TCL electronics

TCL Multimedia Technology Holdings Limited ("TCL Multimedia" or "the Group", stock code: 1070.HK) is a leading multimedia consumer electronics manufacturer with a global sales network. Television is the core product of the Group. This business is operated under its wholly-owned subsidiary, TTE Corporation.

Its TVs are sold in Asia, Europe and North America under three key brands - "TCL", "THOMSON" and "RCA" respectively. Currently, TCL Multimedia is one of the largest TV players globally. Headquartered in China, TCL Multimedia operates highly efficient manufacturing plants and R&D centres across all major continents. In addition to TVs, the Group also manufactures PCs and AV products.


sale networks
TCL Multimedia operates on a global platform with a sales and distribution network that covers major continents.

On the retail level, it has an extensive network that comprises over 20,000 point of sales in China. In Europe, its network covers approximately 80% of the European distribution network, and in North America, it extends to over 10,000 point of sales.

In addition, the Group operates sales offices in a number of countries and regions such as Hong Kong, Vietnam, the Philippines, Russia, Ukraine, Latin America, Europe (offices in France and Poland), etc., bringing TCL TVs to different corners of the world.

RnD
Our R&D centres are located in China (Shenzhen), Germany (Villingen), North America (Indianapolis) as well as in Singapore. Each of them is managed with different core focus such as technological innovation, mechanical development and product development.

manufacturing plant
One of the competitive advantages of the Group lies in its global and efficient manufacturing platform. Its television manufacturing plants are located in China (Huizhou, Henan, Wuxi, Inner Mongolia and etc), Poland (Zyradow), Mexico (Juraz), Thailand and Vietnam, which produce full range of products covering general CRT, LCD, Plasma and Projection TVs.

Its manufacturing activities for personal computer and audio-visual products are based in China (Shenzhen). Key products include desktop computer, notebook computer, DVD player and VCD player.

use full links
TCL Corporation
http://www.tcl.com/

TTE Corporation
http://www.ttecorp.com

TCL Communication Technology Holdings Limited
http://www.tclcom.com

TCL Computer Technology Co., ltd.
www.tcl-digital.com

TCL Overseas Marketing Limited
http://www.tcl.hk

Thomson
http://www.thomson.net

RCA
http://www.rca.com
 
History
Founded in 1981, TCL began as a manufacturer of magnetic tapes. TCL developed rapidly during the 1990s becoming one of China's fastest growing companies with an average growth rate of 42.65% for the past 12 years. The company successfully restructured from a state-owned enterprise with help from international investors.
In 2003, it experienced a crisis of financial statement and failed to go public as a group company. However, that year the group also recorded a revenue of RMB 28.2 billion yuan ($3.5 billion USD),and a profit of RMB 0.57 billion ($70 million USD). A survey on most valuable brands in 2003, conducted by Beijing Brand Equity Evaluation Co Ltd. indicated that TCL is one of China’s most valuable brands with a brand equity of RMB 26.712 billion ($3.3 billion USD). In January 2004, TCL Corporation as a whole was officially listed.
Later in 2004, TCL set up a joint venture creating the TTE Corporation with France's Thomson Group, giving TCL control of the RCA brand and making it the global leader in television manufacturing. At the time, TCL was hailed as the first Chinese company to compete on the international stage with large international corporations.
Analysts cited the company’s willingness to cooperate with competitors as an asset. Investors in TCL include former competitors: Toshiba, Sumimoto, Kingsoft, Nanda, Pentel,and Schneider. In July 2004 TTE, officially started operation in Shenzhen. Also, in April 2004, TCL Mobile and Alcatel formed a joint venture to engage in mobile phone development, production, sales and services.
Recently, TCL has had difficulty due to price competition inside China. The Hong Kong-listed stock dropped 30% in 2004. Also in late 2004, Thomson surprised the market by announcing that it was taking a small stake in Konka Group, a TCL rival.
In late 2005, the Chinese unit of Philips Electronics purchased a 7 percent stake in TCL becoming the company's third-largest shareholder. As of the beginining of 2006, TCL has representative offices in 10 countries and is expanding in Vietnam, India and Germany. TCL has technology partnerships with Microsoft and Intel.
In August 2004, Alcatel set up a joint venture with TCL forming a new mobile business, TCL & Alcatel Mobile Phones Limited (TAMP). TCL owned 55% of this joint venture. In May 2005, TCL signed a ten-year licensing agreement with Alcatel, and TAMP became a 100%-owned subsidiary of TCL.

