TRAINING & DEVELOPMENT SURVEY AT BSNL
TABLE OF CONTENT
1. Executive summary
2. Introduction to Training and Development
3. Importance of Training and Development
4. Need for the study
• Title of the proect
• !tatement of the pro"lem
• #urpose of the study
• !cope of the study
• $"ectives of the study
%. &esearch methodology
• !ampling plan
• 'rea covered
• (ethodology
). Data collection
• #rimary data
• !econdary data
*. Data 'nalysis
• !tatistical tool
• !tatistical pac+age
,. -imitation of the study
.. Theoretical aspects of training and development
1/. Introduction to the company
11. 'nalysis and interpretation
12. 0indings
13. !uggestions
14. 1onclusion
1%. 2i"liography
BABASAB PATIL Page 1
TRAINING & DEVELOPMENT SURVEY AT BSNL
1). 'nnexure
TRAINING & DEVELOPMENT SURVEY AT BSNL
S.N QUESTIONS
Strongly
disagree
Somewhat
disagree
Neither
agree nor
disagree
Some
what
agree
Strongly
agree
1.
Training helps in increasing productivity of
employees to achieve organi!ational goals.
1 " # $ %
". Training programs are well&planned. 1 " # $ %
#. Training programs are of sufficient duration. 1 " # $ %
$.
Training is periodically evaluated and
improved.
1 " # $ %
%.
Training programs emphasis on developing
technical ' managerial capa(ilities of
employees.
1 " # $ %
).
Training of wor*ers is given ade+uate
importance in your organi!ation.
1 " # $ %
,.
Employees are sponsored for training
programs after carefully identified
developmental needs.
1 " # $ %
-.
Those who are sponsored for the training
programs ta*e the training seriously
1 " # $ %
.. Employees in the organi!ation participate in
determining the training they need.
1 " # $ %
1/.
The +uality of training programs in your
organi!ation is e0cellent.
1 " # $ %
11.
E0ternal training programs are carefully
chosen after collecting enough information
a(out their +uality and suita(ility.
1 " # $ %
1.
There is a well&designed and widely shared
training policy in the company.
1 " # $ %
BABASAB PATIL Page 2
TRAINING & DEVELOPMENT SURVEY AT BSNL
EXECUTIVE SUMMARY
Telecommunication is a technology intensive industry 3ith a high pro"a"ility of
o"solescence. $ur country has 3itnessed a num"er of technologies varying from magneto
exchanges to the modern Ne3 Technology Digital !3itches. 4e have also seen changes
in the transmission technology starting from carrier systems to the D4D( systems
providing long distance circuits across the length and "readth of the country.
Telecommunications today is "oth a pu"lic utility and a vital infra5structure. Therefore an
in house training center is an essential institution for continuous training of the officers
and employees in this +ey technological field.
Training is a process through 3hich a person enhances and develops his efficiency6
capacity and effectiveness at 3or+ "y improving and updating his +no3ledge and
understanding the s+ills relevant to perform his or her o".
Training also helps a person cultivate appropriate and desired "ehavior and attitude
to3ards the 3or+ and people. 7nless training is provided6 the o"s and lives of employees
in organi8ations are at sta+e.
It gives people an a3areness of the &ules 9 #rocedures to guide their "ehavior. It is an
application of +no3ledge to improve the performance on the 1urrent o" or to prepare
one for an intended o".
$rgani8ation 9 individual for their survival 9 attainment of mutual goals should
develop 9 progress simultaneously: this can "e done mainly through training techni;ue
"ecause training is the most important techni;ue 9 it is a value addition to the
organi8ation through 'A= DEs= !DEs =TT! Aroup L2@ 9
Aroup L'@ officers its letter N$.225)=2//% 5 Trg Dated? 21.3.2//)
BABASAB PATIL Page 14
TRAINING & DEVELOPMENT SURVEY AT BSNL
Training Methods At Bharatiya Sanchar Nigam Ltd (BSNL)
a) Seminars & Workshops
The institute conducts seminars on the latest topics in ne3 telecommunication
technologies. The institute also conducts 3or+shops on important topics concerning DoT.
