Description
The presentation highlights talent management practices in the service sector by taking examples of practices in Yes Bank and Aricent Technologies.
Talent Management
A Service Sector Perspective
YES BANK
Brand Vision and Commitment
To be recognized as the Best Quality Bank of the World in India To provide a Delightful Banking Experience to all its customers
To be a long term partner with all stakeholders particularly customers by creating and sharing value To be a sold and trusted financial trust mark backed by two professional promoters and an exceptional management team
Growth
Transparency and Responsible Banking
Trust
Brand Pillars
Knowledge Driven Human Capital
Technology
Employer Branding
Sharing key milestones, annual and quarterly results with target B – schools YES Bank’s Awards and Achievements shared with the B schools Knowledge Partnership – Guest Speaker slots / Workshops / Event participation as a Brand building initiative Target schools / universities invited to become Knowledge Partners for short live projects / business assignments Periodic mailers to the Dean, Placement Office, Executive Council / Committee of select Universities on the Bank’s performance and accolades
‘Amaethon’—YES BANK & IIM-Ahmedabad Knowledge Session for EDHEC Open University Business School — UK ‘Serveskriti’ – YES BANK & FMS
• Knowledge Partner & Event Partner at Amaethon - 2010, the Largest Agri-Business Management Summit by IIM-A • High visibility across 10,000+ students from 200 Top B-Schools in India and abroad
• Knowledge session on “The Indian Banking Sector & The Impact of the YES BANK Business Model” for the EDHEC Business School • The program was attended by 80 high-profile executive managers belonging to 15 different nationalities
• YES BANK organized a Leadership workshop in collaboration with the Open University Business School, UK • The session attracted participation from a wide range of corporates in Mumbai as well as YES BANK executives
• YES BANK was the knowledge partner for FMS at its annual convention and management fest • YES BANK was prominently displayed on the official website and across various platforms at this forum
Knowledge Session for NITIE
• YES BANK facilitated a knowledge session on the “Indian Banking System” as a part of the Financial Technologies Knowledge Management Company’s (FTKMC), Winter School in Financial Markets Practice program conducted in association with NITIE
Selection and Recruitment
“ We believe that high quality Human Capital is the biggest asset
in an organization and have been focused on attracting and retaining the best talent from India and Abroad. We believe that the best performance can only be achieved through empowered employees and therefore, we offer all YESBankers an opportunity to work in a growth environment with a young
work force “ –
Rana Kapoor, CEO and M.D
Tied up with Hewitt to set up HR policies, procedures and structure Recruitment Strategy planned with Kom ferry, ABC Consultants and Emmay Kapoor
Selection and Recruitment
Laterals recruited from top banks Citibank, BoA etc Outsourcing of 50% of recruitment thereby saving costs in the range 30 – 40 % Diversified Portfolio of Employees
Employee Referrals
Lateral Recruitment
Outsourcing Advertising Print/Online Tier I Schools for YSB
Recruitment
Fresh/Campus Recruitment
Tier II and III schools at lower pay
Compensation and Benefits
Competitive Benchmarking with ICICI Bank Ltd and HDFC Bank Ltd Variable Pay upto 50% OF CTC in the form of Bonuses and Stock Options Fuel and Mobile Reimbursements to all employees Group MediClaim and Parental Insurance Loan Packages available for employees at lower rates Gratuity and Insurance Packages
TALENT MANAGEMENT Development
Recognition
Employee Development Initiatives
YES BANK strongly believes in significant long term strategic investment in and engagement with its Human Capital to attain a leadership position in India, and achieve its vision of becoming the Best Quality Bank of the Talentin India World The Human Capital Management practices at YES BANK are targeted at developing the YES BANK brand as an ‘Employer of Choice’. The Bank has focused on attracting and retaining the best talent from India and abroad
Knowledge Sharing
• Centre of excellence for learning solutions in banking and related areas • Induction, Product, Process, Compliance & Regulatory aspects, Domain, Behavioural skills & Leadership Skills • YSB Trainers Forum
• Lateral Talent Acquisition program aimed at hiring the best available management professionals with prior experience • Designed to arm participants with a repertoire of skills and experiences that can support the Bank’s future growth plans and challenges
• A team of select senior management team members identified as YES Mentors
• Provide guidance and support for interpersonal engagement, formal and informal communication, stimulate high levels of morale and motivation
YES school of Banking
Y – Pep
YES Mentor
TALENT DEVELOPMENT
• Celebrate together, bond with colleagues and share best practices to enhance individual and group productivity • Evening get together, recognizing extra milers, celebrating birthdays, quick review of the past month • Ensure a timely, unbiased, transparent & result- oriented appraisal process • Individual and team goals aligned to corporate strategy • Support employees in achievement of goals by providing timely and candid performance feedback
YES Connect
YES Talent Optimization
Employee Recognition
Five years Commendation Initiative
Extra Mile’’ers
CEO’s League of Excellence
