Study on Multinational Corporations Relationship Management: YES Bank

Description
Enterprise relationship management or ERM is a business method in relationship management beyond customer relationship management.

Preferred Host Country Bank
Service Excellence World Class Banking solutions

Knowledge Banking
Strong National Footprint Indian Market Expertise

India Business Facilitation Desk

Preferred Host Country Bank India Business Facilitation Desk
India Business Multinational Facilitation Desk Corporations World Class Banking solutions

World Class Banking solutions Service Excellence
Relationship Management

Service Excellence
Preferred Host Country Bank India Business Facilitation Desk

World Class Banking solutions Knowledge Banking

World Class Banking solutions

Multinational Corporations

At YES BANK, we understand the financial needs of Multinational Corporations in their plans to increase their footprint in the Indian market. The Multinational Corporations (MNC) Relationship Management group has been institutionalized within YES BANK to provide Knowledge driven Banking solutions to MNCs present in India and those aspiring to enter India. Our differentiated approach through dedicated Knowledge Banking teams, Indian Market Expertise, World Class Banking solutions and Service Excellence, positions us favourably to become the “Preferred HOST COUNTRY BANK for MNCs”

YES BANK proposition for MNCs
Knowledge Banking
§ Sector Expertise § Indian Market Expertise § India Business Facilitation Desk

Global Network
§ Global Network of 700+ correspondent banks

Dedicated MNC Team

Host Country Bank

§ 40 member strong MNC relationship team (Pan India)

Strong Financial Performance
§ RoA at or above 1.5% over past 4 years § RoE above 20% over past 4 years § Net NPA of 0.05% as on 31 March, 2012

Pan India Branch Network
§ More than 375 branches across 275 locations § 900 branches by Mar 2015

Our differentiated approach positions us favourably to become “Preferred HOST COUNTRY BANK for MNCs”

Assisting MNCs to enter & establish in India Liaison Office
§ India Business Facilitation Advisory

Branch Office
§ Statutory approvals for setting up Office in India § India Entry: Strategy and Investment Structuring § VC/PE Financing § Commercial Loans § Business Current/Savings

Indian Subsidiary
§ IPO Advisory § Cash Management Services § Vendor/Supplier Financing § Trade Payments & Remittances § Commercial Loans § Business Current/Savings

Joint Venture / Partnerships Green field Projects Takeover/ Acquisitions
§ Investment Banking § Business Valuation Services § Project Financing § IPO Advisory

ENTRY

GROWTH

MATURITY

At YES BANK, we provide knowledge driven Banking solutions at every stage of the MNC Life-Cycle
1

s Relationship Management

Corporate Finance

Infrastructure Banking Group
§ Project Advisory/Appraisal § Project Financing § Structured Debt/Bond Issuance/NCDs § Capex LCs/SBLCs § Knowledge Sectors - Roads, Ports, Energy, Urban Infrastructure and EPC

Realty, Hospitality, Healthcare & Education Banking Group (RHHE)
§ Direct Credit Exposure § Debt Arrangement & Syndication § Funding SPVs/Project level § Funding – Parent level § Lease Rental Discounting

Structured Finance Group
§ Securitization Transaction § Quasi Debt Structure § Off Balance Sheet Structure § Acquisition Finance

Capability to underwrite / syndicate large sized Projects : Infrastructure* § Single Borrower Limit – INR 18.50 Bn § Group Borrower Limit – INR 46.50 Bn ^ Limits are dynamic and will increase with growing Balance Sheet Non-Infrastructure* § Single Borrower Limit – INR 13.75 Bn § Group Borrower Limit – INR 37.25 Bn
*May 2012

With its unique value proposition and Knowledge Banking approach, YES BANK has emerged as a leading player in Infrastructure Financing. Infrastructure Sector lending constitutes 17% (March 2012) of the total asset book of the Bank.

