Description
This study essentially is about how a brand equity and media efficiency trying to establish for itself a new identity and image. It studied further as to what obstacles and shortcomings it faces as it tries to create for itself a more modern image.
A PROJECT REPORT
ON
Advertising Management: Brand Equity and Media
Efficiency
A STU! ON Brand Equity
And Media Efficiency
Pr"#ect su$mitted in %artia& fu&fi&&ment f"r t'e a(ard "f
t'e egree "f
MASTER O) BUS*NESS AM*N*STRAT*ON
B!
EC+ARAT*ON
I here by declare that this Project Report titled
A STU! ON BRAN E,U*T! AN ME*A E))EC*ENC!
Submitted by me to the Department of Business Management,
XXXX, is a bonafide wor undertaen by me and it is not
Submitted to any other uni!ersity or Institution for the award of any
"
Degree diploma # certificate or published any time before$
%ame and &ddress of the student Signature of the Student
AC-NO.+E/EMENT
I,the student of XXXX successfully
'ompleted our project on (& Study on the Performance of
Brand )*uity + Media )fficiency, under the guidance of XXXX
I ha!e recei!ed a lot of help, unflinching support and co-
operation from XXXX$ during the project$
.astly , I con!ey my thans to each + e!ery one who has
contributed directly or indirectly to the successful completion
of this project$
/
CONTENTS:
TOP*CS Page N"0
)0ecuti!e Summary
&bout the Subject
&bout the company
1istory of the glass
2uestionnaire
Data &nalysis
Brand building + Media )fficiency
Suggestions
Bibliography
3
*NTROUCT*ON
4his study essentially is about how a brand e*uity and media efficiency
trying to establish for itself a new identity and image$ It studied further
as to what obstacles and shortcomings it faces as it tries to create for
itself a more modern image$ 4his study further ascertains the ad!ertising
and mareting mechanisms that Saint-5obain has adopted to date and
then with the help of e0ternal customers$ 4his study also aims at finding
the gaps between the perception of the management and the customers$
6ith the help of the abo!e, in consultation and continuous interaction
with the Saint-5obain management, we ha!e attempted to pro!ide
suggestions as regard both ad!ertising techni*ues and practices as well as
what ind of an ad!ertising campaign the company may undertae$
7inally, we ha!e taen a close loo at the customer retention and loyalty
programs of the company and ha!e suggested for the impro!ements of
the same$
8
ABOUT T1E SUBJECT
&d!ertising is the promotion of goods, ser!ices, companies and ideas, usually
by an identified sponsor$ Mareter see ad!ertising as part of an o!erall
promotional strategy$ 9ther components of the promotional mi0 include
publicity, public relations, personal selling and sales promotion$
&d!ertising is a management function$ 6hile ad!ertising is the e!ent,
ad!ertising management is the whole process a function of mareting starting
from maret research continuing through ad!ertising leading to actual sales or
achie!ement of objecti!e$ But ad!ertising management does not stop here$ It
goes further in regard to e!aluation of the whole cost benefits that were
in!ol!ed in the whole e0ercise$
4his means that if there is a public ser!ice ad!ertising with an objecti!e to
increase domestic sa!ing, the e!aluation would tae place in terms of the actual
increase in domestic sa!ings as can be found from bans and other financial
institutions$ If it,s about a launch of a new product, then the e!aluation would
be in terms of benefits deri!ed from the cost sun in the ad!ertising campaign$
&d!ertising management incorporates !arious speciali:ed sub-functions lie
media strategy, message strategy, media planning, media buying etc$6hile
ad!ertising management is an inseparable part of the mareting department,
usually, and the mareting department of an organi:ation is concerned more
with maret research and e!aluation of results$
)!ery element of an ad!ertising campaign is different$ & company,s ad!ertising
campaign may be carried out with the help of the following;
Brochures
'atalogs
Print projects
Direct mail
Sales letters
<
4ele!ision and radio
9nline ad!ertising
ABOUT T1E COMPAN!
SAINT-GOBAIN CREATES HISTORY:
In 1917, when French Prime Minister Clemenceau was saved from an assassin’s
bullet. The bullet was stoed b! the "lass #indshield of his car. $nd the "lass
was from %aint&'obain.
FOUNDATION FOR THE FUTURE:
The twentieth centur! ushered in the modern era of the "lass industr!.
$utomobiles revolutioni(ed transortation while s)!scraers redefined the
s)!line. The ever&evolvin" needs of form function and aesthetics laced "reater
demands on the *ualit! and diversit! of "lass roducts re*uired. $nd %aint&
'obain was read! for the challen"e. #ith its firm commitment to *ualit!, hu"e
investments in technolo"! and unmatched assion for innovation, %aint&'obain
led the develoment in the "lass industr!. %aint&'obain invented the
revolutionar! twin&"rindin" rocess and ioneered bent&"lass technolo"!, while
romotin" temered "lass usa"e throu"h the well )nown %ecurit! brand and
establishin" new %tandards in manufacturin" *ualit! float "lass. These were also
the milestones which aved the wa! for %aint&'obain in establishin" a firm
foundation for the future.
LOOKING TOWARDS THE HORIZON:
Toda!, %aint&'obain is a Fortune +,, coman!, 1-,,, emlo!ees with oerations
in ./ countries, and annual sales e0ceedin" 1s.1, 2+,7,, crores. 3ut all this has
not chan"ed %aint&'obain’s attitude towards its customers. 4ver! customer is
still )in". 5i)e the 5ouvre P!ramid, embellished with %aint&'obain "lass 6 the
coman! too, has transcended time, servin" as a uni*ue, seamless lin) between
the ast and the future. #ith its rich histor!, enviable tradition and commitment to
continuous innovation, %aint&'obain continues to redefine the standards of "lass
ma)in", time and a"ain. $fter all, it has been the future of "lass. %ince1//+.
=
ABOUT T1E /+ASS:
/&ass:
.
