Description
For Nmims answersheets contact
[email protected]
+91 95030-94040
Service Operations Management
1. What are the factors which are considered important by an organization while evaluating Quality in Service Operations? Elaborate your answer with an example from the Hospitality Sector. (10 Marks)
2. Strategies and decisions are taken at various hierarchal levels in an organization. Explain different levels of hierarchy in organizations and discuss the various Strategic decisions taken at these different levels of hierarchy. Explain these hierarchical levels and decisions by taking an example of any Educational Institute of your choice. (10 Marks)
3. The Healthcare sector is one the most prominent in the service sector. Many processes are involved in this sector by various organization. Hence it becomes critical for Healthcare Institutes to plan their processes in different ways to provide the best possible services to their customers. Highlight the attempts of these organizations from the following aspects as given below.
a. The customer need not be involved in all the processes, and consequently the Healthcare Institutes’ services need not plan all the components of their facilities to please the customers as well as make them visible to customers. Discuss this aspect of facility planning with the concept of Decoupling of processes. (5 Marks)
b. To ensure that all processes will run effectively and error free, how can banks and financial services adopt the concept of Service Design (Blueprinting) during the planning phase of service operations. (5 Marks)
For Nmims answersheets contact
[email protected]
+91 95030-94040
doc_432733514.docx
For Nmims answersheets contact
[email protected]
+91 95030-94040
Service Operations Management
1. What are the factors which are considered important by an organization while evaluating Quality in Service Operations? Elaborate your answer with an example from the Hospitality Sector. (10 Marks)
2. Strategies and decisions are taken at various hierarchal levels in an organization. Explain different levels of hierarchy in organizations and discuss the various Strategic decisions taken at these different levels of hierarchy. Explain these hierarchical levels and decisions by taking an example of any Educational Institute of your choice. (10 Marks)
3. The Healthcare sector is one the most prominent in the service sector. Many processes are involved in this sector by various organization. Hence it becomes critical for Healthcare Institutes to plan their processes in different ways to provide the best possible services to their customers. Highlight the attempts of these organizations from the following aspects as given below.
a. The customer need not be involved in all the processes, and consequently the Healthcare Institutes’ services need not plan all the components of their facilities to please the customers as well as make them visible to customers. Discuss this aspect of facility planning with the concept of Decoupling of processes. (5 Marks)
b. To ensure that all processes will run effectively and error free, how can banks and financial services adopt the concept of Service Design (Blueprinting) during the planning phase of service operations. (5 Marks)
For Nmims answersheets contact
[email protected]
+91 95030-94040
doc_432733514.docx