A STUDY ON
ORGANISATION¶S ROLE IN CONFLICT MANAGEMENT
A COMPARATIVE STUDY ON TWO FMCG ORGANISATION¶S APPROACH TO INTERNAL CONFLICT RESOLUTION
by Your name here A thesis submitted in partial fulfilment of the requirements for the degree of MASTER OF MANAGEMENT in HUMAN RESOURCES ««««««««UNIVERSITY 2011
Approved by: ________________________________ «««, PhD Member, ««« __________________ Date
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ii
To my family . . .
iii
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During the development of my graduate studies in the «««University several persons and institutions collaborated directly and indirectly with my research. Without their support it would be impossible for me to finish my work. That is why I wish to dedicate this section to recognize their support.
I want to start expressing a sincere acknowledgement to my advisor, Dr. ««.because he gave me the opportunity to research under her guidance and supervision. I received
motivation; encouragement and support from him / her during all my studies. With him / her, I have learned writing papers for conferences and sharing my ideas to the public. I also want to thank the example, motivation, inspiration and support I received from Dr. ««««.. From these two persons, I am completely grateful. Special thanks I owe Dr. «««. for the opportunity of researching under his supervision, his support, guidance, and transmitted knowledge for the completion of my work. At last, but the most important I would like to thank my family, for their unconditional support, inspiration and love.
iv
Table of Contents
$%675$&7 ........................................................................................................................................... II $&.12:/('*(0(176...................................................................................................................IIV 1 ,1752'8&7,21 .......................................................................................................................... 6 7+(25(7,&$/%$&.*5281' ................................................................................................. 9 5(6($5&+0(7+2'2/2*< ...................................................................................................... '$7$$1$/
ORGANISATION¶S ROLE IN CONFLICT MANAGEMENT
A COMPARATIVE STUDY ON TWO FMCG ORGANISATION¶S APPROACH TO INTERNAL CONFLICT RESOLUTION
by Your name here A thesis submitted in partial fulfilment of the requirements for the degree of MASTER OF MANAGEMENT in HUMAN RESOURCES ««««««««UNIVERSITY 2011
Approved by: ________________________________ «««, PhD Member, ««« __________________ Date
$%675$&7
ii
To my family . . .
iii
$&.12:/('*(0(176
During the development of my graduate studies in the «««University several persons and institutions collaborated directly and indirectly with my research. Without their support it would be impossible for me to finish my work. That is why I wish to dedicate this section to recognize their support.
I want to start expressing a sincere acknowledgement to my advisor, Dr. ««.because he gave me the opportunity to research under her guidance and supervision. I received
motivation; encouragement and support from him / her during all my studies. With him / her, I have learned writing papers for conferences and sharing my ideas to the public. I also want to thank the example, motivation, inspiration and support I received from Dr. ««««.. From these two persons, I am completely grateful. Special thanks I owe Dr. «««. for the opportunity of researching under his supervision, his support, guidance, and transmitted knowledge for the completion of my work. At last, but the most important I would like to thank my family, for their unconditional support, inspiration and love.
iv
Table of Contents
$%675$&7 ........................................................................................................................................... II $&.12:/('*(0(176...................................................................................................................IIV 1 ,1752'8&7,21 .......................................................................................................................... 6 7+(25(7,&$/%$&.*5281' ................................................................................................. 9 5(6($5&+0(7+2'2/2*< ...................................................................................................... '$7$$1$/