5lass can be made transparent and flat, or into other shapes and
colors as shown in this sphere from the >errerie of Brehat in
Brittany$
/&ass is a uniform material of arguable phase ?where the word
@phase@ is used to describe either a gas, li*uid, or solidA, usually
produced when the !iscous molten material cools !ery rapidly to
below its glass transition temperature, without sufficient time for a
regular crystal lattice to form$ 4he most familiar form of glass is the
silica-based material used for household objects such as light bulbs
and windows$ 5lass is a biologically inacti!e material that can be
formed into smooth and imper!ious surfaces$ Bnder tension, glass is
brittle and will brea into sharp shards$ Bnder compression, pure
glass can withstand a great amount of force$ 4he properties of glass
C
can be modified or changed with the addition of other compounds or
heat treatment$
Most glasses contains about CDEC/ F by weight of silicon dio0ide
?Si9
/
A$ 4he most common form of glass is soda-lime glass, which
contains nearly 3D F sodium and calcium o0ides or carbonates$
Pyre0 is borosilicate glass containing about "D F boric o0ide$ .ead
crystal is a form of lead glass that contains no less than /8 F lead
o0ide$
4he major raw material of glass is sand ?or @*uart: sand@A that
contains almost "DD F of crystalline silica in the form of *uart:$
<hough it is almost pure *uart:, it may still contain a small amount
?less than " FA of iron o0ides that would color the glass, so this sand is
usually depleted before production to reduce the iron o0ide amount to
less than D$D< F$ .arge natural single crystals of *uart: are pure
silicon dio0ide, and upon crushing are used for high *uality specialty
glasses$ Synthetic amorphous silica, an almost "DD F pure form of
*uart:, is the raw material for the most e0pensi!e specialty
G
HISTORY OF THE GLASS
Phoenicia and Egypt:
& piece of 9bsidian
%aturally occurring glass, such as obsidian, has been used since the
stone age$ &ccording to Pliny the )lder, the Phoenicians made the
first glass;
4he tradition is that a merchant ship laden with nitrum ?soda and
potashA being moored at this place, the merchants were preparing
their meal on the beach, and not ha!ing stones to prop up their pots,
they used lumps of nitrum from the ship, which fused and mi0ed
with the sands of the shore, and there flowed streams of a new
translucent li*uid, and thus was the origin of glass$
4hat the Phoenicians used glass as a gla:e for pottery was nown as
early as 3DDD B'$ 1owe!er, there is archaeological e!idence to
support the claim that the first glass was made in Mesopotamia$
5lass beads, seals, and architectural decorations date from around
/<DD B'$ 5lass was also disco!ered by %ati!e &mericans during the
same time period$
4he color of natural glass is green to bluish green$ 4his color is
caused by naturally occurring iron impurities in the sand$ 'ommon
glass today usually has a slight green or blue tint, arising from these
same impurities$ 5lassmaers learned to mae colored glass by
adding metallic compounds and mineral o0ides to produce brilliant
hues of red, green, and blueH the colors of gemstones$ 6hen gem-
cutters learned to cut glass, they found clear glass was an e0cellent
I
refractor of light$ 4he earliest nown beads from )gypt were made
during the %ew Jingdom around "<DD B' and were produced in a
!ariety of colors$ 4hey were made by winding molten glass around a
metal bar and were highly pri:ed as a trading commodity, especially
blue beads, which were belie!ed to ha!e magical powers$
'ore-formed amphorisos ?"C cm # =$C in tallA "st century B',
'yprus
4he )gyptians also made small jars and bottles using the core-
formed method$ 5lass threads were wound around a bag of sand tied
to a rod$ 4he glass was continually reheated to fuse the threads
together$ 4he glass-co!ered sand bag was ept in motion until the
re*uired shape and thicness was achie!ed$ 4he rod was allowed to
cool, then finally the bag was punctured and the rod remo!ed$ 4he
)gyptians also created the first colored glass rods which they used to
create colorful beads and decorations$ 4hey also wored with cast
glass, which was produced by pouring molten glass into a mold,
much lie iron and the more modern crucible steel$ By the <th
century B' this technology had spread to 5reece and beyond$ In the
first century B' there were many glass centres located around the
Mediterranean$ &round this time, at the eastern end of the
Mediterranean, glass blowing, both free-blowing and mould-
blowing, was disco!ered$
"D
R"mans
Roman 5lass Beaer from the 8th 'entury &$D$
Roman 5lass
4he Roman )mpire de!eloped many new techni*ues for the creation
of glass$ 4hrough con*uest and trade, the use of glass objects and the
techni*ues used for producing them were spread as far as
Scandina!ia, the British Isles and 'hina$ 4his spreading of
technology resulted in glass artists congregating in areas such as
&le0andria in )gypt where the famous Portland >ase was created,
the Rhine >alley where Bohemian glass was de!eloped and to
By:antium where glass designs became !ery ornate and where
processes such as enamelling, staining and gilding were de!eloped$
&t this time many glass objects, such as seals, windows, pipes, and
!ases were manufactured$ 6indow glass was commonly used during
the "st century B'$ )0amples found in Jaranis, )gypt were
translucent and !ery thic$ &fter the fall of the )mpire, the )mperor
'onstantine mo!ed to By:antium where the use of glass continued$
1owe!er, in the rest of the )mpire, the use of glass declined and
many techni*ues were forgotten$ 4he production of glass did not
""
completely stop, it was used throughout the &nglo-Sa0on period in
Britain$ But it did not become common again in the 6est until its
resurgence in the Cth century$
Eur"%e
& "=th 'entury Stained 5lass 6indow
5lass objects from the Cth and Gth centuries ha!e been found on the
island of 4orcello near >enice$ 4hese form an important lin between
Roman times and the later importance of that city in the production
of the material$ &round "DDD &D, an important technical
breathrough was made in %orthern )urope when soda glass,
produced from white pebbles and burnt !egetation was replaced by
glass made from a much more readily a!ailable material; potash
obtained from wood ashes$ 7rom this point on, northern glass
