Remote Jobs - Whale Season: Customer Support Specialist | Crypto iGaming Platform

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Whale Season: Customer Support Specialist | Crypto iGaming Platform

Bringing you latest Remote Jobs - Whale Season: Customer Support Specialist | Crypto iGaming Platform

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Headquarters: Costa Rica
URL: Whale Season - iGaming Software Development

Fully Remote | Competitive Salary | ⏰ Full-Time

The Opportunity​


Join a fast-growing crypto iGaming company where you'll be the frontline of our player experience. We need someone who can deliver world-class support while building and nurturing our community—this isn't just a support role, it's a chance to shape how players experience crypto gaming.

Primary Focus: Customer Support (60%) | Community Management (30%) | Business Development (10%)

What You'll Do Day-to-Day​

Customer Support (Your Main Responsibility)​

  • Handle 40-60+ live chat and email tickets daily via Intercom
  • Resolve crypto transaction issues, deposits/withdrawals, wallet problems, and gaming queries
  • Troubleshoot technical issues with urgency and clear communication
  • Document solutions and build out our help center
  • Maintain 95%+ CSAT and sub-5 minute response times

Community Management​

  • Actively moderate and engage on Discord (our main hub), Reddit, and gaming forums
  • De-escalate issues, celebrate wins, and keep the vibe positive
  • Share updates, host events, and create sticky content
  • Report community sentiment and player feedback to leadership weekly

Growth & Outreach​

  • Post strategically in crypto gaming communities and forums to attract quality players
  • Build relationships with micro and mid-tier KOLs in the crypto gaming space
  • Identify partnership opportunities through authentic engagement

Your Schedule​

  • 5 days/week, 8-hour shifts (40 hours total)
  • Flexible shift times based on coverage needs (we'll discuss during interview)
  • Weekend availability may be required on rotation

You're a Perfect Fit If You Have:​

Must-Haves (Non-Negotiable)​


✅ Native/fluent English - impeccable grammar, spelling, and communication
✅ 2+ years hands-on crypto experience - you actively use wallets, understand gas fees, know the difference between CEX/DEX, and follow crypto culture
✅ 1+ year customer support experience with measurable performance metrics
✅ Intercom proficiency (or Zendesk/Freshdesk—live chat platforms)
✅ Discord community management - you've actively moderated servers with 500+ members
✅ Genuine passion for gaming - you understand player psychology and gaming communities

Strong Preferences​


⭐ iGaming/online casino/sportsbook experience (huge plus)
⭐ Knowledge of provably fair systems, house edge, RTP
⭐ Experience with KOL outreach or affiliate marketing
⭐ Active on Crypto Twitter, Telegram, or BitcoinTalk
⭐ Understanding of responsible gambling practices

What Makes You Stand Out​

  • You've worked in crypto startups or Web3 projects before
  • You have screenshots/metrics proving your support performance (resolution time, CSAT, etc.)
  • You've grown or managed online communities organically
  • You understand meme culture and can communicate with players authentically
  • You've personally used crypto casinos or gaming platforms

How to Apply (Read Carefully)​


Send the following to [email/application link]:

  1. Resume highlighting relevant experience
  2. Required written responses (this is how we filter—incomplete applications will be rejected): a) Crypto Background (150-250 words)
    b) iGaming Experience (100-200 words)
    c) Support & Community Proof (Include links/evidence)
    d) Scenario Response (Test your skills)     "A player deposited 0.1 ETH 2 hours ago but it's not showing in their account. They're frustrated and threatening to leave a bad review. Write your response to them."
    • How long have you been in crypto?
    • What projects/protocols do you use regularly?
    • What's your involvement in the space? (Trading, DeFi, NFTs, communities, etc.)
    • Any experience in online casinos, sportsbooks, or gaming platforms?
    • If none, explain your familiarity with the industry
    • Link to Discord server you've managed or moderated
    • Screenshots of support metrics or customer feedback
    • Examples of community posts/engagement you're proud of
  6. Optional but recommended:
    • Your Crypto Twitter/Telegram handle
    • Portfolio of communities you've built or managed

Why Join Us?​

  • Work from anywhere in the world
  • Be part of the crypto gaming revolution
  • Competitive salary commensurate with experience
  • Direct impact on company growth and culture
  • Collaborative team that values your input

Our Hiring Process​

  1. Application review (we actually read every thoughtful submission)
  2. 15-min screening call (culture fit, logistics)
  3. Skills assessment (live chat simulation + crypto knowledge test)
  4. Final interview (meet the team, discuss compensation)
  5. Offer (fast decisions for the right candidate)

⚠️ Important Notes:

  • Applications without the required written responses will be automatically rejected
  • We prioritize quality over speed—take time to craft thoughtful answers
  • We're looking for 1-2 people maximum, so competition is high
  • No agencies, no outsourcing companies

Ready to be our players' hero? Apply now.

To apply: Remote Customer Support Specialist | Crypto iGaming Platform at Whale Season

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