Description
“Identifying the owners and access provisioning contacts of all applications being used in BNY Mellon International Operations (India) Pvt. Limited”.
Summer Internship Report
ON
“Identifying the owners and access provisioning contacts of all applications being
used in BNY Mellon International Operations (India) Pvt. Limited”.
FOR BANK OF NEW YORK MELLON Prepared By:
Rumki Mukherjee(Specialization-Marketing) “Management Institute for Leadership and Excellence” Batch-2010-12
Under Guidance of:
Vincent Peter Senior Program Manager Vice President BNY Mellon International Operations (India) Private Limited
As a partial fulfillment of PGPM programme of ”Management Institute for Leadership and Excellence” For the period 13th June 2011 -1st August 2011
Acknowledgement
At the outset I would like to express my heartfelt gratitude to Dr. Samir Kapoor, Dean of Academics, MILE and BNY Mellon International Operations Pvt. Limited for providing me opportunity to work with their esteemed organization.
My sincere thanks to my mentor Mr. Vincent Peter for guiding me right from the beginning of the project. With his co-operation and guidance, I could understand the various practical aspects of project management.
My sincere thanks to the transition team of BNY Mellon and also to all the SDLs and process managers for supporting me with all the data which were required for the successful completion of my project.
I would also like to thank all those people of BNY Mellon, though being stranger to me lifted my spirit with cheerful smiles and gave me inspiration to work harder.
CONTENTS:
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
Acknowledgement Overview of the company Project Details Scope document of the project Statement of Work Key Stakeholders Risks Involved Documentation and Tracking Scheduling and Planning Deliverables KPI Solution Analysis SWOT Observations Recommendations Ongoing Report-Handovers
Overview of the company
The Bank of New York Mellon Corporation (NYSE: BK) is a global financial services company formed on July 1, 2007 as result of the merger of The Bank of New York and Mellon Financial Corporation. The company employs more than 48,000 staff worldwide and has over US$ 1.2 trillion in assets under management and $25.5 trillion in assets under custody and administration. It operates in six primary financial services sectors including asset management, asset servicing, wealth management, broker-dealer and advisory services, issuance services, and treasury services. It is the oldest banking corporation in the United States, tracing its origins to the establishment of the Bank of New York in 1784 by Alexander Hamilton.
Headquarters- New York City, New York, U.S Key People-Robert Kelly (Global CEO) Gerald Hassell(President) Dinesh Deo(CEO India) RevenueOperating incomeNet incomeUS$ 13.875 billion (2010) US$ 3.694 billion (2010) US$ 2.518 billion (2010)
Project Details:
Project Name:
To Identify the owners and access provisioning contacts of all applications being used in BNY Mellon International Operations (India) Pvt. Limited.
Project Type:
Critical
Location:
Pune, India
LOB:
Transition
Project Manager:
Rumki Mukherjee
Target Completion:
1st August 2011
Project Mentor:
Vincent Peter
Project Timeline:13th June 2011-1st Aug 2011
Project Objective:
This project will serve to streamline technology related issues and will reduce cycle time of issue resolution by identifying owners and key contacts of these applications.
Project Summary: 1. To get the validation done by the process managers of all the applications being used in respective processes 2. To identify those who provisions the access for various applications used from Pune site 3. To identify the application owners for all applications used from Pune site 4. To design follow up mechanism by determining the Escalation Matrix and TAT for provisioning/issue resolution of all applications
Statement of Work
Key Stakeholders of the project
Role
Name
Phone Number
Sponsors
Steering Committee
Steering Committee
GAMO/ITAC
Rohan Chopde
412-236-8408
Project Escalation Contact
Application Owner Sheet
--------------------------------------------------
IT
Anil Narayanan
412-236-2799
HR Contact
Anvita Shukla
412-236-8279
Risks Involved:
Major Risks: The operation phase has to measure the criticality of the project once the key contacts and the access provisioning teams are identified for all the applications presently used in BNY Mellon. The KRI Matrix would be based on: ? ? Cycle time for each issue resolution
Escalation and Follow up Mechanism for each application
Project Scope:
This project will serve to streamline technology related issues and will reduce cycle time of issue resolution by identifying owners and key contacts of these applications.