0or the seminars and 3or+shops luminaries from leading technical organisations and
academic institutions are called.
b ) Induction Training
The induction training is imparted in various disciplines for the ne3ly recruited staff as a
pre5o" training. The cadres for 3hich the training is given in the training centre are
'DET H#ro"ationersI6 'sstt. (anager H#ro"ationersIHTelecom 0actoryI 6 >unior
Engineers HTelecom 0actoriesI and >unior 'ccounts $fficers.
c) Inservice Training
The purpose of inservice training is to give the necessary +no3ledge and +no3 ho3
a"out the ne3 systems=technologies inducted into the net3or+ from time to time. The
institute offers in5service training in latest technologies and techni;ues. >T$
speciali8ation "atches conducted are a part of in5service training. The courses are
monitored continuously and the utility of these in5service courses is assessed from time to
BABASAB PATIL Page 1%
TRAINING & DEVELOPMENT SURVEY AT BSNL
time and courses 3hich are not in demand are 3eeded out and ne3 courses are
introduced.
d) Field Training Programmes
1onsidering the need to update the +no3ledge and s+ills of the technical maintenance
personnel in specific disciplines of technology from time to time6 a system of short5term
practical oriented training programmes has "een developed "y this institute. 0or
conducting these courses the trainers go to the field stations. These programmes called
0ield Training #rogrammes H0T#sI are for a maximum of % days duration and conducted
3ith the help of the e;uipment availa"le in the field. 2esides training the lo3er staff on
o"6 this also helps the trainers getting ac;uainted 3ith the day to day pro"lems in the
field 3hich can later "e ta+en care of in the training modules "eing developed in the
Training 1entre.
Infrastructure
In the main "uilding all the administrative offices6 class rooms and la"oratories etc. are
housed. There are several faculties vi8. Electronic !3itching I H$12 5 2,36 E51/2I6
Electronic !3itching 5II H15D$T6 I-T6 NE'MI6 &adio Transmission6 Transmission lines6
Telecom External #lant6 1omputer6 IT(!. The technical faculties are supported "y the
three sections namely #rogramming6 4or+s and 'dministration.
There are 1% class rooms for lecture sessions fully e;uipped 3ith facilities li+e
overhead=slide proectors.
There are )) la"oratories for practicals. They are e;uipped 3ith a 3ide variety of latest
technology telecommunication e;uipments li+e $1252,36 E51/26 15D$T %12#6 I-T
%12#6 Digital (icro3ave6 $ptical 0i"re6 G5!'T6 Digital 7a"alpur are
also paya"le. HThe a"ove rates are under revision and latest rates may "e chec+ed at the
time of nomination of candidatesI.
-$1'TI$N $0 &EAI$N'- TE-E1$( T&'ININA 1ENT&E! $0 2!N-
'hmeda"ad 2hu"anesh3ar 1hennai
Au3ahati
TABLE OF CONTENT
1. Executive summary
2. Introduction to Training and Development
3. Importance of Training and Development
4. Need for the study
• Title of the proect
• !tatement of the pro"lem
• #urpose of the study
• !cope of the study
• $"ectives of the study
%. &esearch methodology
• !ampling plan
• 'rea covered
• (ethodology
). Data collection
• #rimary data
• !econdary data
*. Data 'nalysis
• !tatistical tool
• !tatistical pac+age
,. -imitation of the study
.. Theoretical aspects of training and development
1/. Introduction to the company
11. 'nalysis and interpretation
12. 0indings
13. !uggestions
14. 1onclusion
1%. 2i"liography
BABASAB PATIL Page 1
TRAINING & DEVELOPMENT SURVEY AT BSNL
1). 'nnexure
TRAINING & DEVELOPMENT SURVEY AT BSNL
S.N QUESTIONS
Strongly
disagree
Somewhat
disagree
Neither
agree nor
disagree
Some
what
agree
Strongly
agree
1.
Training helps in increasing productivity of
employees to achieve organi!ational goals.
1 " # $ %
". Training programs are well&planned. 1 " # $ %
#. Training programs are of sufficient duration. 1 " # $ %
$.
Training is periodically evaluated and
improved.
1 " # $ %
%.
Training programs emphasis on developing
technical ' managerial capa(ilities of
employees.
1 " # $ %
).
Training of wor*ers is given ade+uate
importance in your organi!ation.
1 " # $ %
,.
Employees are sponsored for training
programs after carefully identified
developmental needs.
1 " # $ %
-.
Those who are sponsored for the training
programs ta*e the training seriously
1 " # $ %
.. Employees in the organi!ation participate in
determining the training they need.
1 " # $ %
1/.
The +uality of training programs in your
organi!ation is e0cellent.
1 " # $ %
11.
E0ternal training programs are carefully
chosen after collecting enough information
a(out their +uality and suita(ility.
1 " # $ %
1.
There is a well&designed and widely shared
training policy in the company.
