Description
The PPT highlights on Non Verbal Communication.
Non-Verbal Communication
Non-verbal Communication
• When we encounter people, we usually look first at their face to see if their expression reflects what they are saying; Then we listen to the tone of their voice to check if there are any indications of the emotions involved. Finally, we actually listen to the spoken words • Even if they are cynical or sarcastic, we will accept them as a joke if the speaker’s face is jovial & happy. • Our verbal descriptions would fall flat without non-verbal accompaniments • Without actually intending to, most of us, most of the time, observe the behaviour of people and make judgements about their character based on the evidence we gather from their gesture and body language.
Body Language
• Our body is sensitive to our emotional state, clearly transmits whatever message we intend, or do not intend to communicate. • People who are intuitive or perceptive have the ability to read other’s non-verbal cues and to compare this with verbal signals. • We speak volumes even before we open our mouth • A cue is merely a word in a sentence of body language. Hence it cannot be interpreted in isolation:
– An accurate reading can be made only in the complete context: in a cluster of cues to be precise.
Words
• • Head Level – translate into meaning Can be edited, controlled through training: we choose what we wish to express Words are specific; express concrete ideas, facts Convenient to describe and explain things with words; but can’t explain depth of feelings Words separate; between languages Deals with external realities • •
Body Language
Gut level – feeling Can’t be edited; unconscious; involuntary; spontaneous – hence truthful, genuine Body language needs interpretation Body language compact; expresses feelings in a more economical way; can be more direct and eloquent than words; Evokes immediate response Body language by and large universally understood meaning Reveals internal realities
• •
• •
•
•
•
•
Non-Verbal Communication
• We cannot not communicate • Everything we do is a form of communication, even when we are not saying a word • Non-verbal channels are the ones we seem to be least aware in ourselves, but most aware in others. • Movements, usually controlled by the subconscious, say more • You may use words to disguise your thoughts, you may leave things unsaid, even lie, but it is impossible to do this with body language.
Non-Verbal Communication
• You may use a lot of words and fail to get your point across, but the body „speaks? simply and clearly. • People do not always say what is in their minds. However, there is a good chance you could understand it through their body language. • Because behaviour breeds behaviour, we can use our behaviour to take charge and get more of what we want – friendliness, courtesy, respect --- more often • You need to be careful in interpreting the body language of another person. There is no one right answer.
Non-Verbal Communication
• Always think about the context in which the body language occurs and observe clusters of signals, not solitary signals. • Watch people?s body language. Adjust your communication to lead to the best possible result. • Thoughtful awareness of other?s body language will help you gauge whether you are succeeding or missing the mark in your communication. • When two people are in rapport, the body language and energy level of one is very often reflected in the other
Manage your body language
SO CLEAR
S stands for the way you sit or stand or use space: - Sitting/standing at right angles sends cooperative messages - Height communicates dignity -- looking up to - Watch your use of personal space O is for openness of your expressions and movements
Manage your body language
C is for how exclusively you center your attention on the other person: encourages the speaker; reduces distraction “Attention is silent flattery” L is for how you lean to show attention, apply pressure or reduce pressure E is for how you make eye contact to reassure the other person and to apply or reduce pressure: too little; uninterested listener/ unworthy speaker too much, you intimidate
Manage your body language
A is for how appropriately you respond to the speaker: build on, extend or clarify what the speaker has said leads to smoothness and natural rhythm to the flow of a conversation R is for how relaxed and balanced you are when communicating: no nervous movements, agitation
Non-verbal cues
• Bouncing leg
impatience; urgency; lack of interest
• Raising eyebrow
Disbelief; Questioning; Surprise
• Nodding head
Approval; Encouragement; Understanding
• Leaning forward
Interest; Concentration; Care
• Remaining silent
Concentration; Interest; respect
Non-verbal cues
• Frowning
Disapproval; Sadness; Lack of understanding
• Looking away
Distraction; Impatience; Lack of interest
• Restlessness
Lack of interest; Message too lengthy; Discomfort
• Rolling eyes
Lack of understanding; Disbelief; Disapproval
doc_820711704.ppt
The PPT highlights on Non Verbal Communication.
