Description
The awards include Malcolm Baldridge National quality awards, european quality award, the australian quality award model.
Quality Award Models
MODEL
DEMING PRIZE
MBNQA AWARD
EQA/CII AWARD
AQA AWARD
Year
Periodicity Applicability Winners FOCUS
1951
Yearly Mainly Japan Limited Statistical control, Problem solving, External benchmarks
1987
Yearly USA Limited Leadership, Strategic planning, External benchmarks, Customer focus, Results added Culture change Management Self assessment External and Continuous improvement
1992
Yearly Europe Limited Leadership, Enablers and results, Processes, External benchmarks Business results Culture change Management Self assessment External and Continuous improvement Moderately changing High
1988
Yearly Australia Limited Leadership, Quality of Processes ,product And Services, Operational performance Culture change Management Self assessment External and Continuous improvement Moderately changing High
Approach Responsibility Methodology Emphasis
Culture change Management Self assessment External and Continuous improvement Moderately changing High
Development process Acquiring cost
Highly Dynamic High
Self Assessment Process
Develop Commitment
Plan Self Assessment Cycle
Establish Model and Reporting System Communicate Plan Educate Staff
Review Progress
Conduct Self Assessment
Establish Action Plan
Implement Action Plan
MALCOLM BALDRIGE NATIONAL QUALITY AWARDS[1994]
Management Of Process Quality Human Resource Development And Management Strategic Quality Planning
Customer Focus and Satisfaction
Leadership
Quality and Operational Results
Information and Analysis
MALCOLM BALDRIGE
CRITERIA FOR PERFORMANCE EXCELLENCE(1998)
Customer and Market Focused Strategy and Action Plans
2 Strategic Planning (80 points) 1 Leadership (110 points) 3 Customer and Market Focus (80 points) 6 Process Management (100 points) 5 Human Resource Focus (100 points) 7 Business Results (450 points)
4 Information and Analysis (80 points)
EUROPEAN QUALITY AWARD MODEL
People Management 90 points (9%) People Satisfaction 90 Points (9%) Business Results 150 Points
Leadership 100 points (10%)
Policy and Strategy 80 points (8%)
Processes 140 Points (14%)
Customer Satisfaction 200 Points (20%)
Resources 90 points (9%)
Impact on Society 60 Points (6%) Results 500 points (50%)
Enablers 500 points (50%)
THE AUSTRALIAN QUALITY AWARD MODEL (1994)
Customer focus (220)
Policy and Planning (80)
Information and Analysis (130)
Quality of Process Product and Services (200)
Organizational Performance (Not included in evaluation process)
People (200)
Leadership (170)
Leadership
Top management’s behavior and personal involvement in leadership, quality management function and efforts in driving the company towards Total Quality
Policies and Strategies
The company’s mission, values, vision and strategies related to Total Quality and customer focus
Human Resource Management
The management of the company deals employees with a view to develop and realize their full potential to continuously improve organizational development
Resources
The management utilization and preservation of resources (financial, information, material) and application of technology towards continuous business improvement
Process
The management of all the value adding activities within the company including identification, review and revision to ensure continuous improvement
Customer Satisfaction
Top company’s achievements and projection in terms of customer satisfaction
Employees Satisfaction
Company’s success in satisfying the needs and expectations of its employees
Impact on Society
Company’s success in satisfying the needs and expectations of the community at large, e.g. Company’s approach to: •Quality of life •The environment •The preservation of resources
Business Results
Company’s success in achieving its planned business performance and in satisfying the needs and expectations of its stakeholders
ENABLERS Strategic Planning 100 Human Resource Focus 95 Leadership 125 Customer and Market Focus 110 Supplier Focus 30
RESULTS BUSINESS EXCELLENCE MODEL
PROCESS
Impact on Society 70 Human Resource Satisfaction 100 Customer Satisfaction 115 Supplier Satisfaction 40
M A N A G E M E N T
Company Specific Business Result 75
80
INFORMATION MANAGEMENT 60
ENABLERS – RESULTS GRID
Low Enablers High Results
High Enablers High Results
RESULTS Low Enablers Low Results
High Enablers Low Results ENABLERS
THANKS!!!
doc_867260429.pptx
The awards include Malcolm Baldridge National quality awards, european quality award, the australian quality award model.
