The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
A
PROJECT REPORT ON
The Satisfaction Level of Financial Consultants of
HDFC STANDARD LIFE INSURANCE COMPANY LIMITED
UNDERTAKEN AT
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The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
INDEX
SL.
NO.
CONTENTS PAGE NO
1
EXECUTIVE SUMMARY 1
2
INTRODUCTION 4
3
COMPANY PROFILE 18
4
INTRODUCTION TO TOPIC 44
5
RESEARCH DESIGN 52
6
DATA ANALYSIS 55
FINDINGS 3
8
RECOMMENDATIONS 5
!
CONCLUSION
1"
#I#ILOGRAPHY !
11
ANNEXURE 81
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The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
EECUTI!E SUMMARY
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The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
EXECUTIVE SUMMARY
To"a#$s scena%io of insu%ance in"ust%# is &uch concent%atin' ove% anal#(in' the
satisfaction level of the financial consultants) *hich is ve%#
essential fo% the '%o*th of the co&+an#,
Title of the study: Satisfaction level of the Financial Consultants!.
At
O"#e$ti%es of Study:
? T$ %&'() &*+ ,$-+ $. ./0102/1- 2$0%'-&10&% /0 HDFC %&10(1,( -/.+ /0%',102+.
? T$ ./0( $'& &*+ 3+) 4$&/51&/$01- .12&$,% $. &*+ ./0102/1- 2$0%'-&10&%.
? T$ 4+1%',+ &*+ %1&/%.12&/$0 -+5+- $. &*+ ./0102/1- 2$0%'-&10&% &$61,(% &*+
%'77$,& $. &*+ %'7+,/$,% /0 12*/+5/08 &*+/, &1,8+&.
? T$ %&'() 19$'& &*+ &,1/0/08 10( 8'/(102+ 7,$5/(+( &$ &*+ ./0102/1- 2$0%'-&10&%.
? T$ %&'() &*+ %1&/%.12&/$0 -+5+- $. &*+ ./0102/1- 2$0%'-&10&% &$61,(% 2$4710).
Sco+e of the stu"#- T*+ %2$7+ $. %&'() /% -/4/&+( &$ #+-81'4 2/&).
Rese&'$h Methodolo(y:
)&t& Sou'$e:
T*+ (1&1 /% 2$--+2&+( &*,$'8*:
P%i&a%#- T*,$'8* %',5+) 4+&*$( 9) 7,+71,/08 ;'+%&/$001/,+
Secon"a%#- P147*-+&%< N+6% P17+,%< =$',01-%< 2$4710) ,+8/%&+,.
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The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
Sa&+le si(e- *++ S&,-les
Selection of the sa&+lin' ðo"- Co.%e.ie.$e s&,-li.(.
Data Anal#sis: D1&1 81&*+,+( .,$4 &*+ ;'+%&/$001/,+ 1,+ 101-)>+( '%/08 2$(/08
%*++& &19'-1&/$0 10( 7+,2+0&18+%. D1&1 2$--+2&+( /% (+7/2&+( &*,$'8* 7/+ 2*1,&%.
Fin"in's-
• !6? 1,+ %1&/%./+( 6/&* &*+ &,1/0/08 @ 8'/(102+ 7,$5/(+( 9) &*+ 2$4710).
• F/0102/1- C$0%'-&10&% 8+& %'77$,& /0 %+--/08 &*+ 7,$('2&% 6/&* 7,$4$&/$01-
12&/5/&/+%< &*/% 12& 1% 4$&/51&/$01- .12&$,.
Reco&&en"ations:
• C$4710) %*$'-( 2$0&/0'+ &$ 7,$5/(+ 1&&,12&/5+ /02+0&/5+% &$ ./0102/1-
2$0%'-&10&% +5+0 1.&+, $0+ )+1, 1% &*+) 8/5+ 4$,+ /47$,&102+ .$, /02+0&/5+%.
• C$4710) %*$'-( 8/5+ +A&,1 9+0+./& &$ /&% +../2/+0& A8+0&% 6*/2* 6/-- 4$&/51&+
&*+4 &$ 8+& 4$,+ 9'%/0+%% 10( 12*/+5+ &*+/, -1,8+, S1-+%.
LIMITATIONS-
? P,$=+2& /% -/4/&+( &$ F/0102/1- C$0%'-&10&% $. HDFC S&10(1,( L/.+
#+-81'4 2/&).
? T*+ %2$7+ $. &*+ %&'() /% ,+%&,/2&+( &$ &*+ &/4+ 2$0%&,1/0&.
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The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
INTRODUCTION
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The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
INTRO)UCTION TO INSURANCE
T*+ 9'%/0+%% $. /0%',102+ /% ,+-1&+( &$ &*+ 7,$&+2&/$0 $. &*+ +2$0$4/2 51-'+% $. &*+
1%%+&%. E5+,) 1%%+& *1% 1 51-'+ &*+ 1%%+& 6$'-( *15+ 9++0 2,+1&+( &*,$'8* &*+ +..$,&%
$. &*+ $60+,. T*+ 1%%+& /% 51-'19-+ &$ &*+ $60+, 9+21'%+ *+ +A7+2&% &$ 8+& %$4+
9+0+./& .,$4 /&. I0%',102+ /% 1 4+2*10/%4 &*1& *+-7% &$ ,+('2+ &*+ +..+2& $. %'2*
1(5+,%+ %/&'1&/$0.
Pu'-ose &.d Need of I.su'&.$e :
A%%+&% 1,+ /0%',+(B 9+21'%+ &*+) 1,+ -/3+-) &$ 9+ (+%&,$)+( &*,$'8* 122/(+0&1-
$22',,+02+% %'2* 7$%%/9-+ $22',,+02+% 1,+ 21--+( 7+,/-%. F/,+ .-$$(% 9,+13($60%<
-/8*&0/08< +1,&*;'13+%< +&2< 1,+ 7+,/-%. I. %'2* 7+,/-% 210 21'%+ (1418+ &$ &*+ 1%%+&< &*+
1%%+& /% +A7$%+( &$ &*1& ,/%3.
T*+ ,/%3 $0-) 4+10% &*1& &*+,+ /% 1 7$%%/9/-/&) $. -$%% $, (1418+. T*+ (1418+ 41) $,
41) 0$& *177+0. I0%',102+ /% ($0+ 181/0%& &*+ 2$0&/08+02) &*1& /& 41) *177+0. T*+,+
*1% &$ 9+ 10 '02+,&1/0&) 19$'& &*+ ,/%3. I0%',102+ /% ,+-+510& $0-) /. &*+,+ 1,+
'02+,&1/0&/+%. I0 &*+ 21%+ $. 1 *'410 9+/08< (+1&* /% 2+,&1/0< 9'& &*+ &/4+ $. (+1&* /%
'02+,&1/0. I0 &*+ 21%+ $. 1 7+,%$0 6*$ /% &+,4/01--) /--< &*+ &/4+ $. (+1&* /% 0$&
'02+,&1/0< &*$'8* 0$& +A12&-) 30$60.
I0%',102+ ($+% 0$& 7,$&+2& &*+ 1%%+&. I& ($+% 0$& 7,+5+0& /&% -$%% ('+ &$ &*+ 7+,/-. T*+
7+,/- 210 %$4+&/4+% 9+ 15$/(+(< &*,$'8* 9+&&+, %1.+&) 10( (1418+ 2$0&,$-
41018+4+0&. I0%',102+ $0-) &,/+% &$ ,+('2+ &*+ /4712& $. &*+ ,/%3 $0 &*+ $60+, $. &*+
1%%+& 10( &*$%+ 6*$ (+7+0( $0 &*1& 1%%+&. I& $0-) 2$47+0%1&+% &*+ -$%%+%C 10( &*1& &$$<
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The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
0$& .'--). O0-) +2$0$4/2 2$0%+;'+02+% 210 9+ /0%',+(. I. &*+ -$%% /% 0$& ./0102/1-<
/0%',102+ 41) 0$& 9+ 7$%%/9-+.
The /usi.ess of I.su'&.$e
T*+ 9'%/0+%% $. /0%',102+ /% &$:
1D #,/08 &$8+&*+, 7+,%$0% 6/&* 2$44$0 /0%',102+ /0&+,+%&% E%*1,/08 &*+ %14+ ,/%3%D<
2D C$--+2& &*+ %*1,+ $, 2$0&,/9'&/$0 E21--+( 7,+4/'4D .,$4 1-- $. &*+4< 10(
3D P1) $'& 2$47+0%1&/$0% E21--+( 2-1/4%D &$ &*$%+ 6*$ %'..+,.
I0 I0(/1< /0%',102+ 9'%/0+%% /% 2-1%%/./+( 7,/41,/-) 1% -/.+ 10( 0$0C-/.+ $, 8+0+,1-. L/.+
/0%',102+ /02-'(+% 1-- ,/%3% ,+-1&+( &$ &*+ -/5+% $. *'410 9+/08% 10( 8+0+,1- /0%',102+
2$5+,% &*+ ,+%&. G+0+,1- /0%',102+ *1% &*,++ 2-1%%/./21&/$0% /%B F/,+< M1,/0+ 10(
M/%2+--10+$'%. P+,%$01- 122/(+0& 10( %/230+%% /0%',102+< 6*/2* 1,+ ,+-1&+( &$ *'410
9+/08%< /% 2-1%%/./+( 1% F0$0C-/.+G /0 I0(/1< 9'& /% 2-1%%/./+( 1% F-/.+G< /0 410) $&*+,
2$'0&,/+%.
T*+ 9'%/0+%% $. /0%',102+ /% 0$&*/08 9'& $0+ $. %*1,/08. I& %7,+1(% -$%%+% $. 10
/0(/5/('1- $5+, &*+ 8,$'7 $. /0(/5/('1-% 6*$ 1,+ +A7$%+( &$ %/4/-1, ,/%3%. P+$7-+ 6*$
%'..+, -$%% 8+& ,+-/+. 9+21'%+ &*+/, -$%% /% 41(+ 8$$(. P+$7-+ 6*$ ($ 0$& %'..+, -$%%
1,+ ,+-/+5+( 9+21'%+ &*+) 6+,+ %71,+( &*+ -$%%.
I.su'&.$e "usi.ess is di%ided i.to fou' $l&sses:
1D L/.+ I0%',102+ #'%/0+%%.
2D F/,+ I0%',102+ #'%/0+%%.
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The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
3D M1,/0+ I0%',102+ #'%/0+%%.
4D M/%2+--10+$'% I0%',102+ #'%/0+%%.
Me&.i.( of Life I.su'&.$e /usi.ess:
L/.+ /0%',102+< $,/8/01--) 2$02+/5+( &$ 7,$&+2& 1 410H% .14/-) 6*+0 */% (+1&* -+.&
&*+4 6/&*$'& /02$4+< *1% (+5+-$7+( /0&$ 1 51,/+&) $. 7$-/2) 7-10%.
Me&.i.( of 0i'e I.su'&.$e /usi.ess:
F/,+ /0%',102+ '%'1--) /02-'(+% (1418+ .,$4 -/8*&0/08B $&*+, /0%',102+ 181/0%& &*+
+-+4+0&% /02-'(+% *1/-< &$,01($< .-$$(< 10( (,$'8*&.
Me&.i.( of M&'i.e I.su'&.$e /usi.ess:
M1,/0+ /0%',102+ 7,$&+2&% %*/77/08 2$4710/+% 181/0%& &*+ -$%% $. 1 %*/7 $, /&% 21,8$<
1% 6+-- 1% 410) $&*+, /&+4%< 10( %$C21--+( /0-10( 41,/0+ /0%',102+ 2$5+,% 1 51%&
4/%2+--10) $. /&+4%< /02-'(/08 &$',/%& 918818+< +A7,+%% 10( 71,2+-C7$%& 712318+%<
&,'23 21,8$+%< 8$$(% /0 &,10%/&< 10( +5+0 9,/(8+% 10( &'00+-%.
Me&.i.( of Mis$ell&.eous I.su'&.$e /usi.ess:
S7+2/1- 21%'1-&) .$,4% 1,+ /%%'+( &$ 2$5+, &*+ *1>1,(% $. %'((+0 +A7-$%/$0% .,$4
+;'/74+0& %'2* 1% %&+14 9$/-+,%< 2$47,+%%$,%< +-+2&,/2 4$&$,%< .-)6*++-%< 1/, &103%<
.',012+%< 10( +08/0+%. #$/-+, 10( 412*/0+,) /0%',102+ *1% %+5+,1- (/%&/02&/5+
.+1&',+%. A %'9%&10&/1- 7$,&/$0 $. &*+ 7,+4/'4 2$--+2&+( /% '%+( .$, /0%7+2&/$0 %+,5/2+%
,1&*+, &*10 -$%% 7,$&+2&/$0.
T*+ 9'%/0+%% $. /0%',102+ %&1,&+( 6/&* 41,/0+ 9'%/0+%%. T,1(+,%< 6*$ '%+( &$ 81&*+, /0
&*+ L-$)(G% C$..++ *$'%+ /0 L$0($0< 18,++( &$ %*1,+ &*+ -$%%+% &$ &*+/, 8$$(% 6*/-+
9+/08 21,,/+( 9) %*/7%. T*+ -$%%+% '%+( &$ $22', 9+21'%+ $. 7/,1&+% 6*$ ,$99+( $0 &*+
*/8* %+1% $, 9+21'%+ $. 91( 6+1&*+, %7$/-/08 &*+ 8$$(% $, %/03/08 &*+ %*/7. T*+ ./,%&
/0%',102+ 7$-/2) 61% /%%'+( /0 1583 /0 E08-10(. I0 I0(/1< /0%',102+ 9+810 /0 18".
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The Satisfaction Level of Financial Consultants of HDFC STANDARD
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T*+ 9'%/0+%% $. /0%',102+ /% &*+ 7,$&+2&/$0 $. +2$0$4/2 51-'+% $. 1%%+&%. E5+,) 1%%+&
/% +A7+2&+( &$ -1%& .$, 1 2+,&1/0 7+,/$( $. &/4+ (',/08 6*/2* /& 6/-- 7+,.$,4.
I0%',102+ /% 1 4+2*10/%4 &*1& *+-7% &$ ,+('2+ &*+ +..+2& $. %'2* 1(5+,%+ %/&'1&/$0.
I0%',102+ /% ,+-+510& $0-) /. &*+,+ 1,+ '02+,&1/0&/+%.
I0%',102+ /% 1 4+2*10/%4 &*1& *+-7% &$ ,+('2+ &*+ +..+2& $. %'2* 1(5+,%+ %/&'1&/$0.
I0%',102+ /% ,+-+510& $0-) /. &*+,+ 1,+ '02+,&1/0&/+%.L/.+ I0%',+,% &,10%12& -/.+
/0%',102+ 9'%/0+%%B &*+ ,+%& /% &,10%12&+( 9) G+0+,1- I0%',+,%. N$ 2$47$%/&+% 1,+
7+,4/&&+( 1% 7+, -16.
T*+ 9'%/0+%% $. I0%',102+ +%%+0&/1--) 4+10% (+.,1)/08 ,/%3% 1&&12*+( &$ 10) 12&/5/&)
$5+, &/4+ E/02-'(/08 -/.+D 10( %*1,/08 &*+ ,/%3% 9+&6++0 51,/$'% +0&/&/+%< 9$&* 7+,%$0%
10( $,810/>1&/$0%. I0%',102+ 2$4710/+% 1,+ /47$,&10& 7-1)+,% /0 ./0102/1- 41,3+&% 1%
&*+) 2$--+2& 10( /05+%& -1,8+ 14$'0&% $. 7,+4/'4.
I.su'&.$e -'odu$ts &'e ,ulti -u'-ose &.d offe' the follo1i.( "e.efits:
1. P,$&+2&/$0 &$ &*+ /05+%&$,%
2. A22'4'-1&+ %15/08%
3. C*100+-/%+ %15/08% /0&$ %+2&$,% 0++(/08 *'8+ -$08C&+,4 /05+%&4+0&%.
INSURANCE COMPANIES ,+2+/5+%< 6/&*$'& 4'2* (+.1'-&< 1 %&+1() 21%*
%&,+14 $. 7,+4/'4 $, 2$0&,/9'&/$0% &$ 7+0%/$0 7-10%. V1,/$'% 12&'1,) %&'(/+% 10(
4$(+-% +019-+ &*+4 &$ 7,+(/2&< ,+-1&/5+-) 122',1&+-)< &*+/, +A7+2&+( 21%* $'&.-$6%.
L/19/-/&/+% $. IC% 9+/08 -$08C&+,4 $, 2$0&/08+0& /0 01&',+< -/;'/(/&) /% +A2+--+0& 10(
&*+/, /05+%&4+0&% 1,+ 1-%$ -$08C&+,4 /0 01&',+. S/02+ &*+) $..+, 4$,+ &*10 &*+ ,+&',0
$0 %15/08% /0 &*+ %*17+ $. -/.+C2$5+, &$ &*+ /05+%&$,%< &*+ ,1&+ $. ,+&',0 8'1,10&++( /0
&*+/, /0%',102+ 7$-/2/+% /% ,+-1&/5+-) -$6. C$0%+;'+0&-)< &*+ 0++( &$ %++3 */8* ,1&+% $.
,+&',0% $0 &*+/, /05+%&4+0&% /% 1-%$ -$6. T*+ ,/%3C,+&',0 &,1(+ $.. /% *+15/-) &/-&+( /0
.15$, $. ,/%3. A% 1 2$49/0+( ,+%'-& $. 1-- &*/%< /05+%&4+0&% $. /0%',102+ 2$4710/+%
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The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
*15+ 9++0 -1,8+-) /0 9$0(% .-$1&+( 9) GOI< PSU%.1&/$0D A2&< 1!2
01&/$01-/>+( &*+ 8+0+,1- /0%',102+ 9'%/0+%% /0 I0(/1 6/&* +..+2& .,$4 1%&
J10'1,) 1!3.
• 1!!3:CM1-*$&,1 C$44/&&++< *+1(+( 9) .$,4+, ##I 8$5+,0$, R.N.M1-*$&,1<
%+& '7 &$ (,16 '7 1 9-'+ 7,/0& .$, /0%',102+ %+2&$, ,+.$,4%.
• 1!!4:CM1-*$&,1 C$44/&&++ ,+2$44+0(% ,+C+0&,) .$, 7,/51&+ 7-1)+,%<
1'&$0$4) &$ PSU /0%',+,%.
