Teleperformance India Ranked as the No. 1 BPO Company in India
New Delhi, July 15, 2015
Teleperformance, the the global leader in outsourced multichannel customer experience management, has announced that its India operations have been ranked Number One in the BPO industry in the 'Great Place To Work 2015' study.
Great Place to Work Institute conducted this study for 2015 in which over 700 companies from 20 industry segments participated.
Teleperformance began its India operations in Gurgaon nearly 15 years ago, and supports global clients in the Telecom, Technology, Logistics, Consumer Goods and eCommerce verticals. The firm has established several initiatives for engaging with its employees, referred to as Teleperformers, ranging from extensive training of over six weeks a year, ample growth opportunities for its team and 'Citizen of the World' social responsibility programs.
Teleperformance India's path-breaking move of setting up operations in non-metro cities like Jaipur and Indore was driven by its desire to offer jobs to youth closer to their home towns. This strategic move besides marrying the sensitivity of minimising movement of talent away from home while providing them the comfort of less travel time to work gives customers the benefit of higher productivity.
This recognition validates Teleperformance India's commitment to creating workplace excellence based on talent development practices and values of putting people ahead of everything else. Teleperformance leaders are invited members of the 'Best Employers Club', a forum to share best practices in nurturing a great people culture.
"Teleperformance has created a competitive advantage for themselves by engaging the hearts, minds and hands of its people, energizing employees by creating an environment of trust where people are proud of the job they do and enjoy the company of their colleagues,"[/b] says Prasenjit Bhattacharya, CEO, Great Place to Work(R) Institute, India.
Mr Sanjay Mehta, Managing Director, Teleperformance India, said, "We are humbled by this recognition. Our teams deserve credit for shaping our People strategy to maintain high standards of excellence at workplace. At Teleperformance, we extend the same customer experience to our people that we expect from them for our Clients and their customers. Motivated people drive innovation-that allows Teleperformance to retain its leadership position."
Companies nominated for Great Place to Work(R) list go through a rigorous application process and are selected and ranked predominantly on the basis of employees' response to the Great Place to Work Trust Index(C) Survey. It takes into account employees' perception of the workplace; the scoring criteria also include Workplace Culture Assessment and Employees Comments.
In its 12th year, India's Best Companies to Work for Study's 2015 edition, the largest study in the country on workplace culture, attracted participation from over 700 organisations spanning over 20 industries. Over 180,000 employees were surveyed in all making this the largest and most comprehensive survey of workplace culture in corporate India. In the overall listing of companies from 20 industry segments Teleperformance was ranked among the Top 15 Best Companies to Work for in India.
About Great Place To Work(R)
In search of the Best Companies to Work for(R) since 1981, Great Place to Work(R) Institute recognizes workplaces characterized by trust, pride and camaraderie in 50 countries across the world, reviewing more than 6,000 organizations, representing over 10 million employees all over the world.
About Teleperformance Group
Teleperformance, the worldwide leader in outsourced multichannel customer experience management, serves companies around the world with customer care, technical support, customer acquisition and debt collection programs. In 2014, it reported consolidated revenue of 2,758 million Euro (3,665 million USD, based on 1 Euro = 1.33 USD). The Group operates around 135,000 computerized workstations, with more than 182,000 employees across around 270 contact centers in 62 countries and serving more than 160 markets.
It manages programs in 75 languages and dialects on behalf of major international companies operating in a wide variety of industries. Teleperformance shares are traded on the Euronext Paris market, Compartment A, and are eligible for the deferred settlement service. They are included in the following indices: STOXX 600, SBF 120, Next 150, CAC Mid 60 and CAC Support Services. Symbol: RCF - ISIN: FR0000051807 - Reuters: ROCH.PA - Bloomberg: RCF FP