Responsible Banking
YES BANK aims to build the 'Best Quality Bank of the World in India' by adopting the triple bottom-line ethos – 'People, Planet and Profit' – thereby creating enduring value, competitive advantage and sustainability leadership. As a corporate philosophy, Responsible Banking works to maximize stakeholder value across the social, environmental and economic spectrum of business through: § Responsible Banking in Thought – focuses on sustainability research, strategy formulation & reporting while working as a think tank that incubates fledgling business models within the social and environmental space. § Responsible Banking in Action – includes five dedicated business units providing financial solutions to address a range of socio-environmental development issues: a) Microfinance Institutions Group

b) Inclusive & Social Banking c) Agribusiness & Rural Banking d) Sustainable Investment Banking e) Socially Responsible Investing

The Bank's sustainability initiatives have garnered significant recognition, winning the 'Sustainable Bank of the Year: AsiaPacific Region' award twice at the FT-IFC Sustainable Finance Awards held in London, U.K, consecutively for the years 2011 & 2012 as well as receiving a 'Commendation Certificate' for 'Significant Achievement' at the 2012 CIIITC Sustainability Awards for the second year running. 2

Multinational Corporations

Knowledge Banking - Key Differentiator
§ In depth Knowledge Reports (on Sunrise Sectors of the Indian Economy) Ÿ IT & ITeS – A report for the ASEAN summit Ÿ Life Sciences – Reports on Pharmaceuticals, Biotechnology and Clinical Research Services Ÿ Emerging Sectors – Creating reports on Indian KPO Opportunity, Medical Tourism Ÿ Working on an addendum to “10 year vision” report for Indian pharmaceutical industry with OPPI Ÿ A targeted report on Indo-US biotech opportunity § Significant traction with industry bodies (FICCI, CII, NASSCOM, TiE etc.) Ÿ Working with NASSCOM on developing the SME platform Ÿ Knowledge partners to FICCI for Technology & LifeSciences Ÿ Members of OPPI, IDMA, NASSCOM, ABLE, TiE, EPPIC Ÿ Strategic relationship with Silicon Valley Bank, US for providing structured cross border M&A and financing solutions for domestic companies and MNCs § Linkages with academic and research institutions Ÿ Advising a leading Indian technology institute in commercialization of their bio-informatics product Ÿ Advising a public-private joint venture entity on developing an incubator facility

Creating Intellectual Assets: Knowledge Reports

Indian Pharmaceutical Industry - Vision 2015 Nov 2008

Indian Biotechnology Ecosystem-An Investment Perspective, Feb 2012

Healthcare Services in India 2012 The Path Ahead, Nov 2009

Indian Mining Sector Opportunities & Challanges, June 2011

Financing Infrastructure through PPP, August 2008

Vision 2020: Education & Employability, Feb 2012

A Global Perspective on Higher Education in India, Feb 2012

Diverse Beliefs: Tourism of Faith, Apr 2012

Emerging Dimensions & New products in Indigenous Tourism, Apr 2012

Actualizing the Second-White Revolution, Jan 2012

3

s Relationship Management

Select MNC Relationships
Global Fortune 500 Relationships

Infrastructure

Manufacturing

Services

Technology & IT

Others

4

Multinational Corporations

YES - International Banking
YES - International Banking aims to become the 'Preferred Host Country Bank' by capitalizing on the rich current and target relationship partners. YES - International Banking has initiated a dedicated India Business Facilitation Desk (IBFD), with the objective of providing clients an in-depth understanding of the investment climate, as well as unparalleled advisory services on policies and regulations on doing business in India. In addition to providing complete banking solutions, IBFD in collaboration with the Bank's dedicated Multinational Corporations (MNC) division, provides customized advisory services to international corporates at every step of business establishment, across sectors, through YES BANK's Knowledge Banking initiatives. The services offered include Macro Economic Analysis, Trade and Investment Opportunity Assessment, Advisory, Regulations and Country Specific Frameworks, Cultural Adaptability and Exchange, Education and Knowledge Exchange.