differed significantly from that made in the Mediterranean area,
where soda remained in common use$
4he ""th century saw the emergence in 5ermany of new ways of
maing sheet glass by blowing spheres$ 4he spheres were swung out
to form cylinders and then cut while still hot, after which the sheets
were flattened$ 4his techni*ue was perfected in "3th century >enice$
4he ""th century also saw the emergence of glass mirrors in Islamic
Spain$ Bntil the "/th century, stained glass, glass with metallic and
other impurities for coloring, was not widely used$
4he 'rown glass process was used up to the mid-"GDDs$ In this
process, the glassblower would spin appro0imately I pounds ?8 gA
of molten glass at the end of a rod until it flattened into a dis
appro0imately < feet ?"$< mA in diameter$ 4he dis would then be cut
into panes$ >enetian glass was highly pri:ed between the "Dth and
"8th centuries$ &round "=GG, a process for casting glass was
de!eloped, which led to its becoming a much more commonly used
"/
material$ 4he in!ention of the glass pressing machine in "G/C
allowed the mass production of ine0pensi!e glass products$
4he cylinder method of creating flat glass was first used in the
Bnited States of &merica in the "G/Ds$ It was used to commercially
produce windows$ 4his and other types of hand-blown sheet glass
was replaced in the /Dth century by rolled plate glass$
Glass in buildings
5lass has been used in buildings since the ""th century$ Bses for
glass in buildings include as a transparent material for windows, as
internal gla:ed partitions and as architectural features$
It is also possible to use glass as a structural material, for e0ample in
beams and columns as well as in the form of @fins@ for wind
reinforcement, which are !isible in many glass frontages lie large
shop windows$ Safe load capacity is howe!er limited as although
glass has a high theoretical yield stress, it is !ery susceptible to
brittle ?suddenA failure, and has a tendency to shatter due to locali:ed
impact$ 4his particularly limits its use in columns as there is a ris of
!ehicles or other hea!y objects colliding with and shattering the
structural element$ 9ne well nown e0ample of a structure made
entirely from glass is the northern entrance to Buchanan Street
subway station in 5lasgow$
5lass in buildings can be of a safety type, including wired,
toughened and laminated glasses$ 5lass fibre insulation is common
in roofs and walls$ 7oamed glass, made from waste glass, can be
used as lightweight, closed-cell insulation$
&s insulation, glass ?e$g$ fiberglassA is also used$ 'oming in long,
fluffy-looing sheet, it is commonly found in homes$ fiberglass
insulation is used particularly in attics - this is gi!en an R-rating,
denoting the insulating ability$
"3
Calculation of glass properties
5lass properties can be calculated through statistical analysis of
glass databases such as Sci5lass and Interglad$ If the desired glass
property is not related to crystalli:ation ?e$g$, li*uidus temperatureA
or phase separation linear regression can be applied using common
polynomial functions up to the third degree$ Below is an e0ample
e*uation of the second degree$ 4he C-!alues are the glass component
concentrations lie %a
/
9 or 'a9 in percent or other fractions, the b-
!alues are coefficients, and n is the total number of glass
components$ 4he glass main component silica ?Si9
/
A is e0cluded in
the e*uation below because of o!er-parametri:ation due to the
constraint that all components sum up to "DDF$ Many terms in the
e*uation below can be neglected based on correlation and
significance analysis$
4he li*uidus temperature has been modeled using neural networs
regression in the following article; '$ Dreyfus, 5$ Dreyfus; @&
machine learning approach to the estimation of the li*uidus
temperature of glass-forming o0ide blends@H
It is often re*uired to optimi:e se!eral glass properties
simultaneously, including production costs$ 4his can be performed in
a spreadsheet as follows;
"$ .isting of the desired propertiesH
/$ )ntering of models for the reliable calculation of properties
based on the glass composition, including a formula for
estimating the production costsH
3$ 'alculation of the s*uares of the differences ?errorsA between
desired and calculated propertiesH
8$ Reduction of the sum of s*uare errors using the Sol!er option
in Microsoft )0cel with the glass components as !ariables$
It is possible to weight the desired properties differently$ Basic
information about the principle can be found in the article
"8
/+ASS MANU)ACTURERS:
Asahi India Safety Glass - Tempered, windscreens and
auto safety glass
Excel Glasses - Manufacturer of soda lime and fint glass
ware
Garg a! Glass - Industrial glassware manufacturer
Glass "i!er Textile - "i!re glass cloth manufacturer
Gu#arat Glass - Manufacturer of glass !ottles $ containers
%industhan &ational Glass - Glass manufacturer
'ain Scienti(c Glass )or*s - Manufacturer of scienti(c,
la!oratory $ industrial glassware
'anta Glass )or*s - Supplier of empty glass !ottles, #ars $
containers
'eet Glass - +ullet pro, and insulated glass
'indal Art Glass - Glass panels, lamps and security doors
dealer
Magnum Glass )or*s - a!oratory $ industrial glassware
Malhotra Scienti(c Glass )or*s - a!oratory glass
apparatus $ graduated glassware
Saint-Go!ain -etrotex - Glass (!er reinforcements for
composites, .em-"I, (laments $ textiles yarn
Scam a! Glass - a!oratory glassware fa!rication
Tensil Glass - a!oratory glassware manufacturer
/niglass Industries - Glass tempering ser0ices
-ensil a!oratory Glassware - a!oratory glassware $
plasticware
"<
,UEST*ONNARE:
20 PERSONE+ ETA*+S
NAME:
S1OP NAME:
ARESS:
P1ONE:
1O. MAN! !EARS !OU 1A3E BEEN ASSOC*ATE .*T1 /+ASS
BUS*NESS
.ast "D-"< years
40 .1AT T!PES O) /+ASS !OU SE++ *N !OUR S1OP5
6 C+EAR 6 M*RROR
6 T*NTE /+ASS 6 )*/URE /+ASS7 P*N 1EA
"=
80 .1AT ARE T1E BRANS T1AT ARE A3A*+AB+E *N /+ASS
MAR-ET5
6 SA*NT9/OBA*N 6 MO*7//+ 6AS1A*
)+OAT7A*S 6 T1R*3AN*
6 BOROS*+
"C
:0 .1AT ARE T1E BRANS !OU SE++ *N !OUR S1OP5
6 SA*NT9/OBA*N 6 MO* /+ASS
6 AS1A* )+OT7AS* 6 T1R*3AN*
6 BOROS*+
"G
;0 !OUR CUSTOMER AS-S T1E /+ASS B! BRAN NAME5
"I
<0 *) !ES .1*C1 BRAN *S A POPU+AR C1O*CE
/D
6 SA*NT9/OBA*N 6 MO* /+ASS
6 AS1A* )+OT7AS* 6 T1R*3AN*
6 BOROS*+
/"
=0 BRAN C1O*CE O) !OUR CUSTOMER )OR T1E
)O++O.*N/
PROUCTS
C+EART1*NE
>40;mmTO<mm?
2@A
C+EART1*-E
>BmmTO24mm?