Scheduling and Planning
Document Scope Document
Link saved Share DriveFolder-Summer Intern project Share DriveFolder-Summer Intern project Share DriveFolder-Summer Intern project Share DriveFolder-Summer Intern project Share DriveFolder-Summer Intern project Share DriveFolder-Summer Intern project
Created By Rumki Mukherjee
Reviewed By Vincent Peter
Target Date 15 June 2011
th
Application Summary Report Validated sheets sent by SDLs
Rumki Mukherjee
Vincent Peter
25 June 2011
th
Rumki Mukherjee
Vincent Peter
7 July 2011
th
Emails from stakeholders
Rumki Mukherjee
Vincent Peter
15 July 2011
th
Validated sheets from GAMO
Rumki Mukherjee
Vincent Peter
20 July 2011
th
Key contacts of ApplicationsAnil’s Team
Rumki Mukherjee
Vincent Peter
25 July 2011
th
Tracking and Reporting
Type of Communication Status Report
Communication Schedule EOD
Communication Mechanism Email,call,1-0-1
Who initiates
Recipient
Project Manager Project Manager Mentor and Project Manager Stakeholder
Stakeholder
Effort Tracking Report Project Review
Weekly
Email
Mentor
Weekly
1-0-1
Both
Requirement Changes
As approved
Control tool
Project Manager
Deliverables
Deliverable Validated sheets by SDLs
Recipients Mentor
Delivery Date 20 June 2011
th
Delivery Method Email & Documentation Tracker Email & Documentation Tracker Email & Documentation Tracker Email & Documentation Tracker
Comments Completed as planned- 100%
Validated sheets by GAMO
Mentor
1 July 2011
st
Completed as planned- 100%
Key Provisioning contacts
Mentor
15 July 2011
th
Completed as planned- 50%
Owners of applications
Mentor
25 July 2011
th
Completed as planned- 35%
VP Comments- Please note that target was revised mid way through the project to better focus on initial goals which were estimated at 20 hours, however turned out to be 45 hours post planning discussions with stakeholders
Key Performance Index:
Milestones
% Achieved
Criticality Total Applications in BNY Mellon are 2578, out which 328 are share drives. Not all applications are provisioned by Pune team. Rest is dealt by On-shore team. 200 applications have been identified with their contactsteam responsible with desk number and email ids.
Validation of Applications-SDL
100%
Provisioning Contacts
75%
Key contacts of Applications
35%
Solution Analysis
Prototype
What worked well?
Solution
The validation of the applications and finding the provisioning contacts of all those applications worked well. Also, the key contacts of more than 200 applications with their TAT are on table. The process map of the applications with key parameters like person responsible for each application, cycle time for issue resolution and owners and key provisioning contacts.
What needs to be redesigned?
What needs to be eliminated?
Share Drives
What needs to be added?
Escalation Matrix and Follow up Mechanism for each application
SWOT AnalysisCompany
Strengths Weaknesses
* Asset leverage * Innovation * Online growth * Market share leadership
* Competition * External changes (government, politics, taxes, etc)
* Emerging markets and expansion abroad * Innovation * Online * Product and services expansion
* Exchange rate fluctuations
Opportunities
Threats
SWOT Analysis-Project
Strengths 1.Number of applications in BNY Mellon-2250 2.There are 23 shifts currently running in the company BNY Mellon earns maximum revenue from Asset servicing and FMTS,most of the applications are identified in these sectors.
Weaknesses
The project will streamline the technology related issues.
Due to the merger in 2007,the intergration of the applications have not yet happened.
The project requires the fast upgradation of data handling.
