Description
In the hospitality industry, service is king. Successful hotels and resorts must deliver an exceptional guest experience for every guest on every stay to win continual loyalty.
PAGE 1
THE CHALLENGE: IMPRESSING
EVERY GUEST ON EVERY VISIT
In the hospitality industry, service is king. Successful
hotels and resorts must deliver an exceptional guest
experience for every guest on every stay to win continual
loyalty. Superior service, employees that are ready to
take action on the spot and sparkling clean facilities
are the necessary ingredients for the type of stay
that’s worthy of a return visit — and an enthusiastic
recommendation to friends and colleagues. Your guests
want a rapid check-in at curbside, top notch service in
your restaurants, a prompt response to any request,
dependable and easy to use in-room broadband wireless
access, plus facilities that are spotless at all times —
from the parking lot to the lobby, guest rooms, banquet
halls and pool. To consistently deliver that level of
service, your employees need to collaborate and act in
real time, and managers need to monitor and respond to
conditions in real time.
THE SOLUTION: DEFINE A NEW CLASS
OF GUEST SERVICE FROM CHECK-IN TO
CHECK-OUT WITH MOBILITY
Our mobile hospitality portfolio provides the real-time
information your employees need to transform the
guest experience from acceptable to exceptional. With
a Motorola mobile device in hand, your workforce will
have the mobile voice and data capabilities they need to
address guest needs as quickly and ef?ciently as possible.
Now, workers can act on the spot, able to complete
tasks instantly, even if they require coordination with
other employees. Staff ef?ciency is increased, allowing
more time for your workers to tend to your guests. Staff
availability is increased, enabling a dependable prompt
response. And accountability is increased, since managers
see the real-time workload and task status for each
member of their team.
APPLICATION BRIEF
MOBILITY IN HOSPITALITY
MOBILITY IN HOSPITALITY
MOBILITY IN HOSPITALITY:
ACHIEVING PEAK EFFICIENCY AND TEAMWORK
TO TRANSFORM THE GUEST EXPERIENCE
PAGE 2
With Motorola mobile solutions inside your hotel, everything
happens in real time. Information ?ows seamlessly within
and between departments, allowing your entire staff to
function as one cohesive team. Now, when a guest calls the
front desk to report that the air conditioning is not working,
the right maintenance worker is dispatched in seconds.
Managers can spot a backlog in housekeeping and call in
more staff — before guests experience a delay at check-in.
The moment a large group arrives, a porter can instantly
summon help to make sure each and every guest receives
the right assistance, right at the curb. And if a guest asks a
housekeeper outside the room for help with a room key that
isn’t working, the press of a button allows the housekeeper
to instantly reach all security personnel in seconds via a
push-to-talk group call — no need to leave the guest to
locate a phone or return to the front desk.
The result? Your guests enjoy consistent and differentiated
service levels that increase loyalty, occupancy rates —
and your pro?tability.
THE RIGHT DEVICE FOR EVERY WORKER
You have many different types of workers in your facility.
When you choose Motorola, you get the broadest
hospitality portfolio in the industry, one that allows you
to ‘right-size’ your mobility solution by providing each
worker with the features and functionality they need
to get the job done. Regardless of the type of devices
you need, you can count on the superior technology and
industry-leading innovation that has made Motorola a
global leader in mobility solutions in hospitality and just
about every other industry.
• Fully featured combination cellular/Wi-Fi handheld
mobile computers keep your managers in touch, able
to instantly respond to any situation, whether they
are on or off site.
• Fully featured Wi-Fi handheld mobile computers
provide workers who need access to data-rich
applications with everything they need to take instant
action. For example, restaurant servers can place
orders and process credit card transactions anywhere
in real time — even at the pool or beach. Maintenance
engineers can review past repair records and
maintenance routines for any asset. And a concierge
can access the Internet or make a call to address any
hotel guest request, able to locate a speci?c type
of restaurant, make dinner reservations, provide
directions or purchase event tickets — wherever
they happen to be.
• Dedicated VoWLAN devices and two-way radios are
ideal for those workers who need voice and basic
data applications — such as housekeeping, janitorial
and security personnel.
THE NEW REAL-TIME HOTEL IN ACTION
Motorola’s mobile hospitality devices will streamline
your operations by allowing your housekeepers,
concierge staff, restaurant servers, facilities and
maintenance workers and security staff to complete
everyday tasks swiftly and ef?ciently.
Mobile housekeeping
When your housekeeping staff carries a cost-effective
voice-over-WLAN (VoWLAN) enabled device or a data-
enabled two-way radio, they are instantly connected
and accessible to your entire operation. Managers can
send the list of rooms that need service right to their
device — no more clipboards — and room order can be
changed on the ?y to meet guest needs. When a room is
ready for its new guest, the press of a button updates
the room status in the hotel’s property management
system. Employees manning the front desk can see the
updated room status instantly — so guests are never
kept waiting. A few more keystrokes electronically
report a necessary maintenance task — anything
from a broken light bulb to a leaky faucet — for a
nearly instantaneous ?ow of information through your
organization. Managers can quickly and easily locate
housekeeping staff on the closest ?oor to respond
to a customer request for example, more towels or a
turndown service. And since the housekeeping staff
can call or text anyone in the hotel at any time, they can
easily respond right on the spot to a guest with a non-
housekeeping related question or issue.
Mobile managers
With a Motorola mobile computer in hand, your
managers carry the equivalent of their deskphone and
desktop computer — right in their pocket. No longer
tied to the desk to check email and access business
applications, managers are now free to remain out in
the customer-facing areas of the facility, where they can
keep a close eye on operations. Managers can travel
APPLICATION BRIEF
MOBILITY IN HOSPITALITY
PAGE 3
throughout the lobby, grounds and meeting facilities, yet
remain constantly available to every member of your
workforce via voice, email or text messaging. With
push-to-talk capabilities, managers can call an individual
employee or an entire department at the press of a
button. In seconds, routine or urgent tasks can be
assigned via text, email or a task management application.
And as employees send task receipt and completion
acknowledgement, managers remain on top of task
status, able to hold staff accountable for timely and
accurate task completion without a lot of paperwork.
Choose between WWAN/WLAN devices that operate
anywhere (cellular contract required) or ‘on premise’
WLAN only devices. Both device types support PBX
integration and single number reach, so your managers
won’t have to juggle multiple voicemail boxes or miss an
important call from headquarters or a vendor. And
these powerful, size optimized handheld mobile computers
offer blazing fast access to essential data in your Property
Management System, so your managers can keep their
?nger on the pulse of your business at all times. Whether
your managers are inside your facility or at home, they
can monitor critical dashboard metrics — from wait
times in the restaurant to work schedules, occupancy
rates and more. And the real-time visibility into your most
crucial business information empowers your managers
to make informed and effective decisions that maximize
the guest experience, sales and staff productivity.
Mobile check-in
Mobility allows you to rede?ne the guest experience
the moment your guests step foot on your property.
With a Motorola mobile computer in hand, your staff
members can quickly and easily complete the entire
check-in procedure at the curb, in the lobby — or even
in the hotel bar. Our mobile computer accessories
allow you to swipe credit, debit and loyalty cards,
regardless of whether they use magnetic stripe or
Chip and PIN technology — and even capture driver’s
license information. The press of a button can summon
a porter to instantly deliver guest luggage to the room
immediately upon completion of check-in. And with
on-demand check-in capabilities anywhere in your
facility, you can eliminate long lines and long wait
times at the front desk, ensuring a positive ?rst
impression upon arrival.
Mobile concierge
With mobility, your concierge staff is always available,
able to address any guest request, yet free to move
throughout your facilities as needed. No matter what a
guest may want — the location of the best local swim
suit store, to make or change a reservation for dinner or
a limousine, or tickets to the theater — your concierge
staff always has all the tools they need to make it
happen, right in the palm of their hand.
