Objective :-
To study the impact of rewards on employees as well as customers at a petrol pump.
To find out the probability of potential new customers at a petrol pump.
To study the internal correspondence system of a petrol pump.
To find the factors responsible for subscribing the service of a particular petrol pump.
Introduction :-
HP Club petrol pump (Ghodbunder road, Nr. Kashimira)
Manager : Mr. Mahendra Salvi
Total No Employees : 19
Impact of Rewards on Customers
Creates Customer Satisfaction
Brand Loyalty
Increases spending power
Customers look Forward to gifts & other redeemable schemes .
Builds a strong relationship between customer and the company.
Impact of Rewards on Employees
Probability of Potential customers
The team was supposed to find the probability of new potential customers.
n=40
r=2
p=2/40 = 1/20 =0.05
q = 0.95
nCr . (p)r (q)n-r = 0.28
Internal Correspondence System
Internal correspondence used – Email
Shift duties.
Each employee keeps track of the bill.
Factors for subscribing the petrol pump service. (N=50)
Accuracy.
Quick Service.
Located near residence.
Good Quality petrol.
Cleanliness.
Customer Delight
Learnings :-
Learnt to work in a group
Never give up
Respect each others ideas and opinions
Learnt to share responsibilities
How to meet deadlines
To study the impact of rewards on employees as well as customers at a petrol pump.
To find out the probability of potential new customers at a petrol pump.
To study the internal correspondence system of a petrol pump.
To find the factors responsible for subscribing the service of a particular petrol pump.
Introduction :-
HP Club petrol pump (Ghodbunder road, Nr. Kashimira)
Manager : Mr. Mahendra Salvi
Total No Employees : 19
Impact of Rewards on Customers
Creates Customer Satisfaction
Brand Loyalty
Increases spending power
Customers look Forward to gifts & other redeemable schemes .
Builds a strong relationship between customer and the company.
Impact of Rewards on Employees
Probability of Potential customers
The team was supposed to find the probability of new potential customers.
n=40
r=2
p=2/40 = 1/20 =0.05
q = 0.95
nCr . (p)r (q)n-r = 0.28
Internal Correspondence System
Internal correspondence used – Email
Shift duties.
Each employee keeps track of the bill.
Factors for subscribing the petrol pump service. (N=50)
Accuracy.
Quick Service.
Located near residence.
Good Quality petrol.
Cleanliness.
Customer Delight
Learnings :-
Learnt to work in a group
Never give up
Respect each others ideas and opinions
Learnt to share responsibilities
How to meet deadlines
