Teleperformance India's Sanjay Mehta is BPO Industry Champion
Contact Center World recognition from peers for 11 global BPO champions
New Delhi Jaipur Indore July 10, 2015: ContactCenterWorld, the global association for Contact Center and Customer Engagement Best Practices, has announced the winners of the prestigious 2015 Industry Champion Award for 11 countries including Australia, Brazil, India and Singapore. The award is based on selection by industry peers. However, colleagues from the same company and friends are not allowed to vote for anyone from their own company.
Mr Sanjay Mehta, Managing Director, Teleperformance India, is the BPO Industry Champion from India 2015 based on the above web-based peer selection process by Contact Center World.
Mr Mehta has headed India operations of the US$ 3.7 billion Teleperformance Inc., the global leader in Outsourced Multichannel Customer Experience offering Complete BPM Solutions covering Customer Care, Debt Collection Technical Support, Analytics and Social Media.
He pioneered the move of setting up BPO operations beyond the traditional IT hubs of metro cities to smaller non-metro towns, starting with Indore in 2007 and Jaipur in 2009. Mr Mehta advocates move of BPO industry close to where the talent is: thus helping create jobs in non metro cities.
Hailed as a thought leader in the BPO industry through his views, Mr Mehta is Chairperson of the BPO committee of the Indo-American Chamber of Commerce (NIC). As an active member of NASSCOM, Mr Mehta has been advocating a separate policy for BPO industry.
Mr Raj Wadhwani, President of ContactCenterWorld.com said, "Every year we invite members to nominate industry peers and we look for those who receive the most comments and recommendations from their peers. These Champions all received substantial numbers of votes and we congratulate them for helping grow and promote our amazing Industry.”
Teleperformance India’s 5,000 strong team helps clients in Customer Acquisition, Customer Care, Technical Support, Debt Collection, BPO, Social Media through over 100 million customer contacts annually. The firm serves Customers in US, UK, EMEA, India in English and 10 languages.
Sanjay Mehta, MD, Teleperformance India
The 11 industry champions for 2015 are:
# Nathalya Wani Sabu of PT Bank Central Asia representing Indonesia
# Yunus Mucaz of Sigorta Ofisi representing Turkey
# Asad Amjad Butt of PTML-Ufone representing Pakistan
# Sanjay Mehta of Teleperformance representing India
# Mahmud Bin Alam of DHL Express BD representing Bangladesh
# Ladislau Álvares Batalha of Contax representing Brazil
# Saravanan Belusami of VADS Business Process representing Malaysia
# Vladimira Rosendorfova of CEZ Group representing Czech Republic
# John Stavrakis of TAL representing Australia
# Rafal Jarosz of KlinikaCallCenter representing Poland
# Serene Ng of StarHub representing Singapore
ContactCenterWorld recognized Teleperformance India for its Community Spirit Program and exceptional Client Partnership also in 2014.
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