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The Satisfaction Level of Financial Consultants of HDFC STANDARD
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• 1!!:CI0%',102+ ,+8'-1&$, IRDA EI0%',102+ R+8'-1&$,) 10( D+5+-$74+0&
A'&*$,/&)D %+& '7.
• 2""":C IRDA %&1,&% 8/5/08 -/2+0%+% &$ 7,/51&+ /0%',+,%< HDFC S&10(1,( L/.+
10( ICICI P,'(+0&/1- ./,%& 7,/51&+ /0%',+,% &$ %+-- 1 7$-/2).
• 2""2:C #103% 6+,+ 1--$6+( &$ %+-- /0%',102+ 7-10% < 1% TPA% +0&+, &*+ %2+0+<
/0%',+,% %&1,& %+--/08 0$0C-/.+ 2-1/4% /0 &*+ 21%*-+%% 4$(+
.
I.su'&.$e Se$to' Refo',s:
I0 1!!3< M1-*$&,1 C$44/&&++ *+1(+( 9) .$,4+, F/0102+ S+2,+&1,) 10( R#I G$5+,0$,
R.N. M1-*$&,1 61% .$,4+( &$ +51-'1&+ &*+ I0(/10 /0%',102+ /0('%&,) 10( ,+2$44+0(
/&% .'&',+ (/,+2&/$0. T*+ M1-*$&,1 2$44/&&++ 61% %+& '7 6/&* &*+ $9=+2&/5+ $.
2$47-+4+0&/08 &*+ ,+.$,4% /0/&/1&+( /0 &*+ ./0102/1- %+2&$,. T*+ ,+.$,4% 6+,+ 1/4+(
1& K2,+1&/08 1 4$,+ +../2/+0& 10( 2$47+&/&/5+ ./0102/1- %)%&+4 %'/&19-+ .$, &*+
,+;'/,+4+0&% $. &*+ +2$0$4) 3++7/08 /0 4/0( &*+ %&,'2&',1- 2*108+% 2',,+0&-)
'0(+,61) 10( ,+2$80/>/08 &*1& /0%',102+ /% 10 /47$,&10& 71,& $. &*+ $5+,1-- ./0102/1-
%)%&+4 6*+,+ /& 61% 0+2+%%1,) &$ 1((,+%% &*+ 0++( .$, %/4/-1, ,+.$,4%K. I0 1!!4< &*+
2$44/&&++ %'94/&&+( &*+ ,+7$,& 10( %$4+ $. &*+ 3+) ,+2$44+0(1&/$0% /02-'(+
*4 St'u$tu'e:
• G$5+,04+0& %&13+ /0 &*+ /0%',102+ C$4710/+% &$ 9+ 9,$'8*& ($60 &$ 5"?.
• G$5+,04+0& %*$'-( &13+ $5+, &*+ *$-(/08% $. GIC 10( /&% %'9%/(/1,/+% %$ &*1&
&*+%+ %'9%/(/1,/+% 210 12& 1% /0(+7+0(+0& 2$,7$,1&/$0%.
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The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
• A-- &*+ /0%',102+ 2$4710/+% %*$'-( 9+ 8/5+0 8,+1&+, .,++($4 &$ $7+,1&+.
54 Co,-etitio.:
• P,/51&+ C$4710/+% 6/&* 1 4/0/4'4 71/( '7 217/&1- $. R%.190 %*$'-( 9+
1--$6+( &$ +0&+, &*+ /0('%&,).
• N$ C$4710) %*$'-( (+1- /0 9$&* L/.+ 10( G+0+,1- I0%',102+ &*,$'8* 1 %/08-+
+0&/&).
• F$,+/80 2$4710/+% 41) 9+ 1--$6+( &$ +0&+, &*+ /0('%&,) /0 2$--19$,1&/$0 6/&*
&*+ ($4+%&/2 2$4710/+%.
• P$%&1- L/.+ I0%',102+ %*$'-( 9+ 1--$6+( &$ $7+,1&+ /0 &*+ ,',1- 41,3+&.
• O0-) O0+ S&1&+ L+5+- L/.+ I0%',102+ C$4710) %*$'-( 9+ 1--$6+( &$ $7+,1&+
/0 +12* %&1&+.
64 Re(ul&to'y /ody:
• T*+ I0%',102+ A2& %*$'-( 9+ 2*108+(.
• A0 I0%',102+ R+8'-1&$,) 9$() %*$'-( 9+ %+& '7.
• C$0&,$--+, $. I0%',102+ EC',,+0&-) 1 71,& .,$4 &*+ F/0102+ M/0/%&,)D %*$'-( 9+
41(+ /0(+7+0(+0&.
74 I.%est,e.ts:
• M10(1&$,) I05+%&4+0&% $. LIC L/.+ F'0( /0 8$5+,04+0& %+2',/&/+% &$ 9+
,+('2+( .,$4 5? &$ 5"?
• GIC 10( /&% %'9%/(/1,/+% 1,+ 0$& &$ *$-( 4$,+ &*10 5? /0 10) 2$4710) ET*+,+
2',,+0& *$-(/08% &$ 9+ 9,$'8*& ($60 &$ &*/% -+5+- $5+, 1 7+,/$( $. &/4+D
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The Satisfaction Level of Financial Consultants of HDFC STANDARD
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84 Custo,e' Se'%i$e:
LIC %*$'-( 71) /0&+,+%& $0 (+-1)% /0 71)4+0&% 9+)$0( 3" (1)%. C$47'&+,/>1&/$0
$. $7+,1&/$0% 10( '7(1&/08 $. &+2*0$-$8) &$ 9+ 21,,/+( $'& /0 &*+ /0%',102+
/0('%&,) T*+ 2$44/&&++ +47*1%/>+( &*1& /0 $,(+, &$ /47,$5+ &*+ 2'%&$4+, %+,5/2+%
10( /02,+1%+ &*+ 2$5+,18+ $. &*+ /0%',102+ /0('%&,) %*$'-( 9+ $7+0+( '7 &$
2$47+&/&/$0. #'& 1& &*+ %14+ &/4+< &*+ 2$44/&&++ .+-& &*+ 0++( &$ +A+,2/%+ 21'&/$0
1% 10) .1/-',+ $0 &*+ 71,& $. 0+6 7-1)+,% 2$'-( ,'/0 &*+ 7'9-/2 2$0./(+02+ /0 &*+
/0('%&,). H+02+< /& 61% (+2/(+( &$ 1--$6 2$47+&/&/$0 /0 1 -/4/&+( 61) 9)
%&/7'-1&/08 &*+ 4/0/4'4 217/&1- ,+;'/,+4+0& $. R%.1"" 2,$,+%. T*+ 2$44/&&++ .+-&
&*+ 0++( &$ 7,$5/(+ 8,+1&+, 1'&$0$4) &$ /0%',102+ 2$4710/+% /0 $,(+, &$ /47,$5+
&*+/, 7+,.$,4102+ 10( +019-+ &*+4 &$ 12& 1% /0(+7+0(+0& 2$4710/+% 6/&*
+2$0$4/2 4$&/5+%. F$, &*/% 7',7$%+< /& *1( 7,$7$%+( %+&&/08 '7 10 /0(+7+0(+0&
,+8'-1&$,) 9$().
/&.9 &.d I.su'&.$e:
#102 1%%',102+ %)49$-/>+% &*+ 2$05+,8+02+ $. 9103/08 10( /0%',102+. T*+ &+,4 *1%
/&% $,/8/0% /0 F,102+ 10( /05$-5+% (/%&,/9'&/$0 $. /0%',102+ 7,$('2&% &*,$'8* 1 9103H%
9,102* 0+&6$,3. I*/-+ 9102 1%%',102+ *1% (+5+-$7+( /0&$ 1 &,+4+0($'% %'22+%% %&$,)
/0 E',$7+< /& /% 1 ,+-1&/5+-) 0+6 2$02+7& /0 A'%&,1-/1 10( A%/1.
M$%& 0+6 /0%',+,% *15+ +0&+,+( /0&$ 4+4$,10(1 $. '0(+,%&10(/08 6/&* 9103% &$ '%+
&*+/, 9,102*+% 1% $'&-+&% .$, 41,3+&/08 %&10(1,( 7,$('2&%. S&1&+ #103 $. I0(/1< V)%)1
#103 10( J@K #103 1-,+1() *1% =$/0& 5+0&',+% /0 -/.+ /0%',102+. V/=1)1 #103 10(
P'0=19 N1&/$01- #103 1,+ /0 &*+ 4/(%& $. ./01-/>/08 -/.+ 10( 0$0C-/.+ 5+0&',+%.
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The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
T*+ I0%',102+ A2& 1--$6% $0-) &*$%+ 2$4710/+% ,+8/%&+,+( '0(+, &*+ C$4710/+% A2&
&$ 9+2$4+ 2$,7$,1&+ 18+0&%. T*/% 8/5+% &*+ 0+6 8+0+,1&/$0 10( $-( 7,/51&+ %+2&$,
9103% 1 *+1( %&1,& $5+, P'9-/2 %+2&$, 9103%< 6*/2* 1,+ &+2*0/21--) 0$& +-/8/9-+ &$ %+--
,/%3 7,$('2&%.
IRDA< I#A @ R#I 1,+ /0 (/%2'%%/$0% &$ /,$0 $'& &*+ 51,/$'% /%%'+%< 1% 7'9-/2 %+2&$,
9103% 6/-- 7-1) 1 3+) ,$-+ /0 &*+ (/%&,/9'&/$0 $. 7,$('2&%.
M&'$h 5++6 Re%ie1:
T*+ I0%',102+ R+8'-1&$,) 10( D+5+-$74+0& A'&*$,/&) *1% %1/( &*1& 1 9103 2100$&
+0&+, /0&$ 1 ,+.+,,1- 1,,108+4+0& 6/&* 4$,+ &*10 $0+ -/.+ /0%',102+ 2$4710) $, 4$,+
&*10 $0+ 8+0+,1- /0%',102+ 2$4710). I0%',102+ 2$4710/+% 210 +0&+, /0&$ ,+.+,,1-
1,,108+4+0&% (/%7-1)/08 &*+ /0%',+,G% 7'9-/2/&) 41&+,/1- /0 &*+ 9,102* 7,+4/%+%.
A22$,(/08 &$ &*+ IRDA< &*+ 71,&/2/71&/$0 $. &*+ 9103G% 2'%&$4+,% /0 10) /0%',102+
%2*+4+ %*1-- 9+ 7',+-) $0 1 5$-'0&1,) 91%/% 10( &*/% .12& %*$'-( 177+1, 7,$4/0+0&-) /0
1-- 7'9-/2/&) 41&+,/1-% (/%&,/9'&+( 9) &*+ 9103 10( &*+ /0%',+,.
A22$,(/08 &$ -1&+%& IRDA 2/,2'-1,< &*+ &$&1- 71)$'& '0(+, &*+ ,+.+,,1- .++ *1% 9++0
2177+( 1% 1 7+,2+0&18+ $. &*+ 2/,2'-1,< &*+ &$&1- 71)$'& '0(+, &*+ ,+.+,,1- .++ *1% 9++0
2177+( 1% 1 7+,2+0&18+ $. &*+ &$&1- 7,+4/'4< 6*/2* 51,/+% .,$4 5.5? &$ 55?
(+7+0(/08 $0 &*+ +A&+0& $. &*+ 9'%/0+%% &*+ 2$4710) 8+0+,1&+% &*,$'8* &*+ ,+.+,,1-
1,,108+4+0&. IRDA *1% 91,,+( /0%',+,% .,$4 71)/08 10) ,+.+,,1- .++ .$, 10)
7,$4$&/$01- 21471/80. #+%/(+%< /0%',+,% 2100$& 71) 10) 2$44/%%/$0 $, $&*+,
,+4'0+,1&/$0 1-$08 6/&* &*+ ,+.+,,1- .++%.
M&'$h 5++7 Re%ie1:
IRDA *1% 100$'02+( 0+6 8'/(+-/0+% 7+,&1/0/08 &$ 71)4+0& $. 9,$3+,18+ &$ /0%',102+
9,$3+,% 21,,)/08 $0 (/,+2& /0%',102+ 9'%/0+%% /0 &*+ 2$'0&,). A% 7+, &*+ 0+6
8'/(+-/0+% $0 8+0+,1- /0%',102+ 2$0&,12&%< /0%',102+ 9,$3+,% 2100$& 2*1,8+ 9,$3+,18+
Babasabpatilfreepptmba.com Page 18
The Satisfaction Level of Financial Consultants of HDFC STANDARD
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$, 2$44/%%/$0 $0 &*+ 9'%/0+%% $. G$5+,04+0& 10( 7'9-/2 %+2&$, '0(+,&13/08%
EPSUG%D. #'%/0+%% .,$4 &*+%+ 2-1%%+% $. 2'%&$4+,% 6/-- 9+ 7-12+( (/,+2&-) 6/&* &*+
/0%',102+ 2$4710/+%< 6*+,+/0 &*+) 6/-- 2$0&/0'+ &$ +0=$) 1 ./5+ 7+, 2+0& (/%2$'0& $0
&*+ 91%/2 &1,/.. 177-/219-+.
T*+ 0$&/./21&/$0 6/-- 2$4+ /0&$ +..+2& .,$4 A7,/- 1< 2""3< 10( 177-/+% &$ 1-- 8+0+,1-
/0%',102+ 2$0&,12&%. T*+%+ 8'/(+-/0+% 6/-- 0$& 177-) &$ ,+/0%',102+ 9,$3/08 2$0&,12&%.
#,$3+,18+L2$44/%%/$0 /02-'(+% 10) ,$)1-&)< -/2+0%+ .++%< 1(4/0/%&,1&/$0 2*1,8+% $,
10) 2$47+0%1&/$0< 6*/2* 10) 18,++4+0& 9+&6++0 &*+ 71,&/+% 7,$5/(+ .$,
/0&+,4+(/1&/$0. IRDA *1% %$ .1, /%%'+( 9,$3/08 -/2+0%+% &$ 32 +0&/&/+% /0 &*+ 2$'0&,).
IRDA *1% -1/( $'& %&,/08+0& 0$,4% /02-'(/08 217 $0 +A7$%',+ /0 MF /05+%&4+0& 1%
6+-- 1% /05+%&4+0& /0 %&$23% 10( %*1,+% .$, 9$&* 7'9-/2 10( 7,/51&+ /0%',102+
2$4710/+% (+&1/-/08 &*+ 8'/(+-/0+% .$, /05+%&4+0&% /0 4'&'1- .'0(% EMF%D. A22$,(/08
&$ &*/% 2/,2'-1,< &*+ /05+%&4+0& /0 MF% 1& 10) 7$/0& $. &/4+ %*1-- 0$& +A2++( 5"? $.
/05+%&4+0& .1--/08 '0(+, &*+ F$&*+, &*10 177,$5+( /05+%&4+0&%G EOTAID 21&+8$,) .$,
9$&* -/.+ 10( 8+0+,1- /0%',102+ 2$4710/+%. IRDA *1% 1-%$ %&/7'-1&+( &*1& &*+ MF% /0
6*/2* &*+ /0%',+,% /05+%& %*$'-( 9+ ,+8/%&+,+( 6/&* &*+ SE#I. #+%/(+%< &*+ /0%',+,
%*$'-( 1-61)% +0%',+ &*1& &*+ /05+%&4+0&% /0 MF 1,+ (/5+,%/./+( 14$08 &*+ 7,$('2&%
$. (/..+,+0& 2$4710/+%.
T3E ISURANCE REGULATORY AN) )EVELOPMENT AUT3ORITY
R+.$,4% /0 &*+ /0%',102+ %+2&$, 6+,+ /0/&/1&+( 6/&* &*+ 71%%18+ $. &*+ IRDA 9/-- /0
P1,-/14+0& /0 D+2+49+, 1!!!. T*+ /0%',102+ R+8'-1&$,) A0( D+5+-$74+0& A'&*$,/&)
EIRDAD %/02+ /&% /02$,71&/$0 1% 1 %&1&'&$,) 9$() /0 A7,/- 2""" *1% .1%&/(/$'%-) &'23 &$
/&% %2*+('-+ $. .,14/08 ,+8'-1&/$0% 10( ,+8/%&+,/08 &*+ 7,/51&+ %+2&$, /0%',102+
2$4710/+%. T*+ $&*+, (+2/%/$0% &13+0 %/4'-&10+$'%-) &$ 7,$5/(+ &*+ %'77$,&/08
%)%&+4% &$ &*+ /0%',102+ %+2&$, 10( /0 71,&/2'-1, &*+ -/.+ /0%',102+ 2$4710/+% 6+,+ &*+
-1'02* $. &*+ IRDAG% $0-/0+ %+,5/2+ .$, /%%'+ 10( ,+0+61- $. -/2+0%+% &$ 18+0&%.
T*+ 177,$51- $. /0%&/&'&/$0% .$, /471,&/08 &,1/0/08 &$ 18+0&% *1% +0%',+( &*1& &*+
/0%',102+ 2$4710/+% 6$'-( *15+ &,1/0+( 6$,3.$,2+ $. /0%',102+ 18+0&% /0 7-12+ &$
%+-- &*+/, 7,$('2&%< 6*/2* 1,+ +A7+2&+( &$ 9+ /0&,$('2+( 9) +1,-) 0+A& )+1,. S/02+
Babasabpatilfreepptmba.com Page 1!
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
9+/08 %+& '7 1% 10 /0(+7+0(+0& %&1&'&$,) 9$() &*+ IRDA *1% 7'& /0 1 .,14+6$,3 $.
8-$91--) 2$471&/9-+ ,+8'-1&/$0%.
S.No Re(ist'&tio. No )&te of Re(ist'&tio. N&,e of the Co,-&.y
1 1"1 23.1".2""" HDFC S&10(1,( L/.+ I0%',102+ C$ L&(.
2 1"4 15.11.2""" M1A N+6 Y$,3 L/.+ I0%',102+ C$ L&(.
3 1"5 24.11.2""" ICICI P,'(+0&/1- L/.+ I0%',102+ C$ L&(.
4 1" 1"."1.2""1 O4 K$&13 M1*/0(,1 L/.+ I0%',102+ C$ L&(.
5 1"! 31."1.2""1 #/,-1 S'0 L/.+ I0%',102+ C$ L&(.
6 11" 12."2.2""1 TATA AIG L/.+ I0%',102+ C$ L&(.
111 3"."3.2""1 S#I L/.+ I0%',102+ C$ L&(.