Mobile engineering staff
The state of your facilities has a major impact on the guest
experience. Our mobile hospitality solutions link facilities
maintenance, supervisors, front desk and housekeeping
in real time, providing the superior and rapid collaboration
required to keep every inch of your facility spotless and in
good working order. With two-way data-enabled radios
in hand, no matter where your maintenance personnel
may be, a push-to-talk call, text message or work order
ticket can direct them to a pressing matter that requires
immediate attention. A faulty fan in the exercise room or
a bird trapped in a conference room? No problem. With a
press of a button, the right staff member is on the way to
resolve the issue as quickly as possible.
If your workers need more information on the job, our
more fully-featured devices provide access to more
complex data applications. You can send electronic
work orders to maintenance personnel, so there’s no
need to pick up paper forms or track down a phone to
answer a page. Upon arrival at the job site, maintenance
engineers can access the repair history of the asset
and even place a call to the support desk of the
equipment manufacturer to get the job properly done
as quickly as possible, eliminating delays that might
inconvenience your guests. Repair procedures and
standard maintenance routines can be presented on the
screen of the mobile computer to improve task accuracy,
complete with checkboxes that improve accountability.
And when the job is done, maintenance engineers can
send supervisors con?rmation of completion.
You get the real-time updates and thorough recordkeeping
of all task activity needed to best manage the maintenance
function — and keep your property in perfect operational
order. Your engineers get a real-time link to co-workers,
supervisors and the information required to get the job
done more ef?ciently, typically achieving a 30 percent
increase in productivity
1
— a virtual increase in staff
without adding related staf?ng costs. And since guests
?nd everything in their rooms in good working order
the moment they open the door, the need for comps is
reduced, protecting pro?tability.
Mobile asset tracking
From coffee makers in the guest rooms to vacuum
cleaners in housekeeping and computer equipment in
the business center, assets play a vital role in the guest
experience. Our mobility solutions help you keep track
of the many assets in your facility to ensure availability
whenever they’re needed. Mobile computers that
can scan bar codes and read RFID tags automate and
error-proof the asset tracking function, eliminating
cumbersome manual processes and paper forms.
Employees simply scan the bar code label or the RFID
tag on an asset and enter whatever information you
want collected on an electronic form, such as asset
location and condition.
The result? Inventory can be taken in record time with
minimal labor costs:
• Providing management with instant visibility into a rich
set of information on assets for all properties, including:
– asset location
– whether assets are still under warranty or a
maintenance contract
– asset cost for more accurate and easy budgeting
• Allowing better utilization of existing assets
• Freeing employees to tend to more crucial
customer-facing tasks
Mobile inventory management
Mobile computing streamlines inventory management
from receiving to stock takes, regardless of whether you
are receiving food items for a restaurant or dry goods
such as paper towels and cleaning supplies. A split
second scan of a bar code replaces the need to capture
information on paper that must then be entered into
the computer system. Starting at the receiving dock, a
quick scan of the bar code on pallets or boxes instantly
reconciles the shipment with the order, so inventory is
visible from the moment it arrives. Incoming shipments
are processed faster and shipments that contain the
wrong items can be instantly identi?ed before delivery
is accepted, so the shipment can be refused —
eliminating the time and cost associated with managing
returns. If items are scanned as they are used, you
maintain the real-time visibility you need to eliminate
out of stock situation that can impact your service
levels. And scanning even helps protect the health
of your guests — in the event of a recall of any food
item, you can quickly locate and remove any potentially
tainted product from your shelves, protecting both your
customers and your reputation.
PAGE 4
APPLICATION BRIEF
MOBILITY IN HOSPITALITY
PAGE 5
Mobile restaurant and food services
Motorola mobility solutions eliminate inef?ciency and
errors throughout your restaurant and food service
operations by giving restaurant servers and kitchen
staff the tools they need to take the most effective
action, right on the spot. With minimal effort and
maximum utilization of staff time, your restaurant
achieves peak ef?ciency in nearly every area of
operation — from tableside ordering to inventory
management and food safety.
• Wireless tableside ordering: With a wireless
tableside ordering system, servers can enter orders
directly into a Motorola mobile computer, eliminating
trips and time spent waiting at the Point of Sale
(POS). Instead, the orders are instantly sent to the
bar or kitchen via the wireless LAN. And any errors
due to sloppy handwriting are eliminated. The result?
Order accuracy is up, wait times are down, and time
spent running back and forth to the kitchen and
standing at the POS can now be spent pampering
customers. Servers are more ef?cient, increasing
table turns as much as 50 percent.
1
And since you
can prompt servers to suggest complementary items
as they enter diners’ orders, order totals can be
increased by an average of 10 percent.
1
• Real-time menu and ingredient information: Armed with
a mobile computer with real-time menu information,
your servers become true experts on every nuance
of your menu. They instantly know when a special
selection is no longer available or if there are any menu
additions. And they’re able to answer even the most
speci?c questions from guests — including how ?sh
was caught or if a dish includes dairy products or nuts
— without a trip to the kitchen.
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APPLICATION BRIEF
MOBILITY IN HOSPITALITY
• Enhanced food safety: When you attach a wired or
wireless digital temperature probe to our handheld
mobile computers, kitchen employees can collect
temperature data in seconds, along with a complete
audit trail that includes the name of the employee
collecting the information as well as the date and
time the information was collected. In the event a
temperature is not within the required range, the
required actions can be displayed on the screen and
an alarm automatically sent to the manager or chef
to make sure the right steps are taken to ensure
food safety.
• Wireless tableside payment: When payment can be
processed right at the table, credit card security
improves, wait staff productivity increases and
guests are no longer subjected to long wait times to
pay for their meal. Just give your servers a Motorola
mobile computer with Motorola’s snap-on Mobile
Payment Module (MPM) and a mini mobile printer,
and they can process payments via credit, debit or
gift cards with either magnetic stripe or Chip and PIN
technology in just seconds, right at the table.
• Room service: With a mobile computer in hand,
room service delivery staff can be noti?ed in seconds
that an order is ready for pickup. Customers are
never kept waiting longer than necessary, and food
arrives at the intended temperature — from a hot
dinner entrée to a ice cold bowl of ice cream. And
since guests can sign to accept delivery and even
authorize a tip right on the screen of the mobile
computer, paper can be completely eliminated from
the room service function.
• Line-busting: In quick serve environments such as
a coffee shop or deli, employees with a mobile
computer can perform ‘service triage’ to minimize
wait times when lines are long. Restaurant personnel
can: take orders from customers waiting in line;
collect a signature that authorizes charging the cost
to the guest’s room; or process real-time payments
with any credit, debit or gift card — regardless of
whether it contains a magnetic stripe or Chip and
PIN technology (requires Motorola’s Mobile Payment
Module). Add a mobile printer worn on a belt and a
bar coded receipt can be printed and given to the
customer. Employees working the register just need
to scan the bar code to identify and retrieve the right
order, so patrons are on their way in record time.
Mobile ticketing
For premises large enough to host concerts, movies,
conferences or other ticketed events, mobility improves
ef?ciency of the admissions process. A quick scan of
the bar code on the paper ticket or e-ticket on a patron’s
mobile phone display instantly veri?es ticket authenticity.
Gate employees no longer need to physically examine
each ticket, so lines keep moving without compromising
security or revenue. And since the mobile computer
offers both bar code scanning and voice functionality,
your gate attendees can instantly call security, a
supervisor or maintenance staff to rapidly contain and
resolve any situation that might arise.
Mobile loyalty programs
With Motorola’s Mobile Loyalty Solution, you can create
electronic loyalty cards that can be stored on the one
device virtually every one of your guests carries with
them at all times — a cell phone. Instead of a plastic
card, our system generates a single bar code that serves
as a mobile version of the loyalty card that guests
simply store on their mobile phones. You no longer need
to incur the expense of printing and managing plastic
cards. And customers no longer need to remember to
bring their loyalty card to your property.
In addition to reducing loyalty program costs, your
guests can opt to receive special offers in the form
of mobile coupons, allowing you to establish stronger
one-to-one marketing programs that can increase the
number of stays as well as incent guests to purchase
additional services and products during a stay — such
as half off of a spa service or a two-for-one dinner
special at an in-hotel restaurant. Timely offers help
increase your revenues. And the ability to easily track
who is redeeming which mobile coupons allows you
to continually re?ne your offers — and increase the
success of your loyalty programs.