TCL Group members

Multimedia Electronics SBU

Household Appliance Marketing Co.Ltd.

AV Business Department

Monitors Business Department

Muti-brands Sales Business Department

Rowa TV Business Department

TCT

TCL Mobile Communication Co.,Ltd

TCL&Alcatel Mobile Phones Limited

Digital Electronics SBU

TCL Computer Technology(Shenzhen)Co.,Ltd.

Hanlinhui Software Industry Co.,Ltd

Electronic University Online Distant Education Technology Co.,Ltd.

Home Electrical Appliances SBU

Air-conditioner Business Department

White Home Electrical Appliances Department

TCL Small Home Appliances Division

TCL Ruichi(Huizhou)Refrigeration Equipment Co.,Ltd.

Electrical SBU

TCL INT'L Electrical OBU

TCL Lighting Electrical OBU

TCL Industrial Electrical OBU

TCL Building Technologies OBU

Overseas SBU

TCL Vietnam

TCL Indonesi

TCL Russia

TCL Philippine

TCL Indian

Electronics & Components SBU

Huizhou Shenghua Industrial Co., Ltd

TCL Hyperpower Batteries Co.,Ltd.

ShenZhen ASIC Micro-Electronics LTD.

Strategic OEM SBU

TV Business PC

AV Business PC

Other Enterprises

TCL Cultural Development Co.,Ltd.

TCL Communication Equipment (Huizhou)Co., Ltd.

LG Electronics(Huizhou)Co.,Ltd.

Go-Video

TCL Multimedia Technology Holdings Limited

TCL Corporation: Company Snapshot
Figures in Chinese Renmimbi
Business Description:
TCL Corporation. The Group's principal activities are researching, developing, manufacturing and selling of multi-media electronic products, computers, mobile phones, household appliances, telephones, electrical engineering products, IT products and others. Other activities include manufacturing of information and electronic components. The Group has its nationwide sales and distribution network, with a computer reaching across the whole country incorporating over 320 branches and business representative offices in over 10 countries.
CFT0813_042242330.gif

Stock Price (8/10/07): 4.82
Recent stock performance
1 Week -3.4%
4 Weeks 7.3%
13 Weeks -16.3%
52 Weeks 127.4%
 
Samsung India is the hub for Samsung’s South West Asia Regional operations. The South West Asia Regional Headquarters looks after the Samsung business in Nepal, Sri Lanka, Bangladesh, Maldives and Bhutan besides India. Samsung India which commenced its operations in India in December 1995, today enjoys a sales turnover of over US$ 1Bn in just a decade of operations in the country.

Headquartered in New Delhi, Samsung India has a network of 20 Branch Offices and 40 Area Sales Offices located all over the country. The Samsung manufacturing complex housing manufacturing facilities for Colour Televisions, Colour Monitors, Refrigerators and Washing Machines is located at Noida, near Delhi. Samsung ‘Made in India’ products like Colour Televisions, Colour Monitors and Refrigerators are being exported to Middle East, CIS and SAARC countries from its Noida manufacturing complex.

Samsung India currently employs over 1600 employees, with around 18% of its employees working in Research & Development.

Samsung’s state of the art highly automated manufacturing facilities are located at the Company’s sprawling Noida Complex. Enjoying the Number 1 position amongst all Samsung subsidiaries in terms of productivity and having been ranked as the subsidiary with the ‘Best Quality System’, Samsung India prides itself for its Manufacturing Value Innovation.

The manufacturing capacities of the Samsung products manufactured in India (as of Year 2004) are :
PRODUCT CAPACITY DETAILS
CTV 1.5 million Curved & Flat TVs
Colour Monitor 1.5 million CRT & TFT LCD Monitor
Refrigerator 0.6 million Frost-free and Conventional Refrigerators
Washing Machine 0.5 million Fully Automatic and Semi Automatic
AC 0.4 million Window and Split ACs

Samsung India is working with and contributing to the development of the domestic component industry in the country. The Company is working with its partners to improve their product quality and processes. Thus, Samsung vendors are sent to different Samsung subsidiaries to meet the Samsung overseas vendors in order to benchmark their own processes. Samsung is also training its vendors on eco-partnership so that the components manufactured by them are ‘eco friendly’ as per ROHS norms.

