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The latest invention in the world of customer care is live chat. It allows live conversation between an online platform and its visitors. Perhaps the highest selling factor of live chat is that it is instantaneous. It doesn’t require waiting for hours like in case of an email invoice and allows a person to multitask which isn’t possible in telephonic conversations.
The ease of sharing links, web addresses, and transferring chats have made communication through text more convenient than in any other way. Furthermore, live chat agents contribute heavily to sales. They solve doubts related to transactions, product inquiries, and delivery related questions, which otherwise would lead to a halt in completing the order. Live chats agents also play a pivotal role in converting leads to actual clients.
Live chat is highly cost-efficient and even small brands can install this feature. The cost of maintaining a toll-free number and running several phone lines is expensive and cumbersome. Make sure the lead generation companies that are conducting your business are capable and reliable because the way they treat your clients or potential customers reflects directly on you.
All transcripts of live chats are saved and can be shared with brands on email services. This helps the brands keep a track of what exchanges are happening between their clients and the agency that’s handling the chat outsource. The provision of availing a free trial of 15 days before committing to the service is offered by most of the lead generation companies.