Description
Operational Strategy
Quality, our top priority at Tooltech, begins with understanding what you want and need from our participation – and then delivering above and beyond those expectations. At Tooltech we use a proactive approach that solves engineering problems before the delivery. We seek to be recognized by our customers as the leader in providing excellent Engineering services. We believe we can achieve this goal by engaging our employees to apply the following Operational Principles:
•Our Quality Policy •Our Information Security Policy •To deliver high quality products & services •identify, protect, control & manage the •To meet or exceed customer requirement consistently informational assets •Strict adherence to systems & procedures •ensure business continuity with proven DRP •Empowering employees to provide full potential to clients •identify, assess, evaluate and treat information •Seek for excellence instead of Experience security risks •Commitment to improve demonstrated in our actions •reduce risk and system vulnerability •Safe and Healthful Work Environment •clarify the roles and responsibilities •Ensure that all employees are working in a safe, clean and •fulfill the legal, contractual and regulatory healthful work environment requirements •Ensure that all equipment & Work Environment complies to •establish systematic approach to incident applicable codes & policies management •Operational Availability •Work towards a target of Zero incident and Zero loss in OEE. •Instill and adhere to a Total Productive •Integrity and Respect Maintenance Program to ensure that all •Act with honesty and integrity in equipment (Hardware, Software, all dealings with employees, Infrastructure, etc) is available 100% of customers, suppliers and others the time it is needed while improving •In all activities, respect both the process capability and reducing letter and the spirit of Tooltech’s maintenance costs Code-of-Conduct (Do & Don’ts) • Maintain a continued focus on •Use common sense and good change-over old Hardware, judgment to determine what Laptop, auxiliary equipments, constitutes fair and ethical tools, etc business practice. •Operational Effectiveness •Continue to focus on efficiency •Recognition and Awards and meeting production standard •Recognize teams and output requirements every time individuals for a job well •Ensure that the entire support done team is participating in and •Reward teams and accountable for meeting individuals for operational goals and objectives operational •Utilize operational creativity and improvement ideas use Lean techniques to fully utilize •Pride in Craftsmanship and our team member’s process Total Quality knowledge, avoid complexity and •Be customer driven; understand and maintain flexibility meet or exceed customer expectations •GO and SEE: problems can only •Maintain focus, accountability and discipline, be solved where they are throughout every process to promote a culture of Total Quality vide Touchbase •Scrap and Waste elimination •Use simple, effective error proofing to support a •Through QMS principles, ensure every step of Zero Error Principle: Don’t accept, Don’t produce, each process is value-added and prevents defects. Don’t pass on any errors •Eliminate waste with tools such as VSM, •Employee Focus Operational Assessment (CIP), Standardized •Understand that the organization is made up of all its people Work, 5S, Kaizen, etc •Motivate, energize and empower people throughout the •Focus on identifying and eliminating the seven organization forms of waste (Waiting, Motion, Material •Focus on employee satisfaction by people-centered and Movement, Corrections, Over Production, through actions that improve the quality of work life Inventory, Processing) and strive for gains in •Quality Assurance Strategy efficiency •Documented Quality Management System. •Communication • Involvement of all level. •Communicate respectfully, openly, honestly • Methodical Approach to find solutions. and on time • Dedicated, Determined & Disciplined Teams. •Ensure that regular departmental meetings • Team Belief: - Together Everyone Achieves More. take place to provide direction and share • Statistical Process Control over Operating Systems & Processes. information about projects, improvements By:• Building a network of Sustainable & Mutual Beneficial Processes. and daily performance Sadananda Sahu
Tooltech’s Operational Principles
doc_765521085.pdf
Operational Strategy
Quality, our top priority at Tooltech, begins with understanding what you want and need from our participation – and then delivering above and beyond those expectations. At Tooltech we use a proactive approach that solves engineering problems before the delivery. We seek to be recognized by our customers as the leader in providing excellent Engineering services. We believe we can achieve this goal by engaging our employees to apply the following Operational Principles:
•Our Quality Policy •Our Information Security Policy •To deliver high quality products & services •identify, protect, control & manage the •To meet or exceed customer requirement consistently informational assets •Strict adherence to systems & procedures •ensure business continuity with proven DRP •Empowering employees to provide full potential to clients •identify, assess, evaluate and treat information •Seek for excellence instead of Experience security risks •Commitment to improve demonstrated in our actions •reduce risk and system vulnerability •Safe and Healthful Work Environment •clarify the roles and responsibilities •Ensure that all employees are working in a safe, clean and •fulfill the legal, contractual and regulatory healthful work environment requirements •Ensure that all equipment & Work Environment complies to •establish systematic approach to incident applicable codes & policies management •Operational Availability •Work towards a target of Zero incident and Zero loss in OEE. •Instill and adhere to a Total Productive •Integrity and Respect Maintenance Program to ensure that all •Act with honesty and integrity in equipment (Hardware, Software, all dealings with employees, Infrastructure, etc) is available 100% of customers, suppliers and others the time it is needed while improving •In all activities, respect both the process capability and reducing letter and the spirit of Tooltech’s maintenance costs Code-of-Conduct (Do & Don’ts) • Maintain a continued focus on •Use common sense and good change-over old Hardware, judgment to determine what Laptop, auxiliary equipments, constitutes fair and ethical tools, etc business practice. •Operational Effectiveness •Continue to focus on efficiency •Recognition and Awards and meeting production standard •Recognize teams and output requirements every time individuals for a job well •Ensure that the entire support done team is participating in and •Reward teams and accountable for meeting individuals for operational goals and objectives operational •Utilize operational creativity and improvement ideas use Lean techniques to fully utilize •Pride in Craftsmanship and our team member’s process Total Quality knowledge, avoid complexity and •Be customer driven; understand and maintain flexibility meet or exceed customer expectations •GO and SEE: problems can only •Maintain focus, accountability and discipline, be solved where they are throughout every process to promote a culture of Total Quality vide Touchbase •Scrap and Waste elimination •Use simple, effective error proofing to support a •Through QMS principles, ensure every step of Zero Error Principle: Don’t accept, Don’t produce, each process is value-added and prevents defects. Don’t pass on any errors •Eliminate waste with tools such as VSM, •Employee Focus Operational Assessment (CIP), Standardized •Understand that the organization is made up of all its people Work, 5S, Kaizen, etc •Motivate, energize and empower people throughout the •Focus on identifying and eliminating the seven organization forms of waste (Waiting, Motion, Material •Focus on employee satisfaction by people-centered and Movement, Corrections, Over Production, through actions that improve the quality of work life Inventory, Processing) and strive for gains in •Quality Assurance Strategy efficiency •Documented Quality Management System. •Communication • Involvement of all level. •Communicate respectfully, openly, honestly • Methodical Approach to find solutions. and on time • Dedicated, Determined & Disciplined Teams. •Ensure that regular departmental meetings • Team Belief: - Together Everyone Achieves More. take place to provide direction and share • Statistical Process Control over Operating Systems & Processes. information about projects, improvements By:• Building a network of Sustainable & Mutual Beneficial Processes. and daily performance Sadananda Sahu
Tooltech’s Operational Principles
doc_765521085.pdf