4@A
T*NTE/+ASS7ES*/N
/+ASS
2;A
M*RROR 8@A
RE)+ECT*3E 4;A
//
G$ BK 619S) SB55)S4I9% P)9P.) &SJ BR&%D %&M)SL
M '&RP)%4)R M &R'1I4)'4
M 7&BRI'&49R M BBI.D)R
M M)DI&#&D>)R4ISI%5
I$ 61&4 IS K9BR R)7.)'4I>) 5.&SS S&.)S P)R M9%41
NN"$<NNNNNNI% 49%%)S
"D$ 61&4 '9.9BRS &R) S9.D I% BR&%D)D R)7.)'4I>)
5.&SSL
/3
'9.9BR 41I'J %)SS
.ight 5old 8-<-= mm
Bron:e 8-<-= mm
Blue 8-<-= mm
5reen 8-<-= mm
""$ 61&4 '9.9BRS &R) S9.D I% IMP9R4)D R)7.)'4I>)
5.&SSL
'9.9BR 41I'J %)SS
5rey 8-<-= mm
Parsol gold 8-<-= mm
Bron:e 8-<-= mm
.ight 5old 8$< mm
240 O !OU PURC1ASE *RECT+! )ROM COMPAN!5
/8
280 *) NOTC )ROM .1OM O !OU PURC1ASE
/+ASSDDDDDDDDDDD0
/<
2:0 1O. MAN! CUSTOMERS *NS*ST ON A BRAN NAME
BASE ON T3 COMMERC*A+DDDDD0
A0? 4;7;@ dea&ers said m"st "f t'em
2;0 .1AT ARE T1E A3ERT*SEMENTS O) /+ASS !OU
1A3E
SEEN
PROUCT COMPAN! C1ANNE+
C+EAR /+ASS SA*NT /OBA*N / T3
M*RROR MO* 1BO
RE)+ECT*3E ASA1* )+OAT ESPN
/=
2<0 .1AT *S T1E PRE)ERAB+E +OCA+ C1ANNE+ )OR
T1E
A3ERT*S*N/
20 NE.S C1ANNE+S
40 SUN NET.OR-
/C
2=0 A3ERT*SEMENT )EE BAC-
C+EAR /+ASS AS
E 1A A
1A3E !OU SEEN T1*S A5
.1AT !OU PURSUE )ROM T1E A5
It’s ver! clear
/G
E RESTAURANT A
1A3E !OU SEEN T1*S A5
.1AT !OU PURSUE )ROM T1E A5
It’s effective add and entertainin"
/I
E ENTRANCE OOR A
1A3E !OU SEEN T1*S A5
.1AT O !OU PURSUE )ROM T1E A5
The "lass is not visible
E -* RA.*N/ A
3D
1A3E !OU SEEN T1*S A5
.1AT !OU PURSUE )ROM T1E A5
The bo! showin" a "lass here which is not visible to the viewers7
3"
2B0 RE)+ECT*3E /+ASS
CRABE A
1A3E !OU SEEN T1*S A5
.1AT !OU PURSUE )ROM T1E A5
4n8o!ed b! all 9 reflects heat and ma)e the ortion cool and one
side transarent
E BA! .ATC1 A
3/
1A3E !OU SEEN T1*S A5
.1AT !OU PURSUE )ROM T1E A5
4ver! one is en8o!in" 9 reflects heat and ma)es the ortion cool
and one side transarent
33
2F0 M*RROR /+ASS
BO! TO*+ET
1A3E !OU SEEN T1*S A5
.1AT !OU PURSUE )ROM T1E A5
$s clear as ori"inal loo)
38
E MUSEUM A
1A3E !OU SEEN T1*S A5
.1AT !OU PURSUE )ROM T1E A5
It is ver! useful for all. $s clear as ori"inal loo)
3<
E
SUPER MAR-ET A
1A3E !OU SEEN T1*S A5
.1AT !OU PURSUE )ROM T1E A5
'lass is ver! clear so in situations li)e this it ma! be dan"erous
3=
RAN- T1E )O++O.*N/
ME*A
T3 A3ERT*S*N/
PR*NT ME*A >NE.S PAPER?
2 ? 4 8 : ;
OUT OOR 7 1OR*N/S
2 4 ? 8 : ;
AN/+ERS7BANNERS7POSTERS7POP
2 4 8 : ? ;
*NTERNET 7CA++ CENTER
BU/ET ANA+!S*S O) SA*NT9/OBA*N
? 2 4 8 : ;
2 4 8 ? : ;
3C
Saint-5obain spending "Dcrores for ad!ertising and media efficiency in media
and print-media point of purchase in India per annum$
<DF - Media ad!ertising$
3DF - Print-media$
/DF - Point of purchase$
3G
BRAN E,U*T! AN ME*A
E))*C*ENC! O) T1E
SA*NT9/OBA*N
'ustomer percei!ed *uality
Brand loyalty
Brand awareness
Media )fficiency
'ustomer percei!ed *uality;
&ccording to the sur!ey done by our group, CDF of the customers
sur!eyed fall in good and !ery good category where as 3DF of the
customers fall in fair and poor category in terms of ser!ice *uality
pro!ide by Saint-5obain to its customers$ 4his means Saint-5obain
has not been able to ser!e their customers up to the international
standards since 3DF of the customers feel the ser!ices are not up to
the mar$
Saint-5obain as a brand is still percei!ed fa!orably by the customers
but in order to mae the brand Saint-5obain more strong and
powerful it needs to impro!e upon its brand e*uity$ &nd if it does it,
it may become the most fa!ored brand among the customers$
Brand loyalty;
4he sur!ey done by our group re!eals that a large chun of
customers ?=<FA ha!e recommended the brand Saint-5obain to
others and another G/F of them would definitely recommend others$
4his reflects that the customers were loyal and indifferent towards
3I
the brand$ Some of the customers sur!eyed had intense loyalty
towards the brand$
4herefore, we could inter from the abo!e that brand Saint- 5obain
enjoys customer loyalty to the highest le!els$ 4his means Saint-
5obain as a single brand is !ery strong in the !iews of its customers
which would help saint-5obain in building its brand !ery strong$
Brand &wareness;
4he brand Saint-5obain was successful at building awareness$
&ccording to the sur!ey conducted on the customers by our group,
all of them were aware of the brand Saint-5obain$ &nd the
customers to whom Saint-5obain was referred and recommended
also new about brand Saint-5obain$ 4hey had positi!e approach
towards the brand Saint-5obain$ 4he brand recall was also !ery
strong among the customers of saint$ Saint-5obain is able to
maintain the brand recall appro0imately the same as its competitors
most of which had
been supported by the ad!ertising acti!ities that has been undertaen
by them$
Brand communication is a long-term e0ercise that has to be carried
out with a great degree of regularity and consistency$ 6ith the
efforts that Saint-5obain has put behind the brand in the last two to
three years, they ha!e deri!ed good mileage$ Brand research shows
that Saint-5obain now has an unaided brand recall with "#<
th
of our
targeted audience and is now in the consideration set of most
in!estors$
Media )fficiency;
4he company is using only few Medias such as !isual media, print
media, and point of purchase as the sources according to the
customer sur!ey !isual media and print media are placed "+/nd
So the saint gobain has been using effecti!e Medias for their
promotion$
8D
SU//EST*ONS:
Saint-5obain mostly preferring for ad!ertising lie Media and Print-
Media and internet + call centers$ But according to customer opinion lie
4> commercials are !ery popular ?increase ad!ertising many channelsA$
5lass 'ompany should concentrate more in reflecti!e glass because of
5rowing infrastructure e0penditure$
&s now a days builders prefer colour glass for construction$ So therefore
Increase !ariety in colours in reflecti!e glass$
'ompany to increase their on des champions to increase the retile
business$
8"
RESEARC1 MET1OO+O/!:
4he methodology adopted to conduct the research ?primary and secondaryA for this
study is as follows;
Primary Research 6or;
"$ Initial step was to ha!e an e0tensi!e discussion with the S&I%4-
59B&I% management regarding the strategies that they follow in order
to build and maintain their brand in the maret$
/$ Based on the discussions, customer satisfaction sur!ey
2uestionnaires were designed in order to carry out the sur!eys$
3$ 2uestions regarding the brand e*uity among the customers and
Media efficiency towards the brand were ased from the dealers of
Saint-5obain$
8$ &fter the sur!eys were conducted, the results of the same were
analy:ed and interpreted which can be seen in the latter part of
this project report$
Secondary Research wor;
"$ 4his entailed collection of a!ailable data and information
/$ 4he primary sources of this data was Saint-5obain office
located at 1yderabad$
3$ 4he other source was the company,s website, i$e$,
8$ 4he material collected included in-house and e0ternal promotional
material, along with the company,s annual report, basic policy
documents etc$
8/
RE)ERENCES:
www$saint-gobin$com
www$google$com
www$wiipedia$com
'ompany brochures
83
doc_863815239.doc
This study essentially is about how a brand equity and media efficiency trying to establish for itself a new identity and image. It studied further as to what obstacles and shortcomings it faces as it tries to create for itself a more modern image.
