Rs 26,000 per month
• Managers- Rs 3 Lakhs - Rs 5.5 Lakhs per annum
• Training Heads- Rs 8 Lakhs - Rs 12 Lakhs per annum
• Training Managers- Rs 5 Lakhs - Rs 8 Lakhs per annum
• Trainers- Rs 2 Lakhs - Rs 5 Lakhs per annum
* Reasons for high salaries:
There are some reasons behind this trend. Let us examine some of them briefly:
1. More demand v/s Less Supply: This is the fundamental rule of Economics. The kind professionals required for call-center jobs are available, but not in enough supply. Because, generally these jobs are very awkward [in terms of working hours] and considered as a part time job by many, there is a segment of manpower, which does not prefer to join it.
2. Very few training centers for BPO training: How many B-Schools are there which provide BPO as a specialization? Very few. Also, there are not enough private training center who specializes in imparting such training and preparing such professional who can work in the BPO industry.
3. High Turnover: As we just noted, because there exists very high amount of turnover, the companies try to retain the employees as much as possible by giving them extra money and other facilities, and incentives.
* Future:
Although, it is impossible to predict the future of any industry, looking at the current development of BPO in India, we can say that there will be requirement of more and more trained people in this sector. So, in short, current picture is rosy enough to attract fresh graduates in this sector.
* Last Words:
Another important point is that not all the people who wish to join this sector needs to be highly qualified. An above average student of graduation can easily get a job in this sector. So, in short, this sector will have to attract and depend upon the young manpower who wish to earn some extra bucks per-month and look to retain some of them.