1 " # $ %
BABASAB PATIL Page 2
TRAINING & DEVELOPMENT SURVEY AT BSNL
EXECUTIVE SUMMARY
Telecommunication is a technology intensive industry 3ith a high pro"a"ility of
o"solescence. $ur country has 3itnessed a num"er of technologies varying from magneto
exchanges to the modern Ne3 Technology Digital !3itches. 4e have also seen changes
in the transmission technology starting from carrier systems to the D4D( systems
providing long distance circuits across the length and "readth of the country.
Telecommunications today is "oth a pu"lic utility and a vital infra5structure. Therefore an
in house training center is an essential institution for continuous training of the officers
and employees in this +ey technological field.
Training is a process through 3hich a person enhances and develops his efficiency6
capacity and effectiveness at 3or+ "y improving and updating his +no3ledge and
understanding the s+ills relevant to perform his or her o".
Training also helps a person cultivate appropriate and desired "ehavior and attitude
to3ards the 3or+ and people. 7nless training is provided6 the o"s and lives of employees
in organi8ations are at sta+e.
It gives people an a3areness of the &ules 9 #rocedures to guide their "ehavior. It is an
application of +no3ledge to improve the performance on the 1urrent o" or to prepare
one for an intended o".
$rgani8ation 9 individual for their survival 9 attainment of mutual goals should
develop 9 progress simultaneously: this can "e done mainly through training techni;ue
"ecause training is the most important techni;ue 9 it is a value addition to the
organi8ation through 'A= DEs= !DEs =TT! Aroup L2@ 9
Aroup L'@ officers its letter N$.225)=2//% 5 Trg Dated? 21.3.2//)
BABASAB PATIL Page 14
TRAINING & DEVELOPMENT SURVEY AT BSNL
Training Methods At Bharatiya Sanchar Nigam Ltd (BSNL)
a) Seminars & Workshops
The institute conducts seminars on the latest topics in ne3 telecommunication
technologies. The institute also conducts 3or+shops on important topics concerning DoT.
0or the seminars and 3or+shops luminaries from leading technical organisations and
academic institutions are called.
b ) Induction Training
The induction training is imparted in various disciplines for the ne3ly recruited staff as a
pre5o" training. The cadres for 3hich the training is given in the training centre are
'DET H#ro"ationersI6 'sstt. (anager H#ro"ationersIHTelecom 0actoryI 6 >unior
Engineers HTelecom 0actoriesI and >unior 'ccounts $fficers.
c) Inservice Training
The purpose of inservice training is to give the necessary +no3ledge and +no3 ho3
a"out the ne3 systems=technologies inducted into the net3or+ from time to time. The
institute offers in5service training in latest technologies and techni;ues. >T$
speciali8ation "atches conducted are a part of in5service training. The courses are
monitored continuously and the utility of these in5service courses is assessed from time to
BABASAB PATIL Page 1%
TRAINING & DEVELOPMENT SURVEY AT BSNL
time and courses 3hich are not in demand are 3eeded out and ne3 courses are
introduced.
d) Field Training Programmes
1onsidering the need to update the +no3ledge and s+ills of the technical maintenance
personnel in specific disciplines of technology from time to time6 a system of short5term
practical oriented training programmes has "een developed "y this institute. 0or
conducting these courses the trainers go to the field stations. These programmes called
0ield Training #rogrammes H0T#sI are for a maximum of % days duration and conducted
3ith the help of the e;uipment availa"le in the field. 2esides training the lo3er staff on
o"6 this also helps the trainers getting ac;uainted 3ith the day to day pro"lems in the
field 3hich can later "e ta+en care of in the training modules "eing developed in the
Training 1entre.
Infrastructure
In the main "uilding all the administrative offices6 class rooms and la"oratories etc. are
housed. There are several faculties vi8. Electronic !3itching I H$12 5 2,36 E51/2I6
Electronic !3itching 5II H15D$T6 I-T6 NE'MI6 &adio Transmission6 Transmission lines6
Telecom External #lant6 1omputer6 IT(!. The technical faculties are supported "y the
three sections namely #rogramming6 4or+s and 'dministration.
There are 1% class rooms for lecture sessions fully e;uipped 3ith facilities li+e
overhead=slide proectors.
There are )) la"oratories for practicals. They are e;uipped 3ith a 3ide variety of latest
technology telecommunication e;uipments li+e $1252,36 E51/26 15D$T %12#6 I-T
%12#6 Digital (icro3ave6 $ptical 0i"re6 G5!'T6 Digital 7a"alpur are
also paya"le. HThe a"ove rates are under revision and latest rates may "e chec+ed at the
time of nomination of candidatesI.
-$1'TI$N $0 &EAI$N'- TE-E1$( T&'ININA 1ENT&E! $0 2!N-
'hmeda"ad 2hu"anesh3ar 1hennai
Au3ahati