A PROJECT REPORT
ON
Advertising Management: Brand Equity and Media
Efficiency
A STU! ON Brand Equity
And Media Efficiency
Pr"#ect su$mitted in %artia& fu&fi&&ment f"r t'e a(ard "f
t'e egree "f
MASTER O) BUS*NESS AM*N*STRAT*ON
B!
EC+ARAT*ON
I here by declare that this Project Report titled
A STU! ON BRAN E,U*T! AN ME*A E))EC*ENC!
Submitted by me to the Department of Business Management,
XXXX, is a bonafide wor undertaen by me and it is not
Submitted to any other uni!ersity or Institution for the award of any
"
Degree diploma # certificate or published any time before$
%ame and &ddress of the student Signature of the Student
AC-NO.+E/EMENT
I,the student of XXXX successfully
'ompleted our project on (& Study on the Performance of
Brand )*uity + Media )fficiency, under the guidance of XXXX
I ha!e recei!ed a lot of help, unflinching support and co-
operation from XXXX$ during the project$
.astly , I con!ey my thans to each + e!ery one who has
contributed directly or indirectly to the successful completion
of this project$
/
CONTENTS:
TOP*CS Page N"0
)0ecuti!e Summary
&bout the Subject
&bout the company
1istory of the glass
2uestionnaire
Data &nalysis
Brand building + Media )fficiency
Suggestions
Bibliography
3
*NTROUCT*ON
4his study essentially is about how a brand e*uity and media efficiency
trying to establish for itself a new identity and image$ It studied further
as to what obstacles and shortcomings it faces as it tries to create for
itself a more modern image$ 4his study further ascertains the ad!ertising
and mareting mechanisms that Saint-5obain has adopted to date and
then with the help of e0ternal customers$ 4his study also aims at finding
the gaps between the perception of the management and the customers$
6ith the help of the abo!e, in consultation and continuous interaction
with the Saint-5obain management, we ha!e attempted to pro!ide
suggestions as regard both ad!ertising techni*ues and practices as well as
what ind of an ad!ertising campaign the company may undertae$
7inally, we ha!e taen a close loo at the customer retention and loyalty
programs of the company and ha!e suggested for the impro!ements of
the same$
8
ABOUT T1E SUBJECT
&d!ertising is the promotion of goods, ser!ices, companies and ideas, usually
by an identified sponsor$ Mareter see ad!ertising as part of an o!erall
promotional strategy$ 9ther components of the promotional mi0 include
publicity, public relations, personal selling and sales promotion$
&d!ertising is a management function$ 6hile ad!ertising is the e!ent,
ad!ertising management is the whole process a function of mareting starting
from maret research continuing through ad!ertising leading to actual sales or
achie!ement of objecti!e$ But ad!ertising management does not stop here$ It
goes further in regard to e!aluation of the whole cost benefits that were
in!ol!ed in the whole e0ercise$
4his means that if there is a public ser!ice ad!ertising with an objecti!e to
increase domestic sa!ing, the e!aluation would tae place in terms of the actual
increase in domestic sa!ings as can be found from bans and other financial
institutions$ If it,s about a launch of a new product, then the e!aluation would
be in terms of benefits deri!ed from the cost sun in the ad!ertising campaign$
&d!ertising management incorporates !arious speciali:ed sub-functions lie
media strategy, message strategy, media planning, media buying etc$6hile
ad!ertising management is an inseparable part of the mareting department,
usually, and the mareting department of an organi:ation is concerned more
with maret research and e!aluation of results$
)!ery element of an ad!ertising campaign is different$ & company,s ad!ertising
campaign may be carried out with the help of the following;
Brochures
'atalogs
Print projects
Direct mail
Sales letters
<
4ele!ision and radio
9nline ad!ertising
ABOUT T1E COMPAN!
SAINT-GOBAIN CREATES HISTORY:
In 1917, when French Prime Minister Clemenceau was saved from an assassin’s
bullet. The bullet was stoed b! the "lass #indshield of his car. $nd the "lass
was from %aint&'obain.
FOUNDATION FOR THE FUTURE:
The twentieth centur! ushered in the modern era of the "lass industr!.
$utomobiles revolutioni(ed transortation while s)!scraers redefined the
s)!line. The ever&evolvin" needs of form function and aesthetics laced "reater
demands on the *ualit! and diversit! of "lass roducts re*uired. $nd %aint&
'obain was read! for the challen"e. #ith its firm commitment to *ualit!, hu"e
investments in technolo"! and unmatched assion for innovation, %aint&'obain
led the develoment in the "lass industr!. %aint&'obain invented the
revolutionar! twin&"rindin" rocess and ioneered bent&"lass technolo"!, while
romotin" temered "lass usa"e throu"h the well )nown %ecurit! brand and
establishin" new %tandards in manufacturin" *ualit! float "lass. These were also
the milestones which aved the wa! for %aint&'obain in establishin" a firm
foundation for the future.
LOOKING TOWARDS THE HORIZON:
Toda!, %aint&'obain is a Fortune +,, coman!, 1-,,, emlo!ees with oerations
in ./ countries, and annual sales e0ceedin" 1s.1, 2+,7,, crores. 3ut all this has
not chan"ed %aint&'obain’s attitude towards its customers. 4ver! customer is
still )in". 5i)e the 5ouvre P!ramid, embellished with %aint&'obain "lass 6 the
coman! too, has transcended time, servin" as a uni*ue, seamless lin) between
the ast and the future. #ith its rich histor!, enviable tradition and commitment to
continuous innovation, %aint&'obain continues to redefine the standards of "lass
ma)in", time and a"ain. $fter all, it has been the future of "lass. %ince1//+.
=
ABOUT T1E /+ASS:
/&ass:
.
