Description
Presentation describing about organisational behaviour talks about conflicts, conflict process, task related and socioemotional conflicts, sources of conflicts and conflict management
Understanding conflicts
?
The process in which one party perceives that its interests are being opposed or negatively affected by another party.
What is a conflict?
The Conflict Process
Conflict Perceptions Sources of Conflict Conflict Emotions Manifest Conflict Conflict Outcomes
Conflict Escalation Cycle
• Task-related conflict
Task vs. Socioemotional Conflict
– Conflict is aimed at issue, not parties – Helps recognize problems, identify solutions, and understand the issues better – Potentially healthy and valuable
• Socioemotional conflict
– Conflict viewed as a personal attack – Introduces perceptual biases – Distorts information processing
Organizational Conflict Outcomes
• Potential benefits
– Improves decision making – Strengthens team dynamics
• Dysfunctional outcomes
– Diverts energy and resources – Weakens knowledge management – Increases frustration, job dissatisfaction, stress, turnover
Sources of Conflict
Incompatible Goals
• One party’s goals perceived to interfere with other’s goals
Differentiation
• Different values/beliefs • Explains cross-cultural and generational conflict • Conflict increases with interdependence • Higher risk that parties interfere with each other
Task Interdependence
Sources of Conflict
Scarce Resources
• Motivates competition for the resource
Ambiguous Rules
• Creates uncertainty, threatens goals • Without rules, people rely on politics
Communication Problems
• Increases stereotyping • Reduces motivation to communicate • Escalates conflict when arrogant
High
Conflict Management Styles
Forcing Problem-Solving
Assertiveness
Compromising
Avoiding
Low Cooperativeness
Yielding
High
doc_329517383.ppt
Presentation describing about organisational behaviour talks about conflicts, conflict process, task related and socioemotional conflicts, sources of conflicts and conflict management
Understanding conflicts
?
The process in which one party perceives that its interests are being opposed or negatively affected by another party.
What is a conflict?
The Conflict Process
Conflict Perceptions Sources of Conflict Conflict Emotions Manifest Conflict Conflict Outcomes
Conflict Escalation Cycle
• Task-related conflict
Task vs. Socioemotional Conflict
– Conflict is aimed at issue, not parties – Helps recognize problems, identify solutions, and understand the issues better – Potentially healthy and valuable
• Socioemotional conflict
– Conflict viewed as a personal attack – Introduces perceptual biases – Distorts information processing
Organizational Conflict Outcomes
• Potential benefits
– Improves decision making – Strengthens team dynamics
• Dysfunctional outcomes
– Diverts energy and resources – Weakens knowledge management – Increases frustration, job dissatisfaction, stress, turnover
Sources of Conflict
Incompatible Goals
• One party’s goals perceived to interfere with other’s goals
Differentiation
• Different values/beliefs • Explains cross-cultural and generational conflict • Conflict increases with interdependence • Higher risk that parties interfere with each other
Task Interdependence
Sources of Conflict
Scarce Resources
• Motivates competition for the resource
Ambiguous Rules
• Creates uncertainty, threatens goals • Without rules, people rely on politics
Communication Problems
• Increases stereotyping • Reduces motivation to communicate • Escalates conflict when arrogant
High
Conflict Management Styles
Forcing Problem-Solving
Assertiveness
Compromising
Avoiding
Low Cooperativeness
Yielding
High
doc_329517383.ppt