Samsung products manufactured in India currently enjoy an average localization level of over 50%.

AWARDS


Manufacturing Value Innovation – Gold Award for Productivity, Cost, Speed at
the Visual Display Plant – November 2004.
Management Innovation Award – December 2004
Samsung Quality Award – November 2004 for Colour Television & Colour Monitor
Plants
Samsung Innovation Award – November 2004 for Refrigerator Plant.
manufacturing_inner.jpg

From being a virtually unknown entity in the Year 1995, brand Samsung today enjoys an awareness of over 95% and a positive opinion of around 80% in the country today (source: BAS 2004). Sports Marketing and Entertainment Marketing have been the key elements of the Company’s Brand Marketing Strategy. Samsung has very successfully leveraged its association with Cricket and Cinema in the form of ‘Team Samsung’ and ‘Samsung IIFA Award’. Samsung India sponsored the high profile ‘Samsung Cup’ Indo-Pak Cricket Series in the Year 2004. ‘Team Samsung’ or Samsung’s team of celebrity cricketers endorsing Samsung products has been successfully used to create more awareness for Samsung products.

To further reinforce its lifestyle positioning, Samsung has been associated with the Lakme India Fashion Week (LIFW) for its Mobile Phones. The Company used the LIFW-2005 as a platform to launch its D-500, World’s Best Mobile Phone in the Indian market.
brand2.jpg

ENRICHING THE RETAIL EXPERIENCE

To display Samsung products in a more lifestyle ambience and to communicate the product benefits in a more interactive manner, Samsung India has set up a widespread network of Samsung Digital Worlds, Digital Homes and Digital Plazas all over the country.



The Samsung Brand shop network complements the over 8500 retail points for Samsung products located across the length and breadth of the country. Samsung plans to continue enhancing its penetration levels in the country to reach out to more and more Indian consumers.
brand1.jpg

brand3.jpg

Samsung strongly believes that business has a defining role in building communities, and the Samsung ‘Digitall Hope’ program, is in keeping with the same spirit. Samsung DigitAll Hope, represents Samsungs long-term commitment to the people of India and its belief in the power of technology to improve the lives of the Indian people.

It is now widely acknowledged that IT and computer literacy play a key role in the growth of developing countries. Samsung DigitAll Hope is a social program that aims to bridge the gap and narrow the divide between the ‘computer literates’ and the ‘computer illiterates’. As a global leader in Digital Technology, Samsung is committed to the cause and is certain that this program can play a very important role in the development of society at large.

Some of the key projects that have been carried out under the aegis of Samsung Digitall Hope include, the “Hope Incubator Project”, by Development Alternatives, a Delhi based NGO and “Empowering Disabled People through Education and Employment”, by the National Centre for Promotion of Employment for Disabled People (NCEPDP). The “Hope Incubator Project” created and implemented a “Fund” designed to help young first time entrepreneurs successfully run their own business. Modelled as a revolving fund, it was initially used to promote entrepreneurs in the districts of Bundelkhand, but has subsequently been extended to Punjab and other areas as well. This revolving fund is enabling dozens of local young entrepreneurs to service thousands of villagers, helping them to leap frog into the digital world.

Samsung has also supported the National Centre for Promotion of Employment for Disabled People (NCEPDP) to provide Scholarships to brilliant disabled students and helped in the setting up of the Disability Placement Unit which is handholding and mentoring hundreds of disabled people in need of jobs.

Samsung firmly believes in supporting education and regularly organises Factory Visits for School Children to the Manufacturing Facility at Noida as well as educational Quiz programs for School Children.

Apart from education, Samsung has been actively associated with promoting Sports in India. Samsung India’s association with the Indian Olympic Association commenced with the 1998 Bangkok Asian Games and ever since the Company has supported the Indian Contingent to the Y2000 Sydney Olympics, Y2002 Busan Asian Games and the Y2004 Athens Olympics. The Company even set up an Olympic Fund through which it provided Scholarship to five top Indian athletes as they prepared for the Athens Olympics. The Five ‘Samsung Olympic Ratnas’ who were supported include: Abhinav Bindra, Anjali Bhagwat, Anju B George, K M Beenamol and Karnam Malleswari.
social_wheel.jpg
 