Connect all your workers with mobile
voice Motorola Integrated Voice Solutions:
Interoperable voice across your premises
For a cost-effective mobility solution, you need to be
able to give each worker the right device. As a result,
workers may use devices that operate on completely
different networks — such as a two-way radio network
and a wireless LAN — unable to reach each other. Yet
to keep your property running smoothly, the different
departments in your facility often need to coordinate
their efforts.
Only Motorola allows you to turn these ‘islands of
isolated voice’ into a cohesive single voice network that
allows any worker to talk to any worker, regardless of the
type of device they are carrying, or the network on which
it operates. Our Integrated Voice Solutions (IVS) enable
private and group push-to-talk calls between Motorola
mobile computers, two-way radios and TEAM Enterprise
Wireless Phones (EWPs), allowing workgroups to
collaborate whenever they need, wherever they are
in your facility. The result is the lighting fast response
times that improve productivity and decision-making as
well as customer service, satisfaction and retention.
How does it work? With our TEAM client software
application on board, Motorola mobile computers and
TEAM EWP devices instantly support push-to-talk calls
over the wireless LAN (WLAN).
2
Need to enable cross-
communications with two-way radios? Just add our
Radio Link Server (RLS) to create a bridge between your
two-way radios and your WLAN, enabling push-to-talk
calls between your two-way radios, Motorola mobile
computers and TEAM devices.
Wireless Internet access
Whether your guests are attending a conference or
traveling on business or vacation, chances are high
that they will want or need Internet access during their
stay. The same wireless LAN that provides mobile
communications for your employees can provide
hotspots as well as in-room wireless broadband access.
Our robust PCI-compliant wireless LAN infrastructure
allows you to easily offer guests complementary
Internet access in the lobby, at the pool and other indoor
and outdoor areas in your facility, without compromising
the security of your own network. And our sleek access
points are speci?cally designed to bring cost-effective
high speed 802.11a/b/g/n wireless service to guest
rooms, allowing you to offer a new fee-based service
to boost revenue. These snap-on wall units use the
existing CAT5/6 cabling already in the walls, so
standard service personnel can perform an installation
in minutes. The understated design is inconspicuous,
there are no Wi-Fi or other markings on the product
housing, and even the LEDs can be disabled, making
the access point suitable for installation in the most
design-conscious properties.
PAGE 7
THE BENEFITS OF THE MOBILE HOTEL
With Motorola’s mobile hospitality solution, your
employees can reach each other as well as access the
information they need to take action on the spot. The
bene?ts ?ow throughout your business operations,
streamlining everyday processes and improving the
guest experience to deliver:
A new all-time high for service levels
The grounds are cleaner. Rooms are pristine. Staff is
ultra-responsive, no matter the request. Wait times are
shorter at the front desk and restaurant. In short, your
entire facility re?ects a level of service that sets you
apart from the competition — and keeps your guests
coming back.
Better staff utilization
Our mobile hospitality solutions allow your workers to
execute everyday tasks faster and more accurately. The
resulting increase in productivity helps control staf?ng
costs — the same number of employees can get more
done in a day.
More effective management
The right information is always at the ?ngertips of your
managers, enabling the tight orchestration of operations
required to fully utilize all your workers to deliver a
superior guest experience. And with visibility into
real time information — from inventory, maintenance
schedules and asset location to room availability —
managers are better equipped to make better decisions.
Reduced administrative time
Paper-based forms that move information slowly
throughout your organization are automated, replaced
by processes that enable the entry of information once,
reducing time and errors.
Unparalleled team collaboration
With our mobility solutions in hand, your entire staff is
instantly accessible, no matter where they are. Front
desk staff, maintenance engineers, porters, restaurant
servers, concierges and security personnel are now
interconnected, able to act as a single uni?ed team to
better serve your guests.
To find out how you can deliver unsurpassed service from check-in to check-out with Motorola’s
mobile hospitality solutions, please visit us on the web at www.motorola.com/hospitality or access
our global directory at www.motorola.com/enterprise/contactus
All Motorola hospitality mobile computers offer...
A rugged design
Get reliable everyday operation in your retail environment,
despite exposure to the inevitable drops, dusty backrooms
or even spilled liquids.
Exceptional voice quality
Our mobile computers are purpose-built from the inside out for
both voice and data, so you can equip your employees with a
versatile, multi-function device without sacri?cing voice quality.
Exceptional voice interoperability
We increase the value of your total hospitality mobility solution
by enabling voice communications between different families of
devices operating on completely different networks. Whether your
workers need a handheld mobile computer, a VoWLAN device or a
two-way radio, instant walkie-talkie style voice communications
allows them to function as a single team.
Anywhere, anytime capture of virtually any type of data
Scan 1D and 2D bar codes, process payment cards complete
with signatures, take high-resolution color photos and more to
automate and error-proof everyday retail processes.
Motorola’s unrivaled bar code scanning technology
As the inventor of the bar code industry, we offer high
performance ‘scan and go’ simplicity on any bar code, so your
employees can capture even damaged and poorly printed bar
codes — without aligning the bar code and scanner window.
Easy centralized remote management of your
mobile computers and their peripherals
Get your devices up and running, update applications, monitor
the health of all devices and troubleshoot and resolve device
issues — all without ever touching our mobile computers.
MOTOROLA’S MOBILE HOSPITALITY SOLUTIONS PORTFOLIO
Whether your workers spend their day in the lobby, cleaning guest rooms or attending to a faulty air conditioner,
there is a Motorola mobile computer that is just right for the job — and your budget.
Motorola’s industry leading service plans
that cover everything — period
Service from the Start with Comprehensive Coverage sets the
standard for post-deployment support. This unique all-inclusive
program includes normal wear and tear as well as accidental
damage to internal and external components, ensuring
unpredictable repair expenses never impact your budget.
Security you can count on
Make sure only authorized users can access your mobile computers,
your data and your network to help comply with Payment Card
Industry (PCI) security regulations. Motorola’s Mobile Security
Suite brings wired network class security to the data resident on
our mobile computers as well as the data in transit over cellular
or Wi-Fi networks, with a ?rewall, intrusion prevention, enforced
authentication and data encryption on the mobile computers; mobile
VPNs for government grade security over wireless networks; and more.
Extraordinary control over the features on our mobile devices
Motorola’s AppCenter allows you to choose which device features
and software applications your users can access to protect
productivity. For example, you can lock out web browsing or
disable voice calling for drivers that need data only.
Easy and cost-effective application
development and deployment
Our partner channel offers ready-to-go and custom best-in-class
applications to streamline virtually any business process. Our
complementary PocketBrowser application allows your developers
to easily incorporate bar code scanning as well as photo and
document capture in your applications. And if you are using
mainframe applications today, your Motorola mobile devices can
access those applications right out of the box with our Terminal
Emulation application.