5lass can be made transparent and flat, or into other shapes and
colors as shown in this sphere from the >errerie of Brehat in
Brittany$
/&ass is a uniform material of arguable phase ?where the word
@phase@ is used to describe either a gas, li*uid, or solidA, usually
produced when the !iscous molten material cools !ery rapidly to
below its glass transition temperature, without sufficient time for a
regular crystal lattice to form$ 4he most familiar form of glass is the
silica-based material used for household objects such as light bulbs
and windows$ 5lass is a biologically inacti!e material that can be
formed into smooth and imper!ious surfaces$ Bnder tension, glass is
brittle and will brea into sharp shards$ Bnder compression, pure
glass can withstand a great amount of force$ 4he properties of glass
C
can be modified or changed with the addition of other compounds or
heat treatment$
Most glasses contains about CDEC/ F by weight of silicon dio0ide
?Si9
/
A$ 4he most common form of glass is soda-lime glass, which
contains nearly 3D F sodium and calcium o0ides or carbonates$
Pyre0 is borosilicate glass containing about "D F boric o0ide$ .ead
crystal is a form of lead glass that contains no less than /8 F lead
o0ide$
4he major raw material of glass is sand ?or @*uart: sand@A that
contains almost "DD F of crystalline silica in the form of *uart:$
<hough it is almost pure *uart:, it may still contain a small amount
?less than " FA of iron o0ides that would color the glass, so this sand is
usually depleted before production to reduce the iron o0ide amount to
less than D$D< F$ .arge natural single crystals of *uart: are pure
silicon dio0ide, and upon crushing are used for high *uality specialty
glasses$ Synthetic amorphous silica, an almost "DD F pure form of
*uart:, is the raw material for the most e0pensi!e specialty
G
HISTORY OF THE GLASS
Phoenicia and Egypt:
& piece of 9bsidian
%aturally occurring glass, such as obsidian, has been used since the
stone age$ &ccording to Pliny the )lder, the Phoenicians made the
first glass;
4he tradition is that a merchant ship laden with nitrum ?soda and
potashA being moored at this place, the merchants were preparing
their meal on the beach, and not ha!ing stones to prop up their pots,
they used lumps of nitrum from the ship, which fused and mi0ed
with the sands of the shore, and there flowed streams of a new
translucent li*uid, and thus was the origin of glass$
4hat the Phoenicians used glass as a gla:e for pottery was nown as
early as 3DDD B'$ 1owe!er, there is archaeological e!idence to
support the claim that the first glass was made in Mesopotamia$
5lass beads, seals, and architectural decorations date from around
/<DD B'$ 5lass was also disco!ered by %ati!e &mericans during the
same time period$
4he color of natural glass is green to bluish green$ 4his color is
caused by naturally occurring iron impurities in the sand$ 'ommon
glass today usually has a slight green or blue tint, arising from these
same impurities$ 5lassmaers learned to mae colored glass by
adding metallic compounds and mineral o0ides to produce brilliant
hues of red, green, and blueH the colors of gemstones$ 6hen gem-
cutters learned to cut glass, they found clear glass was an e0cellent
I
refractor of light$ 4he earliest nown beads from )gypt were made
during the %ew Jingdom around "<DD B' and were produced in a
!ariety of colors$ 4hey were made by winding molten glass around a
metal bar and were highly pri:ed as a trading commodity, especially
blue beads, which were belie!ed to ha!e magical powers$
'ore-formed amphorisos ?"C cm # =$C in tallA "st century B',
'yprus
4he )gyptians also made small jars and bottles using the core-
formed method$ 5lass threads were wound around a bag of sand tied
to a rod$ 4he glass was continually reheated to fuse the threads
together$ 4he glass-co!ered sand bag was ept in motion until the
re*uired shape and thicness was achie!ed$ 4he rod was allowed to
cool, then finally the bag was punctured and the rod remo!ed$ 4he
)gyptians also created the first colored glass rods which they used to
create colorful beads and decorations$ 4hey also wored with cast
glass, which was produced by pouring molten glass into a mold,
much lie iron and the more modern crucible steel$ By the <th
century B' this technology had spread to 5reece and beyond$ In the
first century B' there were many glass centres located around the
Mediterranean$ &round this time, at the eastern end of the
Mediterranean, glass blowing, both free-blowing and mould-
blowing, was disco!ered$
"D
R"mans
Roman 5lass Beaer from the 8th 'entury &$D$
Roman 5lass
4he Roman )mpire de!eloped many new techni*ues for the creation
of glass$ 4hrough con*uest and trade, the use of glass objects and the
techni*ues used for producing them were spread as far as
Scandina!ia, the British Isles and 'hina$ 4his spreading of
technology resulted in glass artists congregating in areas such as
&le0andria in )gypt where the famous Portland >ase was created,
the Rhine >alley where Bohemian glass was de!eloped and to
By:antium where glass designs became !ery ornate and where
processes such as enamelling, staining and gilding were de!eloped$
&t this time many glass objects, such as seals, windows, pipes, and
!ases were manufactured$ 6indow glass was commonly used during
the "st century B'$ )0amples found in Jaranis, )gypt were
translucent and !ery thic$ &fter the fall of the )mpire, the )mperor
'onstantine mo!ed to By:antium where the use of glass continued$
1owe!er, in the rest of the )mpire, the use of glass declined and
many techni*ues were forgotten$ 4he production of glass did not
""
completely stop, it was used throughout the &nglo-Sa0on period in
Britain$ But it did not become common again in the 6est until its
resurgence in the Cth century$
Eur"%e
& "=th 'entury Stained 5lass 6indow
5lass objects from the Cth and Gth centuries ha!e been found on the
island of 4orcello near >enice$ 4hese form an important lin between
Roman times and the later importance of that city in the production
of the material$ &round "DDD &D, an important technical
breathrough was made in %orthern )urope when soda glass,
produced from white pebbles and burnt !egetation was replaced by
glass made from a much more readily a!ailable material; potash
obtained from wood ashes$ 7rom this point on, northern glass