Samsung’s IT solution portfolio includes Mobile Computing Solutions, Printing Solutions, Visual Display Solutions as well as Storage & Multimedia solutions. Samsung’s IT business is channeled through a network of distributors and resellers and Samsung, in India has emerged as the undisputed market leader in many product categories. Samsung also looks after the IT hardware requirements of many of India’s blue chip businesses.
tech1.jpg

Mirroring it’s global leadership in TFT-LCD technology, Samsung is the No 1 brand in India as well. With a wide range of display solutions from small screen sizes to large format Plasma & LCD screens, Samsung has a solution that fits every unique display requirement. Samsung has also introduced a range of CDT monitors with it’s patented ‘MagicBright™ technology giving consumers the ideal monitor for a variety of new age applications like multimedia and gaming.
tech2.jpg

Samsung offers a wide range of multifunction and laser printing solutions. With Samsung Multifunction Printers one can Scan, Copy, Print & Fax from a single machine and today they are the fastest growing segment in the printer market. The Samsung range also features the worlds smallest multifunction printer while offering consumers personal printing as well as heavy duty network printing solutions.
tech4.jpg

Storage Solutions

Samsung Electronics has been at the forefront of the global hard disk technology innovations for many years now. It’s R&D labs in USA & Korea have made possible some of the most defining technologies, greatly improving reliability, speed & performance. In India, Samsung was one the first brands to provide extended warranty options and introduce high capacity, high speed HDD’s to cater to the growing needs of the industry.

The Samsung Optical Media Solutions, includes DVD writers, DVD ROM’s as well as CD-RW’s and Combo Drives. The Samsung range features the ‘OctoEdge’ technology, which is a combination of eight unique features that gives Samsung Drives the power to read optical discs in any format, in just about any condition – faster, quieter and much more reliably.
tech5.jpg

tech6.jpg
 
career_mainbanner.jpg

Why Samsung
The work culture at Samsung is based on the fundamental belief that employees are its most important asset. Respect and genuine concern for each employee in the organization is the basic principle on which the organization functions. We believe that by giving mutual respect, recognition, trust, open communication, transparency and opportunities for growth, employees will perform to their fullest potential and will be sincere, dedicated and committed to their jobs.

HR Philosophy
The HR system at Samsung India pays considerable attention to the Salary-Structure, Welfare Administration, Working Conditions etc. as these are some of the factors that are necessary for creating the right kind of work environment. However, it doesn't stop here. Factors such as Rewards, Recognition, Training & Development, and the nature of the job itself, are essential for the true development of human resources.

SAMSUNG India also strives to increase not only the efficiency our operations, but also the overall quality of our work environment and our contribution to society as a whole.

At Samsung India we are trying to harness the potential of employees to the fullest extent so that they become Super Excellent Employees and give Superlative Performance.

Benefits
SAMSUNG offers our employees a wide range of benefits to make work and life more enjoyable. This includes monetary rewards in recognition of excellent work, sports and fitness facilities, discounts on SAMSUNG products and many other benefits that show how valued our employees are.
Recruitment Process
Recruitment is considered an extremely important activity at Samsung India since it builds the foundation for the entire intellectual capital of the Company and ensures Quality Culture in the Organization. It is evident that our careful recruitment process has given us an undisputed edge in the competitive world.

At Samsung India recruitment is done at Staff, Managerial and Operator Level. For Specialized and Highly technical jobs like Research & Development, we conduct Campus interviews in Institutes like IITs.

For recruitment at Staff & Managerial Level, more emphasis is given to the Attitude, Openness, Adaptability & Teamwork capabilities of the candidate along with his job knowledge and relevant skills. Before starting the Recruitment process, HR does a deep analysis of the job requirements and lists down the preferred traits and skills required by the candidate to perform job effectively.