This project will reduce the cycle time of issue resolution which increases deliverables for business.
In this project,most of the servers are unidentified and the information prevails only with critical stakeholders.
The project needs to evaluated at every stage or else the effectiveness degree elapses.
Opportunities
Threats
Recommendations and Observations:
? The project requires the fast upgradation of data handling. ? The project needs to evaluate at every stage or else the effectiveness degree elapses. ? Handover report has been submitted to the mentor. ? Project details have been saved in share drive.
.
Feedback by Project Mentor
Rumki has been extremely helpful with this project and has focused all her time during her tenure to ensure projects deliverables are met.
StrengthsTransition Awareness & Knowledge- Good understanding of the Transition Cycle. Was able to access impacts of delay at various stages, which helped her focus on issues with most impact Focused approach- Was very clear during planning stages of what was in scope and focused only on that. This helped achieve good progress in the 6 weeks that she was managing this project Ability to follow up rigorously- Rumki managed to get all applications updated and vetted with all SDLs and their direct. This shows her follow up ability and being persuasive to have SDLs and others respond back to her questions
OpportunitiesLost focus in the last 2 weeks (activities should have been forecasted earlier)- We did not make as much progress as we thought we could primarily because of the last 2 weeks where we dropped pace. Rumki mentioned that she had to visit her college and Manpower office several times and due to which was not able to spend full hours at work. If these factors could have been forecasted, we could have adjusted target to be achieved accordingly at the beginning of the project itself. This ofcourse is no fault on her part and was very situational. OverallRumki has several strengths and skillset that is needed in a project manager. She is extremely focused and took charge of the project from day one. Though we could have made some more progress, however we have made very good progress from overall project point of view. Rumki is a best resource we could have asked for to do this project and I would like to thank her for getting this project to where it is in such a short time period. Rumki has ensured all documentation is complete, saved in the shared drive and proper handover was done prior to leaving on 29 July 2011 (her last day at work).
doc_689567902.pdf
“Identifying the owners and access provisioning contacts of all applications being used in BNY Mellon International Operations (India) Pvt. Limited”.
Summer Internship Report
ON
“Identifying the owners and access provisioning contacts of all applications being
used in BNY Mellon International Operations (India) Pvt. Limited”.
FOR BANK OF NEW YORK MELLON Prepared By:
Rumki Mukherjee(Specialization-Marketing) “Management Institute for Leadership and Excellence” Batch-2010-12
Under Guidance of:
Vincent Peter Senior Program Manager Vice President BNY Mellon International Operations (India) Private Limited
As a partial fulfillment of PGPM programme of ”Management Institute for Leadership and Excellence” For the period 13th June 2011 -1st August 2011
Acknowledgement
At the outset I would like to express my heartfelt gratitude to Dr. Samir Kapoor, Dean of Academics, MILE and BNY Mellon International Operations Pvt. Limited for providing me opportunity to work with their esteemed organization.
My sincere thanks to my mentor Mr. Vincent Peter for guiding me right from the beginning of the project. With his co-operation and guidance, I could understand the various practical aspects of project management.
My sincere thanks to the transition team of BNY Mellon and also to all the SDLs and process managers for supporting me with all the data which were required for the successful completion of my project.
I would also like to thank all those people of BNY Mellon, though being stranger to me lifted my spirit with cheerful smiles and gave me inspiration to work harder.
CONTENTS:
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
Acknowledgement Overview of the company Project Details Scope document of the project Statement of Work Key Stakeholders Risks Involved Documentation and Tracking Scheduling and Planning Deliverables KPI Solution Analysis SWOT Observations Recommendations Ongoing Report-Handovers
Overview of the company
The Bank of New York Mellon Corporation (NYSE: BK) is a global financial services company formed on July 1, 2007 as result of the merger of The Bank of New York and Mellon Financial Corporation. The company employs more than 48,000 staff worldwide and has over US$ 1.2 trillion in assets under management and $25.5 trillion in assets under custody and administration. It operates in six primary financial services sectors including asset management, asset servicing, wealth management, broker-dealer and advisory services, issuance services, and treasury services. It is the oldest banking corporation in the United States, tracing its origins to the establishment of the Bank of New York in 1784 by Alexander Hamilton.
