What Is Office Kaizen?
Office Kaizen is the term coined by Kaufman to refer to the application of lean/kaizen techniques to non-manufacturing areas or entire organizations. Kaizen is a Japanese word meaning “small, on-going good” (kai) and “good, for the better” (zen). In recent years, kaizen has been defined as “small improvements generated by hands-on workers through the application of a variety of structured, low-technology methods.” It is a philosophy, a leadership style and a set of tactical tools. Office Kaizen is not a direct translation of lean production methods to office, or service environments. Rather, Office Kaizen is Kaufman’s evolution of the best practices of lean operations, kaizen methods and reengineering approaches into a systematic, repeatable methodology for achieving excellence in non-manufacturing areas.