8 114 "2."8.2""1 ING VYSYA L/.+ I0%',102+ C$ P5&. L&(.
! 116 "3."8.2""1 A--/10> #1=1= L/.+ I0%',102+ C$ P5&. L&(.
1" 11 "6."8.2""1 M+& L/.+ I0(/1 I0%',102+ C$ P5&. L&(.
COMPANY PROFILE
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The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
3)0C STAN)AR) LI0E INSURANCE
3ousi.( )e%elo-,e.t 0i.&.$i&l Co'-o'&tio. Ltd
I02$,7$,1&+( /0 1! 6/&* 1 %*1,+ 217/&1- $. R%. 1" 2,$,+%< HDFC *1% %/02+ +4+,8+(
1% &*+ -1,8+%& ,+%/(+0&/1- 4$,&818+ ./0102+ /0%&/&'&/$0 /0 &*+ 2$'0&,). T*+ 2$,7$,1&/$0
*1% *1( 1 %+,/+% $. %*1,+ /%%'+% ,1/%/08 /&% 217/&1- &$ R%. 11! 2,$,+%. T*+ 0+& 6$,&* $.
&*+ C$,7$,1&/$0 1% $0 M1,2* 31< 2""" %&$$( 1& R%. 2+ )$', 2*/-(G% 12*/+5+4+0&%. I+ 6/-- 7,$5/(+ %+2',/&) .$, )$', 2*/-(
10( 413+ &*$%+ %15/08% $0 )$', 9+*1-.< /0 )$', 19%+02+
E&sy ste-s to follo1:
• C*$$%+ &*+ 7,+4/'4 )$' 6/%* &$ /05+%&.
• C*$$%+ &*+ 14$'0& $. P,$&+2&/$0 ES'4 A%%',+(D )$' (+%/,+.
• C*$$%+ &*+ 1((/&/$01- 9+0+./& $7&/$0% )$' (+%/,+.
• C*$$%+ &*+ /05+%&4+0& .'0( $, .'0(% )$' (+%/,+.
Mo.ey /&$9 Pl&.:
Y$' *15+ 1-61)% 9+-/+5+( /0 -/5/08 -/.+ $0 )$', $60 &+,4%. S$ 6*) -+& &*+ 2*108/08
,+1-/&/+% $. +5+,)(1) -/.+ $5+,6*+-4 )$' 10( 413+ )$', 1%7/,1&/$0% &13+ 1 9123 %+1&P
Y$' 210 7-10 0$6 &$ +0%',+ &*1& )$' *15+ &*+ 0+2+%%1,) .'0(% &$ 4++& )$', .'&',+
./0102/1- 0++(%.
The 3)0C Mo.ey /&$9 Pl&. is & B2ith P'ofitC Pl&. th&t (i%es you:
A 7,$7$,&/$0 $. &*+ 91%/2 S'4 A%%',+( 1% 21%* -'47 %'4% 1& ,+8'-1, 5C)+1, /0&+,51-%
6/&*/0 &*+ 7$-/2) &+,4 E%++ &*+ &19-+ 8/5+0 9+-$6D J 10 /(+1- 61) &$ %+2',+ )$', -$08C
&+,4 1% 6+-- 1% %*$,&C&+,4 ./0102/1- 8$1-%. A -'47 %'4 71)4+0& $0 %',5/51- '7 &$
41&',/&) (1&+ V1-'19-+ 7,$&+2&/$0 &$ )$', .14/-) 9) 61) $. -'47 %'4 71)4+0& /0 21%+
$. )$', '0.$,&'01&+ (+1&* 6/&*/0 &*+ 7$-/2) &+,4. T*/% /% $5+, 10( 19$5+ 10) +1,-/+,
71)$'&% M13/08 &*+ ,/8*& 3/0( $. /05+%&4+0& 6/-- +019-+ )$' &$ 12*/+5+ )$',
$9=+2&/5+% J 9+ /& )$', /44+(/1&+ +A7+0%+% $, +-%+ %+2',/08 )$', .'&',+ ./0102/1-
Babasabpatilfreepptmba.com Page 41
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
0++(%. O', M$0+) #123 P-10 8/5+% )$' 1 6/(+ ,108+ $. &+,4% 10( 21%* 9+0+./&
%2*+('-+ &$ 2*$$%+ .,$4. A %'441,) $. K+) #+0+./&% /02-'(/08 &*+ 21%* -'47 %'4
71)4+0&%< +A7,+%%+( 1% 1 7+,2+0&18+ $. S'4 A%%',+( /% %*$60 9+-$6.
M&tu'ity V&lue:
O0 41&',/&) )$' ,+2+/5+ %',5/51- 9+0+./& ('+ 1& &*1& 7$/0& $. &/4+ 1-$08 6/&* 1&&12*/08
9$0'%+% .$, &*+ .'-- S'4 A%%',+( 21-2'-1&+( .$, &*+ .'-- &+,4. Y$' 210 +0%',+ )$',
./0102/1- /0(+7+0(+02+. A0( 9+ 19-+ &$ -/5+ -/.+ $0 )$', $60 &+,4%.
S&+7% &$ 9+ .$--$6+
• C*$$%+ &*+ 14$'0& $. &1,8+&+( %15/08% 10( 7$-/2) &+,4 '%/08 $', F/0102/1-
P-100/08 T$$-.
• C*$$%+ .,$4 10) $0+ $. &*+ 4 1((/&/$01- $7&/$01- 9+0+./&% 1% 7+, )$',
,+;'/,+4+0&.
• I$,3 $'& &*+ 7,+4/'4 71)19-+ 10( S'4 A%%',+( 6/&* $', F/0102/1-
C$0%'-&10&
G'ou- P'odu$ts:
One-stop shop for employee-benefit solutions
HDFC S&10(1,( L/.+ *1% &*+ 4$%& 2$47,+*+0%/5+ -/%& $. 7,$('2&% .$,
7,$8,+%%/5+ E47-$)+,% 6*$ 6/%* &$ 7,$5/(+ &*+ 9+%& 10( 4$%& /00$51&/5+ +47-$)++
Babasabpatilfreepptmba.com Page 42
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
9+0+./& %$-'&/$0% &$ &*+/, +47-$)++%. I+ $..+, (/..+,+0& 7,$('2&% .$, (/..+,+0& 0++(% $.
+47-$)+,% ,108/08 .,$4 &+,4 /0%',102+ 7-10% .$, 7',+ 7,$&+2&/$0 &$ 5$-'0&1,) 7-10%
%'2* 1% %'7+,100'1&/$0 10( -+15+ +021%*4+0&.
3)0C offe' the follo1i.( ('ou- -'odu$ts to thei' estee,ed $o'-o'&te $lie.ts:
• G,$'7 T+,4 I0%',102+ 6/&* R/(+,%
• G,$'7 T+,4 I0%',102+ 6/&* P,$./&CS*1,+
• G,$'7 U0/&CL/03+( P-10
0o' G'&tuity :
• F$, D+./0+( #+0+./& S'7+,100'1&/$0
• F$, D+./0+( C$0&,/9'&/$0 S'7+,100'1&/$0
GROUP TERM INSURANCE
I*1&+5+, &*+ 9'%/0+%% C /&G% &*+ 7+$7-+ 6*$ 413+ /& 1 %'22+%%. E5+,)9$() ,+;'/,+%
%$4+ &)7+ $. -/.+ /0%',102+< +%7+2/1--) 6*+0 $&*+,% (+7+0( $0 &*+4 ./0102/1--). T*+
G,$'7 T+,4 I0%',102+ 7-10 4++&% 7,+2/%+-) &*/% 0++( 10( %+,5+% 1% 10 /(+1- 61) .$,
Babasabpatilfreepptmba.com Page 43
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
2$4710/+% &$ ,+/0.$,2+ &*+/, 9$0( 6/&* &*+/, +47-$)++%. T*+ %$,& $. 0++(% )$'< 1% 10
+47-$)+, 4/8*& *15+ 210 9+: A0 +47-$)++ 9+0+./&:
• A 2$5+, .$, *$'%/08 -$10 $, 5+*/2-+ -$10 8/5+0 9) )$' &$ )$', +47-$)++%.
• A 2$5+, .$, .'&',+ %+,5/2+ 8,1&'/&) -/19/-/&) &$ 9+ &13+0 1-$08 6/&* &*+ HDFC
SL G,$'7 U0/& L/03+( P-10.
T*+ G,$'7 T+,4 I0%',102+ EGTID /% 1 2$%&C+..+2&/5+ 7-10 &*1& 1((,+%%+% &*+%+
0++(%. I0 A((/&/$0 )$' *15+ &*+ 2*$/2+ &$ $7& .$, 1 GTI 6/&* 10 +A7+,/+02+ (/%2$'0&
.+1&',+< 6*+,+/0 1 (/%2$'0& /% 8/5+0 $0 .'&',+ 7,+4/'4% /0 21%+ $. .15$,19-+ 2-1/4
+A7+,/+02+
The G'ou- Te', I.su'&.$e -l&. 1ill h&%e the follo1i.( st'u$tu'e:
• O0+ )+1, ,+0+619-+ &+,4 /0%',102+ 7-10
• O0+ 41%&+, 7$-/2) /%%'+( 2$5+,/08 1-- 4+49+,% $. &*+ 8,$'7
• S'4 1%%',+( /% 71)19-+ $0 (+1&* E+/&*+, ('+ &$ 01&',1- 21'%+% $, 122/(+0&%D
;ey fe&tu'es of the -l&.:
O', 7,$('2& *1% 9++0 (+%/80+( &$ $..+, /00$51&/5+ .+1&',+% 10( 1 */8* (+8,++ $.
C'%&$4/>1&/$0. T*+%+ 1,+
Co.%e.ie.t ,edi$&l -'o$edu'es:
T*+ 4+49+,% ($ 0$& 0++( &$ '0(+,8$ 10) 4+(/21- +A14/01&/$0 '7 &$ &*+ SF,++ C$5+,
L/4/&T. T*/% -/4/& /% (+7+0(10& '7$0 &*+ %'4 1%%',+( 10( &*+ %/>+ $. &*+ 8,$'7.
A1&'ds &.d A$$ol&des
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The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
M&'$h: 5++@
U.it Li.9ed S&%i.(s Pl&. To-s Mi.t /est TV Ads Su'%ey
T*+ U0/& L/03+( S15/08% P-10 1(5+,&/%+4+0& $. HDFC S&10(1,( L/.+< $0+ $. &*+
-+1(/08 P,/51&+ /0%',102+ 2$4710/+% /0 I0(/1< *1% &$77+( M/0&G% T$7 T+-+5/%/$0
A(5+,&/%+4+0& S',5+) 2$0('2&+(< .$, F+9,'1,) 2""8. HDFC S&10(1,( L/.+G% U0/&
L/03+( S15/08% P-10 A(5+,&/%+4+0& 61% ,103+( 4&* /0 &+,4% $. 1 2$49/0+( %2$,+ $.
1( 161,+0+%% 10( 9,10( ,+21-- 10( 3,( /0 &+,4% $. 1( (/180$%&/2 %2$,+% E-/3+19/-/&)<
+0=$)4+0&< 9+-/+519/-/&)< 10( C-1/4D. T*+ ,+%7$0(+0&% 6+,+ 9+&6++0 18 10( 4" )+1,%.
M/0&G% +A2-'%/5+ ,+7$,&< FN+6 5$/2+% /0 1 413+$5+,G $'&-/0+% &*+ %',5+) /0 (+&1/-.
0e"'u&'y: 5++@
)ee-&9 M S&t1&le9&' A1&'ded DIMPRO Gold St&.d&'d A1&'d 5++>
M, D++713 M S1&61-+31,< M1018/08 D/,+2&$, 10( CEO< HDFC S&10(1,( L/.+<
,+2+/5+( &*+ MIMPRO G$-( S&10(1,( A61,( 2"" /0 &*+ 9'%/0+%% 21&+8$,) 1& &*+ 18&*
100'1- M/47,$ A61,(% .'02&/$0. T*+ 161,( 2+-+9,1&+% +A2+--+02+ /0 /0(/5/('1-
7+,.$,4102+ 10( */8*-/8*&% &*+ ;'1-/&) 12*/+5+4+0&% $. +A&,1$,(/01,) /0(/5/('1-% /0
10 +,1 $. 8-$91- 2$47+&/&/$0 10( +A7+2&1&/$0%.
/0+ %1/( &*1& HDFC S&10(1,( L/.+ /%
$0+ $. &*+ ./,%& 7,/51&+ /0%',+,% &$ 9,+13 &*+ /2+ '%/08 &*+ /(+1 $. %+-. ,+%7+2& ESar
Utha Ke JiyoD /0%&+1( $. H(+1&*H &$ 2$05+) /&% 9,10( 7,$7$%/&/$0. T*/% 61% &*+0<
.$--$6+( 9) $&*+,% /02-'(/08 ICCI P,'(+0&/1-< &*'% 8/5/08 HDFC S&10(1,( L/.+ &*+
2,+(/& $. 9,/08/08 '7 $0+ %'2* 8-$,/$'% 1(5+,&/%/08 10( 41,3+&/08 4$4+0& /0 &*+ -1%&
6" )+1,%.
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Babasabpatilfreepptmba.com Page 46
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
Se-te,"e': 5++>
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The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
INTRODUCTION TO THE TOPIC
Babasabpatilfreepptmba.com Page 48
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
Meanin' of E&+lo#ee Satisfaction:
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Definition of E&+lo#ee Satisfaction
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The Satisfaction Level of Financial Consultants of HDFC STANDARD
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/h# Is E&+lo#ee Satisfaction So I&+o%tant2
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Babasabpatilfreepptmba.com Page 5"
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
Facto%s of E&+lo#ee Satisfaction :
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Babasabpatilfreepptmba.com Page 51
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
A-- &*+%+ .12&$,% 8,+1&-) /0.-'+02+ &*+ 6$,3+,% &$ -1,8+ +A&+0&%. T*+/, 7,+%+02+
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+47-$)++ /0(/%2/7-/0+.
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Babasabpatilfreepptmba.com Page 52
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
0i.&.$i&l $o.sult&.t
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Babasabpatilfreepptmba.com Page 53
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
T*+ ,+-+5102+ $. &*/% 3/0( $. 18+0& 2$0&/0'+% +5+0 &$(1) 1% 18+0&% 1,+ %$'8*& $,
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Babasabpatilfreepptmba.com Page 54
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
? T*+ IRDA 1-%$ 2$0('2&% +A14/01&/$0< 6*/2* +5+,) 210(/(1&+ 4'%&
71%%< 1% &$ 9+2$4+ 1 0i.&.$i&l Co.sult&.t.
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P147*-+&%< N+6% P17+,%< =$',01-< C$4710) ,+8/%&+,.
MEASUREMENT TEC3NIDUE:
S147-/08 M+&*$( : Convenience sa&+lin'
Babasabpatilfreepptmba.com Page 58
The Satisfaction Level of Financial Consultants of HDFC STANDARD
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S147-+ %/>+ : 566
S147-/08 T+2*0/;'+ : Pe%sonal Inte%vie*
S147-/08 U0/& : Financial Consultant
A,+1 : 3el'au&
D',1&/$0 : 57
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LIMITATIONS-
? P,$=+2& /% -/4/&+( &$ F/0102/1- C$0%'-&10&% $. HDFC S&10(1,( L/.+
#+-81'4 2/&).
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Babasabpatilfreepptmba.com Page 5!
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
0INANCIAL CONSULTANTS PRO0ILE:
Babasabpatilfreepptmba.com Page 6"
A#e
53 53.0 53.0 53.0
31 31.0 31.0 84.0
12 12.0 12.0 !.0
4 4.0 4.0 100.0
100 100.0 100.0
20 - 30
30 - 40
40 - 50
50 - !0
"otal
#ali$
%re&uency 'ercent #ali$ 'ercent
(umulati)e
'ercent
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
*ge
4.0+
12.0+
31.0+
53.0+
50 - !0
40 - 50
30 - 40
20 - 30
Inte%+%etation - T*+ 19$5+ 7/+ 2*1,& 8/5+% &*+ 9,+13'7 $. ./0102/1- 2$0%'-&10&%
EFCG%D -)/08 9+&6++0 (/..+,+0& 18+ 8,$'7% $. 6*/2* /& /% 9+/08 $9%+,5+( &*1&
41A/4'4 7+,2+0&18+ $. FCG% -/+ 9+&6++0 &*+ 18+ 2" C3".
Babasabpatilfreepptmba.com Page 61
Sex
,0 ,0.0 ,0.0 ,0.0
30 30.0 30.0 100.0
100 100.0 100.0
-ale
%emale
"otal
#ali$
%re&uency 'ercent #ali$ 'ercent
(umulati)e
'ercent
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
.e/
30.0+
,0.0+
%emale
-ale
Inte%+%etation- F,$4 &*+ 19$5+ 7/+ 2*1,& /& 210 9+ $9%+,5+( &*1& &*+ 41=$, 7$,&/$0
$. FCG% /% 9+/08 ($4/01&+( 9) 41-+ %/02+ &*+ 6$,3 /05$-5+% -$& $. &,15+-.
Babasabpatilfreepptmba.com Page 62
Martial Status
48 48.0 48.0 48.0
52 52.0 52.0 100.0
100 100.0 100.0
-arrie$
0nmarrie$
"otal
#ali$
%re&uency 'ercent #ali$ 'ercent
(umulati)e
'ercent
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
-artial .tatus
52.0+
48.0+
0nmarrie$
-arrie$
Inte%+%etation: F,$4 &*+ 19$5+ 7/+ 2*1,& /& /% 9+/08 $9%+,5+( &*1& 1 41=$, 71,& $.
FCG% /% 14$08 &*+ '041,,/+( 7+,%$01-%.
Babasabpatilfreepptmba.com Page 63
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
!ducation &uali$ication
, ,.0 ,.0 ,.0
24 24.0 24.0 31.0
34 34.0 34.0 !5.0
15 15.0 15.0 80.0
20 20.0 20.0 100.0
100 100.0 100.0
..1(
12th
2ra$uate
'ost 2ra$uate
Others
"otal
#ali$
%re&uency 'ercent #ali$ 'ercent
(umulati)e
'ercent
3$ucation 4ualification
20.0+
15.0+
34.0+
24.0+
,.0+
Others
'ost 2ra$uate
2ra$uate
12th
..1(
Inte%+%etation- A22$,(/08 &$ &*+ 7/+ 2*1,& 4$%& $. &*+ FCG% 1,+ G,1('1&+ @ 24? $.
