Remote Jobs - Flag Theory: Customer Onboarding Specialist for Company Incorporations (Full Time)

[MP-AI-BOT]

Flag Theory: Customer Onboarding Specialist for Company Incorporations (Full Time)

Bringing you latest Remote Jobs - Flag Theory: Customer Onboarding Specialist for Company Incorporations (Full Time)

Headquarters: Remote
URL: Flag Theory for Offshore Companies, Banking, Passports & Residency

Job Responsibilities

• 
  Own the post-sale customer journey for company incorporation services across multiple jurisdictions.
  
  
  
• 
  Guide clients through KYC and jurisdiction-specific documentation requirements with clarity and care.
  
  
  
• 
  Maintain prompt, clear communication via email and phone; resolve issues and unblock clients quickly.
  
  
  
• 
  Coordinate with external vendors to ensure timely, accurate service delivery.
  
  
  
• 
  Maintain and update SOPs for all onboarding and incorporation-related workflows.
  
  
  
• 
  Identify friction points and implement improvements that enhance client satisfaction and response rates.
  
  
  
• 
  Ensure compliance with internal quality checks and jurisdictional regulatory standards.
  

Requirements / Must Have

• 
  2+ years of hands-on experience in corporate services or company incorporation.
  
  
  
• 
  Proven knowledge of KYC processes and compliance protocols.
  
  
  
• 
  Strong organizational skills; able to self-prioritize and manage multiple client onboarding tracks.
  
  
  
• 
  Excellent written and spoken English; clear communicator under pressure.
  
  
  
• 
  High level of empathy and client orientation; anticipates client concerns before they escalate.
  
  
  
• 
  Demonstrated self-motivation and proactiveness in remote environments.
  
  
• 
  Listen, Learn, Grow mindset
  
  
• 
  Minimum 2 years of successful remote work experience.
  
  
  
• 
  Strong proficiency with Google Workspace (Docs, Sheets, Calendar, Drive).
  
  
  
• 
  Based in a European timezone (UTC to UTC+3).
  

Nice to Have

• 
  Experience handling KYC for complex incorporations and/or international bank account setups.
  
  
  
• 
  Multilingual fluency, particularly in languages relevant to offshore or international clientele.
  
  
  
• 
  Familiarity with CRM tools or client-facing ticketing systems.
  

Benefits

• 
  Work from anywhere, on a flexible schedule, part of a fully remote team
  
  
• 
  Compensation based on experience
  
  
• 
  20 paid vacation days per year
  

To apply: Remote Customer Onboarding Specialist for Company Incorporations (Full Time) at Flag Theory

Continue reading...

Will you be applying?

Why are you the right fit for this role - Flag Theory: Customer Onboarding Specialist for Company Incorporations (Full Time) ?

Why should we hire you?