PAGE 8
TEAM VoWLAN Phones ES400 MC55A0 MC65 MC75A0 WLAN
MOTOROLA HOSPITALITY MOBILE COMPUTERS
TEAM VoWLAN PHONES ES400 MC55A0 MC65
MC75A0
WLAN
motorola.com/TEAM motorola.com/es400 motorola.com/mc55A0 motorola.com/mc65 motorola.com/mc75a
GENERAL DESCRIPTION
Device highlights • Low cost and lightweight
enterprise grade pocket-
sized mobile device
• Durable design for
all-day business use
• Low cost
• Designed for voice, light
data capture and simple,
dashboard style data
applications inside the
enterprise
• Wi-Fi for cost-effective
connectivity inside the
property and outside on
the grounds
• Smallest mobile computer
— ?ts in a pocket
• Durable design for all-day
business use
• Designed for voice, light
data capture and simple,
dashboard style data
applications
• Wi-Fi for cost-effective
on-premise connectivity
• Dual 3.5G cellular for
off-premise connectivity
or when there is
insuf?cient WLAN
coverage on the grounds
• Maximum rugged design in
a size-optimized handheld
Wi-Fi only mobile computer
• Fully-featured voice
and data
• Wi-Fi for cost-effective
connectivity inside the
property and outside on
the grounds
• Maximum rugged design in
a sized-optimized handheld
combination Wi-Fi/cellular
mobile computer
• Fully-featured voice
and data
• Wi-Fi for cost-effective
on-premise connectivity
• Dual 3.5G cellular for
off-premise connectivity or
when there is insuf?cient
WLAN coverage on the
grounds
• Rugged handheld mobile
computer
• Global payment
• Transaction support
• Fully-featured voice
and data
• Wi-Fi for cost-effective
connectivity inside the
property and outside on
the grounds
DESIGNED FOR…
Managers • • • • •
Concierge • •
Bell-stand/check-in • •
Restaurant wait staff • • •
Housekeeping • • •
Engineers • • •
Maintenance • • • •
Ticketing • • •
USER AND APPLICATION CONSIDERATIONS
Weight 5.4 oz./152 g 5.5 oz/156 g 11.1 oz./315 g 12.5 oz./359 g 14 oz./398 g
Display 2 in. TMR 3 in. PenTile
®
color VGA 3.5 in. color VGA 3.5 in. color VGA 3.5 in. color VGA
Processor 325 MHz 600 MHz (multi-CPU) 806 MHz 600 MHz (multi-CPU) 806 MHz
Bar code scanning &
data capture
No 1D, 2D, photos, videos,
signatures, documents
1D, 2D, driver’s licenses,
photos, videos, signatures,
documents
1D, 2D, photos, videos,
signatures, documents
1D, 2D, driver’s licenses,
photos, videos, signatures,
documents
Access to line of
business apps
Light application use only • • • •
Snap-on MSR • • •
Snap-on Mobile
Payment Module
(Debit/Credit
card reader)
•
Wireless connectivity
options: WWAN/
WLAN/ WPAN
802.11a/b/g WLAN,
Bluetooth
3.5G GSM HSPA and CDMA
EVDO Rev A, 802.11a/b/g
WLAN, Bluetooth
802.11a/b/g WLAN,
Bluetooth
3.5G GSM HSPA and CDMA
EVDO Rev A, 802.11a/b/g
WLAN, Bluetooth
802.11a/b/g WLAN,
Bluetooth, IrDA
RUGGED DESIGN
Drop tested 4 ft./1.2 m 4 ft./1.2 m 6 ft./1.8 m 6 ft./1.8 m 6 ft./1.8 m
Tumble tested • • • •
Sealing IP42 IP64 IP64 IP54
Operating temperature 14° F to 122° F/
-10° C to 50° C
32° F to 104° F/
0° C to 40° C
14° F to 122° F/
-10° C to 50° C
14° F to 122° F/
-10° C to 50° C
14° F to 122° F/
-10° C to 50° C
PAGE 9
THE MOTOROLA HOSPITALITY TWO-WAY RADIO PORTFOLIO
A full line of two-way radios provides an easy and affordable way to connect essential personnel with your entire organization.
All Motorola hospitality two-way radios offer...
Clear strong audio performance
Enables con?dent communication in noisy environments.
Integrated data applications
Get the convenience of deploying multiple customized
data applications in a single device — from work
order ticket management and text messaging to
telephone interconnect
Seamless cross communications with other
devices on different networks
Integrate Motorola mobile computers, TEAM smartphones
and two-way radios into a single cohesive network
(requires RLS server) for always-on voice connectivity
across your entire operations.
Multiple wear options and accessories
Give your workers maximum comfort, ?exibility
and freedom.
Emergency button
Alert supervisor or security in an emergency situation
with the press of one button.
MOTOROLA 802.11N GUEST ROOM WIRELESS BROADBAND ACCESS
Utilize your existing WLAN and the Motorola AP6511 802.11n Wall Plate Access Point to distribute high-speed
WLAN broadband connectivity to your guest rooms — quickly, easily and cost-effectively.
The Motorola AP6511 offers...
Sleek “hide in sight” modular design
Low pro?le design is functional and inconspicuous —
there are no WLAN markings and LEDs can be disabled.
Fast installation
Snap-on over any existing jack in minutes; uses existing
telephone lines or in-room CAT5/CAT6 wires, eliminating
need to pull cabling.
The fastest in-room wireless access available
Provides high-performance 802.11a/b/g/n access for
your hotel guests.
Cost-effective
MIMO technology combines with optimized radio
designs, allowing each Wall Plate to provide access for
six to ten hotel rooms.
Ideal for any size hotel
Smaller properties can use the unique Controller AP
code to manage a network of up to 25 access points
without a dedicated switch. Larger properties can utilize
existing Motorola wireless controllers such as the
RFS4000, RFS6000 and RFS7000 to centrally manage
the wall plates for nearly in?nite scalability.
PAGE 10
CLS MOTOTRBO
Display Portable
MOTOTRBO
Non-display Portable
MOTOROLA TWO-WAY RADIOS
1 Motorola’s battery of tests that subject the device to the equivalent of ?ve year’s of use
2 Requires the Radio Link Server (RLS) and the TEAM Express client on Motorola mobile computers and TEAM VoWLAN phones
3 Lengthens battery life and extends talk time
CLS
MOTOTRBO
DISPLAY PORTABLE
MOTOTRBO
NON-DISPLAY PORTABLE
motorola.com/mototrbo motorola.com/mototrbo
GENERAL DESCRIPTION
Device highlights • Lightweight
• Simple to operate
• Easy to carry
• Durable
• Compact design
• Rugged, designed for demanding environments
• Digital technology delivers high capacity and
crystal clear audio
• Supports text messaging and integrated business
data applications
• Rugged, designed for demanding environments
• Digital technology delivers high capacity and
crystal clear audio
• Supports text messaging and integrated
business data applications
DESIGNED FOR…
Concierge • • •
Bell-stand/check-in • • •
Restaurant wait staff •
Housekeeping • • •
Engineers • •
Security • •
Maintenance • •
USER AND APPLICATION CONSIDERATIONS
Weight 4.6 oz./130.4 g (weight with standard battery) 12.7 - 15.2 oz./360 - 430 g 11.6 - 14.2 oz./330 - 400 g
Technology Analog Analog/Digital Analog/Digital
Channels 1 to 4 1000 32
Display No Yes: 2-line alphanumeric No
Programmable buttons 5 3
Bluetooth for wireless
headset support
No Yes Yes
Dedicated emergency button No Yes Yes
GPS No Yes Yes
Application Support Industry’s largest application developer program Industry’s largest application developer program
Battery 12 hrs Up to 19 hrs Up to 19 hrs
AUDIO TECHNOLOGY
Audio
• Background noise suppression
• Digital error correction technology
• Background noise suppression
• Digital error correction technology
IMPRES
™
Smart Audio System
(improves audio clarity)
No Yes Yes
RUGGED DESIGN
Rugged speci?cations MIL-STD 810 C, D, E, F and G for temperature,
shock, vibration and more
• IP57
• Accelerated Life Testing
1
• MIL-STD 810 C, D, E and F for temperature,
shock, vibration, dust, humidity, rain and more
• IP57
• Accelerated Life Testing
1
• MIL-STD C, D, E and F for temperature, shock,
vibration, dust, humidity, rain and more
INTEGRATED VOICE COMMUNICATIONS
Cross communications with
wired phones
Yes — via 3rd party Telephone
Interconnect application
Yes — via 3rd party Telephone
Interconnect application
Cross communications with
Motorola’s mobile computers
and TEAM VoWLAN phones
Yes
2
Yes
2
Yes
2
ACCESSORIES
Earpieces Yes Yes Yes
Carrying options Belt clip Wide variety of options Wide variety of options
Batteries Standard Standard and high-capacity Standard and high-capacity
IMPRES
™ Smart Energy System
3
Yes Yes Yes
PAGE 11
Part number: AB-HOSPITALITY. Printed in USA 01/11. MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M
Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other
trademarks are the property of their respective owners. ©2011 Motorola Solutions, Inc. All rights reserved.
APPLICATION BRIEF
MOBILITY IN HOSPITALITY
1 Average bene?t reported by Motorola customers
2 The TEAM client software is pre-loaded on many Motorola mobile computers.
The complimentary TEAM client software can be easily added to any mobile
computers that do not have the client software on board.
doc_445947299.pdf
In the hospitality industry, service is king. Successful hotels and resorts must deliver an exceptional guest experience for every guest on every stay to win continual loyalty.