&*+4 1,+ 12
&*
71%% @ 2"? $. &*+4 9+-$08 &$ $&*+, ;'1-/./21&/$0< 15? $. &*+ FCG% 1,+
7$%& 8,1('1&+ @ ? $. FCG% 1,+ 1"&* 71%%.
Babasabpatilfreepptmba.com Page 64
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
!mployed
81 81.0 81.0 81.0
1 1.0 1.0 100.0
100 100.0 100.0
'art "ime
%ull "Ime
"otal
#ali$
%re&uency 'ercent #ali$ 'ercent
(umulati)e
'ercent
3mploye$
1.0+
81.0+
%ull "Ime
'art "ime
Inte%+%etation- F,$4 &*+ 19$5+ 7/+ 2*1,& /& /% $9%+,5+( &*1& $'& $. 1"" ,+%7$0(+0&%
81? $. ./0102/1- 2$0%'-&10&% 1,+ 6$,3/08 .$, 71,& &/4+ 1% &$ +1,0 4$,+.
Babasabpatilfreepptmba.com Page 65
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
Since ho' many years you ha(e been 'orkin# as inancial Consultant $or )DC
S*+C.
24 24.0 24.0 24.0
43 43.0 43.0 !,.0
25 25.0 25.0 2.0
8 8.0 8.0 100.0
100 100.0 100.0
!months 5 abo)e
1year -- 3year
3year--4year
4year 5 abo)e
"otal
#ali$
%re&uency 'ercent #ali$ 'ercent
(umulati)e
'ercent
.ince ho6 many years you ha)e been 6orking as %( for 78%( .1I(
8.0+
25.0+
43.0+
24.0+
4year 5 abo)e
3year--4year
1year -- 3year
!months 5 abo)e
Inte%+%etation- I& %++4% &*1& 4$%& $. &*+ FCG% 1,+ 6$,3/08 .,$4 3 )+1,% 10( 9+-$6
.$--$6+( 9) &*$%+ 6$,3/08 9+-$6 4 )+1,%.
Babasabpatilfreepptmba.com Page 66
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
,hat made you to choose career in )DC-
10 10.0 10.0 10.0
3 3.0 3.0 4.0
20 20.0 20.0 !.0
1! 1!.0 1!.0 85.0
15 15.0 15.0 100.0
100 100.0 100.0
9ran$ :ame
Incenti)es
Opportunities
2ro6th
Others
"otal
#ali$
%re&uency 'ercent #ali$ 'ercent
(umulati)e
'ercent
;hat ma$e you to choose career in 78%(<
15.0+
1!.0+
20.0+
3.0+
10.0+
Others
2ro6th
Opportunities
Incenti)es
9ran$ :ame
Inte%+%etation: I& /% 9+/08 $9%+,5+( &*1& 3!? $. &*+ &$&1- FCG% =$/0 HDFC 9+21'%+
$. &*+ 1&&,12&/5+ /02+0&/5+% $..+,+( 9) &*+ 2$4710) .$--$6+( 9) &*+ +A2/&/08
$77$,&'0/&/+% &*+) 8+& 9) HDFC.
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The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
Are you happy 'ith the trainin# and #uidance that is bein# pro(ided by
the company -
! !.0 !.0 !.0
4 4.0 4.0 100.0
100 100.0 100.0
=es
"otal
#ali$
%re&uency 'ercent #ali$ 'ercent
(umulati)e
'ercent
*re you happy 6ith the training 5 gui$ance that is pro)i$e$ by company<
4.0+
!.0+
=es
Inte%+%etation- 4? FCG% %1) &*1& &*+) 1,+ 0$& *177) 6/&* &*+ &,1/0/08 @ 8'/(102+
9+21'%+ -108'18+ 9+2$4+% 1 7,$9-+4 @ !6 ?FCG% 1,+ *177) 6/&* &,1/0/08 @
8'/(102+ 7,$5/(+( 9) &*+ 2$4710).
Babasabpatilfreepptmba.com Page 68
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
)o' do you rate the satis$action le(el 'ith respect to trainin# and #uidance #i(en
by the company -
15 15.0 15.0 15.0
,3 ,3.0 ,3.0 88.0
.0 .0 ,.0
3 3.0 3.0 100.0
100 100.0 100.0
7ighly .tatisfie$
.atisfie$
:either>r
8issatisfie$
"otal
#ali$
%re&uency 'ercent #ali$ 'ercent
(umulati)e
'ercent
?ate the satisfaction le)el 6ith respect to training 5 gui$ance.
3.0+
.0+
,3.0+
15.0+
8issatisf ie$
:either>r
.atisfie$
7ighly .tatisfie$
Inte%+%etation- 88? $. &*+4 1,+ %1&/%./+( 6/&* &,1/0/08 @ 8'/(102+ &*1& /% 9+/08
7,$5/(+(< 3? $. &*+4 1,+ (/%%1&/%./+( 6/&* ,+%7+2& &$ &,1/0/08 @ 8'/(102+.
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The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
Do superiors pro(ide their assistance . support in achie(in# tar#et-
! !.0 !.0 !.0
4 4.0 4.0 100.0
100 100.0 100.0
=es
"otal
#ali$
%re&uency 'ercent #ali$ 'ercent
(umulati)e
'ercent
8o superiors pro)i$e their assistance 5 support in achie)ing target<
4.0+
!.0+
=es
Inte%+%etation- M$%& $. %'7+,/$,% +A&+0( &*+/, 1%%/%&102+ .$, 12*/+5/08 &*+ &1,8+& .
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The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
/our job satis$action le(el to'ards the company -
4 4.0 4.0 4.0
82 82.0 82.0 8!.0
11 11.0 11.0 ,.0
2 2.0 2.0 .0
1 1.0 1.0 100.0
100 100.0 100.0
7ighly .atisfie$
.atisfie$
*)erage
8isatisfie$
7ighly 8issatisfie$
"otal
#ali$
%re&uency 'ercent #ali$ 'ercent
(umulati)e
'ercent
=our @ob satisfaction le)el to6ar$s the company <
1.0+
2.0+
11.0+
82.0+
4.0+
7ighly 8issatisf ie$
8isatisf ie$
*)erage
.atisf ie$
7ighly .atisf ie$
Inte%+%etation: F,$4 &*+ 19$5+ 7/+ 2*1,& /& /% $9%+,5+( &*1& 82? $. &*+ F2G% 1,+
%1&/%./+( 6/&* &*+/, =$9 /0 &*+ 2$4710)< 4? $. &*+ FCG% 1,+ */8*-) %1&/%./+(r
*gree
7i ghl y *2?33
Inte%+%etation- F,$4 &*+ 19$5+ 7/+ 2*1,& /& /% $9%+,5+( &*1& $'& $. 1"" ,+%7$0(+0&%<
8? FCG% %1) &*1& 7,$4$&/$01- 12&/5/&/+% *+-7 &*+4 &$ %+-- &*+/, 7,$('2&%<
Per$ormance o$ company1s a(ailable product in terms o$ sales.
2 2.0 2.0 2.0
48 48.0 48.0 50.0
45 45.0 45.0 5.0
3 3.0 3.0 8.0
2 2.0 2.0 100.0
100 100.0 100.0
#ery 2oo$
2oo$
*)erage
9a$
#ery 9a$
"otal
#ali$
%re&uency 'ercent #ali$ 'ercent
(umulati)e
'ercent
Babasabpatilfreepptmba.com Page 5
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
'erformance of companyBs a)ailable pro$uct in terms of sales.
2.0+
3.0+
45.0+
48.0+
2.0+
#ery 9a$
9a$
*)erage
2oo$
#ery 2oo$
Inte%+%etation: F,$4 &*+ 19$5+ 7/+ 2*1,& /& /% $9%+,5+( &*1&< 48? FCG% %1) &*1&
7+,.$,4102+ $. 2$4710)G% /% 8$$( /0 &+,4% $. %1-+%< 45? FCG% %1) &*1& 7+,.$,4102+
$. 2$4710/+% /% 15+,18+< 3? FCG% %1) &*1& 7+,.$,4102+ $. 2$4710/+% /% 91( 10( 2?
FCG% %1) &*1& 2$4710/+% 7+,.$,4102+ /% 5+,) 8$$( .
Are you satis$ied 'ith the commission structure #i(en by the company-
14 14.0 14.0 14.0
5, 5,.0 5,.0 ,1.0
22 22.0 22.0 3.0
! !.0 !.0 .0
1 1.0 1.0 100.0
100 100.0 100.0
7ighly .atisfie$
.atisfie$
*)erage
8issatisfie$
7ighly 8issatisfie$
"otal
#ali$
%re&uency 'ercent #ali$ 'ercent
(umulati)e
'ercent
Babasabpatilfreepptmba.com Page 6
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
*re you satisfie$ 6ith the commission structure gi)en by company.
1.0+
!.0+
22.0+
5,.0+
14.0+
7ighly 8issatisf ie$
8issatisf ie$
*) erage
.atisf ie$
7ighly .atisf ie$
Inte%+%etation- .,$4 &*+ 19$5+ 2*1,& 6+ 210 %1) &*1& 5? $. &*+4 1,+ %1&/%./+( 6/&*
&*+ 2$44/%%/$0 %&,'2&',+ $..+,+( 9) HDFC 10( ? 1,+ (/%%1&/%./+( 6/&* 2$44/%%/$0
%&,'2&',+.
Do you 'ish to continue 'ith )DC standard li$e insurance-
1 1.0 1.0 1.0
.0 .0 100.0
100 100.0 100.0
=es
"otal
#ali$
%re&uency 'ercent #ali$ 'ercent
(umulati)e
'ercent
Babasabpatilfreepptmba.com Page
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
8o you 6ish to continue 6ith 78%( stan$ar$ life insurance<
.0+
1.0+
=es
Inte%+%etation- F,$4 &*+ 19$5+ 7/+ 2*1,& /& /% $9%+,5+( &*1& $'& $. 1"" ,+%7$0(+0&%<
!1? FCG% %1) &*1& &*+) 6$'-( -/3+ &$ 2$0&/0'+ 6/&* &*+ 2$4710) HDFC 10( !? FCG%
%1) &*1& &*+) 6$'-(0G& -/3+ &$ (/%2$0&/0'+ 6/&* &*+ 2$4710).
Babasabpatilfreepptmba.com Page 8
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
FINDIN4S
0IN)INGS:
* A22$,(/08 &$ %',5+) 4$%& $. &*+ F/0102/1- C$0%'-&10&% EFCT%D 1,+ 6$,3/08 %/02+
1C 3 )+1,%.
Babasabpatilfreepptmba.com Page !
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
5 I02+0&/5+ /% &*+ 41=$, .12&$, 6*/2* 413+% &*+ ./0102/1- 2$0%'-&10& &$ 2*$$%+ 21,++,
/0 HDFC.
6 !6? 1,+ %1&/%./+( 6/&* &*+ &,1/0/08 @ 8'/(102+ 7,$5/(+( 9) &*+ 2$4710).
7 F/0102/1- C$0%'-&10&% 8+& %'77$,& /0 %+--/08 &*+ 7,$('2&% 6/&* 7,$4$&/$01- 12&/5/&/+%<
&*/% 12&% 1% 4$&/51&/$01- .12&$,.
8 5? $. &*+ FCG% 1,+ %1&/%./+( 6/&* &*+ 2$44/%%/$0 %&,'2&',+.
Babasabpatilfreepptmba.com Page 8"
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
RECOMMENDATIONS
RECOMMEN)ATIONS:
Babasabpatilfreepptmba.com Page 81
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
• C$4710) %*$'-( 2$0&/0'+ &$ 7,$5/(+ 1&&,12&/5+ /02+0&/5+% &$ ./0102/1-
2$0%'-&10&% +5+0 1.&+, $0+ )+1, 1% &*+) 8/5+ 4$,+ /47$,&102+ .$, /02+0&/5+%.
• C$4710) %*$'-( 8/5+ +A&,1 9+0+./& &$ /&% +../2/+0& A8+0&% 6*/2* 6/-- 4$&/51&+
&*+4 &$ 8+& 4$,+ 9'%/0+%% 10( 12*/+5+ &*+/, -1,8+, S1-+%.
• T*+ &1,8+& 8/5+0 &$ &*+ FCG% %*$'-( 9+ ,+1-/%&/2< S$ &*1& /& ($+% 0$& (+4$&/51&+
&*+4.
• T*+ 7,$2+(',+ $. 8+&&/08 /0%',102+ 7$-/2) /% *+2&/2 10( &/4+ 2$0%'4/08< 6*/2*
%*$'-( 9+ %/47-/./+( %$ &*1& &*+ FCG% 6$,3 4$,+ +../2/+0&-).
Babasabpatilfreepptmba.com Page 82
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
CONCLUSION
Babasabpatilfreepptmba.com Page 83
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
Babasabpatilfreepptmba.com Page 84
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
CONCULSION :
HDFC S&10(1,( L/.+ I0%',102+ /% $0+ $. &*+ 7,/51&+ -/.+ /0%',102+ 2$4710) /0
I0(/10 /0%',102+ /0('%&,). T*+,+ /% &,1/0/08 10( 8'/(102+ &$ ./0102/1- 2$0%'-&10&% &$
+A7-1/0 19$'& &*+ 7,$('2&%.. S'7+,/$,% &13+ 3++0 /0&+,+%& /0 7,$5/(/08 1%%/%&102+ 10(
%'77$,& &$ &*+/, %'9 $,(/01&+% &$ 12*/+5+ &*+/, 19$5+ %1/( &1,8+&.
I*+0+5+, 2$4710) -1'02*+% 1 0+6 7,$('2&< 2$4710) 2$0('2&% %$4+
.'02&/$0% $, &,1/0/08 7,$8,14 &$ +('21&+ &*+/, ./0102/1- 2$0%'-&10&%< 6*/2* +0%',+%
(/,+2& /0&+,12&/$0 6/&* +A/%&/08 2$%&'4+,%. T*+,+ /% 1 FNE/ A4ENT DAY$ &$
9$$%& &*+ 0+6 18+0&% /0 &*+/, 6$,3.
Babasabpatilfreepptmba.com Page 85
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
3I3LIO4RAPHY
Babasabpatilfreepptmba.com Page 86
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
/I/LIOGRAP3Y
2e"site:
666.*(.2%&(-/.+.2$4
666./,(1.2$4
)o$u,e.ts: P147*-+&% $. (/..+,+0& 7,$('2&% $. HDFC<
A %147-+ $. ;'+%&/$001/,+ 6*/2* /% %',5+)+(
/oo9s: H'410 R+%$',2+ D+5+-$74+0& 9) S'991 R1$<
M1,3+&/08 ,+%+1,2* 9) T'-- @ H163/0%
Babasabpatilfreepptmba.com Page 8
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
ANNEURE
Babasabpatilfreepptmba.com Page 88
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
D+1, S/, L M1(14
0INANCIAL CONSULTANTS PRO0ILE
N14+ : ...................................... .......... . C$0&12&
N$:......................................
A((,+%%: ..UUUUUUUUUUUUUUU. A8+ : UUUU.
UUUUUUUUUUUUUU.
S+A: M1-+ E D F+41-+ E D M1,/&1- S&1&'%: M1,,/+( E D U041,,/+( E D
E('21&/$0 M'1-/./21&/$0: 1D SSLC E D 9D 12
&* E D
2D G,1('1&+ E D
(D P$%& G,1('1&+ E D +D O&*+,% E D
E47-$)+ 1D P1,& &/4+ E D 9D F'-- &/4+ E D
1 S/02+ *$6 410) )+1,% )$' *15+ 9++0 6$,3/08 1% F/0102/1- C$0%'-&10& .$,
HDFC %&10(1,( -/.+ I0%',102+.
1D 64$0&*% @ 9+-$6 E D 9D 1 )+1, CC 3 )+1, E D
2D 3)+1, CC 4 )+1, E D (D 4)+1, CC 19$5+ E D
2 I*1& 41(+ )$' &$ 2*$$%+ 21,++, /0 HDFCP
1D #,10( 014+ E D 9D I02+0&/5+% E D
2D O77$,&'0/&/+% E D (D G,$6&* E D
+D O&*+,% UUUUUUUUUUUUU..
3 A,+ )$' *177) 6/&* &*+ &,1/0/08 10( 8'/(102+ &*1& /% 9+/08 7,$5/(+( 9) &*+
C$4710)P
1D Y+% E D 9D N$ E D
4 H$6 ($ )$' ,1&+ &*+ %1&/%.12&/$0 -+5+- 6/&* ,+%7+2& &$ &,1/0/08 10( 8'/(102+ 8/5+0
9) &*+ 2$4710)P
1D H/8*-) %1&/%./+( E D 9D S1&/%./+( E D 2D N+/&*+,VN$, E D
(D D/%%1&/%./+( E D +D H/8*-) (/%%1&/%./+( E D
Babasabpatilfreepptmba.com Page 8!
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
5 D$ )$' &*/03 )$', %'7+,/$,% 7,$5/(+ &*+/, 1%%/%&102+ 10( %'77$,& /0 12*/+5/08
)$', ,+;'/,+( &1,8+&P
1D Y+% E D 9D N$ E D
6 Y$', =$9 %1&/%.12&/$0 -+5+- &$61,(% &*+ 2$4710)P
1D H/8*-) %1&/%./+( E D 9D S1&/%./+( E D 2D A5+,18+ E D
(D D/%%1&/%./+( E D +D H/8*-) (/%%1&/%./+( E D
I*/2* 7,$('2&% ($ )$' .++-< %+-- +1%/-) /0 &*+ 41,3+&P
1D P,$&+2&/$0 7-10 E D 9D I05+%&4+0& 7-10E D 2D P+0%/$0 7-10 E D
(D S15/08 7-10 E D +D U0/& -/03+( 7-10 E D
8 I*1& (/../2'-&/+% 1,/%+ /0 %+--/08 $', 7,$('2&%P
1D #,10( /418+ E D 9D P,/2+ ,108+ E D 2D P1%& ,+2$,(% E D
(D R+&',0% E D +D S+2',/&) E D
! D$ &*+ 7,$4$&/$01- 12&/5/&/+% *+-7 &*+ ./0102/1- 2$0%'-&10&% &$ %+-- &*+ 7,$('2&%
. +1%/-) /0 &*+ 41,3+&.