YES BANK Ltd. - Your Banker in India
¡ INR Clearing Services ¡ Trade Finance Services ¡ Treasury & Money Market Operations ¡ Financial Advisory & Cross-Border Investment Banking ¡ India Business Facilitation Desk ¡ Meeting your customer's banking needs in India

§ Innovation in payments, 2012 § Innovation in Business Intelligence, 2010 Singapore

§ Sustainable Bank of the Year - Asia/ Pacific, 2012 & 2011 § No.1 Emerging Markets Sustainable Bank of the Year - Asia, 2008 FT / IFC Washington, London

Asia Pacific Region
National Australian Bank Active Partner with key focus area as Trade and Treasury
Development Bank of Singapore Correspondent Banking Trade & Treasury Relationship FCY Financing Australia & New Zealand Banking Correspondent Banking Trade & Treasury Relationship CIMB Bank Trade & Financial Advisory Relationship

GROUP

Chinatrust Commercial Bank Active Partner with key focus area as Treasury

Shinhan Bank Active Partner for Treasury & Trade

Westpac Bank Correspondent Banking Trade Relationship

Woori Bank Trade & Export Credit Relationship

Bank of China Trade partner

ICBC Trade partner

United Overseas Bank Trade partner

May Bank Trade & Remittance Partner

Shinsei Bank Active Trade & Treasury Partner

International Money Express Sdn. Bhd., Malaysia Remittance Partner

Kasikorn Bank Active Trade & Treasury Partner

China Merchants Bank Correspondent Banking Trade Relationship

5

s Relationship Management

Middle East & Africa
First Gulf Bank Trade Relationship Bank Hapoalim Trade Partner & cross-border Financial Advisory partner Standard Bank Correspondent Banking Trade & Treasury Relationship I&M Bank, Kenya Trade and treasury

Bank One Ltd Correspondent Banking Trade & Treasury Relationship

National Bank of Kuwait Trade Partner

Mashreq Bank Correspondent Banking Trade Partner

CRDB Bank, Tanzania Trade

Bank Muscat Trade Relationship

State Bank of Mauritius Trade & Treasury Relationship

Afrasia Bank Trade & Treasury Relationship

United Bank for Africa, Nigeria Trade partner

Doha Bank Trade & Treasury Relationship

Nedbank, South Africa Trade partner

Kenya Commercial Bank Active Trade & Treasury Partner

Burgan Bank, Kuwait Trade Relationship

National Bank of Oman Active Trade & Treasury Partner

Turkiye Isbankasi, Turkey Trade Relationship

Abu Dhabi Commercial Bank Trade Relationship

Saudi British Bank Trade Relationship

Mauritius Commercial Bank Active Trade & Treasury Partner

National Commercial Bank, Saudi Arabia Active Trade Partner

European Region
Standard Chartered Bank Loan Syndication, Trade & Treasury Partner, Correspondent Banking Barclays Bank Plc Active Treasury and Trade Relationship BNP Paribas Trade & Treasury Relationship The Hongkong & Shanghai Banking Corp. Limited Active Trade & Treasury Partner

Royal Bank of Scotland Correspondent Banking Trade & Treasury Relationship

Natixis Loan Syndication Trade & Treasury Relationship

Societe Generale Active Treasury & Trade Partner

Deutsche Bank AG Trade & Treasury Partner Correspondent Banking

Raiffeisen Landesbank Trade Partner

Nordea Bank AB Trade Partner Correspondent Banking

Svenska Handelsbanken Correspondent Banking & Trade Relationship

Unicredito Italiano S.pA Active Trade Partner

UBI Banca Formal Tie-up on Banking Products

Credit Suisse Trade & Treasury Relationship

UBS AG Correspondent Banking Trade & Treasury Partner

ING Bank N.V. Trade & Treasury Partner Bilateral Loan

Rabobank N.V. Trade & Treasury Relationship Bilateral Loan

Zurcher Kantonalbank Trade Partner

Raiffeisen Bank International Trade relationship

Commerz Bank Trade & Treasury Relationship

Pohjola Bank Trade Partner

Banca UBAE Trade Partner

Banco Sabadell Trade Partner

KBC Bank Trade & Treasury Relationship

BHF Bank Trade & Treasury Relationship

Iccrea Banking Group, Italy Trade Partner

Svenska Enskilda banken Trade Relationship

Trade Relationship

Intesa Sanpaolo Trade & Treasury Relationship FCY Loan Arrangement

la Caixa Trade Partner

6

Multinational Corporations

American Region
Banco Bradesco Correspondent Banking Trade Relationship Banco Itaú Correspondent Banking Trade Relationship