Quality Award Models
MODEL
DEMING PRIZE
MBNQA AWARD
EQA/CII AWARD
AQA AWARD
Year
Periodicity Applicability Winners FOCUS
1951
Yearly Mainly Japan Limited Statistical control, Problem solving, External benchmarks
1987
Yearly USA Limited Leadership, Strategic planning, External benchmarks, Customer focus, Results added Culture change Management Self assessment External and Continuous improvement
1992
Yearly Europe Limited Leadership, Enablers and results, Processes, External benchmarks Business results Culture change Management Self assessment External and Continuous improvement Moderately changing High
1988
Yearly Australia Limited Leadership, Quality of Processes ,product And Services, Operational performance Culture change Management Self assessment External and Continuous improvement Moderately changing High
Approach Responsibility Methodology Emphasis
Culture change Management Self assessment External and Continuous improvement Moderately changing High
Development process Acquiring cost
Highly Dynamic High
Self Assessment Process
Develop Commitment
Plan Self Assessment Cycle
Establish Model and Reporting System Communicate Plan Educate Staff
Review Progress
Conduct Self Assessment
Establish Action Plan
Implement Action Plan
MALCOLM BALDRIGE NATIONAL QUALITY AWARDS[1994]
Management Of Process Quality Human Resource Development And Management Strategic Quality Planning
Customer Focus and Satisfaction
Leadership
Quality and Operational Results
Information and Analysis
MALCOLM BALDRIGE
CRITERIA FOR PERFORMANCE EXCELLENCE(1998)
Customer and Market Focused Strategy and Action Plans
2 Strategic Planning (80 points) 1 Leadership (110 points) 3 Customer and Market Focus (80 points) 6 Process Management (100 points) 5 Human Resource Focus (100 points) 7 Business Results (450 points)
4 Information and Analysis (80 points)
EUROPEAN QUALITY AWARD MODEL
People Management 90 points (9%) People Satisfaction 90 Points (9%) Business Results 150 Points
Leadership 100 points (10%)
Policy and Strategy 80 points (8%)
Processes 140 Points (14%)
Customer Satisfaction 200 Points (20%)
Resources 90 points (9%)
Impact on Society 60 Points (6%) Results 500 points (50%)
Enablers 500 points (50%)
THE AUSTRALIAN QUALITY AWARD MODEL (1994)
Customer focus (220)
Policy and Planning (80)
Information and Analysis (130)
Quality of Process Product and Services (200)
Organizational Performance (Not included in evaluation process)
People (200)
Leadership (170)
Leadership
Top management’s behavior and personal involvement in leadership, quality management function and efforts in driving the company towards Total Quality
Policies and Strategies
The company’s mission, values, vision and strategies related to Total Quality and customer focus
Human Resource Management
The management of the company deals employees with a view to develop and realize their full potential to continuously improve organizational development
Resources
The management utilization and preservation of resources (financial, information, material) and application of technology towards continuous business improvement
Process
The management of all the value adding activities within the company including identification, review and revision to ensure continuous improvement
Customer Satisfaction
Top company’s achievements and projection in terms of customer satisfaction
Employees Satisfaction
Company’s success in satisfying the needs and expectations of its employees
Impact on Society
Company’s success in satisfying the needs and expectations of the community at large, e.g. Company’s approach to: •Quality of life •The environment •The preservation of resources
Business Results
Company’s success in achieving its planned business performance and in satisfying the needs and expectations of its stakeholders
ENABLERS Strategic Planning 100 Human Resource Focus 95 Leadership 125 Customer and Market Focus 110 Supplier Focus 30
RESULTS BUSINESS EXCELLENCE MODEL
PROCESS
Impact on Society 70 Human Resource Satisfaction 100 Customer Satisfaction 115 Supplier Satisfaction 40
M A N A G E M E N T
Company Specific Business Result 75
80
INFORMATION MANAGEMENT 60
ENABLERS – RESULTS GRID
Low Enablers High Results
High Enablers High Results
RESULTS Low Enablers Low Results
High Enablers Low Results ENABLERS
THANKS!!!
doc_867260429.pptx