1D H/8*-) A8,++ E D 9D A8,++ E D 2D N+/&*+,LN$, E D
(D D/%18,++ E D +D H/8*-) D/%18,++ E D
1" H$6 ($ )$' ,1&+ &*+ 7+,.$,4102+ $. 2$4710/+%G 151/-19-+ 7,$('2& /0 &+,4% $.
%1-+%P
1D V+,) 8$$( E D 9D G$$( E D 2D A5+,18+ E D (D #1( E D +D V+,) 91( E D
11 A,+ )$' %1&/%./+( 6/&* &*+ 2$44/%%/$0 %&,'2&',+ 8/5+0 9) &*+ 2$4710)P
1D H/8*-) %1&/%./+( E D 9D S1&/%./+( E D 2D A5+,18+ E D
(D D/%%1&/%./+( E D +D H/8*-) (/%%1&/%./+( E D
12. D$ )$' 6/%* &$ 2$0&/0'+ 6/&* HDFC %&10(1,( -/.+ /0%',102+P
1D Y+% E D 9D N$ E D
13. I*1& ,+2$44+0(1&/$0% 6$'-( )$' -/3+ &$ 8/5+ '% /0 $,(+, &$ /47,$5+ '7$0
&*+ P+,.$,4102+P
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doc_303293088.doc
LIFE INSURANCE COMPANY LIMITED
A
PROJECT REPORT ON
The Satisfaction Level of Financial Consultants of
HDFC STANDARD LIFE INSURANCE COMPANY LIMITED
UNDERTAKEN AT
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The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
INDEX
SL.
NO.
CONTENTS PAGE NO
1
EXECUTIVE SUMMARY 1
2
INTRODUCTION 4
3
COMPANY PROFILE 18
4
INTRODUCTION TO TOPIC 44
5
RESEARCH DESIGN 52
6
DATA ANALYSIS 55
FINDINGS 3
8
RECOMMENDATIONS 5
!
CONCLUSION
1"
#I#ILOGRAPHY !
11
ANNEXURE 81
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The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
EECUTI!E SUMMARY
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The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
EXECUTIVE SUMMARY
To"a#$s scena%io of insu%ance in"ust%# is &uch concent%atin' ove% anal#(in' the
satisfaction level of the financial consultants) *hich is ve%#
essential fo% the '%o*th of the co&+an#,
Title of the study: Satisfaction level of the Financial Consultants!.
At
O"#e$ti%es of Study:
? T$ %&'() &*+ ,$-+ $. ./0102/1- 2$0%'-&10&% /0 HDFC %&10(1,( -/.+ /0%',102+.
? T$ ./0( $'& &*+ 3+) 4$&/51&/$01- .12&$,% $. &*+ ./0102/1- 2$0%'-&10&%.
? T$ 4+1%',+ &*+ %1&/%.12&/$0 -+5+- $. &*+ ./0102/1- 2$0%'-&10&% &$61,(% &*+
%'77$,& $. &*+ %'7+,/$,% /0 12*/+5/08 &*+/, &1,8+&.
? T$ %&'() 19$'& &*+ &,1/0/08 10( 8'/(102+ 7,$5/(+( &$ &*+ ./0102/1- 2$0%'-&10&%.
? T$ %&'() &*+ %1&/%.12&/$0 -+5+- $. &*+ ./0102/1- 2$0%'-&10&% &$61,(% 2$4710).
Sco+e of the stu"#- T*+ %2$7+ $. %&'() /% -/4/&+( &$ #+-81'4 2/&).
Rese&'$h Methodolo(y:
)&t& Sou'$e:
T*+ (1&1 /% 2$--+2&+( &*,$'8*:
P%i&a%#- T*,$'8* %',5+) 4+&*$( 9) 7,+71,/08 ;'+%&/$001/,+
Secon"a%#- P147*-+&%< N+6% P17+,%< =$',01-%< 2$4710) ,+8/%&+,.
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The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
Sa&+le si(e- *++ S&,-les
Selection of the sa&+lin' ðo"- Co.%e.ie.$e s&,-li.(.
Data Anal#sis: D1&1 81&*+,+( .,$4 &*+ ;'+%&/$001/,+ 1,+ 101-)>+( '%/08 2$(/08
%*++& &19'-1&/$0 10( 7+,2+0&18+%. D1&1 2$--+2&+( /% (+7/2&+( &*,$'8* 7/+ 2*1,&%.
Fin"in's-
• !6? 1,+ %1&/%./+( 6/&* &*+ &,1/0/08 @ 8'/(102+ 7,$5/(+( 9) &*+ 2$4710).
• F/0102/1- C$0%'-&10&% 8+& %'77$,& /0 %+--/08 &*+ 7,$('2&% 6/&* 7,$4$&/$01-
12&/5/&/+%< &*/% 12& 1% 4$&/51&/$01- .12&$,.
Reco&&en"ations:
• C$4710) %*$'-( 2$0&/0'+ &$ 7,$5/(+ 1&&,12&/5+ /02+0&/5+% &$ ./0102/1-
2$0%'-&10&% +5+0 1.&+, $0+ )+1, 1% &*+) 8/5+ 4$,+ /47$,&102+ .$, /02+0&/5+%.
• C$4710) %*$'-( 8/5+ +A&,1 9+0+./& &$ /&% +../2/+0& A8+0&% 6*/2* 6/-- 4$&/51&+
&*+4 &$ 8+& 4$,+ 9'%/0+%% 10( 12*/+5+ &*+/, -1,8+, S1-+%.
LIMITATIONS-
? P,$=+2& /% -/4/&+( &$ F/0102/1- C$0%'-&10&% $. HDFC S&10(1,( L/.+
#+-81'4 2/&).
? T*+ %2$7+ $. &*+ %&'() /% ,+%&,/2&+( &$ &*+ &/4+ 2$0%&,1/0&.
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The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
INTRODUCTION
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The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
INTRO)UCTION TO INSURANCE
T*+ 9'%/0+%% $. /0%',102+ /% ,+-1&+( &$ &*+ 7,$&+2&/$0 $. &*+ +2$0$4/2 51-'+% $. &*+
1%%+&%. E5+,) 1%%+& *1% 1 51-'+ &*+ 1%%+& 6$'-( *15+ 9++0 2,+1&+( &*,$'8* &*+ +..$,&%
$. &*+ $60+,. T*+ 1%%+& /% 51-'19-+ &$ &*+ $60+, 9+21'%+ *+ +A7+2&% &$ 8+& %$4+
9+0+./& .,$4 /&. I0%',102+ /% 1 4+2*10/%4 &*1& *+-7% &$ ,+('2+ &*+ +..+2& $. %'2*
1(5+,%+ %/&'1&/$0.
Pu'-ose &.d Need of I.su'&.$e :
A%%+&% 1,+ /0%',+(B 9+21'%+ &*+) 1,+ -/3+-) &$ 9+ (+%&,$)+( &*,$'8* 122/(+0&1-
$22',,+02+% %'2* 7$%%/9-+ $22',,+02+% 1,+ 21--+( 7+,/-%. F/,+ .-$$(% 9,+13($60%<
-/8*&0/08< +1,&*;'13+%< +&2< 1,+ 7+,/-%. I. %'2* 7+,/-% 210 21'%+ (1418+ &$ &*+ 1%%+&< &*+
1%%+& /% +A7$%+( &$ &*1& ,/%3.
T*+ ,/%3 $0-) 4+10% &*1& &*+,+ /% 1 7$%%/9/-/&) $. -$%% $, (1418+. T*+ (1418+ 41) $,
41) 0$& *177+0. I0%',102+ /% ($0+ 181/0%& &*+ 2$0&/08+02) &*1& /& 41) *177+0. T*+,+
*1% &$ 9+ 10 '02+,&1/0&) 19$'& &*+ ,/%3. I0%',102+ /% ,+-+510& $0-) /. &*+,+ 1,+
'02+,&1/0&/+%. I0 &*+ 21%+ $. 1 *'410 9+/08< (+1&* /% 2+,&1/0< 9'& &*+ &/4+ $. (+1&* /%
'02+,&1/0. I0 &*+ 21%+ $. 1 7+,%$0 6*$ /% &+,4/01--) /--< &*+ &/4+ $. (+1&* /% 0$&
'02+,&1/0< &*$'8* 0$& +A12&-) 30$60.
I0%',102+ ($+% 0$& 7,$&+2& &*+ 1%%+&. I& ($+% 0$& 7,+5+0& /&% -$%% ('+ &$ &*+ 7+,/-. T*+
7+,/- 210 %$4+&/4+% 9+ 15$/(+(< &*,$'8* 9+&&+, %1.+&) 10( (1418+ 2$0&,$-
41018+4+0&. I0%',102+ $0-) &,/+% &$ ,+('2+ &*+ /4712& $. &*+ ,/%3 $0 &*+ $60+, $. &*+
1%%+& 10( &*$%+ 6*$ (+7+0( $0 &*1& 1%%+&. I& $0-) 2$47+0%1&+% &*+ -$%%+%C 10( &*1& &$$<
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The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
0$& .'--). O0-) +2$0$4/2 2$0%+;'+02+% 210 9+ /0%',+(. I. &*+ -$%% /% 0$& ./0102/1-<
/0%',102+ 41) 0$& 9+ 7$%%/9-+.
The /usi.ess of I.su'&.$e
T*+ 9'%/0+%% $. /0%',102+ /% &$:
1D #,/08 &$8+&*+, 7+,%$0% 6/&* 2$44$0 /0%',102+ /0&+,+%&% E%*1,/08 &*+ %14+ ,/%3%D<
2D C$--+2& &*+ %*1,+ $, 2$0&,/9'&/$0 E21--+( 7,+4/'4D .,$4 1-- $. &*+4< 10(
3D P1) $'& 2$47+0%1&/$0% E21--+( 2-1/4%D &$ &*$%+ 6*$ %'..+,.
I0 I0(/1< /0%',102+ 9'%/0+%% /% 2-1%%/./+( 7,/41,/-) 1% -/.+ 10( 0$0C-/.+ $, 8+0+,1-. L/.+
/0%',102+ /02-'(+% 1-- ,/%3% ,+-1&+( &$ &*+ -/5+% $. *'410 9+/08% 10( 8+0+,1- /0%',102+
2$5+,% &*+ ,+%&. G+0+,1- /0%',102+ *1% &*,++ 2-1%%/./21&/$0% /%B F/,+< M1,/0+ 10(
M/%2+--10+$'%. P+,%$01- 122/(+0& 10( %/230+%% /0%',102+< 6*/2* 1,+ ,+-1&+( &$ *'410
9+/08%< /% 2-1%%/./+( 1% F0$0C-/.+G /0 I0(/1< 9'& /% 2-1%%/./+( 1% F-/.+G< /0 410) $&*+,
2$'0&,/+%.
T*+ 9'%/0+%% $. /0%',102+ /% 0$&*/08 9'& $0+ $. %*1,/08. I& %7,+1(% -$%%+% $. 10
/0(/5/('1- $5+, &*+ 8,$'7 $. /0(/5/('1-% 6*$ 1,+ +A7$%+( &$ %/4/-1, ,/%3%. P+$7-+ 6*$
%'..+, -$%% 8+& ,+-/+. 9+21'%+ &*+/, -$%% /% 41(+ 8$$(. P+$7-+ 6*$ ($ 0$& %'..+, -$%%
1,+ ,+-/+5+( 9+21'%+ &*+) 6+,+ %71,+( &*+ -$%%.
I.su'&.$e "usi.ess is di%ided i.to fou' $l&sses:
1D L/.+ I0%',102+ #'%/0+%%.
2D F/,+ I0%',102+ #'%/0+%%.
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The Satisfaction Level of Financial Consultants of HDFC STANDARD
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3D M1,/0+ I0%',102+ #'%/0+%%.
4D M/%2+--10+$'% I0%',102+ #'%/0+%%.
Me&.i.( of Life I.su'&.$e /usi.ess:
L/.+ /0%',102+< $,/8/01--) 2$02+/5+( &$ 7,$&+2& 1 410H% .14/-) 6*+0 */% (+1&* -+.&
&*+4 6/&*$'& /02$4+< *1% (+5+-$7+( /0&$ 1 51,/+&) $. 7$-/2) 7-10%.
Me&.i.( of 0i'e I.su'&.$e /usi.ess:
F/,+ /0%',102+ '%'1--) /02-'(+% (1418+ .,$4 -/8*&0/08B $&*+, /0%',102+ 181/0%& &*+
+-+4+0&% /02-'(+% *1/-< &$,01($< .-$$(< 10( (,$'8*&.
Me&.i.( of M&'i.e I.su'&.$e /usi.ess:
M1,/0+ /0%',102+ 7,$&+2&% %*/77/08 2$4710/+% 181/0%& &*+ -$%% $. 1 %*/7 $, /&% 21,8$<
1% 6+-- 1% 410) $&*+, /&+4%< 10( %$C21--+( /0-10( 41,/0+ /0%',102+ 2$5+,% 1 51%&
4/%2+--10) $. /&+4%< /02-'(/08 &$',/%& 918818+< +A7,+%% 10( 71,2+-C7$%& 712318+%<
&,'23 21,8$+%< 8$$(% /0 &,10%/&< 10( +5+0 9,/(8+% 10( &'00+-%.
Me&.i.( of Mis$ell&.eous I.su'&.$e /usi.ess:
S7+2/1- 21%'1-&) .$,4% 1,+ /%%'+( &$ 2$5+, &*+ *1>1,(% $. %'((+0 +A7-$%/$0% .,$4
+;'/74+0& %'2* 1% %&+14 9$/-+,%< 2$47,+%%$,%< +-+2&,/2 4$&$,%< .-)6*++-%< 1/, &103%<
.',012+%< 10( +08/0+%. #$/-+, 10( 412*/0+,) /0%',102+ *1% %+5+,1- (/%&/02&/5+
.+1&',+%. A %'9%&10&/1- 7$,&/$0 $. &*+ 7,+4/'4 2$--+2&+( /% '%+( .$, /0%7+2&/$0 %+,5/2+%
,1&*+, &*10 -$%% 7,$&+2&/$0.
T*+ 9'%/0+%% $. /0%',102+ %&1,&+( 6/&* 41,/0+ 9'%/0+%%. T,1(+,%< 6*$ '%+( &$ 81&*+, /0
&*+ L-$)(G% C$..++ *$'%+ /0 L$0($0< 18,++( &$ %*1,+ &*+ -$%%+% &$ &*+/, 8$$(% 6*/-+
9+/08 21,,/+( 9) %*/7%. T*+ -$%%+% '%+( &$ $22', 9+21'%+ $. 7/,1&+% 6*$ ,$99+( $0 &*+
*/8* %+1% $, 9+21'%+ $. 91( 6+1&*+, %7$/-/08 &*+ 8$$(% $, %/03/08 &*+ %*/7. T*+ ./,%&
/0%',102+ 7$-/2) 61% /%%'+( /0 1583 /0 E08-10(. I0 I0(/1< /0%',102+ 9+810 /0 18".
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The Satisfaction Level of Financial Consultants of HDFC STANDARD
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T*+ 9'%/0+%% $. /0%',102+ /% &*+ 7,$&+2&/$0 $. +2$0$4/2 51-'+% $. 1%%+&%. E5+,) 1%%+&
/% +A7+2&+( &$ -1%& .$, 1 2+,&1/0 7+,/$( $. &/4+ (',/08 6*/2* /& 6/-- 7+,.$,4.
I0%',102+ /% 1 4+2*10/%4 &*1& *+-7% &$ ,+('2+ &*+ +..+2& $. %'2* 1(5+,%+ %/&'1&/$0.
I0%',102+ /% ,+-+510& $0-) /. &*+,+ 1,+ '02+,&1/0&/+%.
I0%',102+ /% 1 4+2*10/%4 &*1& *+-7% &$ ,+('2+ &*+ +..+2& $. %'2* 1(5+,%+ %/&'1&/$0.
I0%',102+ /% ,+-+510& $0-) /. &*+,+ 1,+ '02+,&1/0&/+%.L/.+ I0%',+,% &,10%12& -/.+
/0%',102+ 9'%/0+%%B &*+ ,+%& /% &,10%12&+( 9) G+0+,1- I0%',+,%. N$ 2$47$%/&+% 1,+
7+,4/&&+( 1% 7+, -16.
T*+ 9'%/0+%% $. I0%',102+ +%%+0&/1--) 4+10% (+.,1)/08 ,/%3% 1&&12*+( &$ 10) 12&/5/&)
$5+, &/4+ E/02-'(/08 -/.+D 10( %*1,/08 &*+ ,/%3% 9+&6++0 51,/$'% +0&/&/+%< 9$&* 7+,%$0%
10( $,810/>1&/$0%. I0%',102+ 2$4710/+% 1,+ /47$,&10& 7-1)+,% /0 ./0102/1- 41,3+&% 1%
&*+) 2$--+2& 10( /05+%& -1,8+ 14$'0&% $. 7,+4/'4.
I.su'&.$e -'odu$ts &'e ,ulti -u'-ose &.d offe' the follo1i.( "e.efits:
1. P,$&+2&/$0 &$ &*+ /05+%&$,%
2. A22'4'-1&+ %15/08%
3. C*100+-/%+ %15/08% /0&$ %+2&$,% 0++(/08 *'8+ -$08C&+,4 /05+%&4+0&%.
INSURANCE COMPANIES ,+2+/5+%< 6/&*$'& 4'2* (+.1'-&< 1 %&+1() 21%*
%&,+14 $. 7,+4/'4 $, 2$0&,/9'&/$0% &$ 7+0%/$0 7-10%. V1,/$'% 12&'1,) %&'(/+% 10(
4$(+-% +019-+ &*+4 &$ 7,+(/2&< ,+-1&/5+-) 122',1&+-)< &*+/, +A7+2&+( 21%* $'&.-$6%.
L/19/-/&/+% $. IC% 9+/08 -$08C&+,4 $, 2$0&/08+0& /0 01&',+< -/;'/(/&) /% +A2+--+0& 10(
&*+/, /05+%&4+0&% 1,+ 1-%$ -$08C&+,4 /0 01&',+. S/02+ &*+) $..+, 4$,+ &*10 &*+ ,+&',0
$0 %15/08% /0 &*+ %*17+ $. -/.+C2$5+, &$ &*+ /05+%&$,%< &*+ ,1&+ $. ,+&',0 8'1,10&++( /0
&*+/, /0%',102+ 7$-/2/+% /% ,+-1&/5+-) -$6. C$0%+;'+0&-)< &*+ 0++( &$ %++3 */8* ,1&+% $.