Other Institutions

Nordic Investment Bank Citi Bank Active Partner with key focus area as Trade and Treasury Branch Banking & Trust Co (BB&T) Trade Partner DEG, Germany Participation in Loan Syndication Mandates

EXIM Malaysia

Bank of Montreal Trade Partner & FCY Loan Arrangement

J P Morgan Correspondent banking Trade & Treasury Relationship Financial Advisory

OPIC, USA Refinance, Development Banking

Banco CorpBanca Trade Partner

Canadian Imperial Bank of Commerce Correspondent Banking Trade & Treasury Relationship

Export Development, Canada Trade & Loan Syndication

Asian Development Bank Development Banking

Wells Fargo Correspondent Banking Trade & Treasury Relationship

Royal Bank of Canada Correspondent Banking Active Trade & Treasury Relationship

Proparco, France Sustainable Banking Refinancing Facility

International Finance Corporation Social Banking

Bank of Nova Scotia Strong Trade & Treasury Relationship

Toronto Dominion Trade & Export Credit Relationship

Khazanah Nasional Broad-based Alliance

USAID Sustainable Banking

Morgan Stanley Treasury Relationship

Goldman Sachs Treasury Relationship

Investment Banking Tie-ups

GIB Tie-ups

Hana Daetoo Investment Bank

International Money Express Sdn. Bhd., Malaysia

RAK Bank Shinsei Bank Ltd

Mashreq Bank Poalim Capital Markets

UAE Exchange

7

s Relationship Management

The Transaction Banking Group at YES BANK is a core product group focused on “Financial Supply Chain Management” of Corporates and offers services under the YES Transact Product Suite. 'YES Transact' consists of three specialized product domains namely: § Cash Management Solutions Ÿ Superior and secure Corporate Net Banking platform with features like Two Factor Authentication at the time of login, Beneficiary Library, IFS code Library for RTGS and NEFT transactions, Comprehensive Authorization Matrix, Bulk Uploads etc. Ÿ Convenient payment facility for direct/indirect taxes § Capital Markets & Escrow Account Services Ÿ Specialized Escrow Collection/Refund Management for Public Issues of equity, bonds, debentures, public deposits Ÿ End-to-end Payout Management for dividends & interest servicing of debt instruments § Trade Finance & Services Ÿ Product suite to cater to Trade Finance banking needs of your organization Ÿ Dedicated trade desk of experienced professionals to facilitate local coordination, transaction, structuring & trade advisory Ÿ Global footprint by leveraging 3000+ strategic international & domestic correspondent bank Tie-ups Ÿ Real time Debit & Credit advises on Trade transactions Ÿ Industry Benchmarked & ISO Certified systems & Processes Transaction Banking Services at YES BANK have expanded the scope of customer service from transaction execution to information facilitation, serving the core objective of optimum management of all operational, administrative and regulatory activities.

Our Knowledge Driven Solutions cater to the entire value chain of companies
Import Purchase

§ Import LC § Trade Credit (Buyers’ Credit /
Suppliers’ Credit)

§ Collection Bills/ Outward Remittances § Performance Guarantee § Treasury Solutions

§ § § § §

Current Account Working Capital Finance Project Finance Cash Management Services Advisory in Carbon Credit

Exports § Export Credit (Pre-shipment / Postshipment) § Bill discounting § Collection Bills / Inward Remittances § LC Advising § Treasury Solutions

Purchase of Raw materials / Inputs
Domestic Purchase § Vendor Financing § Inland LC § Purchase Bill / Invoice Discounting § Payables Management solutions Ÿ E-payments Ÿ Cheque Printing Ÿ Continuous Stationery Ÿ PAP Cheque Books § Bank Guarantee

