Order Fulfillment

[sunandaC]

Order Fulfillment


In the order fulfillment phase of the relationship life cycle Customer Relationship Management supports the following key functional areas:


• Complete Order Life Cycle Process -- Provides the ability to track and trace orders at all points along order management, manufacturing, distribution, and service processes; proactively notifies customers of changes that affect delivery


• Real-time Availability Checks -- Enables allocation of resources in real-time at the front-end; includes real-time access to inventory levels, production capacity, and lead-time requirements across the entire supply chain; enables visibility into product and service delivery dates

• Contract, Billing, and Financials Management -- Provides information about customer contracts, billing status, and accounts; integrates back-office functions


• Fulfillment Visibility and Order Tracking -- Enables real-time tracking of order fulfillment; provides unique, customized and "guided" content for customers; allows sharing of information with customers via the Internet

 

[jitendra05]

Order Fulfillment


In the order fulfillment phase of the relationship life cycle Customer Relationship Management supports the following key functional areas:


• Complete Order Life Cycle Process -- Provides the ability to track and trace orders at all points along order management, manufacturing, distribution, and service processes; proactively notifies customers of changes that affect delivery


• Real-time Availability Checks -- Enables allocation of resources in real-time at the front-end; includes real-time access to inventory levels, production capacity, and lead-time requirements across the entire supply chain; enables visibility into product and service delivery dates

• Contract, Billing, and Financials Management -- Provides information about customer contracts, billing status, and accounts; integrates back-office functions


• Fulfillment Visibility and Order Tracking -- Enables real-time tracking of order fulfillment; provides unique, customized and "guided" content for customers; allows sharing of information with customers via the Internet

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