PAGE 1
THE CHALLENGE: IMPRESSING
EVERY GUEST ON EVERY VISIT
In the hospitality industry, service is king. Successful
hotels and resorts must deliver an exceptional guest
experience for every guest on every stay to win continual
loyalty. Superior service, employees that are ready to
take action on the spot and sparkling clean facilities
are the necessary ingredients for the type of stay
that’s worthy of a return visit — and an enthusiastic
recommendation to friends and colleagues. Your guests
want a rapid check-in at curbside, top notch service in
your restaurants, a prompt response to any request,
dependable and easy to use in-room broadband wireless
access, plus facilities that are spotless at all times —
from the parking lot to the lobby, guest rooms, banquet
halls and pool. To consistently deliver that level of
service, your employees need to collaborate and act in
real time, and managers need to monitor and respond to
conditions in real time.
THE SOLUTION: DEFINE A NEW CLASS
OF GUEST SERVICE FROM CHECK-IN TO
CHECK-OUT WITH MOBILITY
Our mobile hospitality portfolio provides the real-time
information your employees need to transform the
guest experience from acceptable to exceptional. With
a Motorola mobile device in hand, your workforce will
have the mobile voice and data capabilities they need to
address guest needs as quickly and ef?ciently as possible.
Now, workers can act on the spot, able to complete
tasks instantly, even if they require coordination with
other employees. Staff ef?ciency is increased, allowing
more time for your workers to tend to your guests. Staff
availability is increased, enabling a dependable prompt
response. And accountability is increased, since managers
see the real-time workload and task status for each
member of their team.
APPLICATION BRIEF
MOBILITY IN HOSPITALITY
MOBILITY IN HOSPITALITY
MOBILITY IN HOSPITALITY:
ACHIEVING PEAK EFFICIENCY AND TEAMWORK
TO TRANSFORM THE GUEST EXPERIENCE
PAGE 2
With Motorola mobile solutions inside your hotel, everything
happens in real time. Information ?ows seamlessly within
and between departments, allowing your entire staff to
function as one cohesive team. Now, when a guest calls the
front desk to report that the air conditioning is not working,
the right maintenance worker is dispatched in seconds.
Managers can spot a backlog in housekeeping and call in
more staff — before guests experience a delay at check-in.
The moment a large group arrives, a porter can instantly
summon help to make sure each and every guest receives
the right assistance, right at the curb. And if a guest asks a
housekeeper outside the room for help with a room key that
isn’t working, the press of a button allows the housekeeper
to instantly reach all security personnel in seconds via a
push-to-talk group call — no need to leave the guest to
locate a phone or return to the front desk.
The result? Your guests enjoy consistent and differentiated
service levels that increase loyalty, occupancy rates —
and your pro?tability.
THE RIGHT DEVICE FOR EVERY WORKER
You have many different types of workers in your facility.
When you choose Motorola, you get the broadest
hospitality portfolio in the industry, one that allows you
to ‘right-size’ your mobility solution by providing each
worker with the features and functionality they need
to get the job done. Regardless of the type of devices
you need, you can count on the superior technology and
industry-leading innovation that has made Motorola a
global leader in mobility solutions in hospitality and just
about every other industry.
• Fully featured combination cellular/Wi-Fi handheld
mobile computers keep your managers in touch, able
to instantly respond to any situation, whether they
are on or off site.
• Fully featured Wi-Fi handheld mobile computers
provide workers who need access to data-rich
applications with everything they need to take instant
action. For example, restaurant servers can place
orders and process credit card transactions anywhere
in real time — even at the pool or beach. Maintenance
engineers can review past repair records and
maintenance routines for any asset. And a concierge
can access the Internet or make a call to address any
hotel guest request, able to locate a speci?c type
of restaurant, make dinner reservations, provide
directions or purchase event tickets — wherever
they happen to be.
• Dedicated VoWLAN devices and two-way radios are
ideal for those workers who need voice and basic
data applications — such as housekeeping, janitorial
and security personnel.
THE NEW REAL-TIME HOTEL IN ACTION
Motorola’s mobile hospitality devices will streamline
your operations by allowing your housekeepers,
concierge staff, restaurant servers, facilities and
maintenance workers and security staff to complete
everyday tasks swiftly and ef?ciently.
Mobile housekeeping
When your housekeeping staff carries a cost-effective
voice-over-WLAN (VoWLAN) enabled device or a data-
enabled two-way radio, they are instantly connected
and accessible to your entire operation. Managers can
send the list of rooms that need service right to their
device — no more clipboards — and room order can be
changed on the ?y to meet guest needs. When a room is
ready for its new guest, the press of a button updates
the room status in the hotel’s property management
system. Employees manning the front desk can see the
updated room status instantly — so guests are never
kept waiting. A few more keystrokes electronically
report a necessary maintenance task — anything
from a broken light bulb to a leaky faucet — for a
nearly instantaneous ?ow of information through your
organization. Managers can quickly and easily locate
housekeeping staff on the closest ?oor to respond
to a customer request for example, more towels or a
turndown service. And since the housekeeping staff
can call or text anyone in the hotel at any time, they can
easily respond right on the spot to a guest with a non-
housekeeping related question or issue.
Mobile managers
With a Motorola mobile computer in hand, your
managers carry the equivalent of their deskphone and
desktop computer — right in their pocket. No longer
tied to the desk to check email and access business
applications, managers are now free to remain out in
the customer-facing areas of the facility, where they can
keep a close eye on operations. Managers can travel
APPLICATION BRIEF
MOBILITY IN HOSPITALITY
PAGE 3
throughout the lobby, grounds and meeting facilities, yet
remain constantly available to every member of your
workforce via voice, email or text messaging. With
push-to-talk capabilities, managers can call an individual
employee or an entire department at the press of a
button. In seconds, routine or urgent tasks can be
assigned via text, email or a task management application.
And as employees send task receipt and completion
acknowledgement, managers remain on top of task
status, able to hold staff accountable for timely and
accurate task completion without a lot of paperwork.
Choose between WWAN/WLAN devices that operate
anywhere (cellular contract required) or ‘on premise’
WLAN only devices. Both device types support PBX
integration and single number reach, so your managers
won’t have to juggle multiple voicemail boxes or miss an
important call from headquarters or a vendor. And
these powerful, size optimized handheld mobile computers
offer blazing fast access to essential data in your Property
Management System, so your managers can keep their
?nger on the pulse of your business at all times. Whether
your managers are inside your facility or at home, they
can monitor critical dashboard metrics — from wait
times in the restaurant to work schedules, occupancy
rates and more. And the real-time visibility into your most
crucial business information empowers your managers
to make informed and effective decisions that maximize
the guest experience, sales and staff productivity.
Mobile check-in
Mobility allows you to rede?ne the guest experience
the moment your guests step foot on your property.
With a Motorola mobile computer in hand, your staff
members can quickly and easily complete the entire
check-in procedure at the curb, in the lobby — or even
in the hotel bar. Our mobile computer accessories
allow you to swipe credit, debit and loyalty cards,
regardless of whether they use magnetic stripe or
Chip and PIN technology — and even capture driver’s
license information. The press of a button can summon
a porter to instantly deliver guest luggage to the room
immediately upon completion of check-in. And with
on-demand check-in capabilities anywhere in your
facility, you can eliminate long lines and long wait
times at the front desk, ensuring a positive ?rst
impression upon arrival.
Mobile concierge
With mobility, your concierge staff is always available,
able to address any guest request, yet free to move
throughout your facilities as needed. No matter what a
guest may want — the location of the best local swim
suit store, to make or change a reservation for dinner or
a limousine, or tickets to the theater — your concierge
staff always has all the tools they need to make it
happen, right in the palm of their hand.