Headquarters- New York City, New York, U.S Key People-Robert Kelly (Global CEO) Gerald Hassell(President) Dinesh Deo(CEO India) RevenueOperating incomeNet incomeUS$ 13.875 billion (2010) US$ 3.694 billion (2010) US$ 2.518 billion (2010)
Project Details:
Project Name:
To Identify the owners and access provisioning contacts of all applications being used in BNY Mellon International Operations (India) Pvt. Limited.
Project Type:
Critical
Location:
Pune, India
LOB:
Transition
Project Manager:
Rumki Mukherjee
Target Completion:
1st August 2011
Project Mentor:
Vincent Peter
Project Timeline:13th June 2011-1st Aug 2011
Project Objective:
This project will serve to streamline technology related issues and will reduce cycle time of issue resolution by identifying owners and key contacts of these applications.
Project Summary: 1. To get the validation done by the process managers of all the applications being used in respective processes 2. To identify those who provisions the access for various applications used from Pune site 3. To identify the application owners for all applications used from Pune site 4. To design follow up mechanism by determining the Escalation Matrix and TAT for provisioning/issue resolution of all applications
Statement of Work
Key Stakeholders of the project
Role
Name
Phone Number
Sponsors
Steering Committee
Steering Committee
GAMO/ITAC
Rohan Chopde
412-236-8408
Project Escalation Contact
Application Owner Sheet
--------------------------------------------------
IT
Anil Narayanan
412-236-2799
HR Contact
Anvita Shukla
412-236-8279
Risks Involved:
Major Risks: The operation phase has to measure the criticality of the project once the key contacts and the access provisioning teams are identified for all the applications presently used in BNY Mellon. The KRI Matrix would be based on: ? ? Cycle time for each issue resolution
Escalation and Follow up Mechanism for each application
Project Scope:
This project will serve to streamline technology related issues and will reduce cycle time of issue resolution by identifying owners and key contacts of these applications.
Scheduling and Planning
Document Scope Document
Link saved Share DriveFolder-Summer Intern project Share DriveFolder-Summer Intern project Share DriveFolder-Summer Intern project Share DriveFolder-Summer Intern project Share DriveFolder-Summer Intern project Share DriveFolder-Summer Intern project
Created By Rumki Mukherjee
Reviewed By Vincent Peter
Target Date 15 June 2011
th
Application Summary Report Validated sheets sent by SDLs
Rumki Mukherjee
Vincent Peter
25 June 2011
th
Rumki Mukherjee
Vincent Peter
7 July 2011
th
Emails from stakeholders
Rumki Mukherjee
Vincent Peter
15 July 2011
th
Validated sheets from GAMO
Rumki Mukherjee
Vincent Peter
20 July 2011
th
Key contacts of ApplicationsAnil’s Team
Rumki Mukherjee
Vincent Peter
25 July 2011
th
Tracking and Reporting
Type of Communication Status Report
Communication Schedule EOD
Communication Mechanism Email,call,1-0-1
Who initiates
Recipient
Project Manager Project Manager Mentor and Project Manager Stakeholder
Stakeholder
Effort Tracking Report Project Review
Weekly
Mentor
Weekly
1-0-1
Both
Requirement Changes
As approved
Control tool
Project Manager
Deliverables
Deliverable Validated sheets by SDLs
Recipients Mentor
Delivery Date 20 June 2011
th
Delivery Method Email & Documentation Tracker Email & Documentation Tracker Email & Documentation Tracker Email & Documentation Tracker
Comments Completed as planned- 100%
Validated sheets by GAMO
Mentor
1 July 2011
st
Completed as planned- 100%
Key Provisioning contacts
Mentor
15 July 2011
th
Completed as planned- 50%
Owners of applications
Mentor
25 July 2011
th
Completed as planned- 35%
VP Comments- Please note that target was revised mid way through the project to better focus on initial goals which were estimated at 20 hours, however turned out to be 45 hours post planning discussions with stakeholders
Key Performance Index:
Milestones
% Achieved
Criticality Total Applications in BNY Mellon are 2578, out which 328 are share drives. Not all applications are provisioned by Pune team. Rest is dealt by On-shore team. 200 applications have been identified with their contactsteam responsible with desk number and email ids.