differed significantly from that made in the Mediterranean area,
where soda remained in common use$
4he ""th century saw the emergence in 5ermany of new ways of
maing sheet glass by blowing spheres$ 4he spheres were swung out
to form cylinders and then cut while still hot, after which the sheets
were flattened$ 4his techni*ue was perfected in "3th century >enice$
4he ""th century also saw the emergence of glass mirrors in Islamic
Spain$ Bntil the "/th century, stained glass, glass with metallic and
other impurities for coloring, was not widely used$
4he 'rown glass process was used up to the mid-"GDDs$ In this
process, the glassblower would spin appro0imately I pounds ?8 gA
of molten glass at the end of a rod until it flattened into a dis
appro0imately < feet ?"$< mA in diameter$ 4he dis would then be cut
into panes$ >enetian glass was highly pri:ed between the "Dth and
"8th centuries$ &round "=GG, a process for casting glass was
de!eloped, which led to its becoming a much more commonly used
"/
material$ 4he in!ention of the glass pressing machine in "G/C
allowed the mass production of ine0pensi!e glass products$
4he cylinder method of creating flat glass was first used in the
Bnited States of &merica in the "G/Ds$ It was used to commercially
produce windows$ 4his and other types of hand-blown sheet glass
was replaced in the /Dth century by rolled plate glass$
Glass in buildings
5lass has been used in buildings since the ""th century$ Bses for
glass in buildings include as a transparent material for windows, as
internal gla:ed partitions and as architectural features$
It is also possible to use glass as a structural material, for e0ample in
beams and columns as well as in the form of @fins@ for wind
reinforcement, which are !isible in many glass frontages lie large
shop windows$ Safe load capacity is howe!er limited as although
glass has a high theoretical yield stress, it is !ery susceptible to
brittle ?suddenA failure, and has a tendency to shatter due to locali:ed
impact$ 4his particularly limits its use in columns as there is a ris of
!ehicles or other hea!y objects colliding with and shattering the
structural element$ 9ne well nown e0ample of a structure made
entirely from glass is the northern entrance to Buchanan Street
subway station in 5lasgow$
5lass in buildings can be of a safety type, including wired,
toughened and laminated glasses$ 5lass fibre insulation is common
in roofs and walls$ 7oamed glass, made from waste glass, can be
used as lightweight, closed-cell insulation$
&s insulation, glass ?e$g$ fiberglassA is also used$ 'oming in long,
fluffy-looing sheet, it is commonly found in homes$ fiberglass
insulation is used particularly in attics - this is gi!en an R-rating,
denoting the insulating ability$
"3
Calculation of glass properties
5lass properties can be calculated through statistical analysis of
glass databases such as Sci5lass and Interglad$ If the desired glass
property is not related to crystalli:ation ?e$g$, li*uidus temperatureA
or phase separation linear regression can be applied using common
polynomial functions up to the third degree$ Below is an e0ample
e*uation of the second degree$ 4he C-!alues are the glass component
concentrations lie %a
/
9 or 'a9 in percent or other fractions, the b-
!alues are coefficients, and n is the total number of glass
components$ 4he glass main component silica ?Si9
/
A is e0cluded in
the e*uation below because of o!er-parametri:ation due to the
constraint that all components sum up to "DDF$ Many terms in the
e*uation below can be neglected based on correlation and
significance analysis$
4he li*uidus temperature has been modeled using neural networs
regression in the following article; '$ Dreyfus, 5$ Dreyfus; @&
machine learning approach to the estimation of the li*uidus
temperature of glass-forming o0ide blends@H
It is often re*uired to optimi:e se!eral glass properties
simultaneously, including production costs$ 4his can be performed in
a spreadsheet as follows;
"$ .isting of the desired propertiesH
/$ )ntering of models for the reliable calculation of properties
based on the glass composition, including a formula for
estimating the production costsH
3$ 'alculation of the s*uares of the differences ?errorsA between
desired and calculated propertiesH
8$ Reduction of the sum of s*uare errors using the Sol!er option
in Microsoft )0cel with the glass components as !ariables$
It is possible to weight the desired properties differently$ Basic
information about the principle can be found in the article
"8
/+ASS MANU)ACTURERS:
Asahi India Safety Glass - Tempered, windscreens and
auto safety glass
Excel Glasses - Manufacturer of soda lime and fint glass
ware
Garg a! Glass - Industrial glassware manufacturer
Glass "i!er Textile - "i!re glass cloth manufacturer
Gu#arat Glass - Manufacturer of glass !ottles $ containers
%industhan &ational Glass - Glass manufacturer
'ain Scienti(c Glass )or*s - Manufacturer of scienti(c,
la!oratory $ industrial glassware
'anta Glass )or*s - Supplier of empty glass !ottles, #ars $
containers
'eet Glass - +ullet pro, and insulated glass
'indal Art Glass - Glass panels, lamps and security doors
dealer
Magnum Glass )or*s - a!oratory $ industrial glassware
Malhotra Scienti(c Glass )or*s - a!oratory glass
apparatus $ graduated glassware
Saint-Go!ain -etrotex - Glass (!er reinforcements for
composites, .em-"I, (laments $ textiles yarn
Scam a! Glass - a!oratory glassware fa!rication
Tensil Glass - a!oratory glassware manufacturer
/niglass Industries - Glass tempering ser0ices
-ensil a!oratory Glassware - a!oratory glassware $
plasticware
"<
,UEST*ONNARE:
20 PERSONE+ ETA*+S
NAME:
S1OP NAME:
ARESS:
P1ONE:
1O. MAN! !EARS !OU 1A3E BEEN ASSOC*ATE .*T1 /+ASS
BUS*NESS
.ast "D-"< years
40 .1AT T!PES O) /+ASS !OU SE++ *N !OUR S1OP5
6 C+EAR 6 M*RROR
6 T*NTE /+ASS 6 )*/URE /+ASS7 P*N 1EA
"=
80 .1AT ARE T1E BRANS T1AT ARE A3A*+AB+E *N /+ASS
MAR-ET5
6 SA*NT9/OBA*N 6 MO*7//+ 6AS1A*
)+OAT7A*S 6 T1R*3AN*
6 BOROS*+
"C
:0 .1AT ARE T1E BRANS !OU SE++ *N !OUR S1OP5
6 SA*NT9/OBA*N 6 MO* /+ASS
6 AS1A* )+OT7AS* 6 T1R*3AN*
6 BOROS*+
"G
;0 !OUR CUSTOMER AS-S T1E /+ASS B! BRAN NAME5
"I
<0 *) !ES .1*C1 BRAN *S A POPU+AR C1O*CE
/D
6 SA*NT9/OBA*N 6 MO* /+ASS
6 AS1A* )+OT7AS* 6 T1R*3AN*
6 BOROS*+
/"
=0 BRAN C1O*CE O) !OUR CUSTOMER )OR T1E
)O++O.*N/
PROUCTS
C+EART1*NE
>40;mmTO<mm?
2@A
C+EART1*-E
>BmmTO24mm?