Mobile engineering staff
The state of your facilities has a major impact on the guest
experience. Our mobile hospitality solutions link facilities
maintenance, supervisors, front desk and housekeeping
in real time, providing the superior and rapid collaboration
required to keep every inch of your facility spotless and in
good working order. With two-way data-enabled radios
in hand, no matter where your maintenance personnel
may be, a push-to-talk call, text message or work order
ticket can direct them to a pressing matter that requires
immediate attention. A faulty fan in the exercise room or
a bird trapped in a conference room? No problem. With a
press of a button, the right staff member is on the way to
resolve the issue as quickly as possible.
If your workers need more information on the job, our
more fully-featured devices provide access to more
complex data applications. You can send electronic
work orders to maintenance personnel, so there’s no
need to pick up paper forms or track down a phone to
answer a page. Upon arrival at the job site, maintenance
engineers can access the repair history of the asset
and even place a call to the support desk of the
equipment manufacturer to get the job properly done
as quickly as possible, eliminating delays that might
inconvenience your guests. Repair procedures and
standard maintenance routines can be presented on the
screen of the mobile computer to improve task accuracy,
complete with checkboxes that improve accountability.
And when the job is done, maintenance engineers can
send supervisors con?rmation of completion.
You get the real-time updates and thorough recordkeeping
of all task activity needed to best manage the maintenance
function — and keep your property in perfect operational
order. Your engineers get a real-time link to co-workers,
supervisors and the information required to get the job
done more ef?ciently, typically achieving a 30 percent
increase in productivity
1
— a virtual increase in staff
without adding related staf?ng costs. And since guests
?nd everything in their rooms in good working order
the moment they open the door, the need for comps is
reduced, protecting pro?tability.
Mobile asset tracking
From coffee makers in the guest rooms to vacuum
cleaners in housekeeping and computer equipment in
the business center, assets play a vital role in the guest
experience. Our mobility solutions help you keep track
of the many assets in your facility to ensure availability
whenever they’re needed. Mobile computers that
can scan bar codes and read RFID tags automate and
error-proof the asset tracking function, eliminating
cumbersome manual processes and paper forms.
Employees simply scan the bar code label or the RFID
tag on an asset and enter whatever information you
want collected on an electronic form, such as asset
location and condition.
The result? Inventory can be taken in record time with
minimal labor costs:
• Providing management with instant visibility into a rich
set of information on assets for all properties, including:
– asset location
– whether assets are still under warranty or a
maintenance contract
– asset cost for more accurate and easy budgeting
• Allowing better utilization of existing assets
• Freeing employees to tend to more crucial
customer-facing tasks
Mobile inventory management
Mobile computing streamlines inventory management
from receiving to stock takes, regardless of whether you
are receiving food items for a restaurant or dry goods
such as paper towels and cleaning supplies. A split
second scan of a bar code replaces the need to capture
information on paper that must then be entered into
the computer system. Starting at the receiving dock, a
quick scan of the bar code on pallets or boxes instantly
reconciles the shipment with the order, so inventory is
visible from the moment it arrives. Incoming shipments
are processed faster and shipments that contain the
wrong items can be instantly identi?ed before delivery
is accepted, so the shipment can be refused —
eliminating the time and cost associated with managing
returns. If items are scanned as they are used, you
maintain the real-time visibility you need to eliminate
out of stock situation that can impact your service
levels. And scanning even helps protect the health
of your guests — in the event of a recall of any food
item, you can quickly locate and remove any potentially
tainted product from your shelves, protecting both your
customers and your reputation.
PAGE 4
APPLICATION BRIEF
MOBILITY IN HOSPITALITY
PAGE 5
Mobile restaurant and food services
Motorola mobility solutions eliminate inef?ciency and
errors throughout your restaurant and food service
operations by giving restaurant servers and kitchen
staff the tools they need to take the most effective
action, right on the spot. With minimal effort and
maximum utilization of staff time, your restaurant
achieves peak ef?ciency in nearly every area of
operation — from tableside ordering to inventory
management and food safety.
• Wireless tableside ordering: With a wireless
tableside ordering system, servers can enter orders
directly into a Motorola mobile computer, eliminating
trips and time spent waiting at the Point of Sale
(POS). Instead, the orders are instantly sent to the
bar or kitchen via the wireless LAN. And any errors
due to sloppy handwriting are eliminated. The result?
Order accuracy is up, wait times are down, and time
spent running back and forth to the kitchen and
standing at the POS can now be spent pampering
customers. Servers are more ef?cient, increasing
table turns as much as 50 percent.
1
And since you
can prompt servers to suggest complementary items
as they enter diners’ orders, order totals can be
increased by an average of 10 percent.
1
• Real-time menu and ingredient information: Armed with
a mobile computer with real-time menu information,
your servers become true experts on every nuance
of your menu. They instantly know when a special
selection is no longer available or if there are any menu
additions. And they’re able to answer even the most
speci?c questions from guests — including how ?sh
was caught or if a dish includes dairy products or nuts
— without a trip to the kitchen.
PAGE 6
APPLICATION BRIEF
MOBILITY IN HOSPITALITY
• Enhanced food safety: When you attach a wired or
wireless digital temperature probe to our handheld
mobile computers, kitchen employees can collect
temperature data in seconds, along with a complete
audit trail that includes the name of the employee
collecting the information as well as the date and
time the information was collected. In the event a
temperature is not within the required range, the
required actions can be displayed on the screen and
an alarm automatically sent to the manager or chef
to make sure the right steps are taken to ensure
food safety.
• Wireless tableside payment: When payment can be
processed right at the table, credit card security
improves, wait staff productivity increases and
guests are no longer subjected to long wait times to
pay for their meal. Just give your servers a Motorola
mobile computer with Motorola’s snap-on Mobile
Payment Module (MPM) and a mini mobile printer,
and they can process payments via credit, debit or
gift cards with either magnetic stripe or Chip and PIN
technology in just seconds, right at the table.
• Room service: With a mobile computer in hand,
room service delivery staff can be noti?ed in seconds
that an order is ready for pickup. Customers are
never kept waiting longer than necessary, and food
arrives at the intended temperature — from a hot
dinner entrée to a ice cold bowl of ice cream. And
since guests can sign to accept delivery and even
authorize a tip right on the screen of the mobile
computer, paper can be completely eliminated from
the room service function.
• Line-busting: In quick serve environments such as
a coffee shop or deli, employees with a mobile
computer can perform ‘service triage’ to minimize
wait times when lines are long. Restaurant personnel
can: take orders from customers waiting in line;
collect a signature that authorizes charging the cost
to the guest’s room; or process real-time payments
with any credit, debit or gift card — regardless of
whether it contains a magnetic stripe or Chip and
PIN technology (requires Motorola’s Mobile Payment
Module). Add a mobile printer worn on a belt and a
bar coded receipt can be printed and given to the
customer. Employees working the register just need
to scan the bar code to identify and retrieve the right
order, so patrons are on their way in record time.
Mobile ticketing
For premises large enough to host concerts, movies,
conferences or other ticketed events, mobility improves
ef?ciency of the admissions process. A quick scan of
the bar code on the paper ticket or e-ticket on a patron’s
mobile phone display instantly veri?es ticket authenticity.
Gate employees no longer need to physically examine
each ticket, so lines keep moving without compromising
security or revenue. And since the mobile computer
offers both bar code scanning and voice functionality,
your gate attendees can instantly call security, a
supervisor or maintenance staff to rapidly contain and
resolve any situation that might arise.
Mobile loyalty programs
With Motorola’s Mobile Loyalty Solution, you can create
electronic loyalty cards that can be stored on the one
device virtually every one of your guests carries with
them at all times — a cell phone. Instead of a plastic
card, our system generates a single bar code that serves
as a mobile version of the loyalty card that guests
simply store on their mobile phones. You no longer need
to incur the expense of printing and managing plastic
cards. And customers no longer need to remember to
bring their loyalty card to your property.
In addition to reducing loyalty program costs, your
guests can opt to receive special offers in the form
of mobile coupons, allowing you to establish stronger
one-to-one marketing programs that can increase the
number of stays as well as incent guests to purchase
additional services and products during a stay — such
as half off of a spa service or a two-for-one dinner
special at an in-hotel restaurant. Timely offers help
increase your revenues. And the ability to easily track
who is redeeming which mobile coupons allows you
to continually re?ne your offers — and increase the
success of your loyalty programs.