Executives are given a Commendation Certificate and a YES BANK PIN
Recognize and applaud excellent team members and employees on 1st Friday of every month
YES Golden Pin is given to the employee with a consistent track record and herculean task completion
YES Champion is given to employees with 2yrs of work exp in YES BANK
YES Rising Star is given to the new joiners and employees
YES for YOU
• It is a highly advanced and comprehensive (HCM) system which manages employees HCM related requirements • Created a Virtual HCM Team that is available round the clock • Assistance for processes, policies, leave management, pay slip and other related activities
My Voice
• It is an online platform to facilitate the ease of finding solutions • Through this the employees can post Suggestions and Improvement ideas and also give feedback • They can also seek clarification on any HCM • Also a part of online grievance redressal system
Zero Hour
• It is an online portal used by employees to discuss about banking and functional related topics • Employees learn on emerging and evolving trends through their peers, subordinates and supervisors
Yes Save
• This initiative has been started to cut down any wasteful expenditures. • Employees are give waste reduction targets and they share knowledge on the best practices being adopted across YES Bank • Statistics and review of all the branches is available in this platform
W3 Knowledge Portal
• Department Site • Document Library • Picture Library • Share interesting links • Announcements • Discussion Board • Survey and Polling • Blog • Internal Wiki Site • Subscribe RSS Feeds
Aricent
Vision Mission
• To push the boundaries of innovation to make people’s communications more seamless, fulfilling and manageable.
• To co-create - along with our customers the world’s most innovative products and services
Values
• • • •
Customer Focus Innovation Excellence Respect
Employee Benefits
Self Development
Retirement Benefits
Working hours, leave and holidays
Wellness and Fitness programmes
Insurance
Regular Meetings and Walk in Redressal System
Other Employee benefits
Fun and Flexibility at Aricent
Aricent Music Club
Aricent Performing Arts and Dramatics Group Aricent Adventure Club and Wildlife Aricent Cricket Club and Indoor Sports Club Aricent Reach Out Aricent Quiz Club and The Editorial Team
CSR @Aricent
Child education
• Education of underprivileged children and youth-iCAN • 500 students receive basic and advanced computer training in Haryana • Schools receive aid for infrastructure development
• Disaster relief, organizing blood donation camps • Participating in marathon runs and collection drives Contribution • Contribution to Unicef for fight against AIDS
to Society
• Go Green- Celebrate environment week • Recycle paper drive organised across offices Environment • Gurgaon-environmentally sensitive design
Self Development Retirement Benefits Working hours, holidays and leave Insurance Wellness and fitness programs
• Employees are encouraged to pursue educational and academic programs that help in their career growth
• Provident Fund • Gratuity
• The average working hours at Aricent are 8.25 hours a day, 5 days a week –Monday to Friday • Employees can opt for flexible working hours, provided, it does not affect business needs
• All employees are covered under a comprehensive group insurance plan from the time of their joining • The personal accidental and life insurance policy covers the employees against death or physical disability due to accidents
• A variety of topics on health and wellness are discussed • Health talks by qualified doctors on how to prevent lifestyle and stress related diseases
Rewards and Recognitions
Merit Awards
• Annual Achievement Awards are given for excellence in engineering and non-engineering functions. • Strategic Business Unit Excellence Awards are given for excellence in Engineering and Business Development functions at the SBU level. • The Presidential Awards are given for achieving overall excellence in the individual’s area of work and demonstrating extraordinary contribution.
Longevity Awards
• First Anniversary - Employees who complete a year of service in the organization are recognized by their local management with an Aricent keepsake and congratulatory email. • Fifth and Tenth Anniversary Celebration- Employees are rewarded with a plaque, certificate, and cash reward after five and ten years of employment.
Training and Development
Training New Engineering Graduates • PRISM is a speciallydesigned technical and behavioural program designed based on the Techno-behavioural Leadership Framework (TLF) of the company. • Structure • Programming languages • Data structures and algorithms • Operating systems and computer architecture • Key behavioural competencies Non – Technical leadership training • Academy One is designed to develop professional competence and leadership excellence • Professional competence involves developing soft skills such as interpersonal and communication skills and social skills • Leadership Excellence is to provide a clear view of process of business engagement in the organization First Mile Foundation Programme • Online Learning Development programme for software development skills • Self Study material, References, Practice Assignments and Quizzes as its contents and made available to you on a weekly basis. • Mentors are available who will respond to queries through mail
THANK YOU
doc_575808695.pptx
The presentation highlights talent management practices in the service sector by taking examples of practices in Yes Bank and Aricent Technologies.