Validation of Applications-SDL
100%
Provisioning Contacts
75%
Key contacts of Applications
35%
Solution Analysis
Prototype
What worked well?
Solution
The validation of the applications and finding the provisioning contacts of all those applications worked well. Also, the key contacts of more than 200 applications with their TAT are on table. The process map of the applications with key parameters like person responsible for each application, cycle time for issue resolution and owners and key provisioning contacts.
What needs to be redesigned?
What needs to be eliminated?
Share Drives
What needs to be added?
Escalation Matrix and Follow up Mechanism for each application
SWOT AnalysisCompany
Strengths Weaknesses
* Asset leverage * Innovation * Online growth * Market share leadership
* Competition * External changes (government, politics, taxes, etc)
* Emerging markets and expansion abroad * Innovation * Online * Product and services expansion
* Exchange rate fluctuations
Opportunities
Threats
SWOT Analysis-Project
Strengths 1.Number of applications in BNY Mellon-2250 2.There are 23 shifts currently running in the company BNY Mellon earns maximum revenue from Asset servicing and FMTS,most of the applications are identified in these sectors.
Weaknesses
The project will streamline the technology related issues.
Due to the merger in 2007,the intergration of the applications have not yet happened.
The project requires the fast upgradation of data handling.
This project will reduce the cycle time of issue resolution which increases deliverables for business.
In this project,most of the servers are unidentified and the information prevails only with critical stakeholders.
The project needs to evaluated at every stage or else the effectiveness degree elapses.
Opportunities
Threats
Recommendations and Observations:
? The project requires the fast upgradation of data handling. ? The project needs to evaluate at every stage or else the effectiveness degree elapses. ? Handover report has been submitted to the mentor. ? Project details have been saved in share drive.
.
Feedback by Project Mentor
Rumki has been extremely helpful with this project and has focused all her time during her tenure to ensure projects deliverables are met.
StrengthsTransition Awareness & Knowledge- Good understanding of the Transition Cycle. Was able to access impacts of delay at various stages, which helped her focus on issues with most impact Focused approach- Was very clear during planning stages of what was in scope and focused only on that. This helped achieve good progress in the 6 weeks that she was managing this project Ability to follow up rigorously- Rumki managed to get all applications updated and vetted with all SDLs and their direct. This shows her follow up ability and being persuasive to have SDLs and others respond back to her questions
OpportunitiesLost focus in the last 2 weeks (activities should have been forecasted earlier)- We did not make as much progress as we thought we could primarily because of the last 2 weeks where we dropped pace. Rumki mentioned that she had to visit her college and Manpower office several times and due to which was not able to spend full hours at work. If these factors could have been forecasted, we could have adjusted target to be achieved accordingly at the beginning of the project itself. This ofcourse is no fault on her part and was very situational. OverallRumki has several strengths and skillset that is needed in a project manager. She is extremely focused and took charge of the project from day one. Though we could have made some more progress, however we have made very good progress from overall project point of view. Rumki is a best resource we could have asked for to do this project and I would like to thank her for getting this project to where it is in such a short time period. Rumki has ensured all documentation is complete, saved in the shared drive and proper handover was done prior to leaving on 29 July 2011 (her last day at work).
doc_689567902.pdf