Connect all your workers with mobile
voice Motorola Integrated Voice Solutions:
Interoperable voice across your premises
For a cost-effective mobility solution, you need to be
able to give each worker the right device. As a result,
workers may use devices that operate on completely
different networks — such as a two-way radio network
and a wireless LAN — unable to reach each other. Yet
to keep your property running smoothly, the different
departments in your facility often need to coordinate
their efforts.
Only Motorola allows you to turn these ‘islands of
isolated voice’ into a cohesive single voice network that
allows any worker to talk to any worker, regardless of the
type of device they are carrying, or the network on which
it operates. Our Integrated Voice Solutions (IVS) enable
private and group push-to-talk calls between Motorola
mobile computers, two-way radios and TEAM Enterprise
Wireless Phones (EWPs), allowing workgroups to
collaborate whenever they need, wherever they are
in your facility. The result is the lighting fast response
times that improve productivity and decision-making as
well as customer service, satisfaction and retention.
How does it work? With our TEAM client software
application on board, Motorola mobile computers and
TEAM EWP devices instantly support push-to-talk calls
over the wireless LAN (WLAN).
2
Need to enable cross-
communications with two-way radios? Just add our
Radio Link Server (RLS) to create a bridge between your
two-way radios and your WLAN, enabling push-to-talk
calls between your two-way radios, Motorola mobile
computers and TEAM devices.
Wireless Internet access
Whether your guests are attending a conference or
traveling on business or vacation, chances are high
that they will want or need Internet access during their
stay. The same wireless LAN that provides mobile
communications for your employees can provide
hotspots as well as in-room wireless broadband access.
Our robust PCI-compliant wireless LAN infrastructure
allows you to easily offer guests complementary
Internet access in the lobby, at the pool and other indoor
and outdoor areas in your facility, without compromising
the security of your own network. And our sleek access
points are speci?cally designed to bring cost-effective
high speed 802.11a/b/g/n wireless service to guest
rooms, allowing you to offer a new fee-based service
to boost revenue. These snap-on wall units use the
existing CAT5/6 cabling already in the walls, so
standard service personnel can perform an installation
in minutes. The understated design is inconspicuous,
there are no Wi-Fi or other markings on the product
housing, and even the LEDs can be disabled, making
the access point suitable for installation in the most
design-conscious properties.
PAGE 7
THE BENEFITS OF THE MOBILE HOTEL
With Motorola’s mobile hospitality solution, your
employees can reach each other as well as access the
information they need to take action on the spot. The
bene?ts ?ow throughout your business operations,
streamlining everyday processes and improving the
guest experience to deliver:
A new all-time high for service levels
The grounds are cleaner. Rooms are pristine. Staff is
ultra-responsive, no matter the request. Wait times are
shorter at the front desk and restaurant. In short, your
entire facility re?ects a level of service that sets you
apart from the competition — and keeps your guests
coming back.
Better staff utilization
Our mobile hospitality solutions allow your workers to
execute everyday tasks faster and more accurately. The
resulting increase in productivity helps control staf?ng
costs — the same number of employees can get more
done in a day.
More effective management
The right information is always at the ?ngertips of your
managers, enabling the tight orchestration of operations
required to fully utilize all your workers to deliver a
superior guest experience. And with visibility into
real time information — from inventory, maintenance
schedules and asset location to room availability —
managers are better equipped to make better decisions.
Reduced administrative time
Paper-based forms that move information slowly
throughout your organization are automated, replaced
by processes that enable the entry of information once,
reducing time and errors.
Unparalleled team collaboration
With our mobility solutions in hand, your entire staff is
instantly accessible, no matter where they are. Front
desk staff, maintenance engineers, porters, restaurant
servers, concierges and security personnel are now
interconnected, able to act as a single uni?ed team to
better serve your guests.
To find out how you can deliver unsurpassed service from check-in to check-out with Motorola’s
mobile hospitality solutions, please visit us on the web at www.motorola.com/hospitality or access
our global directory at www.motorola.com/enterprise/contactus
All Motorola hospitality mobile computers offer...
A rugged design
Get reliable everyday operation in your retail environment,
despite exposure to the inevitable drops, dusty backrooms
or even spilled liquids.
Exceptional voice quality
Our mobile computers are purpose-built from the inside out for
both voice and data, so you can equip your employees with a
versatile, multi-function device without sacri?cing voice quality.
Exceptional voice interoperability
We increase the value of your total hospitality mobility solution
by enabling voice communications between different families of
devices operating on completely different networks. Whether your
workers need a handheld mobile computer, a VoWLAN device or a
two-way radio, instant walkie-talkie style voice communications
allows them to function as a single team.
Anywhere, anytime capture of virtually any type of data
Scan 1D and 2D bar codes, process payment cards complete
with signatures, take high-resolution color photos and more to
automate and error-proof everyday retail processes.
Motorola’s unrivaled bar code scanning technology
As the inventor of the bar code industry, we offer high
performance ‘scan and go’ simplicity on any bar code, so your
employees can capture even damaged and poorly printed bar
codes — without aligning the bar code and scanner window.
Easy centralized remote management of your
mobile computers and their peripherals
Get your devices up and running, update applications, monitor
the health of all devices and troubleshoot and resolve device
issues — all without ever touching our mobile computers.
MOTOROLA’S MOBILE HOSPITALITY SOLUTIONS PORTFOLIO
Whether your workers spend their day in the lobby, cleaning guest rooms or attending to a faulty air conditioner,
there is a Motorola mobile computer that is just right for the job — and your budget.
Motorola’s industry leading service plans
that cover everything — period
Service from the Start with Comprehensive Coverage sets the
standard for post-deployment support. This unique all-inclusive
program includes normal wear and tear as well as accidental
damage to internal and external components, ensuring
unpredictable repair expenses never impact your budget.
Security you can count on
Make sure only authorized users can access your mobile computers,
your data and your network to help comply with Payment Card
Industry (PCI) security regulations. Motorola’s Mobile Security
Suite brings wired network class security to the data resident on
our mobile computers as well as the data in transit over cellular
or Wi-Fi networks, with a ?rewall, intrusion prevention, enforced
authentication and data encryption on the mobile computers; mobile
VPNs for government grade security over wireless networks; and more.
Extraordinary control over the features on our mobile devices
Motorola’s AppCenter allows you to choose which device features
and software applications your users can access to protect
productivity. For example, you can lock out web browsing or
disable voice calling for drivers that need data only.
Easy and cost-effective application
development and deployment
Our partner channel offers ready-to-go and custom best-in-class
applications to streamline virtually any business process. Our
complementary PocketBrowser application allows your developers
to easily incorporate bar code scanning as well as photo and
document capture in your applications. And if you are using
mainframe applications today, your Motorola mobile devices can
access those applications right out of the box with our Terminal
Emulation application.