Talent Management
A Service Sector Perspective
YES BANK
Brand Vision and Commitment
To be recognized as the Best Quality Bank of the World in India To provide a Delightful Banking Experience to all its customers
To be a long term partner with all stakeholders particularly customers by creating and sharing value To be a sold and trusted financial trust mark backed by two professional promoters and an exceptional management team
Growth
Transparency and Responsible Banking
Trust
Brand Pillars
Knowledge Driven Human Capital
Technology
Employer Branding
Sharing key milestones, annual and quarterly results with target B – schools YES Bank’s Awards and Achievements shared with the B schools Knowledge Partnership – Guest Speaker slots / Workshops / Event participation as a Brand building initiative Target schools / universities invited to become Knowledge Partners for short live projects / business assignments Periodic mailers to the Dean, Placement Office, Executive Council / Committee of select Universities on the Bank’s performance and accolades
‘Amaethon’—YES BANK & IIM-Ahmedabad Knowledge Session for EDHEC Open University Business School — UK ‘Serveskriti’ – YES BANK & FMS
• Knowledge Partner & Event Partner at Amaethon - 2010, the Largest Agri-Business Management Summit by IIM-A • High visibility across 10,000+ students from 200 Top B-Schools in India and abroad
• Knowledge session on “The Indian Banking Sector & The Impact of the YES BANK Business Model” for the EDHEC Business School • The program was attended by 80 high-profile executive managers belonging to 15 different nationalities
• YES BANK organized a Leadership workshop in collaboration with the Open University Business School, UK • The session attracted participation from a wide range of corporates in Mumbai as well as YES BANK executives
• YES BANK was the knowledge partner for FMS at its annual convention and management fest • YES BANK was prominently displayed on the official website and across various platforms at this forum
Knowledge Session for NITIE
• YES BANK facilitated a knowledge session on the “Indian Banking System” as a part of the Financial Technologies Knowledge Management Company’s (FTKMC), Winter School in Financial Markets Practice program conducted in association with NITIE
Selection and Recruitment
“ We believe that high quality Human Capital is the biggest asset
in an organization and have been focused on attracting and retaining the best talent from India and Abroad. We believe that the best performance can only be achieved through empowered employees and therefore, we offer all YESBankers an opportunity to work in a growth environment with a young
work force “ –
Rana Kapoor, CEO and M.D
Tied up with Hewitt to set up HR policies, procedures and structure Recruitment Strategy planned with Kom ferry, ABC Consultants and Emmay Kapoor
Selection and Recruitment
Laterals recruited from top banks Citibank, BoA etc Outsourcing of 50% of recruitment thereby saving costs in the range 30 – 40 % Diversified Portfolio of Employees
Employee Referrals
Lateral Recruitment
Outsourcing Advertising Print/Online Tier I Schools for YSB
Recruitment
Fresh/Campus Recruitment
Tier II and III schools at lower pay
Compensation and Benefits
Competitive Benchmarking with ICICI Bank Ltd and HDFC Bank Ltd Variable Pay upto 50% OF CTC in the form of Bonuses and Stock Options Fuel and Mobile Reimbursements to all employees Group MediClaim and Parental Insurance Loan Packages available for employees at lower rates Gratuity and Insurance Packages
TALENT MANAGEMENT Development
Recognition
Employee Development Initiatives
YES BANK strongly believes in significant long term strategic investment in and engagement with its Human Capital to attain a leadership position in India, and achieve its vision of becoming the Best Quality Bank of the Talentin India World The Human Capital Management practices at YES BANK are targeted at developing the YES BANK brand as an ‘Employer of Choice’. The Bank has focused on attracting and retaining the best talent from India and abroad
Knowledge Sharing
• Centre of excellence for learning solutions in banking and related areas • Induction, Product, Process, Compliance & Regulatory aspects, Domain, Behavioural skills & Leadership Skills • YSB Trainers Forum
• Lateral Talent Acquisition program aimed at hiring the best available management professionals with prior experience • Designed to arm participants with a repertoire of skills and experiences that can support the Bank’s future growth plans and challenges
• A team of select senior management team members identified as YES Mentors
• Provide guidance and support for interpersonal engagement, formal and informal communication, stimulate high levels of morale and motivation
YES school of Banking
Y – Pep
YES Mentor
TALENT DEVELOPMENT
• Celebrate together, bond with colleagues and share best practices to enhance individual and group productivity • Evening get together, recognizing extra milers, celebrating birthdays, quick review of the past month • Ensure a timely, unbiased, transparent & result- oriented appraisal process • Individual and team goals aligned to corporate strategy • Support employees in achievement of goals by providing timely and candid performance feedback
YES Connect
YES Talent Optimization
Employee Recognition
Five years Commendation Initiative
Extra Mile’’ers
CEO’s League of Excellence
