SETU
ABOUT SETU
?
SETU, which literally means bridge, is an e-governance initiative on part of the Maharashtra govt. to bridge the gap between the common man and the government with the help of information technology.
?
?
SETU was started in 2001, by the Directorate Of Information Technology, Government Of Maharashtra. SETU or the Citizen facilitation Centres act as a one-stop service centre for people who have to visit government offices for certificates, permits, authentication, affidavits and other services. SETU Society manages SETU centres.
ABOUT SETU
?
This society operates at 2 levels – State and District. It puts out tenders and makes agreement with contractors, separately for each Tehsil (Taluka). These contractors carry out the day to day operation of the project SETU.
SETU has been established in 28 Districts Headquarters and 298 Taluka places. At this stage these centres are providing the entire collector office related facilities. The most important and frequently issued certificates are the ones related to domicile, nationality, caste, age verification, solvency, character verification, income and occupation.
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PURPOSE
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Citizens can apply for various certificates like : Domicile Certificate Caste Certificate Senior Citizen Certificate Income Certificate An application form for the same can be filled online, at the SETU website.
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BENEFITS
?
?
Domicile certificate is a proof of residence in the State. It is often demanded during competitive exams for Engineering, Medicine and Management. Caste, Senior Citizen and Non Creamy Layer certificates help citizens avail certain government benefits.
?
?
Earlier citizens had to run from pillar to post in the few, far spread collector offices, to apply for these certificates. This was extremely tedious and time consuming, taking up to 3 months in some cases.
BENEFITS
?
?
Now, through SETU’s single window clearance and online applications, citizens can get these certificates within just 15 days. They can also track the status of their applications with the help of a unique ID provided to them. Also, the involvement of middlemen, touts and agents has reduced significantly. Thus, SETU has made this complex procedure very simple and straightforward.
?
?
PROCEDURE
?
?
The Online / External SETU front end centers will allow general public & applicants from recognized institutions to log into the website and make online applications free of charge and get a specific date and time during which they shall be allowed to submit their physical applications & documents. Presently no online payment gateway has been provided for the payment of the fees that are required to be paid and this payment has to be done physically at the SETU Centers at the time of submission of the application/s.
COMPONENTS
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SETU Center / Tahsil Office front end Data Center, SETU Software & Web application with hosting Back office Online / External SETU front end
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?
?
RECOMMENDATIONS
Awareness ? Even 11 years after its inception, majority of the people are still not aware of this facility. Awareness should be created so that more people can take advantage of it Standardization ? The infrastructure provided should be standardised at all SETU outlets Monitoring ? Performance should be monitored to ensure prompt and efficient service to the citizens. Strict action should be taken against corruption
CONCLUSION
?
?
Though the SETU project was launched in 2001, current status reflects slow growth, and various operational issues with respect to process, citizens and government itself. Governance is not in place to look after performance, difficulties faced by the citizens and realization of benefits to citizens. Thus government has failed to achieve the objective behind the initiative. Citizens at large invest their time, money and effort hence there's a need to study the satisfaction level of citizens.
THANK YOU
doc_563619718.pptx
ABOUT SETU
?
SETU, which literally means bridge, is an e-governance initiative on part of the Maharashtra govt. to bridge the gap between the common man and the government with the help of information technology.
?
?
SETU was started in 2001, by the Directorate Of Information Technology, Government Of Maharashtra. SETU or the Citizen facilitation Centres act as a one-stop service centre for people who have to visit government offices for certificates, permits, authentication, affidavits and other services. SETU Society manages SETU centres.
ABOUT SETU
?
This society operates at 2 levels – State and District. It puts out tenders and makes agreement with contractors, separately for each Tehsil (Taluka). These contractors carry out the day to day operation of the project SETU.
SETU has been established in 28 Districts Headquarters and 298 Taluka places. At this stage these centres are providing the entire collector office related facilities. The most important and frequently issued certificates are the ones related to domicile, nationality, caste, age verification, solvency, character verification, income and occupation.
?
PURPOSE
?
Citizens can apply for various certificates like : Domicile Certificate Caste Certificate Senior Citizen Certificate Income Certificate An application form for the same can be filled online, at the SETU website.
? ? ? ?
?
BENEFITS
?
?
Domicile certificate is a proof of residence in the State. It is often demanded during competitive exams for Engineering, Medicine and Management. Caste, Senior Citizen and Non Creamy Layer certificates help citizens avail certain government benefits.
?
?
Earlier citizens had to run from pillar to post in the few, far spread collector offices, to apply for these certificates. This was extremely tedious and time consuming, taking up to 3 months in some cases.
BENEFITS
?
?
Now, through SETU’s single window clearance and online applications, citizens can get these certificates within just 15 days. They can also track the status of their applications with the help of a unique ID provided to them. Also, the involvement of middlemen, touts and agents has reduced significantly. Thus, SETU has made this complex procedure very simple and straightforward.
?
?
PROCEDURE
?
?
The Online / External SETU front end centers will allow general public & applicants from recognized institutions to log into the website and make online applications free of charge and get a specific date and time during which they shall be allowed to submit their physical applications & documents. Presently no online payment gateway has been provided for the payment of the fees that are required to be paid and this payment has to be done physically at the SETU Centers at the time of submission of the application/s.
COMPONENTS
?
SETU Center / Tahsil Office front end Data Center, SETU Software & Web application with hosting Back office Online / External SETU front end
?
?
?
RECOMMENDATIONS
Awareness ? Even 11 years after its inception, majority of the people are still not aware of this facility. Awareness should be created so that more people can take advantage of it Standardization ? The infrastructure provided should be standardised at all SETU outlets Monitoring ? Performance should be monitored to ensure prompt and efficient service to the citizens. Strict action should be taken against corruption
CONCLUSION
?
?
Though the SETU project was launched in 2001, current status reflects slow growth, and various operational issues with respect to process, citizens and government itself. Governance is not in place to look after performance, difficulties faced by the citizens and realization of benefits to citizens. Thus government has failed to achieve the objective behind the initiative. Citizens at large invest their time, money and effort hence there's a need to study the satisfaction level of citizens.
THANK YOU
doc_563619718.pptx