PAGE 8
TEAM VoWLAN Phones ES400 MC55A0 MC65 MC75A0 WLAN
MOTOROLA HOSPITALITY MOBILE COMPUTERS
TEAM VoWLAN PHONES ES400 MC55A0 MC65
MC75A0
WLAN
motorola.com/TEAM motorola.com/es400 motorola.com/mc55A0 motorola.com/mc65 motorola.com/mc75a
GENERAL DESCRIPTION
Device highlights • Low cost and lightweight
enterprise grade pocket-
sized mobile device
• Durable design for
all-day business use
• Low cost
• Designed for voice, light
data capture and simple,
dashboard style data
applications inside the
enterprise
• Wi-Fi for cost-effective
connectivity inside the
property and outside on
the grounds
• Smallest mobile computer
— ?ts in a pocket
• Durable design for all-day
business use
• Designed for voice, light
data capture and simple,
dashboard style data
applications
• Wi-Fi for cost-effective
on-premise connectivity
• Dual 3.5G cellular for
off-premise connectivity
or when there is
insuf?cient WLAN
coverage on the grounds
• Maximum rugged design in
a size-optimized handheld
Wi-Fi only mobile computer
• Fully-featured voice
and data
• Wi-Fi for cost-effective
connectivity inside the
property and outside on
the grounds
• Maximum rugged design in
a sized-optimized handheld
combination Wi-Fi/cellular
mobile computer
• Fully-featured voice
and data
• Wi-Fi for cost-effective
on-premise connectivity
• Dual 3.5G cellular for
off-premise connectivity or
when there is insuf?cient
WLAN coverage on the
grounds
• Rugged handheld mobile
computer
• Global payment
• Transaction support
• Fully-featured voice
and data
• Wi-Fi for cost-effective
connectivity inside the
property and outside on
the grounds
DESIGNED FOR…
Managers • • • • •
Concierge • •
Bell-stand/check-in • •
Restaurant wait staff • • •
Housekeeping • • •
Engineers • • •
Maintenance • • • •
Ticketing • • •
USER AND APPLICATION CONSIDERATIONS
Weight 5.4 oz./152 g 5.5 oz/156 g 11.1 oz./315 g 12.5 oz./359 g 14 oz./398 g
Display 2 in. TMR 3 in. PenTile
®
color VGA 3.5 in. color VGA 3.5 in. color VGA 3.5 in. color VGA
Processor 325 MHz 600 MHz (multi-CPU) 806 MHz 600 MHz (multi-CPU) 806 MHz
Bar code scanning &
data capture
No 1D, 2D, photos, videos,
signatures, documents
1D, 2D, driver’s licenses,
photos, videos, signatures,
documents
1D, 2D, photos, videos,
signatures, documents
1D, 2D, driver’s licenses,
photos, videos, signatures,
documents
Access to line of
business apps
Light application use only • • • •
Snap-on MSR • • •
Snap-on Mobile
Payment Module
(Debit/Credit
card reader)
•
Wireless connectivity
options: WWAN/
WLAN/ WPAN
802.11a/b/g WLAN,
Bluetooth
3.5G GSM HSPA and CDMA
EVDO Rev A, 802.11a/b/g
WLAN, Bluetooth
802.11a/b/g WLAN,
Bluetooth
3.5G GSM HSPA and CDMA
EVDO Rev A, 802.11a/b/g
WLAN, Bluetooth
802.11a/b/g WLAN,
Bluetooth, IrDA
RUGGED DESIGN
Drop tested 4 ft./1.2 m 4 ft./1.2 m 6 ft./1.8 m 6 ft./1.8 m 6 ft./1.8 m
Tumble tested • • • •
Sealing IP42 IP64 IP64 IP54
Operating temperature 14° F to 122° F/
-10° C to 50° C
32° F to 104° F/
0° C to 40° C
14° F to 122° F/
-10° C to 50° C
14° F to 122° F/
-10° C to 50° C
14° F to 122° F/
-10° C to 50° C
PAGE 9
THE MOTOROLA HOSPITALITY TWO-WAY RADIO PORTFOLIO
A full line of two-way radios provides an easy and affordable way to connect essential personnel with your entire organization.
All Motorola hospitality two-way radios offer...
Clear strong audio performance
Enables con?dent communication in noisy environments.
Integrated data applications
Get the convenience of deploying multiple customized
data applications in a single device — from work
order ticket management and text messaging to
telephone interconnect
Seamless cross communications with other
devices on different networks
Integrate Motorola mobile computers, TEAM smartphones
and two-way radios into a single cohesive network
(requires RLS server) for always-on voice connectivity
across your entire operations.
Multiple wear options and accessories
Give your workers maximum comfort, ?exibility
and freedom.
Emergency button
Alert supervisor or security in an emergency situation
with the press of one button.
MOTOROLA 802.11N GUEST ROOM WIRELESS BROADBAND ACCESS
Utilize your existing WLAN and the Motorola AP6511 802.11n Wall Plate Access Point to distribute high-speed
WLAN broadband connectivity to your guest rooms — quickly, easily and cost-effectively.
The Motorola AP6511 offers...
Sleek “hide in sight” modular design
Low pro?le design is functional and inconspicuous —
there are no WLAN markings and LEDs can be disabled.
Fast installation
Snap-on over any existing jack in minutes; uses existing
telephone lines or in-room CAT5/CAT6 wires, eliminating
need to pull cabling.
The fastest in-room wireless access available
Provides high-performance 802.11a/b/g/n access for
your hotel guests.
Cost-effective
MIMO technology combines with optimized radio
designs, allowing each Wall Plate to provide access for
six to ten hotel rooms.
Ideal for any size hotel
Smaller properties can use the unique Controller AP
code to manage a network of up to 25 access points
without a dedicated switch. Larger properties can utilize
existing Motorola wireless controllers such as the
RFS4000, RFS6000 and RFS7000 to centrally manage
the wall plates for nearly in?nite scalability.
PAGE 10
CLS MOTOTRBO
Display Portable
MOTOTRBO
Non-display Portable
MOTOROLA TWO-WAY RADIOS
1 Motorola’s battery of tests that subject the device to the equivalent of ?ve year’s of use
2 Requires the Radio Link Server (RLS) and the TEAM Express client on Motorola mobile computers and TEAM VoWLAN phones
3 Lengthens battery life and extends talk time
CLS
MOTOTRBO
DISPLAY PORTABLE
MOTOTRBO
NON-DISPLAY PORTABLE
motorola.com/mototrbo motorola.com/mototrbo
GENERAL DESCRIPTION
Device highlights • Lightweight
• Simple to operate
• Easy to carry
• Durable
• Compact design
• Rugged, designed for demanding environments
• Digital technology delivers high capacity and
crystal clear audio
• Supports text messaging and integrated business
data applications
• Rugged, designed for demanding environments
• Digital technology delivers high capacity and
crystal clear audio
• Supports text messaging and integrated
business data applications
DESIGNED FOR…
Concierge • • •
Bell-stand/check-in • • •
Restaurant wait staff •
Housekeeping • • •
Engineers • •
Security • •
Maintenance • •
USER AND APPLICATION CONSIDERATIONS
Weight 4.6 oz./130.4 g (weight with standard battery) 12.7 - 15.2 oz./360 - 430 g 11.6 - 14.2 oz./330 - 400 g
Technology Analog Analog/Digital Analog/Digital
Channels 1 to 4 1000 32
Display No Yes: 2-line alphanumeric No
Programmable buttons 5 3
Bluetooth for wireless
headset support
No Yes Yes
Dedicated emergency button No Yes Yes
GPS No Yes Yes
Application Support Industry’s largest application developer program Industry’s largest application developer program
Battery 12 hrs Up to 19 hrs Up to 19 hrs
AUDIO TECHNOLOGY
Audio
• Background noise suppression
• Digital error correction technology
• Background noise suppression
• Digital error correction technology
IMPRES
™
Smart Audio System
(improves audio clarity)
No Yes Yes
RUGGED DESIGN
Rugged speci?cations MIL-STD 810 C, D, E, F and G for temperature,
shock, vibration and more
• IP57
• Accelerated Life Testing
1
• MIL-STD 810 C, D, E and F for temperature,
shock, vibration, dust, humidity, rain and more
• IP57
• Accelerated Life Testing
1
• MIL-STD C, D, E and F for temperature, shock,
vibration, dust, humidity, rain and more
INTEGRATED VOICE COMMUNICATIONS
Cross communications with
wired phones
Yes — via 3rd party Telephone
Interconnect application
Yes — via 3rd party Telephone
Interconnect application
Cross communications with
Motorola’s mobile computers
and TEAM VoWLAN phones
Yes
2
Yes
2
Yes
2
ACCESSORIES
Earpieces Yes Yes Yes
Carrying options Belt clip Wide variety of options Wide variety of options
Batteries Standard Standard and high-capacity Standard and high-capacity
IMPRES
™ Smart Energy System
3
Yes Yes Yes
PAGE 11
Part number: AB-HOSPITALITY. Printed in USA 01/11. MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M
Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other
trademarks are the property of their respective owners. ©2011 Motorola Solutions, Inc. All rights reserved.
APPLICATION BRIEF
MOBILITY IN HOSPITALITY
1 Average bene?t reported by Motorola customers
2 The TEAM client software is pre-loaded on many Motorola mobile computers.
The complimentary TEAM client software can be easily added to any mobile
computers that do not have the client software on board.
doc_445947299.pdf