Serve your customers with a smile
We don't do a job; we serve our customers. Every person we meet is a
customer. Our colleagues, our beneficiaries, our subordinates, our
seniors, even our family members and friends are our customers. We
need to treat them with respect and serve sincerely to thrill them.
In serving our customers we need to have commitment, dedication, and
a desire to make them happy. The highest form of living is to live
serving others without expecting any rewards.
Service without reward is possible not only for Mother Teresa and
Gandhi. But we often carry out our activities with the hope of
getting back something. And that is the reason why our work is not
effective, why we are not valued and loved and why we lose our
customers.
We need to go beyond personal interests and do everything to exceed
the expectations of our customers if we want them to be loyal to us
and to our organisations.
It is noble to serve others without counting the cost. We need to
have the spirit of good will and respect towards others. We need to
seek every opportunity to serve others, because we can never tell
what the rewards of our service is going to be.
There is a story about a big stone that lay as an obstacle on a
roadside and proved a hazard to the travelers. Many tripped and fell
but nobody bothered to remove it or push it aside. One day a poor
shepherd boy saw the stone and decided to move it out of the way. As
he moved the stone, he saw a purse lying under the stone. On it was
written: "to the one who will remove this stone, this gold."
Becoming service-minded is not an occasional event. It should become
part of our personality. Our selfishness and unwillingness to serve
our customers should pain us. We should be ready to leave our
pleasures and comforts to make the lives of others better. We should
be ready to give up what we like to make others happy. This is real
service.
In Indian spirituality we speak of nishkamakarma: we do our duty
without expecting personal rewards and acclaims. We do our karma to
make the society better. The goal of our every activity is to make
this world a better place for everyone.
In order to serve freely we need to become contented with what we
have. When we are unhappy and are driven by a desire to possess more
and more we can never really give. When we are contented we
generously shower our gifts and talents. Rabindra Nath Tagore
reminds us "all that is not given is lost." Give more if we wish to
receive more.
Our company pays us to create customers. But our task is not just to
create customers but to delight them by offering services and
products beyond their expectations. When we are able to produce
delighted and loyal customers our service will become effective.
Our serving-nature is expressed in our relationships with others.
The reason for customer defection is our poor relationship skills.
We need to treat them with respect and keep in our minds their needs
and desires as priority. Every customer is our master and we are at
his service.
A true leader is a servant of his followers. He has occupied this
position to serve not to be served. Rendering help to others is the
function of his human living. Giving is part of our nature, we are
created to give and everything in this universe generously gives.
When we stop giving we go against the gravitational pull to give and
we can't stay long in such a state of selfishness.
Remember, while serving we not only serve others but we also serve
ourselves.
The more we make the lives of our customers, relations and friends
better the more meaningful and happy we make our own lives. Our jobs
give us money and authority, but it's our service that gives us
respect. People remember us not because of the jobs we do, not
because of the wealth we possess, not because of the power we exert
but because of the selfless services we render. We honour such
people. Giving is the highest level of living. Those who give are
remembered forever.
Serving others gives us a sense of meaning and purpose that nothing
else can bring. When we serve others with total commitment we are
becoming better persons. It gives us fulfillment and makes us free
of all stress and pains. When we give we live fuller lives.
Happiness is the fruit of possessing something. When we get a new
job, when we pass our exams, when we get more wealth, when we get
new friends we are happy. But joy comes when we give up something.
Joy is the fruit of selfless, dedicated service.
So serve with a smile, because when we give we receive more.
We don't do a job; we serve our customers. Every person we meet is a
customer. Our colleagues, our beneficiaries, our subordinates, our
seniors, even our family members and friends are our customers. We
need to treat them with respect and serve sincerely to thrill them.
In serving our customers we need to have commitment, dedication, and
a desire to make them happy. The highest form of living is to live
serving others without expecting any rewards.
Service without reward is possible not only for Mother Teresa and
Gandhi. But we often carry out our activities with the hope of
getting back something. And that is the reason why our work is not
effective, why we are not valued and loved and why we lose our
customers.
We need to go beyond personal interests and do everything to exceed
the expectations of our customers if we want them to be loyal to us
and to our organisations.
It is noble to serve others without counting the cost. We need to
have the spirit of good will and respect towards others. We need to
seek every opportunity to serve others, because we can never tell
what the rewards of our service is going to be.
There is a story about a big stone that lay as an obstacle on a
roadside and proved a hazard to the travelers. Many tripped and fell
but nobody bothered to remove it or push it aside. One day a poor
shepherd boy saw the stone and decided to move it out of the way. As
he moved the stone, he saw a purse lying under the stone. On it was
written: "to the one who will remove this stone, this gold."
Becoming service-minded is not an occasional event. It should become
part of our personality. Our selfishness and unwillingness to serve
our customers should pain us. We should be ready to leave our
pleasures and comforts to make the lives of others better. We should
be ready to give up what we like to make others happy. This is real
service.
In Indian spirituality we speak of nishkamakarma: we do our duty
without expecting personal rewards and acclaims. We do our karma to
make the society better. The goal of our every activity is to make
this world a better place for everyone.
In order to serve freely we need to become contented with what we
have. When we are unhappy and are driven by a desire to possess more
and more we can never really give. When we are contented we
generously shower our gifts and talents. Rabindra Nath Tagore
reminds us "all that is not given is lost." Give more if we wish to
receive more.
Our company pays us to create customers. But our task is not just to
create customers but to delight them by offering services and
products beyond their expectations. When we are able to produce
delighted and loyal customers our service will become effective.
Our serving-nature is expressed in our relationships with others.
The reason for customer defection is our poor relationship skills.
We need to treat them with respect and keep in our minds their needs
and desires as priority. Every customer is our master and we are at
his service.
A true leader is a servant of his followers. He has occupied this
position to serve not to be served. Rendering help to others is the
function of his human living. Giving is part of our nature, we are
created to give and everything in this universe generously gives.
When we stop giving we go against the gravitational pull to give and
we can't stay long in such a state of selfishness.
Remember, while serving we not only serve others but we also serve
ourselves.
The more we make the lives of our customers, relations and friends
better the more meaningful and happy we make our own lives. Our jobs
give us money and authority, but it's our service that gives us
respect. People remember us not because of the jobs we do, not
because of the wealth we possess, not because of the power we exert
but because of the selfless services we render. We honour such
people. Giving is the highest level of living. Those who give are
remembered forever.
Serving others gives us a sense of meaning and purpose that nothing
else can bring. When we serve others with total commitment we are
becoming better persons. It gives us fulfillment and makes us free
of all stress and pains. When we give we live fuller lives.
Happiness is the fruit of possessing something. When we get a new
job, when we pass our exams, when we get more wealth, when we get
new friends we are happy. But joy comes when we give up something.
Joy is the fruit of selfless, dedicated service.
So serve with a smile, because when we give we receive more.