4@A
T*NTE/+ASS7ES*/N
/+ASS
2;A
M*RROR 8@A
RE)+ECT*3E 4;A
//
G$ BK 619S) SB55)S4I9% P)9P.) &SJ BR&%D %&M)SL
M '&RP)%4)R M &R'1I4)'4
M 7&BRI'&49R M BBI.D)R
M M)DI&#&D>)R4ISI%5
I$ 61&4 IS K9BR R)7.)'4I>) 5.&SS S&.)S P)R M9%41
NN"$<NNNNNNI% 49%%)S
"D$ 61&4 '9.9BRS &R) S9.D I% BR&%D)D R)7.)'4I>)
5.&SSL
/3
'9.9BR 41I'J %)SS
.ight 5old 8-<-= mm
Bron:e 8-<-= mm
Blue 8-<-= mm
5reen 8-<-= mm
""$ 61&4 '9.9BRS &R) S9.D I% IMP9R4)D R)7.)'4I>)
5.&SSL
'9.9BR 41I'J %)SS
5rey 8-<-= mm
Parsol gold 8-<-= mm
Bron:e 8-<-= mm
.ight 5old 8$< mm
240 O !OU PURC1ASE *RECT+! )ROM COMPAN!5
/8
280 *) NOTC )ROM .1OM O !OU PURC1ASE
/+ASSDDDDDDDDDDD0
/<
2:0 1O. MAN! CUSTOMERS *NS*ST ON A BRAN NAME
BASE ON T3 COMMERC*A+DDDDD0
A0? 4;7;@ dea&ers said m"st "f t'em
2;0 .1AT ARE T1E A3ERT*SEMENTS O) /+ASS !OU
1A3E
SEEN
PROUCT COMPAN! C1ANNE+
C+EAR /+ASS SA*NT /OBA*N / T3
M*RROR MO* 1BO
RE)+ECT*3E ASA1* )+OAT ESPN
/=
2<0 .1AT *S T1E PRE)ERAB+E +OCA+ C1ANNE+ )OR
T1E
A3ERT*S*N/
20 NE.S C1ANNE+S
40 SUN NET.OR-
/C
2=0 A3ERT*SEMENT )EE BAC-
C+EAR /+ASS AS
E 1A A
1A3E !OU SEEN T1*S A5
.1AT !OU PURSUE )ROM T1E A5
It’s ver! clear
/G
E RESTAURANT A
1A3E !OU SEEN T1*S A5
.1AT !OU PURSUE )ROM T1E A5
It’s effective add and entertainin"
/I
E ENTRANCE OOR A
1A3E !OU SEEN T1*S A5
.1AT O !OU PURSUE )ROM T1E A5
The "lass is not visible
E -* RA.*N/ A
3D
1A3E !OU SEEN T1*S A5
.1AT !OU PURSUE )ROM T1E A5
The bo! showin" a "lass here which is not visible to the viewers7
3"
2B0 RE)+ECT*3E /+ASS
CRABE A
1A3E !OU SEEN T1*S A5
.1AT !OU PURSUE )ROM T1E A5
4n8o!ed b! all 9 reflects heat and ma)e the ortion cool and one
side transarent
E BA! .ATC1 A
3/
1A3E !OU SEEN T1*S A5
.1AT !OU PURSUE )ROM T1E A5
4ver! one is en8o!in" 9 reflects heat and ma)es the ortion cool
and one side transarent
33
2F0 M*RROR /+ASS
BO! TO*+ET
1A3E !OU SEEN T1*S A5
.1AT !OU PURSUE )ROM T1E A5
$s clear as ori"inal loo)
38
E MUSEUM A
1A3E !OU SEEN T1*S A5
.1AT !OU PURSUE )ROM T1E A5
It is ver! useful for all. $s clear as ori"inal loo)
3<
E
SUPER MAR-ET A
1A3E !OU SEEN T1*S A5
.1AT !OU PURSUE )ROM T1E A5
'lass is ver! clear so in situations li)e this it ma! be dan"erous
3=
RAN- T1E )O++O.*N/
ME*A
T3 A3ERT*S*N/
PR*NT ME*A >NE.S PAPER?
2 ? 4 8 : ;
OUT OOR 7 1OR*N/S
2 4 ? 8 : ;
AN/+ERS7BANNERS7POSTERS7POP
2 4 8 : ? ;
*NTERNET 7CA++ CENTER
BU/ET ANA+!S*S O) SA*NT9/OBA*N
? 2 4 8 : ;
2 4 8 ? : ;
3C
Saint-5obain spending "Dcrores for ad!ertising and media efficiency in media
and print-media point of purchase in India per annum$
<DF - Media ad!ertising$
3DF - Print-media$
/DF - Point of purchase$
3G
BRAN E,U*T! AN ME*A
E))*C*ENC! O) T1E
SA*NT9/OBA*N
'ustomer percei!ed *uality
Brand loyalty
Brand awareness
Media )fficiency
'ustomer percei!ed *uality;
&ccording to the sur!ey done by our group, CDF of the customers
sur!eyed fall in good and !ery good category where as 3DF of the
customers fall in fair and poor category in terms of ser!ice *uality
pro!ide by Saint-5obain to its customers$ 4his means Saint-5obain
has not been able to ser!e their customers up to the international
standards since 3DF of the customers feel the ser!ices are not up to
the mar$
Saint-5obain as a brand is still percei!ed fa!orably by the customers
but in order to mae the brand Saint-5obain more strong and
powerful it needs to impro!e upon its brand e*uity$ &nd if it does it,
it may become the most fa!ored brand among the customers$
Brand loyalty;
4he sur!ey done by our group re!eals that a large chun of
customers ?=<FA ha!e recommended the brand Saint-5obain to
others and another G/F of them would definitely recommend others$
4his reflects that the customers were loyal and indifferent towards
3I
the brand$ Some of the customers sur!eyed had intense loyalty
towards the brand$
4herefore, we could inter from the abo!e that brand Saint- 5obain
enjoys customer loyalty to the highest le!els$ 4his means Saint-
5obain as a single brand is !ery strong in the !iews of its customers
which would help saint-5obain in building its brand !ery strong$
Brand &wareness;
4he brand Saint-5obain was successful at building awareness$
&ccording to the sur!ey conducted on the customers by our group,
all of them were aware of the brand Saint-5obain$ &nd the
customers to whom Saint-5obain was referred and recommended
also new about brand Saint-5obain$ 4hey had positi!e approach
towards the brand Saint-5obain$ 4he brand recall was also !ery
strong among the customers of saint$ Saint-5obain is able to
maintain the brand recall appro0imately the same as its competitors
most of which had
been supported by the ad!ertising acti!ities that has been undertaen
by them$
Brand communication is a long-term e0ercise that has to be carried
out with a great degree of regularity and consistency$ 6ith the
efforts that Saint-5obain has put behind the brand in the last two to
three years, they ha!e deri!ed good mileage$ Brand research shows
that Saint-5obain now has an unaided brand recall with "#<
th
of our
targeted audience and is now in the consideration set of most
in!estors$
Media )fficiency;
4he company is using only few Medias such as !isual media, print
media, and point of purchase as the sources according to the
customer sur!ey !isual media and print media are placed "+/nd
So the saint gobain has been using effecti!e Medias for their
promotion$
8D
SU//EST*ONS:
Saint-5obain mostly preferring for ad!ertising lie Media and Print-
Media and internet + call centers$ But according to customer opinion lie
4> commercials are !ery popular ?increase ad!ertising many channelsA$
5lass 'ompany should concentrate more in reflecti!e glass because of
5rowing infrastructure e0penditure$
&s now a days builders prefer colour glass for construction$ So therefore
Increase !ariety in colours in reflecti!e glass$
'ompany to increase their on des champions to increase the retile
business$
8"
RESEARC1 MET1OO+O/!:
4he methodology adopted to conduct the research ?primary and secondaryA for this
study is as follows;
Primary Research 6or;
"$ Initial step was to ha!e an e0tensi!e discussion with the S&I%4-
59B&I% management regarding the strategies that they follow in order
to build and maintain their brand in the maret$
/$ Based on the discussions, customer satisfaction sur!ey
2uestionnaires were designed in order to carry out the sur!eys$
3$ 2uestions regarding the brand e*uity among the customers and
Media efficiency towards the brand were ased from the dealers of
Saint-5obain$
8$ &fter the sur!eys were conducted, the results of the same were
analy:ed and interpreted which can be seen in the latter part of
this project report$
Secondary Research wor;
"$ 4his entailed collection of a!ailable data and information
/$ 4he primary sources of this data was Saint-5obain office
located at 1yderabad$
3$ 4he other source was the company,s website, i$e$,
8$ 4he material collected included in-house and e0ternal promotional
material, along with the company,s annual report, basic policy
documents etc$
8/
RE)ERENCES:
www$saint-gobin$com
www$google$com
www$wiipedia$com
'ompany brochures
83
doc_863815239.doc