Florida Power & Light (FPL) reduced customer complaints by 60% and improved reliability of electric services to customers by 40% in 1983. In 1987, the firm was rated by 156 utility CEO's as the best managed utility in the nation.
In its remittance banking or lock-box business, First Chicago's accuracy rate is nearly three times the industry average.
Xerox has started to regain its market share in copiers from the Japanese.
Ford now has one of the most popular cars purchased by Americans, the Taurus
In its remittance banking or lock-box business, First Chicago's accuracy rate is nearly three times the industry average.
Xerox has started to regain its market share in copiers from the Japanese.
Ford now has one of the most popular cars purchased by Americans, the Taurus