Description
PPT ON TCS
TCS – Encouraging SFA use Presented By:Sudhir Singh Rajput Himanshu Shukla
Client Challenges
Creating and Sustaining Loyalty of a demanding customer base
Sustaining Profitability in highly competitive and rapidly changing environment
Building and managing complex customer information
Technology Support By TCS
TCS offer CRM solutions across the following industry verticals :Banking and Financials Services Insurance Utilities Healthcare and Life Sciences Automotive Manufacturing High Tech
Telecom
Retail
Travel, Transport and Hospitality
Retail :- Merchandising Solutions
Current Challenges
? Intensifying Competition, Expanding Boundaries, Complex Global Supply Chain, and fickle customer loyalty
What TCS provides
? Adapt to the changing dynamics in merchandising planning and execution ? Self & Space Planning
RFID
Current Challenges ? Traceability and Real time control to Retailers What TCS provides ? Access real time, consistent and accurate information through its RFID technology
Supplier Relationship Management
Current Challenges
? Changing Consumer Demands, Eroding brand loyalty and complex supply networks. ? Increase Efficiencies and find ways to get the right products in the right place at right time.
What TCS provides
? Enable companies to synchronize supply with demand and leverage strategies sources to achieve cost efficiency as well as customer satisfaction.
Multi Channel Retailing
Current Challenges
? Need to integrate and synchronize operations across retail value chains and optimize every touch point to deliver seamless customer experience
What TCS provides
? By leveraging people, technology, process and infrastructure ? Enabling cross channel inventory management to synchronize
Retail Stores
Current Challenges
? Need to realize efficiencies across chains ? Enhancing the quality of service ? Advanced merchandising strategies
What TCS provides
? Seamless service to their customers ? Implement Smart store technology
Supply Chain
Current Challenges
? Dynamic supply network to respond to unique customers requirements ? Supply chain Planning, Procurment, Inventory optimization, warehouse management, logistics distribution, and transportation ? Retailers can improve efficiencies and enhance productivity
What TCS provides
? Transformation and integrated demand and replacement planning to warehouse management ? Retail companies manage seamless supply networks ? Cost effective ? Expertise and network delivery model
Master Data Management
Current Challenges
? Mergers and acquisitions and the opening up of new markets and sales channels ? Data stored in disparate system ? Data synchronization is rapidly becoming imperative ? Accurate view of business
What TCS provides
? Works with retailers across globe to help them gain a consistent view of their customers, suppliers, products, and employees ? Data strategy and consulting ? Data integration and product information management ? Master data management solutions
Travel Transport and Hospitality
Current Challenges
? ? ? ? ? ? Expanding globally Creating an agile IT architecture Customers acquisition and interaction lifecycle Increasing portfolio of products and services Innovate new business model and improve competitiveness Green initiatives
What TCS provides
? ? ? ? ? ? New transformational programme Modernization Re-engineering E-commerce Loyalty management solution Specialized flight system
Airlines
Current Challenges
? Sustaining and surviving crises ? Making uniqueness in enhancing customers experience ? Network airline and cargo traffic
What TCS provides
? Airline service delivery platform ? Simulators and airlines massage adapters ? Strong domain understanding
Hospitality
Current Challenges
? ? ? ? Guests expect personalized, differentiated and holistic experiences Developing an effective and balanced distribution Centralized operations and management Providing greater transparency to owner and franchisee stakeholder group
What TCS provides
? Our global network delivery model ? Travel and hospitality innovation lab ? Various tools, frameworks, methodologies and best practices
Alliance
Oracle Sap Atg
Salesforce.com
doc_192809036.pptx
PPT ON TCS
TCS – Encouraging SFA use Presented By:Sudhir Singh Rajput Himanshu Shukla
Client Challenges
Creating and Sustaining Loyalty of a demanding customer base
Sustaining Profitability in highly competitive and rapidly changing environment
Building and managing complex customer information
Technology Support By TCS
TCS offer CRM solutions across the following industry verticals :Banking and Financials Services Insurance Utilities Healthcare and Life Sciences Automotive Manufacturing High Tech
Telecom
Retail
Travel, Transport and Hospitality
Retail :- Merchandising Solutions
Current Challenges
? Intensifying Competition, Expanding Boundaries, Complex Global Supply Chain, and fickle customer loyalty
What TCS provides
? Adapt to the changing dynamics in merchandising planning and execution ? Self & Space Planning
RFID
Current Challenges ? Traceability and Real time control to Retailers What TCS provides ? Access real time, consistent and accurate information through its RFID technology
Supplier Relationship Management
Current Challenges
? Changing Consumer Demands, Eroding brand loyalty and complex supply networks. ? Increase Efficiencies and find ways to get the right products in the right place at right time.
What TCS provides
? Enable companies to synchronize supply with demand and leverage strategies sources to achieve cost efficiency as well as customer satisfaction.
Multi Channel Retailing
Current Challenges
? Need to integrate and synchronize operations across retail value chains and optimize every touch point to deliver seamless customer experience
What TCS provides
? By leveraging people, technology, process and infrastructure ? Enabling cross channel inventory management to synchronize
Retail Stores
Current Challenges
? Need to realize efficiencies across chains ? Enhancing the quality of service ? Advanced merchandising strategies
What TCS provides
? Seamless service to their customers ? Implement Smart store technology
Supply Chain
Current Challenges
? Dynamic supply network to respond to unique customers requirements ? Supply chain Planning, Procurment, Inventory optimization, warehouse management, logistics distribution, and transportation ? Retailers can improve efficiencies and enhance productivity
What TCS provides
? Transformation and integrated demand and replacement planning to warehouse management ? Retail companies manage seamless supply networks ? Cost effective ? Expertise and network delivery model
Master Data Management
Current Challenges
? Mergers and acquisitions and the opening up of new markets and sales channels ? Data stored in disparate system ? Data synchronization is rapidly becoming imperative ? Accurate view of business
What TCS provides
? Works with retailers across globe to help them gain a consistent view of their customers, suppliers, products, and employees ? Data strategy and consulting ? Data integration and product information management ? Master data management solutions
Travel Transport and Hospitality
Current Challenges
? ? ? ? ? ? Expanding globally Creating an agile IT architecture Customers acquisition and interaction lifecycle Increasing portfolio of products and services Innovate new business model and improve competitiveness Green initiatives
What TCS provides
? ? ? ? ? ? New transformational programme Modernization Re-engineering E-commerce Loyalty management solution Specialized flight system
Airlines
Current Challenges
? Sustaining and surviving crises ? Making uniqueness in enhancing customers experience ? Network airline and cargo traffic
What TCS provides
? Airline service delivery platform ? Simulators and airlines massage adapters ? Strong domain understanding
Hospitality
Current Challenges
? ? ? ? Guests expect personalized, differentiated and holistic experiences Developing an effective and balanced distribution Centralized operations and management Providing greater transparency to owner and franchisee stakeholder group
What TCS provides
? Our global network delivery model ? Travel and hospitality innovation lab ? Various tools, frameworks, methodologies and best practices
Alliance
Oracle Sap Atg
Salesforce.com
doc_192809036.pptx