Tatas demand apology from Orient-Express

The Tatas have sought an apology from Orient-Express Hotels for its "libellous" remark that sought to show the Indian conglomerate's hospitality business in poor light.

In a strongly worded letter to OEH's CEO Paul White, Indian Hotels vice-chairman R K Krishna Kumar said, "The purpose of this letter is not to pursue a dialogue directly with you but to set the record straight on our intentions in approaching your company."

The Indian Hotels executive added that given Taj Hotels' reputation as one of the world's most trusted brands in hospitality, he felt compelled to correct the misinformation that has been circulating in the news media as a result of the letter written by White.

White in a letter to Indian Hotels had said that tying up with the "predominantly Indian" hospitality firm will erode the US hospitality chain's brand image.

"We ask OEH to publish a formal apology to Taj Hotels using the same channels that OEH used to publicise its letter to Taj Hotels, including posting the apology on its global web site," Kumar said.

"Taj Hotels is a proud Indian company, and it will persevere with its global expansion strategy. Indian companies will continue to play a meaningful role in the ongoing global economic integration... Enterprises and individuals must... adapt to these fundamental economic changes... those with a fossilised frame of mind risk being marginalised."

Queries sent to White's office by PTI remained unanswered and officials at his London office said he had gone on leave and would return only by January 2. White's letter had triggered strong reactions from the Indian industry and government officials, who cautioned against any move to sabotage Indian companies' global expansion plans.

Kumar's letter, dated December 19, a copy of which was filed with the market regulator Securities Exchange Commission in the US where OEH is listed, came in response to a letter written by White on December 10, in which he had rejected an alliance proposal from Tatas.

"Having received and carefully read your letter dated December 10, my initial reaction was one of surprise. I could only infer from the language and tone of the letter, which was highly misinformed and unduly aggressive, that it could not have been written by a senior member of OEH's management team and supported by the company's board," Kumar said.

Kumar further wrote, "I thought perhaps it was written on your behalf by an over-zealous adviser and released before it was properly vetted by your office. However, as time passed and your team commented publicly about the letter and its contents, it became clear to me that this letter was indeed written with your full consent."

"This was extremely distressing to me, as Indian Hotels found the letter to be pejorative, inaccurate and libellous," he noted. Kumar said that he had proposed a meeting only to explore the identified opportunities for working together and any "responsible company would have engaged in a conversation with its single largest shareholder."

Taj Hotels acquired a 10 per cent stake in OEH in September and subsequently increased it to 11.5 per cent.




source : http://www.rediff.com/money/2007/dec/20tata.htm
 
Taj performs better than Orient-Express: Tatas

Tata-owned Indian Hotels has said that its Taj group of hotels has performed significantly better than the Orient-Express Hotels.

Orient Express, in which the Tatas picked up 11.2 per cent stake recently, had earlier said that an association with Taj Hotels would dilute its (Orient Express) brand value and alleged that the Taj group was only seeking to improve the performance of its non-Indian properties through the association.


Stung by this, Indian Hotels vice-chairman R Krishna Kumar wrote a strongly-worded letter to Paul White, president and CEO of Orient, on Wednesday night.


The letter said that Taj Hotels had a strong and growing mix of properties, both in India and globally, catering to high-end luxury travellers as well as corporate travellers around the world.


Orient, in comparison, was catering primarily to the leisure travellers and was significantly unrepresented in key segments of the emerging global hospitality industry, Kumar said in the letter.


"One way to gauge the premier status of a business or a brand is to look at how much customers will spend to be associated with the brand and performance of the underlying business and the management team. Orient lacks a presence in major metropolitan markets, which makes an apples-to-apples comparison difficult," he added.


However, the publicly available data concerning the North American properties of both the hotel chains showed that Orient's average room rates were "meaningfully" below those of Taj's properties, he said.
Also, as per the latest financial statements, the trailing 12 month EBITDA margin of Indian Hotels was around 15 per cent higher than that of Oriental, the letter pointed out.


Indian Hotels also accused Orient of having an entrenched board and management that did not meet the needs of its shareholders, nor respected the most basic tenets of corporate governance.


Citing examples, Kumar said that Taj Hotels and Dubai Holdings, the two largest public shareholders of Orient, were unable to enter into any meaningful dialogue with Orient's board.


"Furthermore, despite a governance structure severely limiting shareholders' participation, Orient has seen fit to amend its poison pill" to further solidify the position of its board and management, to the detriment of public shareholders



Source : http://www.rediff.com/money/2007/dec/21tata.htm
 
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