Present CRM Alternatives
Present CRM solutions are offered by host of vendors that are to a great extent not industry specific.
While there are some vendors, who have come up with industry specific solutions, the broad model around which the CRM solutions are built remain the same.
Adopting a similar or a look a like solution across industries is what causes major strain in servicing a customer.
Typical offerings of the current CRM solutions (such as Siebel, Oracle Apps or MySap.com, etc) vary from solution to solution.
However typical CRM offerings consist of:
Customer Development
Field sales, Tele sales, Internet Sales
Service Centre
Call Centres, Field Service
Sale management and support
Internet Customer Service
Market Analysis
Service Interaction Centre
Internet, Tele marketing
Business Partner Collaboration
Product and brand management
Present CRM solutions are offered by host of vendors that are to a great extent not industry specific.
While there are some vendors, who have come up with industry specific solutions, the broad model around which the CRM solutions are built remain the same.
Adopting a similar or a look a like solution across industries is what causes major strain in servicing a customer.
Typical offerings of the current CRM solutions (such as Siebel, Oracle Apps or MySap.com, etc) vary from solution to solution.
However typical CRM offerings consist of:
Customer Development
Field sales, Tele sales, Internet Sales
Service Centre
Call Centres, Field Service
Sale management and support
Internet Customer Service
Market Analysis
Service Interaction Centre
Internet, Tele marketing
Business Partner Collaboration
Product and brand management