Executives are given a Commendation Certificate and a YES BANK PIN
Recognize and applaud excellent team members and employees on 1st Friday of every month
YES Golden Pin is given to the employee with a consistent track record and herculean task completion
YES Champion is given to employees with 2yrs of work exp in YES BANK
YES Rising Star is given to the new joiners and employees
YES for YOU
• It is a highly advanced and comprehensive (HCM) system which manages employees HCM related requirements • Created a Virtual HCM Team that is available round the clock • Assistance for processes, policies, leave management, pay slip and other related activities
My Voice
• It is an online platform to facilitate the ease of finding solutions • Through this the employees can post Suggestions and Improvement ideas and also give feedback • They can also seek clarification on any HCM • Also a part of online grievance redressal system
Zero Hour
• It is an online portal used by employees to discuss about banking and functional related topics • Employees learn on emerging and evolving trends through their peers, subordinates and supervisors
Yes Save
• This initiative has been started to cut down any wasteful expenditures. • Employees are give waste reduction targets and they share knowledge on the best practices being adopted across YES Bank • Statistics and review of all the branches is available in this platform
W3 Knowledge Portal
• Department Site • Document Library • Picture Library • Share interesting links • Announcements • Discussion Board • Survey and Polling • Blog • Internal Wiki Site • Subscribe RSS Feeds
Aricent
Vision Mission
• To push the boundaries of innovation to make people’s communications more seamless, fulfilling and manageable.
• To co-create - along with our customers the world’s most innovative products and services
Values
• • • •
Customer Focus Innovation Excellence Respect
Employee Benefits
Self Development
Retirement Benefits
Working hours, leave and holidays
Wellness and Fitness programmes
Insurance
Regular Meetings and Walk in Redressal System
Other Employee benefits
Fun and Flexibility at Aricent
Aricent Music Club
Aricent Performing Arts and Dramatics Group Aricent Adventure Club and Wildlife Aricent Cricket Club and Indoor Sports Club Aricent Reach Out Aricent Quiz Club and The Editorial Team
CSR @Aricent
Child education
• Education of underprivileged children and youth-iCAN • 500 students receive basic and advanced computer training in Haryana • Schools receive aid for infrastructure development
• Disaster relief, organizing blood donation camps • Participating in marathon runs and collection drives Contribution • Contribution to Unicef for fight against AIDS
to Society
• Go Green- Celebrate environment week • Recycle paper drive organised across offices Environment • Gurgaon-environmentally sensitive design
Self Development Retirement Benefits Working hours, holidays and leave Insurance Wellness and fitness programs
• Employees are encouraged to pursue educational and academic programs that help in their career growth
• Provident Fund • Gratuity
• The average working hours at Aricent are 8.25 hours a day, 5 days a week –Monday to Friday • Employees can opt for flexible working hours, provided, it does not affect business needs
• All employees are covered under a comprehensive group insurance plan from the time of their joining • The personal accidental and life insurance policy covers the employees against death or physical disability due to accidents
• A variety of topics on health and wellness are discussed • Health talks by qualified doctors on how to prevent lifestyle and stress related diseases
Rewards and Recognitions
Merit Awards
• Annual Achievement Awards are given for excellence in engineering and non-engineering functions. • Strategic Business Unit Excellence Awards are given for excellence in Engineering and Business Development functions at the SBU level. • The Presidential Awards are given for achieving overall excellence in the individual’s area of work and demonstrating extraordinary contribution.
Longevity Awards
• First Anniversary - Employees who complete a year of service in the organization are recognized by their local management with an Aricent keepsake and congratulatory email. • Fifth and Tenth Anniversary Celebration- Employees are rewarded with a plaque, certificate, and cash reward after five and ten years of employment.
Training and Development
Training New Engineering Graduates • PRISM is a speciallydesigned technical and behavioural program designed based on the Techno-behavioural Leadership Framework (TLF) of the company. • Structure • Programming languages • Data structures and algorithms • Operating systems and computer architecture • Key behavioural competencies Non – Technical leadership training • Academy One is designed to develop professional competence and leadership excellence • Professional competence involves developing soft skills such as interpersonal and communication skills and social skills • Leadership Excellence is to provide a clear view of process of business engagement in the organization First Mile Foundation Programme • Online Learning Development programme for software development skills • Self Study material, References, Practice Assignments and Quizzes as its contents and made available to you on a weekly basis. • Mentors are available who will respond to queries through mail
THANK YOU
doc_575808695.pptx