,+&',0% $0 &*+/, /05+%&4+0&% /% 1-%$ -$6. T*+ ,/%3C,+&',0 &,1(+ $.. /% *+15/-) &/-&+( /0
.15$, $. ,/%3. A% 1 2$49/0+( ,+%'-& $. 1-- &*/%< /05+%&4+0&% $. /0%',102+ 2$4710/+%
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The Satisfaction Level of Financial Consultants of HDFC STANDARD
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*15+ 9++0 -1,8+-) /0 9$0(% .-$1&+( 9) GOI< PSU%.1&/$0D A2&< 1!2
01&/$01-/>+( &*+ 8+0+,1- /0%',102+ 9'%/0+%% /0 I0(/1 6/&* +..+2& .,$4 1%&
J10'1,) 1!3.
• 1!!3:CM1-*$&,1 C$44/&&++< *+1(+( 9) .$,4+, ##I 8$5+,0$, R.N.M1-*$&,1<
%+& '7 &$ (,16 '7 1 9-'+ 7,/0& .$, /0%',102+ %+2&$, ,+.$,4%.
• 1!!4:CM1-*$&,1 C$44/&&++ ,+2$44+0(% ,+C+0&,) .$, 7,/51&+ 7-1)+,%<
1'&$0$4) &$ PSU /0%',+,%.
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The Satisfaction Level of Financial Consultants of HDFC STANDARD
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• 1!!:CI0%',102+ ,+8'-1&$, IRDA EI0%',102+ R+8'-1&$,) 10( D+5+-$74+0&
A'&*$,/&)D %+& '7.
• 2""":C IRDA %&1,&% 8/5/08 -/2+0%+% &$ 7,/51&+ /0%',+,%< HDFC S&10(1,( L/.+
10( ICICI P,'(+0&/1- ./,%& 7,/51&+ /0%',+,% &$ %+-- 1 7$-/2).
• 2""2:C #103% 6+,+ 1--$6+( &$ %+-- /0%',102+ 7-10% < 1% TPA% +0&+, &*+ %2+0+<
/0%',+,% %&1,& %+--/08 0$0C-/.+ 2-1/4% /0 &*+ 21%*-+%% 4$(+
.
I.su'&.$e Se$to' Refo',s:
I0 1!!3< M1-*$&,1 C$44/&&++ *+1(+( 9) .$,4+, F/0102+ S+2,+&1,) 10( R#I G$5+,0$,
R.N. M1-*$&,1 61% .$,4+( &$ +51-'1&+ &*+ I0(/10 /0%',102+ /0('%&,) 10( ,+2$44+0(
/&% .'&',+ (/,+2&/$0. T*+ M1-*$&,1 2$44/&&++ 61% %+& '7 6/&* &*+ $9=+2&/5+ $.
2$47-+4+0&/08 &*+ ,+.$,4% /0/&/1&+( /0 &*+ ./0102/1- %+2&$,. T*+ ,+.$,4% 6+,+ 1/4+(
1& K2,+1&/08 1 4$,+ +../2/+0& 10( 2$47+&/&/5+ ./0102/1- %)%&+4 %'/&19-+ .$, &*+
,+;'/,+4+0&% $. &*+ +2$0$4) 3++7/08 /0 4/0( &*+ %&,'2&',1- 2*108+% 2',,+0&-)
'0(+,61) 10( ,+2$80/>/08 &*1& /0%',102+ /% 10 /47$,&10& 71,& $. &*+ $5+,1-- ./0102/1-
%)%&+4 6*+,+ /& 61% 0+2+%%1,) &$ 1((,+%% &*+ 0++( .$, %/4/-1, ,+.$,4%K. I0 1!!4< &*+
2$44/&&++ %'94/&&+( &*+ ,+7$,& 10( %$4+ $. &*+ 3+) ,+2$44+0(1&/$0% /02-'(+
*4 St'u$tu'e:
• G$5+,04+0& %&13+ /0 &*+ /0%',102+ C$4710/+% &$ 9+ 9,$'8*& ($60 &$ 5"?.
• G$5+,04+0& %*$'-( &13+ $5+, &*+ *$-(/08% $. GIC 10( /&% %'9%/(/1,/+% %$ &*1&
&*+%+ %'9%/(/1,/+% 210 12& 1% /0(+7+0(+0& 2$,7$,1&/$0%.
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The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
• A-- &*+ /0%',102+ 2$4710/+% %*$'-( 9+ 8/5+0 8,+1&+, .,++($4 &$ $7+,1&+.
54 Co,-etitio.:
• P,/51&+ C$4710/+% 6/&* 1 4/0/4'4 71/( '7 217/&1- $. R%.190 %*$'-( 9+
1--$6+( &$ +0&+, &*+ /0('%&,).
• N$ C$4710) %*$'-( (+1- /0 9$&* L/.+ 10( G+0+,1- I0%',102+ &*,$'8* 1 %/08-+
+0&/&).
• F$,+/80 2$4710/+% 41) 9+ 1--$6+( &$ +0&+, &*+ /0('%&,) /0 2$--19$,1&/$0 6/&*
&*+ ($4+%&/2 2$4710/+%.
• P$%&1- L/.+ I0%',102+ %*$'-( 9+ 1--$6+( &$ $7+,1&+ /0 &*+ ,',1- 41,3+&.
• O0-) O0+ S&1&+ L+5+- L/.+ I0%',102+ C$4710) %*$'-( 9+ 1--$6+( &$ $7+,1&+
/0 +12* %&1&+.
64 Re(ul&to'y /ody:
• T*+ I0%',102+ A2& %*$'-( 9+ 2*108+(.
• A0 I0%',102+ R+8'-1&$,) 9$() %*$'-( 9+ %+& '7.
• C$0&,$--+, $. I0%',102+ EC',,+0&-) 1 71,& .,$4 &*+ F/0102+ M/0/%&,)D %*$'-( 9+
41(+ /0(+7+0(+0&.
74 I.%est,e.ts:
• M10(1&$,) I05+%&4+0&% $. LIC L/.+ F'0( /0 8$5+,04+0& %+2',/&/+% &$ 9+
,+('2+( .,$4 5? &$ 5"?
• GIC 10( /&% %'9%/(/1,/+% 1,+ 0$& &$ *$-( 4$,+ &*10 5? /0 10) 2$4710) ET*+,+
2',,+0& *$-(/08% &$ 9+ 9,$'8*& ($60 &$ &*/% -+5+- $5+, 1 7+,/$( $. &/4+D
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The Satisfaction Level of Financial Consultants of HDFC STANDARD
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84 Custo,e' Se'%i$e:
LIC %*$'-( 71) /0&+,+%& $0 (+-1)% /0 71)4+0&% 9+)$0( 3" (1)%. C$47'&+,/>1&/$0
$. $7+,1&/$0% 10( '7(1&/08 $. &+2*0$-$8) &$ 9+ 21,,/+( $'& /0 &*+ /0%',102+
/0('%&,) T*+ 2$44/&&++ +47*1%/>+( &*1& /0 $,(+, &$ /47,$5+ &*+ 2'%&$4+, %+,5/2+%
10( /02,+1%+ &*+ 2$5+,18+ $. &*+ /0%',102+ /0('%&,) %*$'-( 9+ $7+0+( '7 &$
2$47+&/&/$0. #'& 1& &*+ %14+ &/4+< &*+ 2$44/&&++ .+-& &*+ 0++( &$ +A+,2/%+ 21'&/$0
1% 10) .1/-',+ $0 &*+ 71,& $. 0+6 7-1)+,% 2$'-( ,'/0 &*+ 7'9-/2 2$0./(+02+ /0 &*+
/0('%&,). H+02+< /& 61% (+2/(+( &$ 1--$6 2$47+&/&/$0 /0 1 -/4/&+( 61) 9)
%&/7'-1&/08 &*+ 4/0/4'4 217/&1- ,+;'/,+4+0& $. R%.1"" 2,$,+%. T*+ 2$44/&&++ .+-&
&*+ 0++( &$ 7,$5/(+ 8,+1&+, 1'&$0$4) &$ /0%',102+ 2$4710/+% /0 $,(+, &$ /47,$5+
&*+/, 7+,.$,4102+ 10( +019-+ &*+4 &$ 12& 1% /0(+7+0(+0& 2$4710/+% 6/&*
+2$0$4/2 4$&/5+%. F$, &*/% 7',7$%+< /& *1( 7,$7$%+( %+&&/08 '7 10 /0(+7+0(+0&
,+8'-1&$,) 9$().
/&.9 &.d I.su'&.$e:
#102 1%%',102+ %)49$-/>+% &*+ 2$05+,8+02+ $. 9103/08 10( /0%',102+. T*+ &+,4 *1%
/&% $,/8/0% /0 F,102+ 10( /05$-5+% (/%&,/9'&/$0 $. /0%',102+ 7,$('2&% &*,$'8* 1 9103H%
9,102* 0+&6$,3. I*/-+ 9102 1%%',102+ *1% (+5+-$7+( /0&$ 1 &,+4+0($'% %'22+%% %&$,)
/0 E',$7+< /& /% 1 ,+-1&/5+-) 0+6 2$02+7& /0 A'%&,1-/1 10( A%/1.
M$%& 0+6 /0%',+,% *15+ +0&+,+( /0&$ 4+4$,10(1 $. '0(+,%&10(/08 6/&* 9103% &$ '%+
&*+/, 9,102*+% 1% $'&-+&% .$, 41,3+&/08 %&10(1,( 7,$('2&%. S&1&+ #103 $. I0(/1< V)%)1
#103 10( J@K #103 1-,+1() *1% =$/0& 5+0&',+% /0 -/.+ /0%',102+. V/=1)1 #103 10(
P'0=19 N1&/$01- #103 1,+ /0 &*+ 4/(%& $. ./01-/>/08 -/.+ 10( 0$0C-/.+ 5+0&',+%.
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The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
T*+ I0%',102+ A2& 1--$6% $0-) &*$%+ 2$4710/+% ,+8/%&+,+( '0(+, &*+ C$4710/+% A2&
&$ 9+2$4+ 2$,7$,1&+ 18+0&%. T*/% 8/5+% &*+ 0+6 8+0+,1&/$0 10( $-( 7,/51&+ %+2&$,
9103% 1 *+1( %&1,& $5+, P'9-/2 %+2&$, 9103%< 6*/2* 1,+ &+2*0/21--) 0$& +-/8/9-+ &$ %+--
,/%3 7,$('2&%.
IRDA< I#A @ R#I 1,+ /0 (/%2'%%/$0% &$ /,$0 $'& &*+ 51,/$'% /%%'+%< 1% 7'9-/2 %+2&$,
9103% 6/-- 7-1) 1 3+) ,$-+ /0 &*+ (/%&,/9'&/$0 $. 7,$('2&%.
M&'$h 5++6 Re%ie1:
T*+ I0%',102+ R+8'-1&$,) 10( D+5+-$74+0& A'&*$,/&) *1% %1/( &*1& 1 9103 2100$&
+0&+, /0&$ 1 ,+.+,,1- 1,,108+4+0& 6/&* 4$,+ &*10 $0+ -/.+ /0%',102+ 2$4710) $, 4$,+
&*10 $0+ 8+0+,1- /0%',102+ 2$4710). I0%',102+ 2$4710/+% 210 +0&+, /0&$ ,+.+,,1-
1,,108+4+0&% (/%7-1)/08 &*+ /0%',+,G% 7'9-/2/&) 41&+,/1- /0 &*+ 9,102* 7,+4/%+%.
A22$,(/08 &$ &*+ IRDA< &*+ 71,&/2/71&/$0 $. &*+ 9103G% 2'%&$4+,% /0 10) /0%',102+
%2*+4+ %*1-- 9+ 7',+-) $0 1 5$-'0&1,) 91%/% 10( &*/% .12& %*$'-( 177+1, 7,$4/0+0&-) /0
1-- 7'9-/2/&) 41&+,/1-% (/%&,/9'&+( 9) &*+ 9103 10( &*+ /0%',+,.
A22$,(/08 &$ -1&+%& IRDA 2/,2'-1,< &*+ &$&1- 71)$'& '0(+, &*+ ,+.+,,1- .++ *1% 9++0
2177+( 1% 1 7+,2+0&18+ $. &*+ 2/,2'-1,< &*+ &$&1- 71)$'& '0(+, &*+ ,+.+,,1- .++ *1% 9++0
2177+( 1% 1 7+,2+0&18+ $. &*+ &$&1- 7,+4/'4< 6*/2* 51,/+% .,$4 5.5? &$ 55?
(+7+0(/08 $0 &*+ +A&+0& $. &*+ 9'%/0+%% &*+ 2$4710) 8+0+,1&+% &*,$'8* &*+ ,+.+,,1-
1,,108+4+0&. IRDA *1% 91,,+( /0%',+,% .,$4 71)/08 10) ,+.+,,1- .++ .$, 10)
7,$4$&/$01- 21471/80. #+%/(+%< /0%',+,% 2100$& 71) 10) 2$44/%%/$0 $, $&*+,
,+4'0+,1&/$0 1-$08 6/&* &*+ ,+.+,,1- .++%.
M&'$h 5++7 Re%ie1:
IRDA *1% 100$'02+( 0+6 8'/(+-/0+% 7+,&1/0/08 &$ 71)4+0& $. 9,$3+,18+ &$ /0%',102+
9,$3+,% 21,,)/08 $0 (/,+2& /0%',102+ 9'%/0+%% /0 &*+ 2$'0&,). A% 7+, &*+ 0+6
8'/(+-/0+% $0 8+0+,1- /0%',102+ 2$0&,12&%< /0%',102+ 9,$3+,% 2100$& 2*1,8+ 9,$3+,18+
Babasabpatilfreepptmba.com Page 18
The Satisfaction Level of Financial Consultants of HDFC STANDARD
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$, 2$44/%%/$0 $0 &*+ 9'%/0+%% $. G$5+,04+0& 10( 7'9-/2 %+2&$, '0(+,&13/08%
EPSUG%D. #'%/0+%% .,$4 &*+%+ 2-1%%+% $. 2'%&$4+,% 6/-- 9+ 7-12+( (/,+2&-) 6/&* &*+
/0%',102+ 2$4710/+%< 6*+,+/0 &*+) 6/-- 2$0&/0'+ &$ +0=$) 1 ./5+ 7+, 2+0& (/%2$'0& $0
&*+ 91%/2 &1,/.. 177-/219-+.
T*+ 0$&/./21&/$0 6/-- 2$4+ /0&$ +..+2& .,$4 A7,/- 1< 2""3< 10( 177-/+% &$ 1-- 8+0+,1-
/0%',102+ 2$0&,12&%. T*+%+ 8'/(+-/0+% 6/-- 0$& 177-) &$ ,+/0%',102+ 9,$3/08 2$0&,12&%.
#,$3+,18+L2$44/%%/$0 /02-'(+% 10) ,$)1-&)< -/2+0%+ .++%< 1(4/0/%&,1&/$0 2*1,8+% $,
10) 2$47+0%1&/$0< 6*/2* 10) 18,++4+0& 9+&6++0 &*+ 71,&/+% 7,$5/(+ .$,
/0&+,4+(/1&/$0. IRDA *1% %$ .1, /%%'+( 9,$3/08 -/2+0%+% &$ 32 +0&/&/+% /0 &*+ 2$'0&,).
IRDA *1% -1/( $'& %&,/08+0& 0$,4% /02-'(/08 217 $0 +A7$%',+ /0 MF /05+%&4+0& 1%
6+-- 1% /05+%&4+0& /0 %&$23% 10( %*1,+% .$, 9$&* 7'9-/2 10( 7,/51&+ /0%',102+
2$4710/+% (+&1/-/08 &*+ 8'/(+-/0+% .$, /05+%&4+0&% /0 4'&'1- .'0(% EMF%D. A22$,(/08
&$ &*/% 2/,2'-1,< &*+ /05+%&4+0& /0 MF% 1& 10) 7$/0& $. &/4+ %*1-- 0$& +A2++( 5"? $.
/05+%&4+0& .1--/08 '0(+, &*+ F$&*+, &*10 177,$5+( /05+%&4+0&%G EOTAID 21&+8$,) .$,
9$&* -/.+ 10( 8+0+,1- /0%',102+ 2$4710/+%. IRDA *1% 1-%$ %&/7'-1&+( &*1& &*+ MF% /0
6*/2* &*+ /0%',+,% /05+%& %*$'-( 9+ ,+8/%&+,+( 6/&* &*+ SE#I. #+%/(+%< &*+ /0%',+,
%*$'-( 1-61)% +0%',+ &*1& &*+ /05+%&4+0&% /0 MF 1,+ (/5+,%/./+( 14$08 &*+ 7,$('2&%
$. (/..+,+0& 2$4710/+%.
T3E ISURANCE REGULATORY AN) )EVELOPMENT AUT3ORITY
R+.$,4% /0 &*+ /0%',102+ %+2&$, 6+,+ /0/&/1&+( 6/&* &*+ 71%%18+ $. &*+ IRDA 9/-- /0
P1,-/14+0& /0 D+2+49+, 1!!!. T*+ /0%',102+ R+8'-1&$,) A0( D+5+-$74+0& A'&*$,/&)
EIRDAD %/02+ /&% /02$,71&/$0 1% 1 %&1&'&$,) 9$() /0 A7,/- 2""" *1% .1%&/(/$'%-) &'23 &$
/&% %2*+('-+ $. .,14/08 ,+8'-1&/$0% 10( ,+8/%&+,/08 &*+ 7,/51&+ %+2&$, /0%',102+
2$4710/+%. T*+ $&*+, (+2/%/$0% &13+0 %/4'-&10+$'%-) &$ 7,$5/(+ &*+ %'77$,&/08
%)%&+4% &$ &*+ /0%',102+ %+2&$, 10( /0 71,&/2'-1, &*+ -/.+ /0%',102+ 2$4710/+% 6+,+ &*+
-1'02* $. &*+ IRDAG% $0-/0+ %+,5/2+ .$, /%%'+ 10( ,+0+61- $. -/2+0%+% &$ 18+0&%.
T*+ 177,$51- $. /0%&/&'&/$0% .$, /471,&/08 &,1/0/08 &$ 18+0&% *1% +0%',+( &*1& &*+
/0%',102+ 2$4710/+% 6$'-( *15+ &,1/0+( 6$,3.$,2+ $. /0%',102+ 18+0&% /0 7-12+ &$
%+-- &*+/, 7,$('2&%< 6*/2* 1,+ +A7+2&+( &$ 9+ /0&,$('2+( 9) +1,-) 0+A& )+1,. S/02+
Babasabpatilfreepptmba.com Page 1!
