Description
This case is about improving process quality of a company Novel connect which manufacture telecommunication products.
NOVEL CONNECT CASE STUDY
Presented by Group 6
? ? ? ? ? ?
Shashank Goswami PRN 094 Shashank Parulkar PRN 095 Shrey Vasa Shubham Tiwari PRN 096 PRN 098
Siddharth Dubey
Smit Lalit Shah
PRN 100
PRN 101
INTRODUCTION
Novel Connect was started by Maria Bell in 1994. ? It started as a mobile accessories manufacturing company dealing in clips, headsets & chargers. ? Issues IPO in 2002 for operations expansion. ? Currently manufactures cellphones, cellphone accessories and GPS. ? Approx. 26.6 million phones sold in 2007 with a sales of $3.25 billion. ? A company that focuses only on its true areas of expertise, i.e., core competencies.
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CORE COMPETENCIES
1. Communication: Enhancing communication channels among employees, customers, and suppliers/partners helps Novel Connect achieve its profit goals. 2. Agility & Rapid Response: Information to and from partners/suppliers, the carrier, external customers, and internal customers is key to meeting and exceeding performance expectations. 3. Innovative niche product/feature design: Novel Connect strives to outperform its competition in terms of meeting current and anticipated customer product and feature needs. 4. Technology development and sourcing: New hardware and software drive process excellence within Novel Connect and provide added cell phone benefits to its external customers.
PROCESS SYNERGY MAP
PROCESS, FEATURE AND PRODUCT DEVELOPMENT (PFPD)
RISK MANAGEMENT
Novel Connect’s Emergency Preparedness Process (EPP) is owned by the Human Resources Department. ? Cross-functional Risk Assessment Team (RAT) is responsible for conducting a formal risk assessment of all physical operations and daily process activities. ? Results of the assessment are summarized on a risk management matrix, and contingent actions are defined for all yellow (medium-level) and red (high-level) risk items. ? Use of job safety analyses, monthly safety training, and annual fire and emergency/evacuation drills are carried to complement RAT.
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PROCESS IMPROVEMENT (1/3)
PROCESS IMPROVEMENT (2/3)
Novel Connect’s key work processes, in-process metrics and success indicators are regularly monitored, analyzed, and improved using the Novel Compass balanced scorecard and the Process Improvement Process (PIP) ? The PIP is based on the design, measure, analyse, improve,(DMAI) approach. ? In some cases, statistical process control techniques are used as well. ? Traditional quality tools and Lean/Six sigma methodologies alon g with root cause analysis are used during the analysis phase to evaluate possible improvement options
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PROCESS IMPROVEMENT (3/3)
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Finally during the improvement phase the most suitable option that match those identified during the analyze phase are located in the performance Improvement database (within MAP) for further development and implementation by Individuals and process owners.
THANK YOU
doc_962645797.pptx
This case is about improving process quality of a company Novel connect which manufacture telecommunication products.
NOVEL CONNECT CASE STUDY
Presented by Group 6
? ? ? ? ? ?
Shashank Goswami PRN 094 Shashank Parulkar PRN 095 Shrey Vasa Shubham Tiwari PRN 096 PRN 098
Siddharth Dubey
Smit Lalit Shah
PRN 100
PRN 101
INTRODUCTION
Novel Connect was started by Maria Bell in 1994. ? It started as a mobile accessories manufacturing company dealing in clips, headsets & chargers. ? Issues IPO in 2002 for operations expansion. ? Currently manufactures cellphones, cellphone accessories and GPS. ? Approx. 26.6 million phones sold in 2007 with a sales of $3.25 billion. ? A company that focuses only on its true areas of expertise, i.e., core competencies.
?
CORE COMPETENCIES
1. Communication: Enhancing communication channels among employees, customers, and suppliers/partners helps Novel Connect achieve its profit goals. 2. Agility & Rapid Response: Information to and from partners/suppliers, the carrier, external customers, and internal customers is key to meeting and exceeding performance expectations. 3. Innovative niche product/feature design: Novel Connect strives to outperform its competition in terms of meeting current and anticipated customer product and feature needs. 4. Technology development and sourcing: New hardware and software drive process excellence within Novel Connect and provide added cell phone benefits to its external customers.
PROCESS SYNERGY MAP
PROCESS, FEATURE AND PRODUCT DEVELOPMENT (PFPD)
RISK MANAGEMENT
Novel Connect’s Emergency Preparedness Process (EPP) is owned by the Human Resources Department. ? Cross-functional Risk Assessment Team (RAT) is responsible for conducting a formal risk assessment of all physical operations and daily process activities. ? Results of the assessment are summarized on a risk management matrix, and contingent actions are defined for all yellow (medium-level) and red (high-level) risk items. ? Use of job safety analyses, monthly safety training, and annual fire and emergency/evacuation drills are carried to complement RAT.
?
PROCESS IMPROVEMENT (1/3)
PROCESS IMPROVEMENT (2/3)
Novel Connect’s key work processes, in-process metrics and success indicators are regularly monitored, analyzed, and improved using the Novel Compass balanced scorecard and the Process Improvement Process (PIP) ? The PIP is based on the design, measure, analyse, improve,(DMAI) approach. ? In some cases, statistical process control techniques are used as well. ? Traditional quality tools and Lean/Six sigma methodologies alon g with root cause analysis are used during the analysis phase to evaluate possible improvement options
?
PROCESS IMPROVEMENT (3/3)
?
Finally during the improvement phase the most suitable option that match those identified during the analyze phase are located in the performance Improvement database (within MAP) for further development and implementation by Individuals and process owners.
THANK YOU
doc_962645797.pptx