AWARDS
September, 2005 Samsung has been awarded as the Best Retailer of the year 2005 in the consumer Durables category by the India Retail Forum. James Damian, SVP, Best Buy and his team handed over the award to Mr. Ravinder Zutshi , Dy MD , Samsung India at the India Retail award function held in Mumbai on 16th September .
February 2005 Mr. S. H. Oh appointed as the President and Chief Executive Officer of Samsung South West Asia.
November 2004 Samsung received the Golden Peacock Special commendation Certificate for Corporate Social Responsibility (Private Sector) for the year 2004 from Mr. Shivraj Patil, Union Home Minister.
February 2004 India made regional headquarters for Samsung Southwest Asia.
February 2004 Mr. K. S. Kim appointed as the First President and Chief Executive Officer of Samsung South West Asia.
November 2003 Inaugurated Samsung's new, High-Tech, advanced Refrigerator facility.
August 2003 Commencement of production at refrigerator facility in Noida.
June 2003 Merger of SIEL with SEIIT.
Software technology park set up at Noida
December 2002 Construction commences for 5,000,000 refrigerator plant in Noida
October 2002 Samsung unveils new technology for Consumer Home Entertainment (DNIe™)
February 2002 Samsung India commences domestic production of Airconditioners. Plant Capacity : 1 lac units per annum.
January 2002 Samsung launches MDC or Market Driven Change Initiative
December 2001 Samsung India wins the Rajiv Gandhi National Quality Commendation Certificate for Best Quality in the Electrical and Electronics Industry for the Year 1999
November 2001 Samsung India begins the domestic production of Fully automatic washing machines at its 1 lac capacity per annum unit at Noida..
October 2001 Samsung launches the hugely successful Consumer Promotion , the Samsung 'Phod ke Dekho' Offer between October 10-November 20, 2001 .The Company generated Rs 275 Crores Sales from this Promotion in the months of Oct-November 2001.
July 2001 Samsung's seventh Colour Monitor Plant in the world and the First Colour Monitor Plant in India commences production. Plant Capacity : 1.5 million units
June 2001 Colour monitor plant set up
April 2001 Mr. K S Kim, MD of Samsung India between September 1998 - March 2001 returns to Korea as Sr. Vice President , Global Display Division, Samsung Electronics Co. Ltd.
Mr. S S Lee takes over charge as Managing Director, Samsung India. Mr. Lee was MD of Samsungs' subsidiary in Vietnam between January 1995 and March 2001.
January 2001 Samsung India announces its Corporate Initiative for the Year 2001 -To be a Digital E-Company
December 2000 On December 2, 2000, Samsung India completed 5 Years of Operations in the country.
November 2000 Vice Chairman & CEO, Samsung Electronics, Mr. Jong Yong Yun visits India Announces fresh investments of US$10 million for setting up a high tech, state-of-the-art Colour Monitor Plant in India.
October 2000 Awards Rs.5 lacs as Cash Reward to K. Malleswari for winning the Bronze Medal at the 2000 Sydney Olympics. In addition, her Coach, Mr. Leonid Taranenka was awarded Rs.2.5 lacs .
September 2000 Samsung India commences exports of 'Made in India' Colour televisions to Western Europe
Second Production Line set up at Noida for the manufacture of Projection TVs in India
Samsung sponsors the Indian Olympic Team to the 2000 Sydney Olympics
July 2000 Samsung India produces its One Millionth Colour television in India - The first MNC to achieve this milestone in India
May 2000 Launch of Samsung Electronics India (P) Ltd - Samsung's 100 per cent subsidiary for IT and Telecom products in the country
March 2000 P1+ Rating by CRISIL for Samsung's Commercial Paper Programme
February 2000 Launch of Samsung's Bio range of Products ; 'Bio Ceramic' Microwave Ovens, 'Bio Fresh' refrigerator range and Insta-Chill Airconditioners.
Signs Cine Star Tabu for endorsing the Home Appliances Range
Sets up an R&D Center for Color Television at Noida. Investment : US$5 million
Indian R&D Centre made the Regional Hub , catering to design requirements in India , Middle East and South east Asia
September 1999 Millennium Digital Campaign from Samsung. Launch of Digital products in the country.
April 1999 A1+ Rating assigned by ICRA for Samsung's Commercial Paper Programme. A1+ Rating indicates Highest Safety.
March 1999 Samsung India commences manufacturing microwave ovens at Noida Facility with Capacity of 50,000 units per annum
February 1999 Samsung showcases Digital Technology at IETF '99
Samsung India signs a 2 year contract with Kapil Dev to promote Samsung as Brand Ambassador
January 1999 Samsung announced maiden profits of Rs.5 crores on a turnover of Rs.540 Crores for the Calendar year 1998.
November 1998 Samsung Running Festival held at New Delhi. Part of Samsung's Bangkok Asian Games Programme, it drew participation from around 8000 people from all walks of life.
Samsung awarded 'SAP Star Award' by SAP AG
September 1998 Mr. K. S. Kim appointed as the new Managing Director of Samsung India. Took charge from Mr. B. M. Park who was MD, Samsung India between August 1995-September 1998.
July 1998 Visit of Mr. Jong Yong Yun , Vice Chairman & CEO , Samsung Electronics Co. Ltd
May 1998 New White Goods Launch
Double Productivity Award from SEC - ISO 9002 Certification for CTV Factory from BSI, UK and STQC Directorate, Department of Electronics.
January 1998 All India operations with launch in East
December 1997 Sponsorship of the lighting of the Permanent Asian Games Flame Ceremony at the National Stadium, New Delhi.
November 1997 Sponsorship of Indian Contingent to 13th Asian Games in Bangkok.
June 1997 CTV Factory Inaugurated with Initial Plant Capacity of 400,000 units per annum
October 1996 Launch in West
June 1996 Foundation Stone laid for CTV Factory at Noida, Uttar Pradesh.
May 1996 Launch in South
Home Appliances Launch
December 1995 Samsung India Electronics (SIEL) products launched in India.
August 1995 Certificate for commencement of business received by Samsung India
 