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
9+/08 %+& '7 1% 10 /0(+7+0(+0& %&1&'&$,) 9$() &*+ IRDA *1% 7'& /0 1 .,14+6$,3 $.
8-$91--) 2$471&/9-+ ,+8'-1&/$0%.
S.No Re(ist'&tio. No )&te of Re(ist'&tio. N&,e of the Co,-&.y
1 1"1 23.1".2""" HDFC S&10(1,( L/.+ I0%',102+ C$ L&(.
2 1"4 15.11.2""" M1A N+6 Y$,3 L/.+ I0%',102+ C$ L&(.
3 1"5 24.11.2""" ICICI P,'(+0&/1- L/.+ I0%',102+ C$ L&(.
4 1" 1"."1.2""1 O4 K$&13 M1*/0(,1 L/.+ I0%',102+ C$ L&(.
5 1"! 31."1.2""1 #/,-1 S'0 L/.+ I0%',102+ C$ L&(.
6 11" 12."2.2""1 TATA AIG L/.+ I0%',102+ C$ L&(.
111 3"."3.2""1 S#I L/.+ I0%',102+ C$ L&(.
8 114 "2."8.2""1 ING VYSYA L/.+ I0%',102+ C$ P5&. L&(.
! 116 "3."8.2""1 A--/10> #1=1= L/.+ I0%',102+ C$ P5&. L&(.
1" 11 "6."8.2""1 M+& L/.+ I0(/1 I0%',102+ C$ P5&. L&(.
COMPANY PROFILE
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The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
3)0C STAN)AR) LI0E INSURANCE
3ousi.( )e%elo-,e.t 0i.&.$i&l Co'-o'&tio. Ltd
I02$,7$,1&+( /0 1! 6/&* 1 %*1,+ 217/&1- $. R%. 1" 2,$,+%< HDFC *1% %/02+ +4+,8+(
1% &*+ -1,8+%& ,+%/(+0&/1- 4$,&818+ ./0102+ /0%&/&'&/$0 /0 &*+ 2$'0&,). T*+ 2$,7$,1&/$0
*1% *1( 1 %+,/+% $. %*1,+ /%%'+% ,1/%/08 /&% 217/&1- &$ R%. 11! 2,$,+%. T*+ 0+& 6$,&* $.
&*+ C$,7$,1&/$0 1% $0 M1,2* 31< 2""" %&$$( 1& R%. 2+ )$', 2*/-(G% 12*/+5+4+0&%. I+ 6/-- 7,$5/(+ %+2',/&) .$, )$', 2*/-(
10( 413+ &*$%+ %15/08% $0 )$', 9+*1-.< /0 )$', 19%+02+
E&sy ste-s to follo1:
• C*$$%+ &*+ 7,+4/'4 )$' 6/%* &$ /05+%&.
• C*$$%+ &*+ 14$'0& $. P,$&+2&/$0 ES'4 A%%',+(D )$' (+%/,+.
• C*$$%+ &*+ 1((/&/$01- 9+0+./& $7&/$0% )$' (+%/,+.
• C*$$%+ &*+ /05+%&4+0& .'0( $, .'0(% )$' (+%/,+.
Mo.ey /&$9 Pl&.:
Y$' *15+ 1-61)% 9+-/+5+( /0 -/5/08 -/.+ $0 )$', $60 &+,4%. S$ 6*) -+& &*+ 2*108/08
,+1-/&/+% $. +5+,)(1) -/.+ $5+,6*+-4 )$' 10( 413+ )$', 1%7/,1&/$0% &13+ 1 9123 %+1&P
Y$' 210 7-10 0$6 &$ +0%',+ &*1& )$' *15+ &*+ 0+2+%%1,) .'0(% &$ 4++& )$', .'&',+
./0102/1- 0++(%.
The 3)0C Mo.ey /&$9 Pl&. is & B2ith P'ofitC Pl&. th&t (i%es you:
A 7,$7$,&/$0 $. &*+ 91%/2 S'4 A%%',+( 1% 21%* -'47 %'4% 1& ,+8'-1, 5C)+1, /0&+,51-%
6/&*/0 &*+ 7$-/2) &+,4 E%++ &*+ &19-+ 8/5+0 9+-$6D J 10 /(+1- 61) &$ %+2',+ )$', -$08C
&+,4 1% 6+-- 1% %*$,&C&+,4 ./0102/1- 8$1-%. A -'47 %'4 71)4+0& $0 %',5/51- '7 &$
41&',/&) (1&+ V1-'19-+ 7,$&+2&/$0 &$ )$', .14/-) 9) 61) $. -'47 %'4 71)4+0& /0 21%+
$. )$', '0.$,&'01&+ (+1&* 6/&*/0 &*+ 7$-/2) &+,4. T*/% /% $5+, 10( 19$5+ 10) +1,-/+,
71)$'&% M13/08 &*+ ,/8*& 3/0( $. /05+%&4+0& 6/-- +019-+ )$' &$ 12*/+5+ )$',
$9=+2&/5+% J 9+ /& )$', /44+(/1&+ +A7+0%+% $, +-%+ %+2',/08 )$', .'&',+ ./0102/1-
Babasabpatilfreepptmba.com Page 41
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
0++(%. O', M$0+) #123 P-10 8/5+% )$' 1 6/(+ ,108+ $. &+,4% 10( 21%* 9+0+./&
%2*+('-+ &$ 2*$$%+ .,$4. A %'441,) $. K+) #+0+./&% /02-'(/08 &*+ 21%* -'47 %'4
71)4+0&%< +A7,+%%+( 1% 1 7+,2+0&18+ $. S'4 A%%',+( /% %*$60 9+-$6.
M&tu'ity V&lue:
O0 41&',/&) )$' ,+2+/5+ %',5/51- 9+0+./& ('+ 1& &*1& 7$/0& $. &/4+ 1-$08 6/&* 1&&12*/08
9$0'%+% .$, &*+ .'-- S'4 A%%',+( 21-2'-1&+( .$, &*+ .'-- &+,4. Y$' 210 +0%',+ )$',
./0102/1- /0(+7+0(+02+. A0( 9+ 19-+ &$ -/5+ -/.+ $0 )$', $60 &+,4%.
S&+7% &$ 9+ .$--$6+
• C*$$%+ &*+ 14$'0& $. &1,8+&+( %15/08% 10( 7$-/2) &+,4 '%/08 $', F/0102/1-
P-100/08 T$$-.
• C*$$%+ .,$4 10) $0+ $. &*+ 4 1((/&/$01- $7&/$01- 9+0+./&% 1% 7+, )$',
,+;'/,+4+0&.
• I$,3 $'& &*+ 7,+4/'4 71)19-+ 10( S'4 A%%',+( 6/&* $', F/0102/1-
C$0%'-&10&
G'ou- P'odu$ts:
One-stop shop for employee-benefit solutions
HDFC S&10(1,( L/.+ *1% &*+ 4$%& 2$47,+*+0%/5+ -/%& $. 7,$('2&% .$,
7,$8,+%%/5+ E47-$)+,% 6*$ 6/%* &$ 7,$5/(+ &*+ 9+%& 10( 4$%& /00$51&/5+ +47-$)++
Babasabpatilfreepptmba.com Page 42
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
9+0+./& %$-'&/$0% &$ &*+/, +47-$)++%. I+ $..+, (/..+,+0& 7,$('2&% .$, (/..+,+0& 0++(% $.
+47-$)+,% ,108/08 .,$4 &+,4 /0%',102+ 7-10% .$, 7',+ 7,$&+2&/$0 &$ 5$-'0&1,) 7-10%
%'2* 1% %'7+,100'1&/$0 10( -+15+ +021%*4+0&.
3)0C offe' the follo1i.( ('ou- -'odu$ts to thei' estee,ed $o'-o'&te $lie.ts:
• G,$'7 T+,4 I0%',102+ 6/&* R/(+,%
• G,$'7 T+,4 I0%',102+ 6/&* P,$./&CS*1,+
• G,$'7 U0/&CL/03+( P-10
0o' G'&tuity :
• F$, D+./0+( #+0+./& S'7+,100'1&/$0
• F$, D+./0+( C$0&,/9'&/$0 S'7+,100'1&/$0
GROUP TERM INSURANCE
I*1&+5+, &*+ 9'%/0+%% C /&G% &*+ 7+$7-+ 6*$ 413+ /& 1 %'22+%%. E5+,)9$() ,+;'/,+%
%$4+ &)7+ $. -/.+ /0%',102+< +%7+2/1--) 6*+0 $&*+,% (+7+0( $0 &*+4 ./0102/1--). T*+
G,$'7 T+,4 I0%',102+ 7-10 4++&% 7,+2/%+-) &*/% 0++( 10( %+,5+% 1% 10 /(+1- 61) .$,
Babasabpatilfreepptmba.com Page 43
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
2$4710/+% &$ ,+/0.$,2+ &*+/, 9$0( 6/&* &*+/, +47-$)++%. T*+ %$,& $. 0++(% )$'< 1% 10
+47-$)+, 4/8*& *15+ 210 9+: A0 +47-$)++ 9+0+./&:
• A 2$5+, .$, *$'%/08 -$10 $, 5+*/2-+ -$10 8/5+0 9) )$' &$ )$', +47-$)++%.
• A 2$5+, .$, .'&',+ %+,5/2+ 8,1&'/&) -/19/-/&) &$ 9+ &13+0 1-$08 6/&* &*+ HDFC
SL G,$'7 U0/& L/03+( P-10.
T*+ G,$'7 T+,4 I0%',102+ EGTID /% 1 2$%&C+..+2&/5+ 7-10 &*1& 1((,+%%+% &*+%+
0++(%. I0 A((/&/$0 )$' *15+ &*+ 2*$/2+ &$ $7& .$, 1 GTI 6/&* 10 +A7+,/+02+ (/%2$'0&
.+1&',+< 6*+,+/0 1 (/%2$'0& /% 8/5+0 $0 .'&',+ 7,+4/'4% /0 21%+ $. .15$,19-+ 2-1/4
+A7+,/+02+
The G'ou- Te', I.su'&.$e -l&. 1ill h&%e the follo1i.( st'u$tu'e:
• O0+ )+1, ,+0+619-+ &+,4 /0%',102+ 7-10
• O0+ 41%&+, 7$-/2) /%%'+( 2$5+,/08 1-- 4+49+,% $. &*+ 8,$'7
• S'4 1%%',+( /% 71)19-+ $0 (+1&* E+/&*+, ('+ &$ 01&',1- 21'%+% $, 122/(+0&%D
;ey fe&tu'es of the -l&.:
O', 7,$('2& *1% 9++0 (+%/80+( &$ $..+, /00$51&/5+ .+1&',+% 10( 1 */8* (+8,++ $.
C'%&$4/>1&/$0. T*+%+ 1,+
Co.%e.ie.t ,edi$&l -'o$edu'es:
T*+ 4+49+,% ($ 0$& 0++( &$ '0(+,8$ 10) 4+(/21- +A14/01&/$0 '7 &$ &*+ SF,++ C$5+,
L/4/&T. T*/% -/4/& /% (+7+0(10& '7$0 &*+ %'4 1%%',+( 10( &*+ %/>+ $. &*+ 8,$'7.
A1&'ds &.d A$$ol&des
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The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
M&'$h: 5++@
U.it Li.9ed S&%i.(s Pl&. To-s Mi.t /est TV Ads Su'%ey
T*+ U0/& L/03+( S15/08% P-10 1(5+,&/%+4+0& $. HDFC S&10(1,( L/.+< $0+ $. &*+
-+1(/08 P,/51&+ /0%',102+ 2$4710/+% /0 I0(/1< *1% &$77+( M/0&G% T$7 T+-+5/%/$0
A(5+,&/%+4+0& S',5+) 2$0('2&+(< .$, F+9,'1,) 2""8. HDFC S&10(1,( L/.+G% U0/&
L/03+( S15/08% P-10 A(5+,&/%+4+0& 61% ,103+( 4&* /0 &+,4% $. 1 2$49/0+( %2$,+ $.
1( 161,+0+%% 10( 9,10( ,+21-- 10( 3,( /0 &+,4% $. 1( (/180$%&/2 %2$,+% E-/3+19/-/&)<
+0=$)4+0&< 9+-/+519/-/&)< 10( C-1/4D. T*+ ,+%7$0(+0&% 6+,+ 9+&6++0 18 10( 4" )+1,%.
M/0&G% +A2-'%/5+ ,+7$,&< FN+6 5$/2+% /0 1 413+$5+,G $'&-/0+% &*+ %',5+) /0 (+&1/-.
0e"'u&'y: 5++@
)ee-&9 M S&t1&le9&' A1&'ded DIMPRO Gold St&.d&'d A1&'d 5++>
M, D++713 M S1&61-+31,< M1018/08 D/,+2&$, 10( CEO< HDFC S&10(1,( L/.+<
,+2+/5+( &*+ MIMPRO G$-( S&10(1,( A61,( 2"" /0 &*+ 9'%/0+%% 21&+8$,) 1& &*+ 18&*
100'1- M/47,$ A61,(% .'02&/$0. T*+ 161,( 2+-+9,1&+% +A2+--+02+ /0 /0(/5/('1-
7+,.$,4102+ 10( */8*-/8*&% &*+ ;'1-/&) 12*/+5+4+0&% $. +A&,1$,(/01,) /0(/5/('1-% /0
10 +,1 $. 8-$91- 2$47+&/&/$0 10( +A7+2&1&/$0%.
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Babasabpatilfreepptmba.com Page 46
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
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Babasabpatilfreepptmba.com Page 4
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
INTRODUCTION TO THE TOPIC
Babasabpatilfreepptmba.com Page 48
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
Meanin' of E&+lo#ee Satisfaction:
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The Satisfaction Level of Financial Consultants of HDFC STANDARD
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Babasabpatilfreepptmba.com Page 5"
The Satisfaction Level of Financial Consultants of HDFC STANDARD
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Babasabpatilfreepptmba.com Page 51
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
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0i.&.$i&l $o.sult&.t
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Babasabpatilfreepptmba.com Page 53
The Satisfaction Level of Financial Consultants of HDFC STANDARD
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Babasabpatilfreepptmba.com Page 54
The Satisfaction Level of Financial Consultants of HDFC STANDARD
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The Satisfaction Level of Financial Consultants of HDFC STANDARD
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D',1&/$0 : 57
th
8une966: to 5;
th
Au'966:
LIMITATIONS-
? P,$=+2& /% -/4/&+( &$ F/0102/1- C$0%'-&10&% $. HDFC S&10(1,( L/.+
#+-81'4 2/&).
? T*+ %2$7+ $. &*+ %&'() /% ,+%&,/2&+( &$ &*+ &/4+ 2$0%&,1/0&.
DATA ANALYSIS
Babasabpatilfreepptmba.com Page 5!
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
0INANCIAL CONSULTANTS PRO0ILE:
Babasabpatilfreepptmba.com Page 6"
A#e
53 53.0 53.0 53.0
31 31.0 31.0 84.0
12 12.0 12.0 !.0
4 4.0 4.0 100.0
100 100.0 100.0
20 - 30
30 - 40
40 - 50
50 - !0
"otal
#ali$
%re&uency 'ercent #ali$ 'ercent
(umulati)e
'ercent
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
*ge
4.0+
12.0+
31.0+
53.0+
50 - !0
40 - 50
30 - 40
20 - 30
Inte%+%etation - T*+ 19$5+ 7/+ 2*1,& 8/5+% &*+ 9,+13'7 $. ./0102/1- 2$0%'-&10&%
EFCG%D -)/08 9+&6++0 (/..+,+0& 18+ 8,$'7% $. 6*/2* /& /% 9+/08 $9%+,5+( &*1&
41A/4'4 7+,2+0&18+ $. FCG% -/+ 9+&6++0 &*+ 18+ 2" C3".
Babasabpatilfreepptmba.com Page 61
Sex
,0 ,0.0 ,0.0 ,0.0
30 30.0 30.0 100.0
100 100.0 100.0
-ale
%emale
"otal
#ali$
%re&uency 'ercent #ali$ 'ercent
(umulati)e
'ercent
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
.e/
30.0+
,0.0+
%emale
-ale
Inte%+%etation- F,$4 &*+ 19$5+ 7/+ 2*1,& /& 210 9+ $9%+,5+( &*1& &*+ 41=$, 7$,&/$0
$. FCG% /% 9+/08 ($4/01&+( 9) 41-+ %/02+ &*+ 6$,3 /05$-5+% -$& $. &,15+-.
Babasabpatilfreepptmba.com Page 62
Martial Status
48 48.0 48.0 48.0
52 52.0 52.0 100.0
100 100.0 100.0
-arrie$
0nmarrie$
"otal
#ali$
%re&uency 'ercent #ali$ 'ercent
(umulati)e
'ercent
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
-artial .tatus
52.0+
48.0+
0nmarrie$
-arrie$
Inte%+%etation: F,$4 &*+ 19$5+ 7/+ 2*1,& /& /% 9+/08 $9%+,5+( &*1& 1 41=$, 71,& $.
FCG% /% 14$08 &*+ '041,,/+( 7+,%$01-%.
Babasabpatilfreepptmba.com Page 63
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
!ducation &uali$ication
, ,.0 ,.0 ,.0
24 24.0 24.0 31.0
34 34.0 34.0 !5.0
15 15.0 15.0 80.0
20 20.0 20.0 100.0
100 100.0 100.0
..1(
12th
2ra$uate
'ost 2ra$uate
Others
"otal
#ali$
%re&uency 'ercent #ali$ 'ercent
(umulati)e
'ercent
3$ucation 4ualification
20.0+
15.0+
34.0+
24.0+
,.0+
Others
'ost 2ra$uate
2ra$uate
12th
..1(
Inte%+%etation- A22$,(/08 &$ &*+ 7/+ 2*1,& 4$%& $. &*+ FCG% 1,+ G,1('1&+ @ 24? $.
&*+4 1,+ 12
&*
71%% @ 2"? $. &*+4 9+-$08 &$ $&*+, ;'1-/./21&/$0< 15? $. &*+ FCG% 1,+
7$%& 8,1('1&+ @ ? $. FCG% 1,+ 1"&* 71%%.