Non-Verbal Communication
Non-verbal Communication
• When we encounter people, we usually look first at their face to see if their expression reflects what they are saying; Then we listen to the tone of their voice to check if there are any indications of the emotions involved. Finally, we actually listen to the spoken words • Even if they are cynical or sarcastic, we will accept them as a joke if the speaker’s face is jovial & happy. • Our verbal descriptions would fall flat without non-verbal accompaniments • Without actually intending to, most of us, most of the time, observe the behaviour of people and make judgements about their character based on the evidence we gather from their gesture and body language.
Body Language
• Our body is sensitive to our emotional state, clearly transmits whatever message we intend, or do not intend to communicate. • People who are intuitive or perceptive have the ability to read other’s non-verbal cues and to compare this with verbal signals. • We speak volumes even before we open our mouth • A cue is merely a word in a sentence of body language. Hence it cannot be interpreted in isolation:
– An accurate reading can be made only in the complete context: in a cluster of cues to be precise.
Words
• • Head Level – translate into meaning Can be edited, controlled through training: we choose what we wish to express Words are specific; express concrete ideas, facts Convenient to describe and explain things with words; but can’t explain depth of feelings Words separate; between languages Deals with external realities • •
Body Language
Gut level – feeling Can’t be edited; unconscious; involuntary; spontaneous – hence truthful, genuine Body language needs interpretation Body language compact; expresses feelings in a more economical way; can be more direct and eloquent than words; Evokes immediate response Body language by and large universally understood meaning Reveals internal realities
• •
• •
•
•
•
•
Non-Verbal Communication
• We cannot not communicate • Everything we do is a form of communication, even when we are not saying a word • Non-verbal channels are the ones we seem to be least aware in ourselves, but most aware in others. • Movements, usually controlled by the subconscious, say more • You may use words to disguise your thoughts, you may leave things unsaid, even lie, but it is impossible to do this with body language.
Non-Verbal Communication
• You may use a lot of words and fail to get your point across, but the body „speaks? simply and clearly. • People do not always say what is in their minds. However, there is a good chance you could understand it through their body language. • Because behaviour breeds behaviour, we can use our behaviour to take charge and get more of what we want – friendliness, courtesy, respect --- more often • You need to be careful in interpreting the body language of another person. There is no one right answer.
Non-Verbal Communication
• Always think about the context in which the body language occurs and observe clusters of signals, not solitary signals. • Watch people?s body language. Adjust your communication to lead to the best possible result. • Thoughtful awareness of other?s body language will help you gauge whether you are succeeding or missing the mark in your communication. • When two people are in rapport, the body language and energy level of one is very often reflected in the other
Manage your body language
SO CLEAR
S stands for the way you sit or stand or use space: - Sitting/standing at right angles sends cooperative messages - Height communicates dignity -- looking up to - Watch your use of personal space O is for openness of your expressions and movements
Manage your body language
C is for how exclusively you center your attention on the other person: encourages the speaker; reduces distraction “Attention is silent flattery” L is for how you lean to show attention, apply pressure or reduce pressure E is for how you make eye contact to reassure the other person and to apply or reduce pressure: too little; uninterested listener/ unworthy speaker too much, you intimidate
Manage your body language
A is for how appropriately you respond to the speaker: build on, extend or clarify what the speaker has said leads to smoothness and natural rhythm to the flow of a conversation R is for how relaxed and balanced you are when communicating: no nervous movements, agitation
Non-verbal cues
• Bouncing leg
impatience; urgency; lack of interest
• Raising eyebrow
Disbelief; Questioning; Surprise
• Nodding head
Approval; Encouragement; Understanding
• Leaning forward
Interest; Concentration; Care
• Remaining silent
Concentration; Interest; respect
Non-verbal cues
• Frowning
Disapproval; Sadness; Lack of understanding
• Looking away
Distraction; Impatience; Lack of interest
• Restlessness
Lack of interest; Message too lengthy; Discomfort
• Rolling eyes
Lack of understanding; Disbelief; Disapproval
doc_820711704.ppt