Description
What are Quality Circles?, Structure of QC, How Do Quality Circles Work. Benefits of quality circles, QC Tools, Problems with Quality Circles
Quality Circles -A way to Quality improvement
Overview
? What
are Quality Circles? ? Objectives ? Structure of QC ? How Do Quality Circles Work? ? Benefits ? QC Tools ? Problems with Quality Circles ? Conclusion
What is a Quality Circle?
? Voluntary
? Meeting
groups of employees
on a regular basis to discuss & solve
problems related to work.
? They
operate on the principle that employee
participation in decision-making and problemsolving improves the quality of work
? Ideal
size 6-12 members
Objectives
?Change
in Attitude ?Self Development ?Team Spirit ?Improved Organizational Culture ?Improves communication ?Creates problem solving capability
Structure
?Steering ?
committee
Co-ordinator
?Facilitator ?Circle ?Circle
leader members
How Do Quality Circles Work?
Problem Identification Problem selection Problem Analysis
Implementation
Generate alternative solutions
Present solution
Prepare plan of action
Select the most appropriate solution
Benefits
?Increase
Productivity ?Improve Quality ?Boost Employee Morale ?Achievement satisfaction. ?Serves as cementing force ?Continuous improvement ?Brings about a change in environment
Tools
?Brainstorming. ?Pareto ?Cause
analysis. and effect diagram
?Histogram ?Scatter ?Control
diagram chart
Problems with Quality Circles
?Inadequate ?Unsure ?Not
Training
of Purpose
truly Voluntary
of Management Interest
?Lack
?Quality
Circles are not really
empowered to make decisions.
Conclusion
?
Not limited to manufacturing firms
only.
?
Applicable for variety of
organisations
?
Relevant for factories, firms,
schools, hospitals, universities, research institutes, banks,
doc_424297923.ppt
What are Quality Circles?, Structure of QC, How Do Quality Circles Work. Benefits of quality circles, QC Tools, Problems with Quality Circles
Quality Circles -A way to Quality improvement
Overview
? What
are Quality Circles? ? Objectives ? Structure of QC ? How Do Quality Circles Work? ? Benefits ? QC Tools ? Problems with Quality Circles ? Conclusion
What is a Quality Circle?
? Voluntary
? Meeting
groups of employees
on a regular basis to discuss & solve
problems related to work.
? They
operate on the principle that employee
participation in decision-making and problemsolving improves the quality of work
? Ideal
size 6-12 members
Objectives
?Change
in Attitude ?Self Development ?Team Spirit ?Improved Organizational Culture ?Improves communication ?Creates problem solving capability
Structure
?Steering ?
committee
Co-ordinator
?Facilitator ?Circle ?Circle
leader members
How Do Quality Circles Work?
Problem Identification Problem selection Problem Analysis
Implementation
Generate alternative solutions
Present solution
Prepare plan of action
Select the most appropriate solution
Benefits
?Increase
Productivity ?Improve Quality ?Boost Employee Morale ?Achievement satisfaction. ?Serves as cementing force ?Continuous improvement ?Brings about a change in environment
Tools
?Brainstorming. ?Pareto ?Cause
analysis. and effect diagram
?Histogram ?Scatter ?Control
diagram chart
Problems with Quality Circles
?Inadequate ?Unsure ?Not
Training
of Purpose
truly Voluntary
of Management Interest
?Lack
?Quality
Circles are not really
empowered to make decisions.
Conclusion
?
Not limited to manufacturing firms
only.
?
Applicable for variety of
organisations
?
Relevant for factories, firms,
schools, hospitals, universities, research institutes, banks,
doc_424297923.ppt