Manufacturing / Processing
§ Corporate Salary Accounts § Reimbursement cards § Knowledge Reports

Sales
Domestic Sales § Dealer Financing § Sales Bill / Invoice Discounting § Receivables solutions Ÿ E-payments Ÿ CMS Collections Ÿ Cheque Collections § Bank Guarantee

8

Multinational Corporations

About YES BANK
Knowledge Driven Approach: Comprehensive Financial Solutions Customised mix of Corporate Finance, Treasury Integration, Transaction Banking & Risk Management

YES BANK, India's fourth largest private sector Bank, is the outcome of the professional & entrepreneurial commitment of its Promoter & Founder, Dr. Rana Kapoor and his top management team, to establish a high quality, customer centric, service driven, private Indian Bank catering to the 'Future Businesses' of India. YES BANK has adopted international best practices, the highest standards of service quality and operational excellence, and offers comprehensive banking and financial solutions to all its valued customers. YES BANK is steadily evolving as the Professionals' Bank of India with the long term mission of “Building the Best Quality Bank of the World in India”.

Pharma & Specialty Chemicals Food & Agri Healthcare & Life Sciences

Energy Minerals, Metals & Mining Retailing

Equity Capital Markets

Lending Syndication

Infrastructure

Transaction Banking

Structured Finance

Real Estate & Construction

Client Focus Approach

Textiles & Apparel Information Technology

Retail Banking Advisory Services Wealth Management

Financial Markets

Manufacturing & Engineering Logistics

Gems & Jewellery Media & Entertainment

Telecom

Financial Services

At YES BANK, we provide knowledge driven Banking solutions. Our Knowledge Bankers are industry experts and offer invaluable and in-depth insights for your business.

Strong National Footprint

Recent Awards and Recognitions

NEPAL BHUTAN

Maiden International Investment Grade rating Baa3 long term 2011

BANGLADESH

§ Lower Tier II bonds Programme assigned LAA and CARE AA § Upper Tier II bond issue assigned LAA- and CARE AA§ A1+ rating for the INR 75 bn Certificate of Deposit programme § A1+ rating for Short Term Fixed Deposit Programme

Pan-India Network § Over 375 YBL Branches pan India across 225 locations § 900 branches by Mar 2015 § 650+ ATMs § 2,000 ATMs by Mar 2015 § 2 National Operating Centres in Mumbai & Gurgaon

§ Adjudged the Fastest Growing & Strongest Large Bank (balance sheet > 50,000 cr), 2011 § Awarded India’s Best, Fastest & Strongest midsized Bank - 2010 § Awarded India’s Best midsized Bank - 2009 & 2008 Business Today - KPMG Best Banks Annual Survey

Ranked 561 (Overall) & 163 (Return on Assets) amongst all global banks Financial Times Banker Top 1000 List 2012

9

s Relationship Management

YES BANK Initiatives

10

ACHIEVING INSTITUTIONAL EXCELLENCE
ROBUST FINANCIAL PERFORMANCE

FINEST HUMAN CAPITAL

SERVICE EXCELLENCE

KNOWLEDGE BANKING

RESPONSIBLE BANKING

WORLD-CLASS BRANCH INFRASTRUCTURE

TRUST AND TRANSPARENCY

Since inception in 2004, YES BANK has created a new paradigm in Indian Banking, through continuous Innovation and Excellence. As a full-service commercial and retail Bank, we re-dedicate ourselves towards delivering the Finest Banking Experience in India.

Over 375 Branches Pan India | 650+ ATMs | 2 National Operating Centres
Corporate and Registered Office: Nehru Centre, 9th Floor, Discovery of India, Dr. A.B. Road, Worli, Mumbai- 400018. India. www.yesbank.in D-12, South Extension - Part II, New Delhi - 110049, India. Tel: +91 11 4602 9000 Fax: +91 11 2625 4000 email: [email protected]



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