R&D
The company’s thrust on Product Innovation and R&D have given the company a competitive edge in the marketplace. Samsung has set up Samsung India Software Centre (SISC) and Samsung India Software operations unit (SISO) for software development at Noida and Bangalore respectively. While the Samsung India Software Centre in developing software solutions in Samsung’s global software requirements for hi-end television like Plasma and LCD TVs, SISO is working on major projects for Samsung Electronics in the area of telecom: wireless terminals and infrastructure, Networking, SoC (System on Chip) Digital Printing and other multimedia/digital media as well as application software. In addition to working on global R&D projects, SISO is also helping Samung India’s CDMA business by focusing on product customization for the Indian market. While the Samsung India R&D Centre has around 300 employees, SISO currently employs over 800 highly skilled professionals.

With an investment of over USD 100 million, SISO is charting out major growth plans in the country, with its current focus being in the 4G & Multimedia area. SISO has already applied for 145 patents based on the software development carried out here in India. In fact, SISO has a special Intellectual Property Team working on securing Patents for its breakthrough projects. SISO plans to continue its focus on Multimedia & Protocol development; build a strong competency in technology and focus on WCDMA technology and User Interface.

Samsung India is also carrying out Hardware R&D at its Noida R&D Centre. The focus of the R&D Centre is to customize both Consumer Electronics and Home Appliance products to better meet the needs of Indian consumers. From colour televisions designed for higher sound output, to washing machines with special ‘Saree Wash Course’, DNIe vision series of Flat CTVs especially designed for the Indian market to Samsung mobiles with regional language menus, the Samsung R&D Centres in India are helping the company to continuously innovate and introduce products customized for the Indian market.
rd_man.jpg


RETAINING CUSTOMERS
Samsung considers 'After Sales Service' as a key differentiator for Samsung products. In order to deliver prompt and easily accessible service, Samsung India has set up a widespread network of company owned as well as Authorized Service Centers to service its customers. The Samsung Service Plazas, as the Company owned Service Centres are called, are a first in the industry.
retain1.jpg

The Samsung Service Plazas serve as a one-stop shop for Samsung’s walk in customers. Customers also get a chance to see the Samsung range of products and interact with Samsung product specialists to know more about the company’s products and services. Samsung is also increasing, the number ‘Samsung Prestige Service Plazas’ in smaller cities like Ludhiana & Coimbatore to reach out to its customers.

To satisfy the needs of its Home Appliance customers, Samsung has set up state-of-the-art Home Appliance Service Centres in 19 cities that are equipped with latest testing and measuring equipments for servicing only Home Appliance products.
retain2.jpg

Speed, Smile, Sure’ is the motto for Samsung Service, as the Company seeks to satisfy more and more of its customers with prompt and accurate service. The company adheres to a turnaround time of 24 hours within the city where the Samsung Service Centre is located. A Service Helpline number 30308282 gives access to Samsung Service throughout the country. Samsung India organises a Free Service Camp on an All India basis, every year, for proactively reaching out to customers and servicing their Samsung products.

‘10 second to loose a customer, 10 years to gain them back’ forms the guiding principle for Samsung Service Team as it strives to satisfy the growing expectations of Indian customers.
 
Back
Top