Babasabpatilfreepptmba.com Page 64
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
!mployed
81 81.0 81.0 81.0
1 1.0 1.0 100.0
100 100.0 100.0
'art "ime
%ull "Ime
"otal
#ali$
%re&uency 'ercent #ali$ 'ercent
(umulati)e
'ercent
3mploye$
1.0+
81.0+
%ull "Ime
'art "ime
Inte%+%etation- F,$4 &*+ 19$5+ 7/+ 2*1,& /& /% $9%+,5+( &*1& $'& $. 1"" ,+%7$0(+0&%
81? $. ./0102/1- 2$0%'-&10&% 1,+ 6$,3/08 .$, 71,& &/4+ 1% &$ +1,0 4$,+.
Babasabpatilfreepptmba.com Page 65
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
Since ho' many years you ha(e been 'orkin# as inancial Consultant $or )DC
S*+C.
24 24.0 24.0 24.0
43 43.0 43.0 !,.0
25 25.0 25.0 2.0
8 8.0 8.0 100.0
100 100.0 100.0
!months 5 abo)e
1year -- 3year
3year--4year
4year 5 abo)e
"otal
#ali$
%re&uency 'ercent #ali$ 'ercent
(umulati)e
'ercent
.ince ho6 many years you ha)e been 6orking as %( for 78%( .1I(
8.0+
25.0+
43.0+
24.0+
4year 5 abo)e
3year--4year
1year -- 3year
!months 5 abo)e
Inte%+%etation- I& %++4% &*1& 4$%& $. &*+ FCG% 1,+ 6$,3/08 .,$4 3 )+1,% 10( 9+-$6
.$--$6+( 9) &*$%+ 6$,3/08 9+-$6 4 )+1,%.
Babasabpatilfreepptmba.com Page 66
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
,hat made you to choose career in )DC-
10 10.0 10.0 10.0
3 3.0 3.0 4.0
20 20.0 20.0 !.0
1! 1!.0 1!.0 85.0
15 15.0 15.0 100.0
100 100.0 100.0
9ran$ :ame
Incenti)es
Opportunities
2ro6th
Others
"otal
#ali$
%re&uency 'ercent #ali$ 'ercent
(umulati)e
'ercent
;hat ma$e you to choose career in 78%(<
15.0+
1!.0+
20.0+
3.0+
10.0+
Others
2ro6th
Opportunities
Incenti)es
9ran$ :ame
Inte%+%etation: I& /% 9+/08 $9%+,5+( &*1& 3!? $. &*+ &$&1- FCG% =$/0 HDFC 9+21'%+
$. &*+ 1&&,12&/5+ /02+0&/5+% $..+,+( 9) &*+ 2$4710) .$--$6+( 9) &*+ +A2/&/08
$77$,&'0/&/+% &*+) 8+& 9) HDFC.
Babasabpatilfreepptmba.com Page 6
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
Are you happy 'ith the trainin# and #uidance that is bein# pro(ided by
the company -
! !.0 !.0 !.0
4 4.0 4.0 100.0
100 100.0 100.0
=es
"otal
#ali$
%re&uency 'ercent #ali$ 'ercent
(umulati)e
'ercent
*re you happy 6ith the training 5 gui$ance that is pro)i$e$ by company<
4.0+
!.0+
=es
Inte%+%etation- 4? FCG% %1) &*1& &*+) 1,+ 0$& *177) 6/&* &*+ &,1/0/08 @ 8'/(102+
9+21'%+ -108'18+ 9+2$4+% 1 7,$9-+4 @ !6 ?FCG% 1,+ *177) 6/&* &,1/0/08 @
8'/(102+ 7,$5/(+( 9) &*+ 2$4710).
Babasabpatilfreepptmba.com Page 68
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
)o' do you rate the satis$action le(el 'ith respect to trainin# and #uidance #i(en
by the company -
15 15.0 15.0 15.0
,3 ,3.0 ,3.0 88.0
.0 .0 ,.0
3 3.0 3.0 100.0
100 100.0 100.0
7ighly .tatisfie$
.atisfie$
:either>
r8issatisfie$
"otal
#ali$
%re&uency 'ercent #ali$ 'ercent
(umulati)e
'ercent
?ate the satisfaction le)el 6ith respect to training 5 gui$ance.
3.0+
.0+
,3.0+
15.0+
8issatisf ie$
:either>
r.atisfie$
7ighly .tatisfie$
Inte%+%etation- 88? $. &*+4 1,+ %1&/%./+( 6/&* &,1/0/08 @ 8'/(102+ &*1& /% 9+/08
7,$5/(+(< 3? $. &*+4 1,+ (/%%1&/%./+( 6/&* ,+%7+2& &$ &,1/0/08 @ 8'/(102+.
Babasabpatilfreepptmba.com Page 6!
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
Do superiors pro(ide their assistance . support in achie(in# tar#et-
! !.0 !.0 !.0
4 4.0 4.0 100.0
100 100.0 100.0
=es
"otal
#ali$
%re&uency 'ercent #ali$ 'ercent
(umulati)e
'ercent
8o superiors pro)i$e their assistance 5 support in achie)ing target<
4.0+
!.0+
=es
Inte%+%etation- M$%& $. %'7+,/$,% +A&+0( &*+/, 1%%/%&102+ .$, 12*/+5/08 &*+ &1,8+& .
Babasabpatilfreepptmba.com Page "
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
/our job satis$action le(el to'ards the company -
4 4.0 4.0 4.0
82 82.0 82.0 8!.0
11 11.0 11.0 ,.0
2 2.0 2.0 .0
1 1.0 1.0 100.0
100 100.0 100.0
7ighly .atisfie$
.atisfie$
*)erage
8isatisfie$
7ighly 8issatisfie$
"otal
#ali$
%re&uency 'ercent #ali$ 'ercent
(umulati)e
'ercent
=our @ob satisfaction le)el to6ar$s the company <
1.0+
2.0+
11.0+
82.0+
4.0+
7ighly 8issatisf ie$
8isatisf ie$
*)erage
.atisf ie$
7ighly .atisf ie$
Inte%+%etation: F,$4 &*+ 19$5+ 7/+ 2*1,& /& /% $9%+,5+( &*1& 82? $. &*+ F2G% 1,+
%1&/%./+( 6/&* &*+/, =$9 /0 &*+ 2$4710)< 4? $. &*+ FCG% 1,+ */8*-) %1&/%./+(
r*gree
7i ghl y *2?33
Inte%+%etation- F,$4 &*+ 19$5+ 7/+ 2*1,& /& /% $9%+,5+( &*1& $'& $. 1"" ,+%7$0(+0&%<
8? FCG% %1) &*1& 7,$4$&/$01- 12&/5/&/+% *+-7 &*+4 &$ %+-- &*+/, 7,$('2&%<
Per$ormance o$ company1s a(ailable product in terms o$ sales.
2 2.0 2.0 2.0
48 48.0 48.0 50.0
45 45.0 45.0 5.0
3 3.0 3.0 8.0
2 2.0 2.0 100.0
100 100.0 100.0
#ery 2oo$
2oo$
*)erage
9a$
#ery 9a$
"otal
#ali$
%re&uency 'ercent #ali$ 'ercent
(umulati)e
'ercent
Babasabpatilfreepptmba.com Page 5
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
'erformance of companyBs a)ailable pro$uct in terms of sales.
2.0+
3.0+
45.0+
48.0+
2.0+
#ery 9a$
9a$
*)erage
2oo$
#ery 2oo$
Inte%+%etation: F,$4 &*+ 19$5+ 7/+ 2*1,& /& /% $9%+,5+( &*1&< 48? FCG% %1) &*1&
7+,.$,4102+ $. 2$4710)G% /% 8$$( /0 &+,4% $. %1-+%< 45? FCG% %1) &*1& 7+,.$,4102+
$. 2$4710/+% /% 15+,18+< 3? FCG% %1) &*1& 7+,.$,4102+ $. 2$4710/+% /% 91( 10( 2?
FCG% %1) &*1& 2$4710/+% 7+,.$,4102+ /% 5+,) 8$$( .
Are you satis$ied 'ith the commission structure #i(en by the company-
14 14.0 14.0 14.0
5, 5,.0 5,.0 ,1.0
22 22.0 22.0 3.0
! !.0 !.0 .0
1 1.0 1.0 100.0
100 100.0 100.0
7ighly .atisfie$
.atisfie$
*)erage
8issatisfie$
7ighly 8issatisfie$
"otal
#ali$
%re&uency 'ercent #ali$ 'ercent
(umulati)e
'ercent
Babasabpatilfreepptmba.com Page 6
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
*re you satisfie$ 6ith the commission structure gi)en by company.
1.0+
!.0+
22.0+
5,.0+
14.0+
7ighly 8issatisf ie$
8issatisf ie$
*) erage
.atisf ie$
7ighly .atisf ie$
Inte%+%etation- .,$4 &*+ 19$5+ 2*1,& 6+ 210 %1) &*1& 5? $. &*+4 1,+ %1&/%./+( 6/&*
&*+ 2$44/%%/$0 %&,'2&',+ $..+,+( 9) HDFC 10( ? 1,+ (/%%1&/%./+( 6/&* 2$44/%%/$0
%&,'2&',+.
Do you 'ish to continue 'ith )DC standard li$e insurance-
1 1.0 1.0 1.0
.0 .0 100.0
100 100.0 100.0
=es
"otal
#ali$
%re&uency 'ercent #ali$ 'ercent
(umulati)e
'ercent
Babasabpatilfreepptmba.com Page
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
8o you 6ish to continue 6ith 78%( stan$ar$ life insurance<
.0+
1.0+
=es
Inte%+%etation- F,$4 &*+ 19$5+ 7/+ 2*1,& /& /% $9%+,5+( &*1& $'& $. 1"" ,+%7$0(+0&%<
!1? FCG% %1) &*1& &*+) 6$'-( -/3+ &$ 2$0&/0'+ 6/&* &*+ 2$4710) HDFC 10( !? FCG%
%1) &*1& &*+) 6$'-(0G& -/3+ &$ (/%2$0&/0'+ 6/&* &*+ 2$4710).
Babasabpatilfreepptmba.com Page 8
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
FINDIN4S
0IN)INGS:
* A22$,(/08 &$ %',5+) 4$%& $. &*+ F/0102/1- C$0%'-&10&% EFCT%D 1,+ 6$,3/08 %/02+
1C 3 )+1,%.
Babasabpatilfreepptmba.com Page !
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
5 I02+0&/5+ /% &*+ 41=$, .12&$, 6*/2* 413+% &*+ ./0102/1- 2$0%'-&10& &$ 2*$$%+ 21,++,
/0 HDFC.
6 !6? 1,+ %1&/%./+( 6/&* &*+ &,1/0/08 @ 8'/(102+ 7,$5/(+( 9) &*+ 2$4710).
7 F/0102/1- C$0%'-&10&% 8+& %'77$,& /0 %+--/08 &*+ 7,$('2&% 6/&* 7,$4$&/$01- 12&/5/&/+%<
&*/% 12&% 1% 4$&/51&/$01- .12&$,.
8 5? $. &*+ FCG% 1,+ %1&/%./+( 6/&* &*+ 2$44/%%/$0 %&,'2&',+.
Babasabpatilfreepptmba.com Page 8"
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
RECOMMENDATIONS
RECOMMEN)ATIONS:
Babasabpatilfreepptmba.com Page 81
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
• C$4710) %*$'-( 2$0&/0'+ &$ 7,$5/(+ 1&&,12&/5+ /02+0&/5+% &$ ./0102/1-
2$0%'-&10&% +5+0 1.&+, $0+ )+1, 1% &*+) 8/5+ 4$,+ /47$,&102+ .$, /02+0&/5+%.
• C$4710) %*$'-( 8/5+ +A&,1 9+0+./& &$ /&% +../2/+0& A8+0&% 6*/2* 6/-- 4$&/51&+
&*+4 &$ 8+& 4$,+ 9'%/0+%% 10( 12*/+5+ &*+/, -1,8+, S1-+%.
• T*+ &1,8+& 8/5+0 &$ &*+ FCG% %*$'-( 9+ ,+1-/%&/2< S$ &*1& /& ($+% 0$& (+4$&/51&+
&*+4.
• T*+ 7,$2+(',+ $. 8+&&/08 /0%',102+ 7$-/2) /% *+2&/2 10( &/4+ 2$0%'4/08< 6*/2*
%*$'-( 9+ %/47-/./+( %$ &*1& &*+ FCG% 6$,3 4$,+ +../2/+0&-).
Babasabpatilfreepptmba.com Page 82
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
CONCLUSION
Babasabpatilfreepptmba.com Page 83
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
Babasabpatilfreepptmba.com Page 84
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
CONCULSION :
HDFC S&10(1,( L/.+ I0%',102+ /% $0+ $. &*+ 7,/51&+ -/.+ /0%',102+ 2$4710) /0
I0(/10 /0%',102+ /0('%&,). T*+,+ /% &,1/0/08 10( 8'/(102+ &$ ./0102/1- 2$0%'-&10&% &$
+A7-1/0 19$'& &*+ 7,$('2&%.. S'7+,/$,% &13+ 3++0 /0&+,+%& /0 7,$5/(/08 1%%/%&102+ 10(
%'77$,& &$ &*+/, %'9 $,(/01&+% &$ 12*/+5+ &*+/, 19$5+ %1/( &1,8+&.
I*+0+5+, 2$4710) -1'02*+% 1 0+6 7,$('2&< 2$4710) 2$0('2&% %$4+
.'02&/$0% $, &,1/0/08 7,$8,14 &$ +('21&+ &*+/, ./0102/1- 2$0%'-&10&%< 6*/2* +0%',+%
(/,+2& /0&+,12&/$0 6/&* +A/%&/08 2$%&'4+,%. T*+,+ /% 1 FNE/ A4ENT DAY$ &$
9$$%& &*+ 0+6 18+0&% /0 &*+/, 6$,3.
Babasabpatilfreepptmba.com Page 85
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
3I3LIO4RAPHY
Babasabpatilfreepptmba.com Page 86
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
/I/LIOGRAP3Y
2e"site:
666.*(.2%&(-/.+.2$4
666./,(1.2$4
)o$u,e.ts: P147*-+&% $. (/..+,+0& 7,$('2&% $. HDFC<
A %147-+ $. ;'+%&/$001/,+ 6*/2* /% %',5+)+(
/oo9s: H'410 R+%$',2+ D+5+-$74+0& 9) S'991 R1$<
M1,3+&/08 ,+%+1,2* 9) T'-- @ H163/0%
Babasabpatilfreepptmba.com Page 8
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
ANNEURE
Babasabpatilfreepptmba.com Page 88
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
D+1, S/, L M1(14
0INANCIAL CONSULTANTS PRO0ILE
N14+ : ...................................... .......... . C$0&12&
N$:......................................
A((,+%%: ..UUUUUUUUUUUUUUU. A8+ : UUUU.
UUUUUUUUUUUUUU.
S+A: M1-+ E D F+41-+ E D M1,/&1- S&1&'%: M1,,/+( E D U041,,/+( E D
E('21&/$0 M'1-/./21&/$0: 1D SSLC E D 9D 12
&* E D
2D G,1('1&+ E D
(D P$%& G,1('1&+ E D +D O&*+,% E D
E47-$)+
1D P1,& &/4+ E D 9D F'-- &/4+ E D1 S/02+ *$6 410) )+1,% )$' *15+ 9++0 6$,3/08 1% F/0102/1- C$0%'-&10& .$,
HDFC %&10(1,( -/.+ I0%',102+.
1D 64$0&*% @ 9+-$6 E D 9D 1 )+1, CC 3 )+1, E D
2D 3)+1, CC 4 )+1, E D (D 4)+1, CC 19$5+ E D
2 I*1& 41(+ )$' &$ 2*$$%+ 21,++, /0 HDFCP
1D #,10( 014+ E D 9D I02+0&/5+% E D
2D O77$,&'0/&/+% E D (D G,$6&* E D
+D O&*+,% UUUUUUUUUUUUU..
3 A,+ )$' *177) 6/&* &*+ &,1/0/08 10( 8'/(102+ &*1& /% 9+/08 7,$5/(+( 9) &*+
C$4710)P
1D Y+% E D 9D N$ E D
4 H$6 ($ )$' ,1&+ &*+ %1&/%.12&/$0 -+5+- 6/&* ,+%7+2& &$ &,1/0/08 10( 8'/(102+ 8/5+0
9) &*+ 2$4710)P
1D H/8*-) %1&/%./+( E D 9D S1&/%./+( E D 2D N+/&*+,VN$, E D
(D D/%%1&/%./+( E D +D H/8*-) (/%%1&/%./+( E D
Babasabpatilfreepptmba.com Page 8!
The Satisfaction Level of Financial Consultants of HDFC STANDARD
LIFE INSURANCE COMPANY LIMITED
5 D$ )$' &*/03 )$', %'7+,/$,% 7,$5/(+ &*+/, 1%%/%&102+ 10( %'77$,& /0 12*/+5/08
)$', ,+;'/,+( &1,8+&P
1D Y+% E D 9D N$ E D
6 Y$', =$9 %1&/%.12&/$0 -+5+- &$61,(% &*+ 2$4710)P
1D H/8*-) %1&/%./+( E D 9D S1&/%./+( E D 2D A5+,18+ E D
(D D/%%1&/%./+( E D +D H/8*-) (/%%1&/%./+( E D
I*/2* 7,$('2&% ($ )$' .++-< %+-- +1%/-) /0 &*+ 41,3+&P
1D P,$&+2&/$0 7-10 E D 9D I05+%&4+0& 7-10E D 2D P+0%/$0 7-10 E D
(D S15/08 7-10 E D +D U0/& -/03+( 7-10 E D
8 I*1& (/../2'-&/+% 1,/%+ /0 %+--/08 $', 7,$('2&%P
1D #,10( /418+ E D 9D P,/2+ ,108+ E D 2D P1%& ,+2$,(% E D
(D R+&',0% E D +D S+2',/&) E D
! D$ &*+ 7,$4$&/$01- 12&/5/&/+% *+-7 &*+ ./0102/1- 2$0%'-&10&% &$ %+-- &*+ 7,$('2&%
. +1%/-) /0 &*+ 41,3+&.
1D H/8*-) A8,++ E D 9D A8,++ E D 2D N+/&*+,LN$, E D
(D D/%18,++ E D +D H/8*-) D/%18,++ E D
1" H$6 ($ )$' ,1&+ &*+ 7+,.$,4102+ $. 2$4710/+%G 151/-19-+ 7,$('2& /0 &+,4% $.
%1-+%P
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